Mercury Milan Complaints

2,579 consumer complaints on file.

#11288056December 9, 2019
UNKNOWN OR OTHER
ON DECEMBER 6, 2019 I WAS AT A RED LIGHT ON SPRINGDALE ROAD. HEARD A LOUD POP SOUND. I JUMPED. THEN I THOUGHT IT WAS MY TIRE. LIGHT TURNED GREEN. I TURNED LEFT AND MY TIRES FELT FINE. THEN I STARTED HEARING THIS STRANGE CRACKLING SOUND BEHIND ME. MY GET WAS AN ANIMAL MY BE IN MY TRUNK. I LOOKED IN MY REARVIEW MIRROR TO SEE THAT MY WHOLE GLASS WAS SHATTERED. GLASS IS EVERYWHERE IN MY CAR. I HAVEN'T CLEANED IT OUT. ONLY PLACED A PLASTIC BAG TO COVER OPENING. THANK HEAVEN SO DIDN'T HAVE A BABY IN THE BACK AS REQUIRED BY LAW TO HAVE CAR SEAT REVERSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286934December 4, 2019
SERVICE BRAKES
LIGHT SNOW HIT BRAKE ABS CAME ON NEXT STOP PEDAL WENT TO THE FLOOR COULD NOT STOP RIGHT IT AN INTER SECTION ALL MOST GOT T BONED NO PEDAL GOES TO THE FLOOR CAR HAS ONLY 40.000 MILES SO MANY PEOPLE ARE SAYING THIS DO SOMETHING PLEASE I HAVE TO DIVE THIS CAR NOT SAFE I HOPE I DON'T KILL ANY BODY OR SOME ONE ELSE DOES YOU SHOULD REALLY TAKE CONTROL OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286384December 2, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING FAILED TO OPERATE INTERMITTENTLY WHILE DRIVING AND WHILE THE VEHICLE WAS STATIONARY. IN ADDITION, THE POWER STEERING ASSIST FAULT AND CROSS TRAFFIC ASSIST FAULT INDICATORS WERE ILLUMINATED. THE CONTACT CALLED BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244) AND WAS INITIALLY INFORMED THAT THE VEHICLE WAS UNDER RECALL; HOWEVER, WHEN SHE ARRIVED AT THE DEALER, THE CONTACT WAS NOTIFIED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282634November 27, 2019
SERVICE BRAKES
DURING A RECENT SNOW STORM, THE ANT-LOCK BRAKES ENGAGED AFTER WHICH THE BRAKE PEDAL LOST 3/4 OF ITS TRAVEL AND BECAME SOFT AND SQUISHY WITH BRAKE ENGAGEMENT OCCURRING NEAR THE BOTTOM OF BRAKE PEDAL TRAVEL. BEFORE THE ANTI-LOCK BRAKING EVENT THE PEDAL HAD NORMAL, FIRM BRAKE FEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281514November 21, 2019
SERVICE BRAKES
ABS BRAKING FAILED WHEN BRAKE PEDAL WAS APPLIED VIGOROUSLY WHILE DRIVING ON A CITY STREET DURING SLIPPERY CONDITIONS. THE ABS STARTED TO ENGAGE, THEN BRAKE PEDAL WENT TO THE FLOOR AND BRAKES WERE LOST. REPAIR SHOP REPLACED BRAKE MASTER CYLINDER BUT THEN FOUND THE ABS MODULE WAS FAULTY. THERE ARE MANY REPORTS LISTING THESE MODULES AS BEING A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281668November 21, 2019
STEERING
LOSE OF POWER STEERING COMPLETELY WHILE DRIVING ON HIGHWAY. SERVICE ADVANCETRAC LIGHT COMES ON AS IT HAPPENS. I LUCKILY AVOIDED THE CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281248November 20, 2019
SERVICE BRAKES
I HAVE HAD 6 ACCIDENT WITH THIS CAR. I HAVE ALL THE INFO, REPORTS, TICKETS, REPAIRS AND SO ON. AND THE FILE IS ABOUT 1/2 AND ALL THE MAINTENANCE ON THE UPKEEP. PLEASE CONTACT ME AT MY E-MAIL [XXX]. I AM REALLY LOOKING FOR SOME REIMBURSEMENT ON SOME OF THE EXPENSES THAT HAS INCURRED DURING ALL THIS. I AM ON A FIXED INCOME AND IT WAS A GIFT FROM MY MOM WHEN SHE PASSED AWAY. SHE WANTED ME TO HAVE A SAFE CAR AND THIS CAR HAS BEEN NOTHING BUT UNSAFE. PLEASE HELP ME GET MY MONIES BACK. I HAVE CALLED AFTER EVER ACCIDENT AND NO RESPONSE, AFTER THE SECOND ACCIDENT I WOULD NOT TAKE ON THE EXPRESSWAY AND DO NOT EXCEED OVER 45. MY CAR ALWAYS TOOK THE MOST DAMAGE BECAUSE IT WENT UNDER THE CAR. NO ONE EVER GOT HURT. I KEPT MY DISTANCE AND IT STILL HAPPENED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11281448November 20, 2019
STEERING
GETTING POWER STEERING ASSIST CODE. WAS ABLE TO TURN CAR OFF AND RESTART AND IT WOULD CLEAR THUS ALLOWING THE STEERING WHEEL TO TURN AS EXPECTED. BUT NOW IT WON'T CLEAR. LUCKY I WAS ABLE TO DRIVE CAR FROM 7-ELEVEN TO WORK WHICH WAS NOT TOO FAR FROM MY JOB. WHEN LOOKING UP ISSUE ON LINE I CAME ACROSS RECALL, BUT WHEN I LOOKED UP MY VIN IT SAYS THERE ARE NO RECALL FOR MY VEHICLE!!! THIS IS EXTREMELY DANGEROUS, AND CAN'T UNDERSTAND HOW SO MANY CARS ARE EXPERIENCING THE SAME PROBLEM YET RECALL IS NOT BEING HONORED. AGAIN AT HIGH SPEEDS THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280898November 18, 2019
STEERING
DRIVING HOME FROM CHURCH, THE "SERVICE POWER STEERING NOW" INDICATOR CAME ON AND THE STEERING IMMEDIATELY BECAME NEARLY INOPERABLE. I'M THANKFUL THAT THERE WEREN'T MANY PEOPLE ON THE ROAD AT THE TIME. IT WAS BROUGHT TO THE ONLY SERVICE PLACE ON ISLAND THAT CAN DIAGNOSE THIS PROBLEM, BUT THEY HAVE A 2-3 MONTH WAITING LIST TO LOOK AT THE VEHICLE. THEY STATED THAT IF THERE WAS A RECALL IN PLACE FOR THE 2010 MERCURY MILAN, THEY COULD DIAGNOSE AND FIX THE VEHICLE. WHY ISN'T THE 2010 MERCURY MILAN INCLUDED IN THIS RECALL - THERE ARE HUNDREDS OF INCIDENTS OF SIMILAR SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280608November 17, 2019
SERVICE BRAKES
I WAS DRIVING MY 2009 MERCURY MILAN DOWN A DOWNHILL SIDE ROAD ON THE FIRST DAY OF WINTRY ROAD CONDITIONS OF THE 2019 YEAR, AND MY ABS BRAKES ENGAGED AS I HIT SOME ICE. IMMEDIATELY FOLLOWING THIS INCIDENT AND FOR THE NEXT 20 MILES OF HIGHWAY DRIVING, MY BRAKES FELT VERY SPONGY. SPECIFICALLY, DURING MY NEXT BRAKING ATTEMPT AND EACH SUBSEQUENT ONE FOLLOWING THIS ABS EVENT, MY BRAKE PEDAL JUST WENT STRAIGHT TO THE GROUND EVERY TIME I TRIED TO BRAKE. I COULD FEEL THE BRAKES BEGIN TO ENGAGE ONLY AS THE PEDAL HIT THE GROUND, SO I WASN'T COMPLETELY LACKING BRAKES, BUT I ESSENTIALLY HAD VERY LITTLE BRAKING POWER. IN PREVIOUS VEHICLES, I'VE PREVIOUSLY EXPERIENCED AIR IN BRAKE LINES AND A FAILED MASTER CYLINDER, AND THIS DID NOT FEEL LIKE EITHER OF THOSE ISSUES -- LESS BRAKING POWER THAN AIR IN THE LINES AND MORE BRAKING POWER THAN A COMPLETELY FAILED MASTER CYLINDER. I ALMOST WRECKED MY CAR A DOZEN TIMES, EVEN THOUGH I RESERVED MYSELF TO DRIVING TENS OF MILES BELOW THE SPEED LIMIT AND LEAVING LOTS OF ROOM IN FRONT OF ME. I TOOK THE CAR TO THE CLOSEST AVAILABLE GARAGE (A FIRESTONE) WHERE THEY CONFIRMED THAT I HAD FULL BRAKE FLUID AND SO DISMISSED A MASTER CYLINDER LEAK. THEY DID NOT FIX ANYTHING AT THE GARAGE DUE TO UNCERTAINTY ABOUT THE ISSUE AND THE HIGH PRICE TAG TO SEARCH. MUCH LATER THAT DAY, I RETURNED TO MY CAR TO COMMUTE HOME ONLY TO FIND THAT THE BRAKES WORKED AS THEY HAD PRIOR TO THE MORNING COMMUTE. THE ISSUE SEEMED TO HAVE RESOLVE ITSELF. AFTER COPIOUS RESEARCH, I CAME ACROSS THE "EXTENDED BRAKING DISTANCE" INVESTIGATION (NHTSA ACTION NUMBER: EA18002) FOR THIS VERY VEHICLE. MY ISSUE SEEMS TO MIRROR THE ANTILOCK BRAKING SYSTEM (ABS) HYDRAULIC CONTROL UNIT (HCU) PROBLEM DESCRIBED IN THIS INVESTIGATION QUITE WELL. WHY IN THE WORLD IS THIS NOT A RECALL??? MY LIFE WAS IN GRAVE DANGER THE OTHER DAY, AND NOW I'M TERRIFIED TO DRIVE MY CAR. COME ON, NHTSA/FORD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280251November 15, 2019
SERVICE BRAKES
ON OCTOBER 1ST 2019 I WAS DRIVING ON A MAIN ROAD AND SLOWING DOWN TO TURN RIGHT ONTO MY STREET WHEN I FELT THE ANTI LOCK BRAKES KICK IN. WHEN I WENT TO SLOW DOWN AT A STOP SIGN I REALIZED I HAD LOST BRAKES AND THE PEDAL WAS TO THE FLOOR. I WAS ALMOST TO MY HOUSE SO I WAS ABLE TO PULL IT IN THE DRIVEWAY WITH JUST KNOWING I'D HAVE TO START BRAKING FURTHER AWAY OR USE MY E BRAKE. I HAVE AAA SO THEY CAME AND HAD IT TOWED TO A MECHANIC WHERE THEY STATED THE BRAKES WERE FINE AND COULDN'T FIND ANYTHING WRONG. THEY BLED THE BRAKE LINES AND FLUSHED THEM AND FREED UP BLEEDERS. THEY SAID EVERYTHING WAS WORKING AS NORMAL AGAIN. WELL I WAS DRIVING AGAIN YESTERDAY (NOVEMBER 14,2019)ON THE EXACT SAME MAIN ROAD AND SLOWING DOWN TO TURN RIGHT ONTO MY STREET AGAIN AND FELT THE ANTI LOCK BRAKES KICK IN AGAIN AND ONCE SLOWING DOWN THAT THE STOP SIGN NOTICED THE BRAKES HAD GONE AGAIN. I CALLED UP A MECHANIC WHO STATED THEY WON'T LOOK AT IT BECAUSE WITH IT HAPPENING IN THE SAME MANNER IT SOUNDS LIKE A FORD ISSUE AND THAT IT NEEDS TO BE SEEN AT A DEALERSHIP. THE DEALERSHIP WANTS OVER A $100 TO JUST LOOK AT IT AND CAN'T GET ME IN FOR 5-6 DAYS. I'VE SEEN THAT THIS IS AN ONGOING ISSUE AND ACCIDENTS HAVE OCCURRED AND A RE CALL REALLY NEEDS TO HAPPEN BEFORE SOMEONE DIES FROM THIS. IT'S RIDICULOUS HONESTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280173November 14, 2019
SERVICE BRAKES
WAS BREAKING ON AN ICY SURFACE. ABS WORKED FINE. AFTERWARDS BREAK PETAL WENT ALMOST TO THE FLOOR. NOW BREAK PETAL GOES TO FLOOR IN ORDER TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279798November 13, 2019
STEERING
POWERSTEERING BECOMES LOCKED WHEN PARKED. WHILE THE CAR IS RUNNING, I HAVE TO MANUALLY TURN THE WHEEL ALL THE WAY TO THE L, THEN ALL THE WAY TO THE R, STRAIGHTEN THE WHEELS, SHUTDOWN THE ENGINE, AND THEN RESTART THE CAR. THERE DOES NOT APPEAR TO BE A CAUSE FOR THIS TO HE HAPPENING. MY FEAR IS THAT MY POWERSTEERING WILL FAIL, WHILE DRIVING DOWN THE ROAD. 2011 WAS RECALLED, PLEASE CONSIDER RECALLING 2010. I HAVE BEEN QUOTED $2300 TO HAVE THIS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279851November 13, 2019
SERVICE BRAKES
ANTILOCK BRAKES ACTIVATED BASED ON WINTER ROAD CONDITIONS. AFTER ACTIVATION, BRAKE PEDAL EXPERIENCES A LONGER DISTANCE TO PRESS IN ORDER TO MAKE THE VEHICLE COME TO A STOP. MULTIPLE TIMES WHILE DRIVING, THE PEDAL NEARLY HAD TO BE AT THE FLOOR BEFORE VEHICLE WOULD COME TO A STOP. THIS RESULTED IN SEVERAL NEAR MISSES AT RED LIGHT INTERSECTIONS WHEN THE VEHICLE SIMPLY WOULD NOT STOP NORMALLY. TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY EXPLAINED IT WAS A FAULTY HCU. THE REPAIR COST WOULD BE CLOSE TO $1000. SINCE THERE IS AN ONGOIJNG INVESTIGATION INTO THESE DEFECTIVE HCU'S, I WOULD APPRECIATE THE NHTSA REQUIRING A RECALL OF THE FUSION AND MILAN HCUS AFFECTED. THIS IS A SAFETY RISK AND SHOULD NOT REQUIRE THE CUSTOMER TO REPLACE THE HCU'S AT THEIR EXPENSE IF THERE IS A DEFECT. A QUICK INTERNET SEARCH YIELDED HUNDREDS OF COMMENTS REGARDING THE LOSS OF BRAKE FUNCTIONALITY IN SIMILAR CIRCUMSTANCES. THIS IS NOT A USER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279940November 13, 2019
STEERING
THE VERY NEXT MORNING I STARTED MY CAR THE STEERING WHEEL IS VERY HARD&STIFF TO TURN IT'S NOT SAFE TO DRIVE THE VEHICLE THE NIGHT BEFORE THE POWER STEERING SERVICE CAME THROUGH THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279252November 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, STEERING
POWER STEERING CONTINUALLY GOES OUT. HAVE ALREADY HAD WORK DONE FOR IT AND STILL GOES OUT. HAVE SEEN RECALL FOR POWER STEERING BUT WAS TOLD BY FORD THAT DOES NOT APPLY TO MY VEHICLE. NOT SURE WHY SINCE VEHICLE IS 2011 MERCURY MILAN AND RECALL 15V340000 ALSO LISTS THIS VEHICLE, BUT VIN DOES NOT SHOW IN RECALL SYSTEM?? NEED TO BE FIXED.. DANGEROUS AND HAZARDOUS TO DRIVE AN INFANT WHEN STEERING INTERMITTENTLY GOES OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278385November 6, 2019
STEERING
STEERING ASSIST FAILURE 2010 MERCURY MILAN PREMIER . STARTED THE CAR THEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. FORTUNATELY THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED. MANY VEHICLES HAVE REPORTED THIS ISSUE OCCURRING WHILE MOVING, LOOSING CONTROL. FORD HAS ISSUED RECALLS ON 2011 BUT NOT 2010. SHAME ON FORD AND SHAME ON THE NHTSA FOR NOT REQUIRING FORD TO RECALL ALL VEHICLES REPORTING THIS FAILURE. TOWING AND REPAIR ARE NOW OUT OF POCKET PROBABLY EQUALLING THE VALUE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278478November 6, 2019
EXTERIOR LIGHTING
I BOUGHT THIS CAR USED AS I AM 72 AND CAN'T AFFORD A NEW ONE. I JUST FOUND OUT THE TAIL LIGHT IS OUT AND CALLED THE DEALER AND THEY SAID IT WOULD COST $1200.00 TO REPAIR. IS FORD JOKING WITH THIS KIND OF LIGHT. I GUESS I'LL JUST TAKE TICKETS WHEN I'M STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278506November 6, 2019
SERVICE BRAKES
THIS MORNING WHEN GETTING ON FREEWAY, ABS WAS ACTIVATED DUE TO SNOWY WEATHER. AFTER THIS, BRAKES NEEDED TO BE PUMPED SEVERAL TIMES AND THE PEDAL PUSHED NEARLY TO THE FLOOR FOR CAR TO STOP. MADE IT TO WORK AFTER NARROWLY ESCAPING SEVERAL POTENTIAL ACCIDENTS AND SLIDING THROUGH A RED LIGHT DUE TO BRAKE FAILURE. UPON LEAVING WORK, BRAKES WERE STILL NOT FUNCTIONING PROPERLY. THE FAILURE MADE IT IMPOSSIBLE TO STOP PREDICTABLY. ONCE I RETURNED HOME I DECIDED TO GOOGLE THE ISSUE TO SEE IF OTHER MERCURY OWNERS HAVE HAD THIS ISSUE. AS IT TURNS OUT, IT IS A MASSIVE PROBLEM FOR SO MANY PEOPLE. I CANNOT BELIEVE THERE HASN'T BEEN A RECALL YET. AFTER READING SO MANY ACCOUNTS OF ACCIDENTS DUE TO THIS ISSUE I NO LONGER FEEL SAFE DRIVING MY VEHICLE. I DON'T WANT TO START REPLACING PARTS ONLY TO HAVE THE ISSUE CONTINUE ON AS MANY OTHER PEOPLE HAVE REPORTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277826November 3, 2019
SERVICE BRAKES
BRAKES KEEP GOING MUSHY AFTER ABS ACTIVATES, TAKING SIGNIFICANTLY LONGER TO STOP THE VEHICLE. THE ABS ACTIVATES OCCASIONALLY FOR NO REASON ON GOOD DRY ROAD CONDITIONS. ALSO, THE ABS LIGHT GOES ON AND OFF IN DRY CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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