Mercury Milan Complaints

2,579 consumer complaints on file.

#11320863April 11, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THERE IS CURRENTLY A RECALL FOR ABS BUT MY VEHICLE IS NOT INCLUDED ALTHOUGH IT HAS THE SAME ISSUES AS THE OTHER CARS THAT ARE BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319880March 31, 2020
STEERING
DUE TO THE RECALL OF THE STEERING GEAR WE HAD IT REPAIRED OCT 10 2018. THE VEHICLE HAD 94,430 MILES AND QUALIFIED UNDER THE RECALL. THE CAR HAS BEEN DRIVEN 15,311 MILES AND THE SAME PART NEEDS TO BE REPLACED. WHEN I ASKED IF THE PART HAS A WARRANTY I WAS TOLD 1 YR OR 12,000 MILES,SO THE REPAIR WOULD BE 1800.00. I ASKED IF THE SAME REPAIR WAS DONE WHAT KIND OF WARRANTY WOULD THERE BE. 2 YRS OR 50,000 MILES. MY CONCERN IS WHY THE RECALL PART IS ONLY WARRANTED FOR 12,000 AND THE NEW REPAIR WARRANTY IS 50,000. DID FORD INSTALL AN INFERIOR PART ON MY RECALL? THE VERY DANGEROUS RECALL PART THAT WAS PUT ON MY CAR LASTED BARELY OVER 15,000 MILE. I FIND THIS VERY ALARMING TO THINK THAT LIKE I THERE ARE THOUSANDS OF PEOPLE DRIVING AN UNSAFE CAR PUTTING THEMSELVES AND OTHER ON THE ROADS AT RISK OF INJURY OR DEATH! YOU CANNOT STEER THE CAR WHEN THE PART FAULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311974February 27, 2020
SERVICE BRAKES
WHILE DRIVING NORMALLY ON HIGHWAY BRAKES FAILED , PEDAL WENT TO FLOOR NO BRAKING . PUMPED BRAKES PEDAL HEIGHT CAME BACK UP AND SEEMED TO WORK NORMALLY AFTER . SCARED TO DEATH , NO CONFIDENCE IN BRAKES . HAPPENED TODAY 2/27/2020 . RECEIVED RECALL NOTICE ON BRAKES LAST WEEK . NEEDS FIXED NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311345February 25, 2020
SERVICE BRAKES
TRAVELING DOWN THE ROAD ON CITY STREET, AND APPLIED BRAKES. BRAKE PEDAL WENT STRAIT TO THE FLOOR. BRAKES STILL GOING STRAIT TO THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311446February 25, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT WAS FIRM. THE CONTACT STATED THAT ADDED EFFORT WAS NEEDED TO DEPRESS THE BRAKE PEDAL. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE BRAKE DRUMS NEEDED TO BE REPLACED. THE BRAKE DRUMS AND CALIPERS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311024February 24, 2020
SERVICE BRAKES
TL* THE CONTACT OWN A 2007 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT WENT TO THE FLOOR BOARD, WHICH CAUSED THE BRAKING DISTANCE TO BE EXTENDED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309499February 16, 2020
STEERING
OUR 2010 MERCURY MILAN HAS 45,000 MILES. AS WE WERE BACKING OUT OF OUR GARAGE, A POWER STEERING ASSIST FAULT MESSAGE DISPLAYED IN THE MESSAGE CENTER, AND ALL POWER STEERING HAD STOPPED. WE HAD THE CAR TOWED TO BE CHECKED, AND THE WHOLE ELECTRICAL POWER STEERING MECHANISM HAD TO BE REPLACED. WE LEARNED THERE HAVE BEEN THOUSANDS OF COMPLAINTS WITH 2010-2014 MODELS, HOWEVER, THE 2010 MODEL WAS NOT INCLUDED IN THE RECALL ALONG WITH THE 2011 AND NEWER MODELS. WITH ALL OF THE DATA PROVING THAT THE 2010 MERCURY MILANS HAD THE SAME FAULTY POWER STEERING, WE NEED TO KNOW WHY THEY WEREN?T INCLUDED. OUR BILL TO REPAIR THIS WAS $1948.31. WE ARE VERY THANKFUL THAT IT HAPPENED IN THE DRIVEWAY, AND NOT ON THE ROAD WHERE SOMEONE COULD HAVE BEEN INJURED. KNOWING THAT THIS SHOULD HAVE BEEN A RECALL, AND THERE ARE OTHER 2010 MILANS OUT THERE ON THE ROAD WITH THIS ISSUE IS VERY SCARY. PLEASE HIGHLY CONSIDER ADDING THIS TO THE RECALL LIST. WE ALSO FEEL STRONGLY THAT WE ARE ENTITLED TO BE REIMBURSED FOR OUR REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309371February 15, 2020
STEERING
FOR THE THIRD TIME IN 3 YEARS THE POWER STEERING WENT OUT IN MY 2010 MERCURY MILAN. FORD STILL DOESN'T WANT TO ISSUE A RECALL ON IT AND GIVING THE 'UNFORTUNATELY YOU WILL HAVE TO PAY FOR THE REPAIR OUT OF POCKET, BUT KEEP YOUR RECEIPT IN CASE A RECALL IS ISSUED' SPEECH. IT IS UNACCEPTABLE TO CONTINUE TO HAVE THIS ISSUE. IT BECOMES REALLY UNSAFE WHILE DRIVING AND HAVING YOUR POWER STEERING GO OUT. STEERING BECOMES VIRTUALLY IMPOSSIBLE. NOT EVERYONE CAN AFFORD A $1,500-$2,000 CAR REPAIR EVERY YEAR. HAD I KNOW THIS WAS GOING TO CONTINUE TO HAPPEN AFTER GETTING IT REPAIRED THE FIRST TIME I WOULD'VE SAVED MONEY AND GOTTEN RID OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308408February 11, 2020
SERVICE BRAKES
EXTENDED BRAKE PEDAL TRAVEL SEVERAL TIMES ALMOST CAUSING ACCIDENT; PREVIOUSLY REPORTED UNDER 11151367. MY VIN SHOULD BE INCLUDED IN RECALL 19S54 AND VERY SURPRISED IT WAS NOT INCLUDED - I AM SCARED TO DRIVE MY CAR UNTIL CORRECTED - PLEASE ADVISE - THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308248February 10, 2020
SERVICE BRAKES
MY ABS LIGHT HAS BEEN ON EVER SINCE I HAD TO SLAM ON MY BRAKES. BOTH OF MY FRONT TIRES LOCKED UP ALMOST CAUSING ME TO REAR-END SOMEONE ON THE HIGHWAY. THE PEDAL FELT WEIRD BUT IT COULD STILL STOP. MY ABS LIGHT IS STILL ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307947February 8, 2020
AIR BAGS, SERVICE BRAKES, WHEELS
THE BREAKS WHEN STOPPING THE CAR CONTINUE TO GO FORD WARD AND SOMETIMES WHEN STOP YOU CAN FEEL AIR PUSHING DOWN LIKE IT DOSES WANT TO STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307744February 7, 2020
AIR BAGS
AIRBAGS HAVE BEEN OUT OF SERVICE FOR AT LEAST TWO YEARS (WARNING AIRBAG LIGHT ON DASH) . PASSENGER AIRBAG REPLACED UNDER RECALL ABOUT ONE YEAR AGO. FORD TECH TOLD ME PASSENGER SENSOR FAULTY . FEEL AT RISK WHENEVER I DRIVE . IN THE PROCESS OF REPAIRING . JUST THE SENSOR COSTS $250
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307254February 5, 2020
SERVICE BRAKES
I READ ON GOOGLE NEWS FEED ON 12/20/19 FORD WAS ISSUING A RECALL FOR CERTAIN FORD AND MERCURY VEHICLES, ONE OF THEM INCLUDED WAS OUR DAUGHTER'S 2008 MERCURY MILAN. DIDN'T THINK A WHOLE LOT ABOUT IT, UNTIL SHE CALLED ME 3 DAYS LATER PANICKING THAT SHE TRIED STOPPING FOR A LIGHT THAT WAS YELLOW AND SHE DIDN'T GET STOPPED UNTIL SHE WAS IN THE MIDDLE OF THE INTERSECTION. THANKFULLY, SHE GOT IT STOPPED WITHOUT AN ACCIDENT AND NO ONE WAS HURT. I IMMEDIATELY REMEMBERED THE RECALL I HAD JUST READ ABOUT AND COMPARED HER ISSUES TO THE ARTICLE, SOUNDED VERY SIMILAR. WE IMMEDIATELY STOPPED DRIVING THE VEHICLE AND CALLED OUR LOCAL FORD DEALER. UPON INSPECTION, THEY AGREED IT SOUNDED LIKE THE RECALL PROBLEM. BUT, IT WAS STILL AN ADVANCE NOTICE OF THE RECALL AND THEY DIDN'T HAVE THE PARTS TO FIX IT, IT MAY BE UNTIL LATE IN THE FIRST QUARTER OF 2020. SO, HERE WE ARE, OVER A MONTH LATER, CAR STILL SITTING IN THE DRIVEWAY, NOT ABLE TO BE DRIVEN. I AM BEYOND FRUSTRATED, NO ONE CAN SUPPOSEDLY DO ANYTHING. THE DEALER WON'T JUST MAKE THE REPAIRS UNTIL THEY GET OFFICIAL NOTICE FROM FORD AND THEN WORK OUT THE REIMBURSEMENT WITH THEM LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307095February 4, 2020
SERVICE BRAKES
THE BRAKES WERE SPONGY, I CALL FORD SEVERAL TIMES ABOUT THIS AND IT WAS IGNORED I REPLACED BREAKS STILL DIDNT HELP AND THEN MY SON WAS IN AN ACCIDENT AND I HAD TO PAY OUT OF POCKET TO REPAIR MY CAR CAUSE I DIDNT WANT TO CLAIM ON MY INSURANCE IN FEAR OF IT GOING TO INCREASE MY PREMIUMS HOWEVER MY INS DID COVER THE PERSON THAT WAS HIT , ON HIGHWAY AND I JUST COULD BREAK NO MATTER HOW I PRESSED DOWN ON THE BREAK IT JUST WOULDNT, I SO AFRAID IT WAS NOT GOING TO STOP AND THE BOOM THE OTHER CAR WAS HIT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11306350January 31, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD CAUSING THE DISTANCE TO BE EXTENDED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO (BOMMARITO FORD LOCATED AT 675 DUNN RD, HAZELWOOD, MO 63042, (314) 895-0600) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HCU VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 87,163.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302926January 29, 2020
UNKNOWN OR OTHER
CAR IS SPUTTERING AND WON'T PICK UP RPM GOES HIGH BUT NO ONE HAS BEEN ABLE TO FIGURE OUT A DIAGNOSIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302921January 29, 2020
AIR BAGS, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AIR BAG IS COMING APART IT LOOKS LIKE IT'S ABOUT TO DEPLOY. BRAKES KEEP FREEZING UP. WHEN IT'S COLD OUTSIDE AND WHEN IT'S HOT OUTSIDE. CHANGED COLD AND SPARK PLUGS BOTH TIMES SPARK PLUGS AND COILS WERE BURNT AT THE END AND SOME TYPE OF GOOK WAS ON THE ENDS THAT BOTH SHOPS SAID THEY NEVER SAW BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302559January 28, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAC HAIK FORD 515 S INTERSTATE 35 EAST SERVICE RD DESOTO, TX 469-530-3403) WAS CONTACTED HOWEVER, WERE UNABLE TO SCHEDULE AN APPOINTMENT DUE TO PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302317January 27, 2020
STRUCTURE:BODY, SERVICE BRAKES
MY CAR DID NOT STOP WHEN BRAKE WAS APPLIED RESULTING IN A CRASH INTO THE CAR THAT WAS IN FRONT OF ME. BOTH CARS WERE GETTING READY TO ENTER THE MAIN ROAD FROM A SIDE STREET. I WAS STARTING TO PROCEED AND WE HAD TO STOP AND WAIT FOR ONCOMING TRAFFIC WHEN I HIT MY BRAKES IT DID NOT STOP BEFORE I HIT THE CAR. RECALL # 19S54
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11302098January 26, 2020
SERVICE BRAKES
WHEN PUSHING ON THE BRAKE PEDAL THE BRAKES, AT TIMES, DO NOT GRAB AS THEY ARE SUPPOSED TO. I'VE PUSHED THE PEDAL TO THE FLOOR AND KEPT MOVING. THIS DOES NOT HAPPEN ALL THE TIME, BUT IT IS REOCCURRING. THIS EVENT HAS HAPPENED TO ME AT LEST THREE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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