Mercury Milan Complaints

2,579 consumer complaints on file.

#10536198August 19, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE FOLLOWING CHECK ENGINE CODES APPEARED: P2104, P2112. THE THROTTLE BODY HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535982August 18, 2013
ENGINE, VEHICLE SPEED CONTROL
THROTTLE BODY DEFECT -- THE PROBLEM BEGAN JULY 14 AND HAPPENED SEVERAL TIMES. IT WAS FINALLY FIXED BY JULY 31. THE VEHICLE BEGAN TO LOSE POWER, MOSTLY AFTER STOPPING AT AN INTERSECTION AND MAKING A TURN TO THE RIGHT OR LEFT. IT HAPPENED ONCE WHILE DRIVING STRAIGHT AND SLOWING DOWN FOR A SCHOOL ZONE. IN MOST CASES, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, TURN OFF THE CAR, AND RESTART. THE WRENCH LIGHT CAME ON IN EACH INCIDENT. THANKFULLY, I DID NOT HAVE TO GO ONTO A HIGHWAY BEFORE I WAS ABLE TO GET THE CAR TO THE DEALER FOR REPAIR. AFTER THEY FIGURED OUT WHAT WAS WRONG, IT TOOK ABOUT 2 WEEKS TO GET THE PART. IT WAS VERY FRIGHTENING FOR THE CAR TO STOP IN THE MIDDLE OF AN INTERSECTION, ESPECIALLY WHEN TURNING LEFT! THIS IS A POTENTIALLY VERY DANGEROUS DEFECT, AND THESE CARS SHOULD BE RECALLED SO THAT THE COMPANY IS RESPONSIBLE FOR THE REPAIR. MOST OF MY DRIVING IS DONE AT VILLAGE SPEED LIMITS OF 25 TO 30 MPH. EVEN AT THOSE SPEEDS, IT IS VERY FRIGHTENING FOR THE CAR TO SUDDENLY STOP IN THE MIDDLE OF AN INTERSECTION. I AM STILL VERY HESITANT TO TAKE THE CAR OUT ON THE HIGHWAY. EVEN AFTER REPAIR, IT SOMETIMES FEELS LIKE IT HESITATES AND MIGHT LOSE POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535854August 17, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS PASSING ANOTHER CAR. I BEGAN TO INCREASE MY SPEED. THE READING OF MY SPEEDOMETER BEGAN TO DECREASE & MY CAR BEGAN TO STOP PULLING, AS IF IT HAD LOST ITS ENERGY. I PULLED OVER TO SIDE OF ROAD. PRESSED ON THE GAS PEDAL TO IDLE UP CAR. NOTHING HAPPENED. TURNED CAR OFF & BACK ON. CAR BEGAN TO DRIVE NORMAL FOR ABOUT 5 DAYS. THEN IT HAPPENED TWO MORE TIMES IN ONE DAY. NEXT, I TOOK IT TO A FORD DEALERSHIP. THEY STATED IT WOULD TAKE ABOUT $520 TO REPAIR. I THOUGHT MY PLATINUM WARRANTY WOULD COVER THIS BUT, UNFORTUNATELY I WAS TOLD IT WOULDN'T. I JUST PURCHASE THIS CAR IN FEB 2013. TODAY'S DATE IS AUGUST 16,2013. ...NOT A HAPPY CUSTOMER!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535474August 15, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
RETURNING TO BALTIMORE FROM WORKING IN HARRISBURG PA AND DRIVING ON INTERSTATE 83 AT A RATE OF 65 MILES PER HOUR. I WAS DRIVING IN THE LEFT LANE AND THE SHOULDER WAS TO THE FAR RIGHT ON THIS PARTICULAR STRETCH OF ROAD. THE MERCURY MILAN THAT I HAD PURCHASED NO MORE THAN 2 TO 3 MONTHS PRIOR SIMPLY LOSS ALL POWER. TO FURTHER EXPLAIN THE LOSS OF POWER ( APPLYING PRESSURE TO THE GAS PEDAL DID NOTHING TO MAKE THE CAR GO FORWARD) THIS HAD ME IN A VERY DANGEROUS PLACE AS IN ORDER TO GET THE CAR SAFELY ONTO THE SHOULDER I NEEDED TO DRIFT UPHILL AND ACROSS SEVERAL LANES OF FAST MOVING TRAFFIC. FORTUNATELY I WAS ABLE TO GET THE CAR OFF THE ROAD BUT FOUND LATER THAT THE ISSUE THAT CAUSED THIS WAS A THROTTLE BODY PIECE THAT FORD KNEW HAD PROBLEMS. I HAVE THREE CHILDREN IN THE CAR WITH ME AND MY FIANCE AT THE TIME AND ALL OF OUR LIVES WERE ENDANGERED BY A PART THAT A BILLION DOLLAR COMPANY PUT INTO ITS MID- LEVEL WORKING CLASS CONSUMER VEHICLE. I HAVE NOT FELT SO DISRESPECTED AND THAT MY LIFE AND THAT OF MY FAMILY MEANT SO LITTLE TO SOMEONE AS I DID WHEN I FOUND THAT THIS IS A KNOWN ISSUE. THIS CANNOT BE SIMPLY A BUY THE PIECE AND REPLACE IT TYPE OF DEAL AS I NO LONGER TRUST THE INTEGRITY OF THE VEHICLE AS A WHOLE . AND FURTHERMORE HOW DARE FORD THINK THAT I SHOULD PAY FOR THEIR POOR CRAFTSMANSHIP IN USING A FAULTY PART. THIS PART NEEDS TO BE RECALLED AND FORD NEEDS TO BE FINED BIG TIME FOR ENDANGERING THE LIVES OF ANYONE WHO DRIVES OR RIDES IN VEHICLES WITH THIS LIMP HOME TYPE OF CONSTRUCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535510August 15, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE DECELERATED WITHOUT MANUAL FORCE AND STALLED WITH THE ILLUMINATION OF THE MAINTENANCE LIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THE THROTTLE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535666August 15, 2013
ENGINE
FIRST INCIDENT CAR KILLED TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST 7 TIMES, THE LAST TIME ON THE FREEWAY AT 65 MILES PER HOUR DURING RUSH HOUR. IT WAS ONLY WITH THE HELP OF TWO HIGHWAY HELPERS WHO BLOCKED LANES ON THE FREEWAY WAS I ABLE TO EXIT SAFELY. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND NO CODES WERE FOUND. THEY WERE UNABLE TO IDENTIFY AND FIX THE PROBLEM SO SUGGESTED JUST TAKING THE CAR AND SEE IF IT HAPPENS AGAIN. IN OTHER WORDS, EVEN THOUGH THE CAR HAS STALLED AT LEAST 7 TIMES, TAKE IT OUT ON THE FREEWAY AGAIN AND HOPE FOR THE BEST. I ADVISED FORD THAT WAS NOT ACCEPTABLE AND REFERENCED THE NHTSA ACTION NUMBER PE13003. I HAVE REQUESTED THEY REPLACE THE ELECTRONIC THROTTLE BODY AS THE CAR IS NOT SAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535673August 15, 2013
ENGINE
TWO OR THREE TIMES IN THE LAST DAY OR TWO THE ENGINE HAS LOST POWER/DIED & CAR WOULD HAVE TO BE STEERED TO SIDE OF ROAD & PUT IN PARK TO BE RESTARTED! ON AT LEAST ONE OF THESE OCCASIONS THE CAR WAS IN TRAFFIC AT HIGHWAY SPEED & COULD HAVE REALLY BEEN A PROBLEM, WIFE WAS DRIVING & HAD GRAND DAUGHTER & GREAT GRAND DAUGHTER IN THE CAR WITH HER, FROM WHAT I CAN READ & FIND OUT FORD MOTOR CO KNOWS OF THE PROBLEM, BUT HAS YET NOT ADDRESSED IT, IT APPEARS TO BE A PROBLEM WITH A CIRCUIT BOARD ON THE THROTTLE BODY. THIS COULD POTENTIALLY BE A REAL BAD SITUATION! I THINK SOME ONES ATTENTION NEEDS TO BE DIRECTED TO THIS PROBLEM! WHY HAS THIS NOT BEEN A RECALL BEFORE SOME ONE REALLY GETS HURT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535391August 14, 2013
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
#1:SHORTLY AFTER PURCHASING THE MILAN THE CAR BEGAN TO JUST SHUT DOWN WHILE I WAS DRIVING. I WOULD HAVE TO COAST TO THE SIDE OF THE ROAD, WAIT A FEW MINUTES & THEN IT WOULD RESTART. I AGAIN HAD IT TAKEN TO THE SERVICE CENTER AND THEY HAD TO REPLACE THE THROTTLE BODY. NOW I AM HAVING THIS SAME PROBLEM AGAIN. THIS PROBLEM HAS BEGAN AGAIN. I AGAIN TOOK IT TO THE SERVICE CENTER & THEY COULDN'T FIX ANYTHING BECAUSE THEY SAID THAT THEY COULDN'T GET THE CAR TO MIMIC THE PROBLEM.I HAVE 2 YOUNG CHILDREN AND DURING ONE OF THE FAILURES I WAS TRAVELING ON A RURAL COUNTRY ROAD WITH NOWHERE TO PULL OFF DUE TO STONE MOUNTAINS ON EACH SIDE OF THE ROAD. I HAD TO WAIT IN THE MIDDLE OF THE ROAD A FEW MINUTES UNTIL THE CAR WOULD COOPERATE AND START AGAIN. THIS A SERIOUS SAFETY ISSUE. WE ALL COULD'VE BEEN KILLED AND NOBODY WOULD EVER BE ABLE TO FIGURE OUT WHAT HAPPENED BECAUSE ACCORDING TO THESE TECHNICIANS THE CAR IS FINE. IT NEEDS TO BE KNOWN THAT THE CAR IS NOT FINE AND IS DANGEROUS TO THE DRIVERS AND OTHER INDIVIDUALS ON THE ROAD ALONGSIDE THESE CARS. #2:ALSO, SHORTLY AFTER PURCHASING THE MILAN I WAS HAVING TROUBLE GETTING IT STARTED IN THE MORNING. THE CAR WOULD SIMPLY NOT START, WOULDN'T EVEN TRY TO TURN OVER, THE MESSAGE BOARD WOULD SAY SERVICE ADVANCE TRAC THE OTHER ELECTRICAL COMPONENTS IN THE CAR WORKED FINE, THE CAR COULDN'T BE "JUMPED" EITHER. AFTER A FEW HOURS IT WOULD START UP FINE. TOOK THE CAR TO THE SERVICE CENTER AND THEY REPROGRAMMED THE KEYS AND NOW A YEAR LATER I AM HAVING THE SAME PROBLEM. SINCE THE CENTER STATES THEY CANNOT GET THE CAR TO MIMIC THIS PROBLEM WHEN THE CAR IS AT THE CENTER THEY HAVEN'T FIXED ANYTHING. AT LEAST ONCE A WEEK I HAVE THIS HAPPEN AND HAVE TO USE AN ALTERNATE MEANS OF TRANSPORTATION. MY CAR NOW HAS 38,000 MILES ON IT BUT THESE PROBLEMS HAVE BEEN HAPPENING SINCE ABOUT 24000. HELP FORD ADOPT SOME OF THE ASPECTS OF "OUR CREDO VALUES" BY J&J! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535034August 13, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE STALLS OUT AT RANDOM TIMES. GOES INTO LIMP HOME MODE. SEEMS TO BE A COMMON PROBLEM WITH THROTTLE BODY. WOULD BE NICE IF FORD FIXED THIS AND GOT PARTS OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535065August 13, 2013
ENGINE, POWER TRAIN
THE VEHICLE STALLED WHILE DRIVING AT 55 MPH. NO POWER TO ACCELERATE AND HAD TO PULL OVER ON HWY. HAPPENED A SECOND TIME WHILE ACCELERATING AT A GREEN LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535168August 13, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
FIRST BRAKE LIGHT AND TAIL LIGHT ON DRIVERS SIDE LIGHT UP ONCE IN AWHILE DID NOT KNOW WAS OUT TILL FRIEND TOLD ME , COST TO REPAIR LED LIGHT IS $400 FOR PART HAVE NOT REPAIRED YET, WHILE DRIVING AT ANY SPEED CAR WILL SHUT DOWN TO LIMP MODE ,DEALER STATED $550 TO REPAIR AND REPLACE THROTTLE BODY , BOTH ARE SERIOUS SAFETY ITEMS THAT COULD RESULT IN BEING REAR ENDED, OUT OF WARRANTY SO ORDERING A THROTTLE BODY AND REPLACE BY OURSELVES FOR IT STALLS OUT CONTINUOUSLY , RECALL SHOULD BE ORDERED ON BOTH THE TAIL LIGHT ASSEMBLIES AND THE THROTTLE BODY AS BOTH ARE A COMMON PROBLEM ON THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535192August 13, 2013
ENGINE
FIRST TIME THE ENGINE QUIT TWICE AT STOP SIGNS. SINCE THEN IT HAS STALLED AT LEAST FIVE TIMES, THE LAST ONE ON A FREEWAY AT 60 MILES PER HOUR DURING RUSH HOUR. HAD THE CAR TOWED TO THE FORD DEALERSHIP, THEY RAN A DIAGNOSTIC AND COULD FIND NO PROBLEMS, NO CODES. THEY DID FIND THE BATTERY CABLES WERE A LITTLE LOOSE AND TIGHTENED THEM. THEY ADVISED DRIVING THE CAR AND SEEING IF IT HAPPENED AGAIN. I AM TALKING TO THE DEALERSHIP ABOUT THIS AS THERE CLEARLY IS A PROBLEM AND DRIVING IT WITHOUT A REPAIR ONLY SETS A POTENTIALLY DANGEROUS SITUATION WHEN THE CAR STALLS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535216August 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534871August 12, 2013
POWER TRAIN
I WAS DRIVING AROUND 70MPH IN RUSH HOUR TRAFFIC WHEN ALL OF A SUDDEN MY CAR STARTED TO SHAKE A LITTLE AND THE WRENCH LIGHT CAME ON. IT WENT INTO LIMP MODE AND I WAS UNABLE TO ACCELERATE AT ALL. MY CAR STARTED DROPPING IN SPEED DRAMATICALLY. I PUSHED MY GAS PEDAL DOWN ALL THE WAY AND THERE WAS NOTHING. THE CAR WAS STILL RUNNING THOUGH. I COULDN'T GET OVER BECAUSE IT WAS RUSH HOUR TRAFFIC. I ENDED UP HAVING TO PARK MY CAR IN THE FAST LANE AS TRAFFIC FLEW PAST ME. VERY SCARY. THE CAR RUMBLED WHILE IN PARK SO I SHUT IT OFF AND RESTARTED THE VEHICLE. IT CAME BACK ON WITH NO ISSUE AND THE WRENCH LIGHT WAS GONE. I LOOKED IT UP WHEN I GOT HOME AND IT LOOKED LIKE A BUNCH OF PEOPLE HAVE HAD ISSUES LIKE THIS AND IT WAS THEIR THROTTLE BODY. I TOOK MY CAR INTO FORD AND THEY SAID IT WAS THE THROTTLE BODY AND IT NEEDED REPLACED. OF COURSE THIS WASN'T COVERED UNDER MY CPO POWER TRAIN WARRANTY. I GOT THE WHOLE THING DONE FOR $438. THIS PART NEEDS TO BE RECALLED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534888August 12, 2013
ENGINE, POWER TRAIN
DRIVING ON FREEWAY AT 70 MILES PER HOUR. CAR LOST POWER, THE WRENCH SYMBOL LIT UP ON THE DASH, HOWEVER IGNITION DID NOT TURN OFF. I SHUT OFF THE IGNITION AND WHEN I RESTARTED THE CAR THE WRENCH SYMBOL WAS NOT LIT UP ANY MORE AND THE CAR WAS NORMAL AGAIN. THIS HAS HAPPENED AGAIN 2 DAYS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535007August 12, 2013
ENGINE AND ENGINE COOLING
I HAVE A PROBLEM WITH MY CAR IT IS LOSING IT SPEED WHEN I AM ON THE HIGHWAY AND WHEN I AM ON A MAIN STREET. WHERE THIS CAR IS PUTTING MY LIFE IN DANGER PLUS OTHER. I TAKE MY CAR TO THREE PLACE NO ONE SEEMS TO KNOW WHAT WRONG WITH IT THE SIGN CON ON WHEN I HAVE THIS PROBLEM IT TELL ME TO TAKE IT BACK TO THE DEALER THERE IS A PROBLEM. IT HAS BEEN ON A MACHINE 4 TIMES AND NO ONE CAR THAT MY LIFE IS BEING PUT IN DANGER EACH PERSON SAID WE NEED THE CAR TO TELL US WHAT WRONG. AT THIS TIME I NEED MY CAR TO BE PUT IN A SAFETY PLACE SO NOT ONE WILL GET HURT. PLEASE HELP ME TO GET THIS ISSUE SOLVE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535010August 12, 2013
ENGINE, POWER TRAIN
WHILE DRIVING ON THE FREEWAY AT 55MPH THE ORANGE WRENCH SYMBOL LIT UP ON THE DASHBOARD AND THE CAR STARTED TO LOSE POWER. THE ENGINE KEPT RUNNING, BUT THERE WAS NO RESPONSE WHEN I PUSHED ON THE GAS PEDAL. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF FOR 5 MINUTES AND THEN RESTARTED IT AND THE POWER RETURNED ENOUGH TO GET ME TO A FORD DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534735August 11, 2013
ENGINE, FUEL/PROPULSION SYSTEM
AS I ENTERED THE FREEWAY AT 60 MPH BEGIN TO STALL AND THEN LOSING POWER I PUT MY FLASHERS ON HOPING I DON'T GET RUN OVER THE CAR STOPS NO POWER TO STEER AND I'M AT THE MERCY OF SPEEDING VEHICLES. I'M ON A FIXED INCOME.AND DO NOT HAVE THE FUNDS. I PURCHASED THE VEHICLE FROM TOWN EAST FORD MESQUITE TEXAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534303August 8, 2013
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
MY CAR HAS STOPPED NUMEROUS TIME IN THE MIDDLE OF A BUSY EXPRESSWAY AND HAS ALMOST RESULTED IN A ACCIDENT. I HAD TWO SMALL CHILDREN IN MY VEHICLE AT THE TIME, MY CAR CONTINUES TO STOP MANY TIMES AND I ATTEMPTED TO GET THE PROBLEM SOLVED BUT I CANNOT SINCE THERE IS A SEVERE BACK ORDER ON MERCURY MILAN THROTTLE BODY. THEREFORE I AM FORCED TO DRIVE IN UNSAFE CONDITIONS BECAUSE OF A MASS PROBLEM THAT IS OBVIOUSLY GOING ON WITH FORD/MERCURY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533814August 6, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING THIS CAR ON THE NJ GARDEN STATE PARKWAY AT 65 MPH IN THE EXPRESS LANES WHEN THE VEHICLE STARTED RUNNING BAD AND LOST POWER. THIS WAS A DANGEROUS CONDITION TO LOSE POWER AT THAT SPEED. SHE PULLED THE CAR OVER TO SIDE, SHUT OFF ENGINE, THEN RESTARTED AND WAS ABLE TO MOVE VEHICLE ABOUT A MILE AND GET OFF THE PARKWAY AT EXIT 117 TO ROUTE 35 SOUTH. THE CAR AGAIN STARTED TO RUN BAD AND SHE PULLED INTO A FORD DEALERSHIP NEAR THIS EXIT. THE FORD DEALER HAD TO REPLACE THE THROTTLE BODY WHICH WENT BAD. THIS TOOK 5 DAYS AS THERE IS A NATIONAL SHORTAGE FOR THIS PART.#DS7Z9E926D. IT IS EVIDENT THAT FORD HAS A SERIOUS PROBLEM WITH THIS PART BREAKING DOWN ON THOUSANDS OF CARS AS I SEE OTHER CUSTOMER COMPLAINTS ON THE INTERNET. I CONTACTED FORD CORP. IN DETROIT AND WAS TOLD NOT UNDER WARRANTY ON MY CAR. THIS NEEDS TO BE A RECALL. I WORRY THAT THIS PART IS DEFECTIVE, WON'T LAST LONG AND WILL HAVE TO BE REPLACED AGAIN IN THE FUTURE. I WORRY ABOUT ANOTHER BREAKDOWN AT HIGH SPEED--VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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