Mercury Milan Complaints

2,579 consumer complaints on file.

#10538103August 30, 2013
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON I-95 AT 70 MPH SUDDENLY LOST POWER. WAS ABLE TO COAST ONTO AN EXIT RAMP. AFTER SEVERAL MINUTES WAS ABLE TO RESTART THE START TEH VEHICLE AND DROVE A SHORT DISTANCE ON CITY STREET AT 45 MPH WHEN VEHICLE DECELERATED AGAIN AND STALLED. WHEN CALLED DEALER INDICATED IT WAS LIKLEY A FAILED THROTTLE BODY, SUGGESTING IT IS NOT AN UNUSUAL PROBLEM. WHEN TOWED TO THE SHOP, THEY DID DETERMIN THE PROBELM WAS TEH THROTTLE BODY AND REPLACED IT. REPAIR WAS $550. FORTUNATELY THIS OCCCURED DURING THE DAY, BUT WAS ON A HEAVILY TRAVELED HIGHWAY AND COULD HAVE RESULTED IN AN ACCIDENT OR INJURY WITH THE SUDDEN LOSS IN SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537849August 29, 2013
ENGINE
WAS DRIVING VEHICLE TO WORK AND WAS ONLY GOING 35 MPH AS I HAD JUST PULLED OUT OF MY DRIVE WAY. ALL OF THE SUDDEN I LOST ALL ACCELERATION. IT WAS LIKE MY CAR WAS STUCK IN NEUTRAL. THE WRENCH LIGHT CAME ON THE DASHBOARD. I PULLED OVER, PUT THE CAR IN PARK AND TURNED MY CAR OFF. WHEN I RESTARTED MY CAR A FEW MINUTES LATER, THE WRENCH WAS GONE AND THE PROBLEM WAS RESOLVED. I CALLED THE DEALER AND IT IS GOING THERE TONIGHT. THEY INFORMED ME THAT THIS IS AN ISSUE WITH THE 2010 MERCURY MILANS. THEY REPLACED THE THROTTLE BODY LAST WEEK ON THE SAME MAKE, MODEL, YEAR. AS I DO MORE RESEARCH I SEE THAT THIS IS A COMMON PROBLEM. IF THAT'S THE CASE, WHY ISN'T THIS BEING RECALLED? I AM JUST THANKFUL I WASN'T ON A BUSY HIGHWAY AND THAT I HAVE THE EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537861August 29, 2013
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
I WAS ON THE INTERSTATE GOING 70 MILES AN HOUR AND THE ENGINE JUST QUIT THIS WAS THE SECOND TIME IT HAD HAPPENED THE FIRST TIME I HAD MY GRANDAUGHTER AND 2 GREAT GRANDCHILDREN IN THE CAR WITH ME AND WAS GOING 60 MILES AN HOUR AND THE ENGINE JUST STOPPED COULD NOT GIVE IT GAS PULLED OVER TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF AND STARTED IT BACK UP AND MADE IT HOME. THE SECOND TIME I WAS ON THE INTERSTATE GOING 70 MILES AND HOUR AGAIN HAD TO PULL OVER TO THE SIDE STOP VEHICLE AND RESTART, THANK GOD I WAS NOT IN THE TRAFFIC AT COLUMBIA MISSOURI IN THE TRAFFIC WHILE TAKING MY GRANDAUGHTER TO THE DOCTOR. THE THIRD TIME IT HAPPENED I WAS TAKING MY DAUGHTER TO COLUMBIA TO THE DOCTOR AND AGAIN IT QUIT WHILE GOING 70 MILES AN HOUR HAD TO PULL OFF THE BUSY HIGHWAY AND STOP THE CAR. IT HAPPENED A 4TH TIME ON MY HUSBAND WHILE TAKING MY DAUGHTER TO THE HOSPITAL ON HIS WAY TO COLUMBIA THIS IS WITHIN 5 WEEKS SO IT IS HAPPENING ABOUT ONE TIME A WEEK BOTH OUR DAUGHTER AND GRANDAUGHTER WILL BE MAKING REGULAR TRIPS TO THE HOSPITAL AND I ALSO TRAVEL A LOT WITH THE GRAND CHILDREN WHO ARE 4 YEARS OLD AND 6 MONTHS OLD THEY ARE IN THIS VEHICLE DAILY, AND IT SCARES ME THAT I MAY NOT BE ABLE TO GET OUT OF THE WAY WHEN GOING AT THESE SPEEDS AND WHAT IF I'M PASSING ANOTHER CAR AND IT JUST DIES AND I CAN'T GET OUT OF THE WAY? FORD MOTORS IS AWARE OF THIS PROBLEM WHY NOT FIX IT, BEFORE SOMEONE GETS KILLED, WE TAKE DRUNK DRIVER OFF THE ROAD, BUT THIS IS JUST AS DANGEROUS. FOR SAFETY DO I NEED TO JUST PARK IT IN GARAGE, OUR GOLF CART IS MORE DEPENDABLE, SHOULD I JUST PARK THIS VEHICLE WHICH I JUST PURCHASED I CAN'T AFFORD ANOTHER ONE WE ARE BOTH RETIRED WE HAVE 2 FORD VEHICLES AT THIS TIME AND DROVE OUR LAST FORD TRUCK FOR OVER 10 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537888August 29, 2013
EXTERIOR LIGHTING
THE LEFT SIDE BRAKE AND TAIL LIGHT ARE NOT WORKING... CHANGED THE BULD. WAS INTERMITANT AT FIRST BUT IS NOW OUT. IN ORDER TO FIX... THE WHOLE TAILLIGHT ASSEMBLY HAS TO BE CHANGED FOR ABOUT 500.00!!! LOOKING ON THE INTERNET... IT SEEMS TO BE THAT THE LEFT ONE HAS A HUGE PROBLEM!! DANGEROUS FOR EVERYONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537974August 29, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537439August 27, 2013
POWER TRAIN
DRIVING A STEADY 70 MPH ON THE INTERSTATE. CAR SPEED STARTED TO DROP AND THERE WAS NO RESPONSE FROM THE ACCELERATOR. COASTED THE CAR TO THE SHOULDER. ENGINE REMAINED RUNNING BETWEEN 800 TO 1500 RPM AND SURGING. NO RESPONSE TO ACCELERATOR INPUT. CAR WOULD LURCH FORWARD. WRENCH LIGHT CAME ON. EXTREMELY DANGEROUS SITUATION. SHUT ENGINE OFF AND RESTARTED. CONDITION DID NOT IMPROVE. WAS ABLE TO MOVE THE CAR OFF THE INTERSTATE AT LESS THAN 5 MPH. CAR WAS SURGING AND LURCHING THE ENTIRE TIME. STOPPED THE ENGINE AGAIN. WAITED ABOUT 10 MINUTES AND RESTARTED THE ENGINE. CAR APPEARS TO HAVE RETURNED TO NORMAL OPERATION. THERE ARE NUMEROUS COMPLAINTS ABOUT THIS VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537550August 27, 2013
ENGINE, VEHICLE SPEED CONTROL
THIS HAPPENED ONCE SEVERAL WEEKS AGO WITH MY WIFE OPERATING THE CAR AND NEWBORN IN THE BACK. I WASN'T IN THE CAR SO I DID NOT WITNESS THE PROBLEM. OVER THE PAST TWO DAYS I HAVE EXPERIENCED THE PROBLEM FIRST HAND SEVERAL TIMES. CAR STOPS ACCELERATING DURING NORMAL OPERATION. THE CHECK ENGINE LIGHT COMES ON, THE ACCELERATOR STOPS WORKING AND CAR BEGINS TO IDLE ERRATICALLY. THE ENGINE DOES NOT SHUT OFF. ONCE YOU COAST IN HEAVY TRAFFIC TO THE SIDE OF THE ROAD, YOU MAY TURN THE CAR OFF THEN RESTART AND DRIVE WITHOUT ISSUE FOR AN INDETERMINATE AMOUNT OF TIME (ONCE IT WAS SEVERAL WEEKS, ONCE IT WAS TEN MINUTES). THE CHECK ENGINE LIGHT WILL BE OFF AND NO CODE WILL BE LOGGED INTO THE COMPUTER. I TOOK THE CAR TO A MECHANIC TEN MINUTE AFTER AN INCIDENT AND THE COMPUTER PICKED UP NOTHING WRONG WITH THE CAR. WITH ALL THESE COMPLAINTS AND ANECDOTAL EVIDENCE, BY THIS TIME FORD AND THE NHTSA MUST BE AWARE OF THE PROBLEM. WHERE IS THE RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537596August 27, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
CAR WOULD OCCASIONALLY STALL, THEN RESTART. WOULD BECOME MORE FREQUENT OVER TIME UNTIL CAR WOULD STALL AFTER ONLY DRIVING A BLOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537241August 26, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS SHUT DOWN AND RESTARTED. THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE WAS NEITHER REPAIRED NOR DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537035August 24, 2013
ENGINE, VEHICLE SPEED CONTROL
I HAVE OWNED THIS VEHICLE FOR THE PAST YEAR AND A HALF. THERE HAVE BEEN TIMES WHEN INITIALLY PUTTING THE VEHICLE INTO DRIVE OR REVERSE, THAT I WOULD NOTICE A SURGE, BUT NOTHING MORE THAN THAT. AND NOTHING I THOUGHT ANYMORE ABOUT. YESTERDAY THE CAR DROVE A COUPLE OF BLOCKS NORMALLY, THEN STARTED THE SAME SURGING BUT THIS TIME THE SURGING DID NOT STOP AND I HAD TO HAVE THE VEHICLE TOWED TO A DEALER. THEY TOLD ME THE THROTTLE BODY WAS STUCK OPEN AND IT HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536884August 23, 2013
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY AT 65MPH MY CAR JUST STOPPED THROTTLING AND LOST POWER DROPPING ME TO LIKE 5MPH THE LIL WRENCH LIGHT CAME ON ON THE LEFT THEN WENT OFF YET I STILL HAD NO POWER. SO I IMMEDIATELY TURNED ON THE HAZZARD LIGHTS AND TRIED TO MAKE IT TO THE SIDE OF THE ROAD THROUGH TRAFFIC AND TURNED THE CAR OFF AFTER A FEW MINUTES I TRIED TO START THE CAR AND IT CAME ON LIKE NORMAL TO MY SURPRISE SO I STARTED TO DRIVE ONLY TO HAVE IT HAPPEN AGAIN AND AGAIN BEFORE MAKING IT HOME. I LITERALLY JUST PURCHASED THE CAR 2 MONTHS PRIOR AND ITS BEEN AT THE DEALERSHIP, AS THEY TRY TO TALK TO FORD ABOUT THE PROBLEM AND HOW TO GET IT CORRECTED FOR THE PAST MONTH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536922August 23, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ABOUT 65 MPH ON THE FREEWAY, WHEN ALL OF A SUDDEN MY CAR STARTS SHAKING. I TRIED TO GET OFF THE FREEWAY BUT THE CAR HAD NO POWER SO I TRIED TO MOVE TO THE SHOULDER AS QUICKLY AS POSSIBLE, BAD IDEA. AS MY SPEED IS DECREASING RAPIDLY THERE IS CARS HONKING AND TRYING TO MOVE AROUND TO AVOID HITTING ME. I GET TO THE MEDIAN, BETWEEN AND EXIT AND THE FREEWAY, AND TURN OFF MY CAR. I TURN ON MY CAR AGAIN AND AS I TRIED TO GET ONTO THE FREEWAY THE CAR WONT LET ME PICK UP SPEED AND IT STARTS SHAKING AGAIN. I WAS STUCK IN THE MEDIAN FOR AROUND 10 MINUTES BEFORE TRAFFIC GOT CLEAR ENOUGH FOR ME TO ENTER THE LANE AS SLOW AS POSSIBLE, BEING THAT EVERY TIME I STEPPED ON THE GAS TO GET IN THE LANE IT WOULD START SHAKING. TO ME THIS IS A DANGEROUS PROBLEM AND CAN'T BELIEVE IT IS NOT A RECALL. I HOPE SOMETHING IS DONE ABOUT THIS ISSUE BECAUSE FOR THE MONEY THEY CHARGE US FOR THESE CARS THEY COULD AT LEAST MAKE A CAR THAT WONT CRAP OUT SO SOON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536959August 23, 2013
EXTERIOR LIGHTING
I WAS TOLD BY A CO-WORKER THAT I HAD A LEFT BRAKE LIGHT OUT. I CHECKED AND FOUND THAT NOT ONLY WAS THE BRAKE LIGHT OUT SO WAS THE LAMP OR RUNNING LIGHT OUT ON THE LEFT SIDE. ON THE RIGHT SIDE THE BRAKE LIGHT WORKED PROPERLY DURING THE DAY BUT AT NIGHT WITH THE RUNNING LIGHTS ON THE LIGHT SHOWN WITH BRAKE LIGHT BRIGHTNESS EVEN THOUGH BRAKE WAS NOT DEPRESSED. WHEN THE BRAKE WAS PRESSED THE LIGHT DIDN'T CHANGE ANY BRIGHTER. I CALLED THE DEALER AND THEY CONFIRMED THAT BOTH LIGHTS WOULD NEED TO BE CHANGED. IF I CHANGED THEM MYSELF IT WOULD COST $406.00 FOR THE LEFT LED MODULE AND $412.00 FOR THE RIGHT MODULE. IF THEY CHANGED THEM ADD ANOTHER $95.00. I CONTACTED FORD ASKING FOR FINANCIAL HELP WITH THIS PROBLEM BUT RECEIVED NONE. THIS REPAIR IN THE PAST USING TWO 1157 LIGHT BULBS WOULD HAVE BEEN UNDER $10.00. I HAVE NOT REPLACE LED LAMP/ BRAKE MODULES AT THIS TIME. I WILL CONTINUE TO SAVE FOR THESE ITEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536657August 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT WAS DRIVING 25 MPH WHEN THE ENGINE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LAMP. THE VEHICLE WAS REPAIRED AND DIAGNOSED AS HAVING A FAULTY ELECTRONIC THROTTLE BODY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 30000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536568August 21, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING DOWN A BUSY ROAD AND CAR WENT INTO LIMP MODE, GAS PEDAL NOT RESPONDING. ALMOST GOT REARENDED BECAUSE THE CAR SLOWED DOWN AND I HAD MY 8 MONTH OLD GRANDDAUGHTER IN THE VEHICLE. TOOK IT TO AUTOZONE AND THEY RAN A DIAGNOSTIC SAID IT WAS THE ELECTRONIC THROTTLE SENSOR PROBLEM. READ ONLINE WHERE THIS IS A RECURRENT THING GOING ON BUT NO RECALL YET. WHAT IS IT GOING TO TAKE SOMEONE OR ALOT OF PEOPLE DYING FOR THIS TO BE RECALLED? I AM ON DISABILITY AND IT BETTER BE COVERED UNDER EXTENDED WARRANTY OR WARRANTY SINCE FORD KNOWS THIS IS AN ONGOING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536330August 20, 2013
VEHICLE SPEED CONTROL
THE CAR SUDDENLY JOLTED TO A HALT IN AN INTERSECTION AND WOULD NOT CONTINUE TO MOVE. FORD DEALER STATED IT WAS A THROTTLE BODY FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536390August 20, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING WITH THE CRUISE CONTROL SET AT 60MPH AND THE CAR POPPED AND LOST SPEED AND THE CAR WOULD BARELY STAY RUNNING. I PULLED OFF THE ROAD ( DURING RUSH HOUR) AND SHUT THE CAR OFF. I RE-STARTED THE CAR AND IT RAN CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536009August 19, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS ON FL TURNPIKE AT 70 MPH,TRAFFIC VERY HEAVY .I LOST POWER AND HAD TO COAST TO THE SHOULDER FROM LEFT LANE . ALMOST GOT RAN OVER ,BUT THANK GOD I DIDN'T .I CUT THE MOTOR OFF.RESTARTED IT .I GOT MY SPEED UP TO 70MPH .IT SURGED A FEW TIMES .RAN OK TOO HOME . THIS COULD BE A LIFE OR DEATH THING . I WONDER IF ANYONE HAS BEEN HURT BECAUSE OF THIS . I WILL CALL FORD TODAY AND GET IT FIXED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536061August 19, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
ELECTRONIC THROTTLE BODY FAILED AS I WAS DRIVING ON THE INTERSTATE. CAR LOST ALL THROTTLE CONTROL, IDLED DOWN TO 1000 RPM, AND RAPIDLY DECELERATED IN HEAVY INTERSTATE TRAFFIC. HAD TO PULL OVER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536062August 19, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I WAS TRAVELING 70 MPH WHEN MY CAR STALLED OUT, THE WRENCH LIGHT CAME ON AND I HAD TO COAST TO SAFETY. THIS HAPPENED AGAIN THE NEXT MORNING GOING APPROXIMATELY 10 MPH. CAR WAS TOWED TO DEALERSHIP AND IT WAS DIAGNOSED AS THE THROTTLE BODY CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan