Mercury Mariner Complaints

1,512 consumer complaints on file.

#10551473November 8, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY THE VEHICLE LOST ALL SPEED CONTROL. I COULD NOT ACCELERATE AND THE CAR BEGAN SLOWING DOWN. I HAD TO QUICKLY CHANGE LANES AND PULL OVER TO THE SHOULDER. I PUT THE CAR IN PARK AND TURNED OFF THE ENGINE, WAITED A FEW MINUTES, AND THEN WAS ABLE TO START THE CAR AGAIN. THIS SAME THING HAPPENED TWO DAYS LATER. I HAVE READ OTHER COMPLAINTS ABOUT THIS SAME ISSUE HAPPENING WITH MARINERS BETWEEN 2009-2011. THIS NEEDS TO BE RECALLED AND FIXED. IT IS INCREDIBLY DANGEROUS TO LOSE ALL ACCELERATION CONTROL GOING 65 MPH!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551552November 8, 2013
POWER TRAIN
DRIVING WHEN WRENCH SYMBOL CAME ON DASHBOARD AND RPMS DROPPED TO UNDER 1 AND SPEED DROPPED. COASTED INTO A PARKING LOT AT WHICH POINT CAR COMPLETELY SHUT DOWN. COULD TURN CAR BACK ON. HAD TOWED AND THROTTLE BODY REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551581November 8, 2013
SERVICE BRAKES
FROM DOING RESEARCH ON THE INTERNET I FOUND THIS IS A HUGE PROBLEM WITH BOTH MERCURY MARINERS AND FORD ESCAPE HYBRIDS. I WAS IN SHOCK WHEN THE DEALER TOLD ME IT WILL COST $4,800.00 TO REPAIR THE ABS BRAKES. THIS IS A SAFETY FLAW THAT SHOULD BE A RECALL. I ONLY HAVE 65,000 MILES AND HIGH PAYMENTS ON THIS VEHICLE. I TOLD THE DEALER I WOULD NOT PAY THIS. THEY FIXED THE SUV WITHOUT MY PERMISSION SAYING IT WAS FOR MY SAFETY. IS THIS LEGAL? I DIDN'T AGREE WITH PAYING ANY COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551094November 6, 2013
POWER TRAIN
I WAS DRIVING AND ALL OF A SUDDEN I LOST POWER. THERE WAS JERKING IN THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550748November 4, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED; HOWEVER, THE CONTACT WAS ABLE SAFELY MERGE ONTO THE EMERGENCY LANE WHERE IT WAS RESTARTED. THE CONTACT STATED THAT THE STEERING WHEEL FUNCTIONED WITH DIFFICULTY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION AND THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE ELECTRIC STEERING IN THE STEERING COLUMN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550871November 4, 2013
ENGINE, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING IN TOWN AND THE CAR BEGAN TO "BUCK" AND SLOW DOWN. AFTER A FEW MINUTES THE ACCELERATOR HAD NO EFFECT ON THE ENGINE. IT APPEARED TO BE IDLING ONLY. SHE PULLED OFF THE ROAD AND STOPPED THE CAR, WAITED A10 MINUTES OR SO, AND STARTED IT AGAIN. THERE WAS NO DIFFICULTY STARTING THE CAR, BUT AGAIN THE ACCELERATOR HAD NO EFFECT ON THE ENGINE SPEED. WE HAD THE CAR TOWED TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED WITH A BAD THROTTLE BODY AND THROTTLE MOTOR. THE REPAIRS COST APPROXIMATELY $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550471November 1, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
DURING NORMAL HIGHWAY DRIVING CONDITIONS, CAR SUDDENLY STOPPED ACCELERATING, COULD PUSH THE ACCELERATOR ALL THE WAY TO THE FLOOR AND GET NO POWER. ENGINE DID NOT STALL OUT, BUT WOULD NOT PROVIDE POWER. WAS ABLE TO PULL OVER AND TURN OFF CAR, THEN TURN BACK ON, AND PROBLEM WAS GONE. AFTER ANOTHER 15 MILES OR SO IT HAPPENED AGAIN. TOOK THE CAR TO THE DEALERSHIP AND THEY REPORTED THAT IT WAS A BAD THROTTLE BODY AND HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550268October 30, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I HAVE BEEN HAVING A PROBLEM WITH MY 2010 MERCURY MARINER FOR OVER A MONTH. IT IS STALLING OUT AT RANDOM TIMES AND THEN THE VEHICLE DIES. TOOK TO DEALERSHIP SEVERAL TIMES AND THE COMPUTER IS NOT DETECTING THE PROBLEM SO THEY CANT DETERMINE WHAT TO FIX. THE DEALERSHIP SAYS IT MAY ME THE THROTTLE BODY, BUT THIS IS NOT COVERED IN MY EXTENDED WARRANTY AND IS A VERY EXPENSIVE PART TO REPLACE. I AM A SINGLE MOTHER WITH 2 KIDS AND THIS IS VERY DANGEROUS WHEN WE ARE DRIVING DOWN THE HIGHWAY AT 75 MPH WITH TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550294October 30, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, STEERING
CAR STALLED WHILE MY GRANDDAUGHTER WAS DRIVING ON THE HIGHWAY. IT ALSO DID NOT ACCELERATE. SHE HAD TO STEP ON THE BRAKES TO GET THE CAR TO MOVE. SHE IMMEDIATELY GOT A DIAGNOSIS FROM AUTO ZONE (THROTTLE BODY SYSTEM OPEN- P2111), THEN TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS CONFIRMED AND REPAIRED. AN EMERGENCY LIGHT CAME ON DURING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549494October 25, 2013
FUEL/PROPULSION SYSTEM
I HAVE HAD THE FUEL LINE REPLACE AND NOW I HAVE TO HAVE THE THROTTLE BODY REPLACED. THE MECHANIC SAID FOR BOTH PARTS - THEY WERE DEFECTIVE PARTS. I CAN NOT PRESS ON THE GAS TO ACCELERATE. AT TIMES THIS HAPPENS WHILE I AM DRIVING WHICH CAN CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549301October 23, 2013
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
CAR LOST POWER AND STOPPED WHILE DRIVING. ENGINE LIGHT CAME ON THEN WENT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548870October 22, 2013
ENGINE
10/12/13 - TRAVELING ON HIGHWAY WITH THE CRUISE CONTROL SET AT 70MPH THE ENGINE JUST SHUT OFF. I COASTED TO THE SIDE OF THE ROAD, PUT IT IN PARK, WAITED A MINUTE OR TWO, THEN STARTED THE CAR. IT RAN WITHOUT INCIDENT FOR 20 MINUTES UNTIL I REACHED HOME. 10/15/13 TRAVELING ON HIGHWAY 60MPH THE ENGINE JUST SHUT OFF. I SHIFTED INTO NEUTRAL AND TRIED TO START IT, BUT IT WOULD NOT RESPOND. I COASTED ACROSS TWO LANES OF TRAFFIC TO THE SIDE OF THE ROAD, PUT IT IN PARK, WAITED A MINUTE OR TWO, THEN STARTED THE CAR. IT RAN WITHOUT INCIDENT FOR 20 MINUTES UNTIL I REACHED HOME. 10/17/13 FORD DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. NOTHING IN THE CODES. REPLACED THE RELAY SWITCH 10/18/13 TRAVELING ON MARKET STREET IN YOUNGSTOWN, OHIO AT A SPEED OF 30MPH THE ENGINE SHUT OFF. I COASTED IN TO THE CENTER TURN LANE, PUT IT IN PARK, WAITED A MINUTE AND STARTED THE CAR. THE VEHICLE IS RIDING MORE ROUGH AND SPUTTERS NOW AND THEN. DROVE FOR 10 MINUTES IN CITY TRAFFIC WITHOUT INCIDENT 10/18/13 WHILE DRIVING 45MPH IN RURAL AREA THE ENGINE SHUT OFF. I PULLED TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND STARTED THE ENGINE. THIS WAS THE FIRST TIME I NOTICE A YELLOW WRENCH LIGHT ON IN THE LOWER LEFT PORTION OF MY DASHBOARD. CAR RIDES ROUGH AND SPUTTERS A BIT. AFTER ALL THESE MULTIPLE INCIDENTS IN A SHORT PERIOD OF TIME I REFUSE TO DRIVE THE CAR. IT IS NOT SAFE TO DRIVE AND IS NOT DEPENDABLE. THE ENGINE SHUTS OFF WITHOUT WARNING AT ALL SPEEDS, BUT ON THE HIGHWAY WITHOUT WARNING IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549008October 22, 2013
STEERING
AS DRIVING I WENT TO TURN RIGHT WHEN THE STEERING FAILED, IT WAS LIKE AN OLD CAR WITH MANUAL STEERING. BETWEEN ABRUPTLY FORCING THE BRAKE PEDAL TO THE FLOOR AND TRYING TO FORCE THE WHEEL TO THE RIGHT, I MANAGED TO GO ACROSS THE STREET AND INTO A FARMERS FIELD ( GOOD THING I BOUGHT IT WITH AWD). WHEN I RESTARTED THE VEHICLE THE STEERING WORKED FINE. AFTER READING SIMILAR SCENARIOS ON THE INTERNET. I THEN LATER CONTACTED FORD CARE AND THE WONDERFUL PERSONNEL TRIED TO TELL ME THAT IT IS NOT A CONCERN OF FORD SINCE IT NOT AN ISSUE FOR FORD AT THIS TIME. FAILURE OF STEERING SEEMS TO BE MAJOR SAFETY CONCERN TO ANYONE WHO DRIVES A VEHICLE IN MY OPINION. THE WORST PART OF THIS ISSUE IS I DEAL DIRECTLY WITH AN AUTOMOTIVE SUPPLIER OF STEERING COLUMN ASSEMBLIES TO FORD AND OTHER MANUFACTURERS IN INDIANA. BY KNOWING WHAT IS UNDER PLASTIC AND FORD TELLING ME I NEED TO REPLACE IT, I ASK WHAT QUALITY IS IN THE REST OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548809October 21, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE TACONIC STATE PARKWAY, TRAVELING AT APPROX. 55 MPH, THE ENGINE FAILED TO RESPOND TO THE THROTTLE AND WHILE THE CAR WAS STILL IN GEAR, THE VEHICLE MERELY BEGAN COASTING. I SAFELY STEERED THE CAR TO THE SHOULDER OF THE ROAD, AND TURNED THE VEHICLE OFF. AFTER APPROXIMATELY 2 MINUTES, I WAS ABLE TO RE-START THE CAR (WITH SOME HESITATION). I THEN TURNED AROUND TO ATTEMPT TO DRIVE HOME. THE SAME SITUATION OCCURRED ONE MORE TIME WHILE TRAVELING HOME (APPROX. 30 MILES). I BROUGHT THE CAR TO METRIC MOTORS OF LAKE CARMEL, NY. THEIR COMPUTER DIAGNOSTICS IDENTIFIED THE PROBLEM AS THE THROTTLE ACTUATOR CONTROL. THEY SAID THAT THEY UNSTUCK THE PART (COST TO DIAGNOSE & MAKE REPAIRS $422+) AND I AGAIN BEGAN DRIVING THE CAR. UNFORTUNATELY, AFTER VISITING NYC ON SATURDAY, OCTOBER 19, 2013, THE SAME PROBLEM OCCURRED, AGAIN WHILE DRIVING HOME ON THE TACONIC STATE PARKWAY. I WAS ABLE TO START THE CAR; HOWEVER, THE PROBLEM RE-OCCURRED APPROXIMATELY 10 MORE TIMES OVER THE 40 MILE RETURN TRIP TO MY HOME. EACH TIME THE ENGINE FAILED TO RESPOND TO THE THROTTLE AND WHILE STILE IN GEAR, MERELY BEGAN COASTING. EACH TIME, I SAFELY STEERED THE CAR TO THE SHOULDER, AND EVENTUALLY RE-STARTED THE CAR AND MANAGED TO MAKE IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548605October 20, 2013
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE STARTED TO STALL WHEN THE ACCELERATOR PEDDLE WAS ENGAGED, AFTER TURNING VEHICLE OFF AND RESTARTING IT WOULD TRAVEL APPROXIMATELY 50 TO 100FT. BEFORE AGAIN STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548555October 19, 2013
VEHICLE SPEED CONTROL
THE THROTTLE/GAS PEDAL IN MY 2008 MERCURY MARINER KEPT STICKING AND EVENTUALLY BREAKING. I HAD THE CAR TOWED AND TAKEN TO A REPAIR SHOP WHERE THEY INSPECTED THE CABLE UNHOOKED FROM THE PEDAL WHEN THE TECHNICIAN HOOKED THE CABLE THROTTLE TO THE PEDAL IT WOULD NOT MOVE WHEN PRESSING DOWN ON THE PEDAL, THE THROTTLE PLATE STUCK. THE TECHNICIAN REMOVED AND REPLACE THE THROTTLE BODY ASSEMBLY. I RESEARCHED ONLINE AND FOUND THAT MY ISSUE IS THE SAME ISSUE THAT WAS A FORD ESCAPE RECALL BACK IN JULY 2012. IS THIS SOMETHING I CAN CONTACT FORD ABOUT TO SEE IF THIS SHOULD ALSO BE PART OF THEIR THROTTLE CABLE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548427October 18, 2013
ENGINE, VEHICLE SPEED CONTROL
TURNED THE VEHICLE ON, DROVE TO END OF STREET WRENCH AKA CHECK ENGINE LIGHT APPEARED JUST AT THE SAME TIME I CAME TO A STOP VEHICLE STARTED TO SHACK AND IDLE ROUGH AND THEN RPMS STARED GOING OUT OF NORMAL RANGE WITH OUT A STABLE POSITION. AND THEN VEHICLE DIED TWICE WHILE MAKING IT BACK TO HOUSE WHERE I HOOKED UP MY OBD2 CODE READER AND STATED THE IT WAS A P2111 CODE AND STATED:"THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN" . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548116October 16, 2013
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING AT A SLOW SPEED OF 20-25 MPH, THE VEHICLE STOPPED ACCELERATING AND BUCKED A LITTLE. THE WRENCH (POWERTRAIN) SIGNAL LIGHT UP ON THE DASH, SO I PROCEEDED TO PULL OVER, PUT THE CAR IN PARK, AND SHUT IT OFF. AFTER A FEW MINUTES I TURNED IT ON AGAIN AND ALL SEEMED FINE, THOUGH THE CAR WAS NOW SLOW MOVING AND LESS SMOOTH THROUGH SHIFTING. THE SAME THING OCCURRED 9 DAYS LATER, WITH THE VEHICLE RESPONDING EVEN MORE SLOWLY AFTERWARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547887October 14, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING AT 50 MILES PER HOUR THE SUV LOST ALL POWER AND HAD TO PULL TO THE SIDE OF THE ROAD. TURNED OFF VEHICLE AND THEN RESTARTED AND RAN FINE. THREE DAYS LATER IT HAPPENED AGAIN. TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS THE THROTTLE BODY ON THE MOTOR WAS BAD. THEY SAID IT WASN'T COVERED UNDER MY DRIVE TRAIN WARRANTY AND CHARGED ME 300.00 DOLLARS. THE SUV ONLY HAS 17,000 MILES ON IT.. I READ THERE IS 27,000 COMPLAINTS ABOUT THIS PROBLEM. WHY IS THERE NOT A RECALL ON THESE VEHICLES? SOME ONE IS GOING TO GET HURT OR KILLED BECAUSE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547717October 12, 2013
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT BOUT 70 MPH AND ALL OF A SUDDEN, THE GAS PEDAL WENT LIMP AND I COULDN'T ACCELERATE ANYMORE. I SLOWED DOWN TO ABOUT 45 MPH WITH CARS FLYING PAST ME. I WAS ABLE TO MOVE TO THE SHOULDER AND TURN THE CAR OFF. I HAD NO IDEA WHAT HAPPENED SO I CALLED MY BOYFRIEND AND HE CAME AND CHECKED THE OIL AND A FEW OTHER THINGS BUT EVERYTHING SEEMED TO BE OK. I GOT BACK IN THE CAR AND IT STARTED FINE AND I WAS ABLE TO DRIVE IT HOME. I AM AFRAID TO DRIVE MY CAR ON THE FREEWAY AGAIN KNOWING THIS PROBLEM COULD AND PROBABLY WILL KEEP HAPPENING UNTIL I GET THE PART REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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