Mercury Mariner Complaints

1,512 consumer complaints on file.

#10735051July 20, 2015
UNKNOWN OR OTHER
WAS USING CRUISE CONTROL DOWN THE ROAD DOING 45 MILES PER HOURS. WHILE ON A STRAIGHT STRETCH AND GOING UP SLIGHT HILL CAR WAS FINE. WHEN I STARTED TO GO DOWN THE SLIGHT HILL CAR SEEMED TO SOUND LIKE IT WAS IN NEURAL GEAR AND MY RMPS JUMPED TO BETWEEN 3 AND 4. I LOOKED TO SEE IF SOME HOW THE CAR GOT ACCIDENTLY SHIFTED INTO NEUTRAL AND IT WASN'T IT WAS STILL IN DRIVE. SO I TURNED THE CRUISE CONTROL OFF AND EVERYTHING WENT BACK TO DRIVING AND SOUNDING NORMAL. THIS IS NOW THE THIRD TIME THIS HAS HAPPENED. WE JUST PURCHASED THIS CAR AND OF COURSE LIMITED WARRANTY IS NOW OVER AND THIS IS NOW HAPPENING. WAS WONDERING IF THERE WAS A RECALL ON SOMETHING LIKE THIS OR IF MAYBE OTHER PEOPLE ARE HAVING THIS PROBLEM ALSO. PLEASE LET ME KNOW AS I FEEL THIS IS NOW A UNSAFE VEHICLE AND I WISH I WOULD OF KNOW THIS WAS GONNA HAPPEN BEFORE I SHELLED OUT 12,000 FOR IT BECAUSE NOW I DON'T WANT TO DRIVE IT ESPECIALLY WITH MY CHILDREN OR MY NEWBORN GRANDSON IN THE VEHICLE WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734257July 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO SHUTTER, THE ENGINE STALLED, AND THE SERVICE SENSOR LIGHT ILLUMINATED. FIVE MINUTES LATER, THE ENGINE WAS RESTARTED AND THE FAILURE RECURRED AFTER APPROXIMATELY FIFTEEN MINUTES. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732165July 6, 2015
UNKNOWN OR OTHER, SERVICE BRAKES
THE WARNING LIGHTS HAD COME ON A FEW DAYS AGO STATING TO CHECK THE BRAKES. TODAY, WHEN THE ENGINE WAS STARTED, THE MESSAGE STOP SAFELY NOW CAME ON. THIS DOES NOT TELL ME ANYTHING ABOUT WHAT I NEED TO DO AND HOW CRITICAL THIS ERROR IS. CAN I DRIVE IT TO THE REPAIR SHOP OR SHOULD I HAVE IT TOWED? WHAT HAS TO BE REPLACED? THIS CAR IS DRIVEN BY MY SON WHO IS AN INEXPERIENCED DRIVER, SO THIS IS A MAJOR CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731405July 1, 2015
POWER TRAIN
NORMAL DRIVING WHEN SUDDENLY THERE WAS NO ACCELERATION & THE WRENCH LIGHT CAME ON IN THE DASHBOARD. CAR WAS RUNNING BUT THERE WAS NO ACCELERATION & IDLED ROUGHLY. MECHANIC PUT A DIAGNOSTIC ON IT WHICH READ P2112 THROTTLE CONTROL ACTUATOR SYSTEM STUCK CLOSED. BINDING THROTTLE BODY STUCK CLOSED. THERE WAS NO WARNING AND THE INCIDENT WAS VERY SCARY SINCE I COULD NOT GET OUT OF THE WAY OF TRAFFIC. THE CAR WOULD GO ABOUT 1MPH UNTIL I WAS ABLE TO PULL OFF THE ROAD. WHEN THE CAR WAS LATER SHUT OFF AND RESTARTED, ACCELERATION RETURNED. THIS IS FRIGHTENING AS YOU DO NOT KNOW WHEN IT COULD HAPPEN AND COULD CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731417July 1, 2015
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WAS STOPPED AT A RED LIGHT, CAR HAD BEEN DRIVING FINE, BUT WHEN THE LIGHT TURNED GREEN AND I PROCEEDED MY CAR SUDDENLY HAD REDUCED POWER AND WOULD NOT DRIVE MORE THAN 40-45 MPH. NO LIGHTS OR ANYTHING CAME ON THE DASH THE FIRST TIME. THE SECOND TIME HOWEVER A YELLOW/ORANGE WRENCH LIGHT APPEARED. I GOT HOME AND PARKED FOR THE REMAINDER OF THE DAY BUT THEN THE FOLLOWING DAY THE PROBLEM STILL PROCEEDED AND I THEN LET IT SIT ALL WEEKEND. THE FOLLOWING MONDAY I TURNED IT ON TO TAKE TO THE REPAIR SHOP AND THE CAR DROVE FINE THAT ENTIRE DAY. THE NEXT DAY, TUESDAY, WHILE DRIVING HOME FROM WORK IT HAPPENED AGAIN ONLY I COULDNT GO FASTER THAN 30MPH IN A 55 MPH ZONE. CAR WAS TAKEN BACK TO SHOP AND DIAGNOSED AS A FAILURE IN THE THROTTLE BODY. DURING THIS TIME OF REDUCED POWER FANS IN THE TRUNK SPACE GOT EXTREMELY LOUD AND BEGAN SUCKING IN AIR, AS IF TRYING TO COOL THE BATTERIES. NEEDLESS TO SAY FORD HAS BEEN NO HELP AND I CAN NOT GET TO WORK AS I CANNOT SAFELY DRIVE MY VEHICLE DUE TO THE LIMP HOME MODE ACTIVATING AND RANDOM TIMES. THE PRIOR INVESTIGATION INFURIATES ME TO SEE THEY EXTENDED A WATTANTY INSTEAD OF DOING RECALL BECAUSE NOW OWNERS LIKE MYSELF ARE STUCK NOT EVEN BEING ABLE TO GET TO THE DEALERSHIP BECAUSE THE CAR IS NOT SAFE TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730299June 25, 2015
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE SURGES WILDLY AT IDLE SPEEDS IN TRAFFIC. VEHICLE STALLS OUT WHILE DRIVING REGULAR HIGHWAY SPEED, SURGES WILDLY WHILE DRIVING, RPM SPIKES DRASTICALLY WHILE DRIVING AND AT IDLE. STALLS AND SURGES BOTH WHILE ENTERING TRAFFIC FROM A STOPPED POSITION AND WHILE DRIVING AT REGULAR PACE. STRUGGLES TO CRANK AFTER FUELING THE VEHICLE. SPITS AND SPUTTER AND SHAKES WHILE AT IDLE....UPDATED10/20/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730205June 24, 2015
VISIBILITY/WIPER
I WAS STOPPED IN A HIGHWAY TURN LANE, WAITING FOR TRAFFIC TO PASS IN ORDER TO MAKE A LEFT TURN, WHEN HEARD A LOUD NOISE AND THE REAR WINDOW ON THE LIFT GATE SUDDENLY SHATTERED AND EXPLODED OUTWARD FROM THE BACK OF THE VEHICLE, WITH MOST OF THE GLASS ENDING UP ON THE ROADWAY. THIS OCCURRED IN THE EARLY AFTERNOON ON A WARM BUT NOT HOT DAY (TEMPS WHERE PROBABLY IN THE LOW 80S).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726561June 22, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726682June 22, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING ON AN INCLINE AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS PRESSED. THE SERVICE ENGINE LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726171June 19, 2015
ENGINE
POWER OF VEHICLE DRASTICALLY DECREASED WHILE DRIVING DOWN SECONDARY ROAD. HAD JUST ENOUGH POWER TO PULL OVER TO SIDE OF THE ROAD. PUSHED DOWN ACCELERATOR IN PARK AND NEUTRAL BUT NO POWER. TURNED OFF. RESTARTED AND RESUMED NORMAL DRIVING. SUSPECT ELECTRONIC THROTTLE BODY. THE FORD DEALERSHIP WILL NOT REPLACE WITHOUT A DIAGNOSTIC FEE BECAUSE THEY STATE IT IS NOT A RECALL, ALTHOUGH AN INTERNAL VEHICLE HEALTH REPORT STATES "THERE ARE RECALLS FOR YOUR 2009 MERCURY MARINER AT THIS TIME" NOTICE # 13N03 ELECTRONIC THROTTLE BODY EXTENDED COVERAGE I BELIEVE USING THE WORD RECALL CONSTITUTES MISREPRESENTATION WHEN IN FACT FORD MOTOR COMPANY STATES IT IS JUST A CUSTOMER SATISFACTION PROGRAM TO ALLEVIATE THEM FROM COSTS AND ANY WRONG DOING. IT IS A VERY DANGEROUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725412June 15, 2015
ENGINE
I WAS DRIVING DOWN THE STREET, AND SUDDENLY, THE "STOP SAFELY" LIGHT CAME. THE ENGINE SHUT OFF AND THE TEMPERATURE LIGHT CAME ON IN THE DASH. I WAS ABLE TO GET MY CAR STARTED AFTER ABOUT 30-45 SECONDS. I STARTED DRIVING AGAIN, BUT IT SHUT DOWN AGAIN A COUPLE MINUTES LATER. IT HAS BEEN OCCURRING INTERMITTENTLY SINCE THAT DAY, WITH TODAY BEING THE MOST RECENT. I CALLED FORD MOTORS TODAY AND WAS INFORMED THAT MY CAR IS ON THE RECALL LIST. THEY NEVER SENT A LETTER TO ME. THE REPRESENTATIVE REFERRED ME TO THE CLOSEST DEALERSHIP IN MY AREA, AND ADVISED ME THAT ANY REPAIRS WILL BE FREE OF CHARGE. I DON'T UNDERSTAND WHY FORD MOTORS WOULD PROGRAM THIS VEHICLE TO COMPLETELY SHUT DOWN DURING TRAVEL. GOD FORBID IF THIS HAPPENS WHILE DRIVING ON A HIGHWAY. THIS IS A VERY DANGEROUS SO CALLED "SAFETY FEATURE", WHICH NEEDS TO BE DISCONTINUED IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724048June 8, 2015
UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE USED LAST YEAR. MY VEHICLE STARTING HAVING LONG SHIFTS AND WOULD STALL ON ME WHEN AT LOW SPEED. I TOOK IT TO SHOP AND THERE WAS A RECALL ON THE TRANSMISSION FLUID COOLER THAT CAN DEVELOP A CRACK IN THE TUBE AND ULTIMATELY CAUSE YOUR TRANSMISSION TO GO BAD. I WAS TOLD TO CALL FORD FOR THE REPAIR OF THE TUBE. I WAS TOLD THAT THE RECALL WASN'T FOR MY CAR (VIN SPECIFIC) ALTHOUGH THE RECALL WAS FOR 2008 MERCURY MARINERS. I DON'T UNDERSTAND WHAT THEY WOULDN'T HONOR MY VEHICLE IF MINE IS A 2008 MARINER AND HAS THE PROBLEM THAT IS IN THE RECALL. I WAS ALSO TOLD THAT ALTHOUGH I JUST PURCHASED THE AUTO THAT IF IF IT I HAD ANY EXPIRED RECALLS ON IT THAT IT WOULDN'T BE FIXED. I ASKED TO SPEAK TO MANAGER OR SUPERVISOR AND SHE SAID IT WOULDN'T HELP. THIS IS A FORD POLICY AND IT WON'T BE CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722245May 29, 2015
STEERING
CANNOT GET ANY INFO ABOUT WHETHER MY WIFE'S VEHICLE HAS A RECALL. I PUT IN THE VIN IN YOUR WEBSITE AND IT TELLS ME THAT I MUST INPUT A VALID VIN. THIS FORM INDICATES THAT MY VIN IS VALID. WHAT GIVES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717782May 21, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716173May 13, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
RETURNING FROM FLORIDA TO GEORGIA AND PASSED A VEHICLE AT ABOUT 70MPH AND RELEASED THE ACCELERATOR BUT VEHICLE KEPT ACCELERATING. I PRESSED THE BRAKE PEDAL BUT VEHICLE KEPT ACCELERATING. I PRESSED THE ACCELERATOR AGAIN AND VEHICLE FINALLY STOPPED ACCELERATING. ADDITIONALLY, "STOP SAFELY NOW" MESSAGE INTERMITTENTLY OCCURS AT HIGHWAY SPEEDS AND AROUND TOWN IN TRAFFIC AND SLOWS THE VEHICLE TO PERHAPS 10-15MPH AND TELLS ME TO PULL OVER. THIS HAS HAPPENED RANDOMLY AT UNSPECIFIC TIMES AND IN HEAVY TRAFFIC WHICH COULD BE DANGEROUS. I HAVE CONCERNS THAT THIS ISSUE NEEDS TO BE A RECALL FROM FORD SINCE A LOT OF PEOPLE ARE HAVING THE ISSUE FROM FORUMS ONLINE AND IT COULD RESULT IN WRECKS AND MAYBE EVEN FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715782May 11, 2015
UNKNOWN OR OTHER
AFTER PLACING THE CAR IN DRIVE, WHEN PRESSING ON THE ACCELERATOR TO MOVE THE CAR THE PEDAL WOULD NOT ALLOW ME TO DEPRESS IT. THE PEDAL BEGAN TO WORK AFTER STOMPING DOWN WHICH CAUSES THE CAR TO JERK FORWARD SUDDENLY. AGAIN AFTER COMING TO A STOP AT THE LIGHT AND MAKING A RIGHT HAND TURN, AFTER RELEASING THE BRAKES AND STEPPING ON THE ACCELERATOR, THE PEDAL AGAIN WOULD NOT DEPRESS UNTIL STOMPED ON. THIS TYPICALLY HAPPENS WHEN THE VEHICLE HAS BEEN OUT IN THE COLD AND AFTER IT HAS BEEN TURNED OFF FOR AN EXTENDED TIME PERIOD (OVERNIGHT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714681May 5, 2015
STEERING
THE POWER STEERING WENT OUT IN MY MOTHER'S 2007 MARINER HYBRID WITH 72,000 MILES DUE TO FAILURE OF THE POWER STEERING CONTROL MODULE. AFTER SEARCHING ONLINE FORUMS, I FOUND THIS TO BE A RATHER COMMON ISSUE ON THE 05-07 MARINER AND ESCAPE HYBRIDS. THE REPAIR WILL COST JUST UNDER A THOUSAND DOLLARS ONCE YOU LOCATE THE PART. AFTER HAVING IT DIAGNOSED AT MY FORD DEALER, I CONTACTED FORD CUSTOMER CARE TO SEE IF THEY COULD RESOLVE THE ISSUE, AND THEY ACTED LIKE IT WAS SOMETHING THEY WERE UNAWARE OF EVEN THOUGH IT DOES NOT TAKE MUCH SEARCHING TO SEE IT'S A COMMON PROBLEM. ALSO IT'S A SAFETY ISSUE. THE SAME PART WAS RECALLED ON THE 08-11 ESCAPE AND MARINER HYBRIDS, AND THE RECALL SHOULD HAVE INCLUDED THE 05-07 AS WELL. FORUMS: HTTP://COMMUNITY.CARTALK.COM/DISCUSSION/2161203/2006-FORD-ESCAPE-HYBRID-POWER-STEERING-FAILURE HTTP://WWW.HYBRIDCARS.COM/FORUMS/SHOWTHREAD.PHP?100317-POWER-STEERING-FAILURE HTTP://WWW.CARCOMPLAINTS.COM/FORD/ESCAPE_HYBRID/2006/STEERING/STEERING.SHTML HTTP://WWW.GREENHYBRID.COM/FORUMS/F26/SERVICE-POWER-STEERING-MODULE-GONE-BAD-20550/INDEX2.HTML HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/6206/FORD/ESCAPE-HYBRID/FORD-ESCAPE-HYBRID-SUSPENSION-STEERING-PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712553April 23, 2015
STEERING
WE HAD THE STEERING RECALL PERFORMED. NOT SURE WHAT THEY DID BUT IT SEEMS WORSE. SINCE THE RECALL THE STEERING FEELS LOOSE WHEN TRAVELING AT HIGH SPEEDS AND THE VEHICLE CAN DART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711837April 20, 2015
ENGINE AND ENGINE COOLING
THE CAR STALLED ON ME TWICE TODAY. THE FIRST TIME IT HAPPENED, I WAS TRAVELING ON GIBSON AT 45 MPH AND MADE A LEFT TURN SUDDENLY CAR STALLED WHILE IN GEAR. I WAS ABLE TO COAST TO THE SHOULDER, HOWEVER I COULD NOT RESTART THE CAR. I CHECKED THE MANUAL AND CAME ACROSS THE FUEL SAFETY CUT OFF SWITCH LOCATED ON THE FRONT PASSENGER SIDE PANEL. I PUSHED THE RESET BUTTON AND WAS ABLE START THE CAR. SECOND TIME, I WAS APPROACHING A TRAFFIC LIGHT THE CAR STALLED ON ME AGAIN. I PUSHED THE RESET BUTTON AGAIN, AND STARTED THE CAR. AT THIS POINT I AM NOT SURE WHAT IS HAPPENING TO MY CAR, AND I DON'T WANT TO BE ON THE FREEWAY AT HIGH SPEEDS WHEN IT SUDDENLY HAPPENS AGAIN. IT APPEARS TO ME THAT THE FUEL FLOW IS BEING SUDDENLY CUT OFF TO THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706502April 19, 2015
SERVICE BRAKES
I WAS DRIVING DOWN THE FREEWAY IN A FULLY LOADED CAR AND TRAFFIC WAS BUILDING UP YESTERDAY. I SAW BRAKE LIGHTS AHEAD AND DECIDED TO SLOW PROACTIVELY. I PRESSED ON THE BRAKES AND THERE WAS NO SLOWING AND I HAD TO PUSH THE BRAKES AS HARD AS I COULD WITH THE PEDAL FULLY DEPRESSED TO THE FLOOR. THE CAR DID SLOW BUT I ALMOST REAR ENDED THE CAR IN FRONT. THE YELLOW ABS AND THE RED BRAKE WARNING LAMP LIT AND THE ALARM SOUNDED. I WAS SCARED TO DEATH IN HEAVY TRAFFIC AND PULLED OFF THE NEXT EXIT. I TURNED OFF THE CAR AND PUMPED THE BRAKES AND WAITED 5 MINUTES. I TURNED THE CAR ON AGAIN AND EVERYTHING WORKED BUT I WAS VERY NERVOUS ALL THE WAY HOME. I THEN GOOGLED THE ARTICLE BELOW AND AM VERY UPSET THE FORD DEALER OR FORD ITSELF NEVER ALERTED ME OF THIS KNOWN POTENTIAL MALFUNCTION....AND WHY HAS THERE BEEN NO FORMAL RECALL!?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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