Mercury Mariner Complaints

1,512 consumer complaints on file.

#11004894July 12, 2017
STEERING
NHTSA ACTION NUMBER: DP15001 COMPONENTS STEERING OPENED FROM: APRIL 1, 2015'PRESENT FORD IS REFUSING TO HONOR A RECALL FOR THE POWER STEERING SAYING THEY DID A COMPUTER UPDATE INSTEAD. STEERING COLUMN FAILED 9,829 MILES LATER. VERY DANGEROUS SITUATION WHEN IT FAILS WHILE DRIVING. FORD KNEW THIS PART WAS DEFECTIVE BUT STILL ALLOWED IT TO GO UNFIXED. THE RECALL RESULTED IN A COMPUTER UPDATE TO PROVIDE WARNING SIGNAL AND LIGHT TO TELL YOU THAT THE PART HAS FAILED. I DO NOT HAVE ANY WARNING LIGHTS OR ALARMS AND I SUSPECT THE COMPUTER UPDATE WAS NOT COMPLETED. GOOGLE SEARCHES RESULTED IN THOUSANDS OF VEHICLES WITH THIS PROBLEM EVEN AFTER THE UPDATE HAVE THE SAME FAILURE. I HOPE NO ONE DIES FROM FORDS IRRESPONSIBILITY AND POOR QUALITY VEHICLES. I REPORTED ALL THIS TO FORDS REP WHO BASICALLY DID NOT WANT TO HEAR IT. I ASKED TO SPEAK TO A SUPERVISOR AND WAS TOLD WHY BOTHER WE ARE NOT GOING TO HELP YOU. A SUPERVISOR DID CALL BACK A DAY LATER BUT HAD THE SAME ATTITUDE THAT THE CUSTOMER IS NEVER RIGHT AND DID NOT CARE IF WE EVER BOUGHT A FORD PRODUCT AGAIN. JUST DO A GENERAL FORD SEARCH AND ITS NOT JUST MY MARINER BUT MANY DIFFERENT MODELS WITH THE SAME PROBLEM. IT APPEARS THAT THE ONLY RECOURSE WE HAVE IS WITH THE NHTSA ORDERING A RECALL TO FIX THIS PROBLEM BEFORE SOMEONE IS KILLED OR INJURED. IT MUST BE QUITE A WINDFALL FOR FORD TO CHARGE ALL THEIR CUSTOMERS $1500.00 TO FIX A MILLION CARS OR MORE. DID THEY DO THIS ON PURPOSE TO MAKE MORE MONEY. IF ANYONE HAS MORE INFORMATION ON THIS PLEASE EMAIL ME AT [email protected]
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004642July 11, 2017
SERVICE BRAKES
ABS LIGHT AND REGEN BRAKES DISABLED LIGHT HAVE BEEN COMING ON WHILE DRIVING. WHILE THESE LIGHTS ARE ON, BRAKES ARE SQUISHY AND IS HARDER TO STOP CAR. THIS IS HAPPENING MORE FREQUENTLY AND AT VARYING SPEEDS. LIGHTS MAY COME ON WHEN THE CAR IS FIRST STARTED OR WHILE DRIVING AT VARYING SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004011July 10, 2017
STRUCTURE:BODY, SUSPENSION
PASSENGER SIDE REAR INNER FENDER WELL RUSTED COMPLETELY THROUGH ABOVE THE REAR SHOCK CAUSING THE SHOCK TO POTENTIALLY BREAK THROUGH AND DROP THE WHOLE SUSPENSION AND CAUSE AND ACCIDENT OR FLIP OVER IF IT BROKE THROUGH DURING A TURN. THE REST OF THE VEHICLE HARDLY HAS ANY RUST ON IT. THE MARINER SHARES THE SAME INNER SHEET METAL AS THE FORD ESCAPE AND THERE HAVE BEEN MANY COMPLAINTS OF THIS HAPPENING TO ESCAPES. MY VEHICLE WAS STUDIED AT A FORD INVESTIGATION ABOUT 4 YEARS AGO FOR THIS PROBLEM. I WAS TOLD THEY WERE WORKING ON A SOLUTION AND NOTHING EVER HAPPENED. THE EMPLOYEE TOLD ME THAT THE UNDERCOATING THEY USED OF THESE YEARS OF ESCAPE/MARINERS WAS FAULTY AND BROKE DOWN PREMATURELY CAUSING THE INNER FENDER EXPOSED TO THE ELEMENTS. THIS IS ALSO HAPPENING ON THE DRIVER'S SIDE WHERE THE UNDERCOATING IS START TO BREAK DOWN. THIS IS NOT A CASE OF MISUSE BY THE OWNER BUT AN ACTUAL DESIGN FLAW AND A BIG SAFETY ISSUE AS THIS COULD CAUSE A LOT OF HARM. LUCKILY I HEARD THE LOUD KNOCKING FROM THE REAR END AND STOPPED DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000600June 22, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE BEING OPERATED AT VARIOUS SPEEDS. THE CHECK ENGINE AND CHECK FUEL INTAKE WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SHEEHY FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000721June 22, 2017
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR STOPPED RUNNING WRENCH LIGHT CAME ON STARTED MOTOR PUT IT IN GEAR TRIED TO GO REGULAR PACE CAR DID NOT GO IT IS VERY SLOW NO GAS PEDDLE TURNED IT OFF LET SET FOR 2 HRS. STARTED BACK UP RUNS OK BUT CHECK ENG. LITE CAME ON CALLED DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000502June 21, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THREE UNKNOWN DEALERS WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995547June 16, 2017
POWER TRAIN
CHECK ENGINE WRENCH CAME ON VEHICLE BEGAN TO LOOSE POWER. GAYLORD FORD FOUND NO RECALL BECAUSE THE CAR WAS BUILD AUGUST 2009 IN THE SAME PLANT AS OTHER VEHICLES WITH THE PROBLEM WITH THE THROTTLE SENSOR FOR POWERTRAIN. THE VEHICLE LOST POWER AND WOULD ONLY GO 30 MPH. CAR IS A 2010 MILAN HYBRID 133,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995302June 15, 2017
SERVICE BRAKES
FAILURE OF THE REGENERATIVE BRAKING SYSTEM DUE TO A DEFECTIVE MASTER CYLINDER AND/OR HYDRAULIC CONTROL UNIT ("HCU"). VERY DANGEROUS. THERE IS NO RECALL ON THIS - WHY? MANY HAVE HAD THE SAME PROBLEM! SEE HTTP://BLOG.YAGELSKI.COM/2010/07/FORD-HYBRID-BRAKE-FAILURE-REVISITED.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995351June 15, 2017
ENGINE, VEHICLE SPEED CONTROL
THE THROTTLE IS HELD OPEN WHEN THE CRUISE CONTROL IS EMPLOYED BUT REMAINS OPEN WHEN THE CRUISE CONTROL IS TURNED OFF BOTH BY USING THE OFF BUTTON AND BRAKE APPLICATION. THIS HAPPENS AT 75-80 MPH ON INTERSTATE HIGHWAYS IN AZ AND UT. THE POWER BRAKE BOOSTER IS INEFFECTIVE WITH NO INTAKE VACUUM. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993973June 8, 2017
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING AND A LOSS OF POWER INDEPENDENTLY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM); HOWEVER, THE CONTACT WAS UNABLE TO GET THE REMEDY DUE TO NO CERTIFIED FORD DEALERS IN THE CITY. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993703June 7, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). WHILE ATTEMPTING TO ACCELERATE AT 1 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A SENSOR IN THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SPOKE TO THE DEALER (GORNO FORD 22025 ALLEN RD, WOODHAVEN, MI 48183) WHO STATED THAT THERE WAS NO OPEN RECALL ON THE VEHICLE, AND THE CONTACT WOULD HAVE TO PAY A DIAGNOSTIC FEE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992682June 1, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO MAGIC CITY FORD WHERE THE CONTACT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THERE WAS FUEL LEAKING FROM THE FUEL TANK ONTO THE WHEEL WELL. THE CONTACT PAID TO HAVE A FUEL CANISTER REPLACED ON THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992270May 30, 2017
STEERING
POWER STEERING GOES IN AND OUT. SO FAR I'VE BEEN LUCKY THIS HASN'T HAPPENED AT HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991804May 26, 2017
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO MANEUVER. NO WARNING LIGHTS ILLUMINATED. A LOCAL DEALER WAS CONTACTED AT PHONE NUMBER: 770-941-9000, THAT INFORMED THE CONTACT TO JIGGLE THE IGNITION THEN RESTART THE VEHICLE BUT FAILED TO START. THE VEHICLE WAS TAKEN TO A LOCAL DEALER AT METRO FORD, 9000 NW 7TH AVE, MIAMI, FL 33150, PHONE NUMBER: (305) 751-9711 BUT THE VEHICLE WAS NOT DIAGNOSED DUE TO DIAGNOSTIC FEES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE RECALL WAS REPAIRED BY THE PREVIOUS OWNER. THE FAILURE MILEAGE WAS 119,588.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991422May 24, 2017
STEERING
MY VEHICLE'S POWER STEERING FAILED DUE TO A DEFUNCT TORQUE SENSOR WHICH SHOULD HAVE BEEN REPLACED BY THE PREVIOUS RECALL. THE POWER STEERING BECAME DEFECTIVE WHILE I WAS DRIVING ON A HIGHWAY, AND COMPLETELY FAILED A SHORT TIME THEREAFTER WHILE STOPPED. AFTER I WAS NOTIFIED OF THE PREVIOUS RECALL IN 2014, I TOOK MY VEHICLE TO A FORD SERVICE SHOP; HOWEVER, FORD APPARENTLY DID NOT FIX THE UNDERLYING ISSUE IN MY VEHICLE (MALFUNCTIONED TORQUE SENSOR). THERE WAS NO WARNING OR NOTICE GIVEN THAT THIS ISSUE MAY ARISE IN THE FUTURE AFTER HAVING THE ALLEGED RECALL "FIXED". I ALSO WAS GIVEN NO NOTICE AT ANY TIME THAT THE POWER STEERING WAS GOING TO FAIL COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991225May 23, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE IN MOTION THE CAR WILL STALL CAUSING ME TO PULL OFF TO THE SIDE OF THE ROAD, TURN THE CAR OFF, THEN BACK ON IN ORDER FOR IT TO WORK AGAIN. THIS HAPPENS EVERY 10-15 MILES AND ITS REALLY UNSAFE! I BELIEVE IT IS A DEFECTIVE THROTTLE BODY AND NEEDS TO BE FIXED ASAP BEFORE I CAN CONTINUE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986328May 18, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER STATED THAT THEY HAD NEVER HEARD OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985507May 13, 2017
SERVICE BRAKES
THE BRAKES FAILED AND ABS AND BRAKE LIGHTS CAME ON. HAD A SOFT PEDAL ALMOST TO FLOOR BEFORE ANY BRAKING WAS PRESENT. AFTER TURNING OF ENGINE AND RESTARTING BRAKES RETURNED TO NORMAL. THE FIRST TIME THIS HAPPENED MY WIFE RAN INTO E REPAIR SHOP BUILDING CAUSING $3000.OO DOLLARS DAMAGE. OUR INSURANCE CHARGED HER WITH A AT FAULT ACCIDENT. WE CANNOT LOCATE THE ACCIDENT REPORT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984959May 11, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
ON THE FREEWAY AND CAR SUDDENLY HAS OVERDRIVE LIGHT BLINKING, AT THE SAME TIME I BEGAN LOSING POWER, I WAS ABLE TO GET OFF FREEWAY BUT NOT AFTER I OPEN HOOD AND NEARLY GOT RUN OVER. I WAS CHECKING TO SEE IF THERE WAS OVERHEATING OR SMOKE. BUT NOTHING. I HAVE ALREADY REPLACED PCM, TRANSMISSION, AND TORQUE CONVERTER. CONSEQUENTLY MY SHIFTER IS BROKEN AND YOU CAN SEE DOWN INTO TRANSMISSION. OBVIOUSLY NO I CAN'T DRIVE, I WILL HAVE TO HAVE VEHICLE TOWED. WHY HASN'T TRANSMISSION BEEN RECALLED ON THIS VEHICLE. I COULD NOT THINK ABOUT IF MY CHILD WOULD HAVE BEEN WITH ME AND STOOD IN FRONT OF CAR. HE NEVER WOULD HAVE BEEN ABLE TO MOVE THAT QUICKLY OR EVEN WORSE WITH FREEWAY DRIVING I EVEN COULD HAVE BEEN HIT FROM BEHIND.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10984259May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I HAVE BEEN ON THE PHONE WITH FORD. AN EXTREMELY MAD AND RUDE WOMAN DIDN'T OR COULDN'T ANSWER ANY QUESTIONS I HAD. SHE KEPT TELLING ME I GOT MY RECALL BE CAUSE THEY CHECKED MY COMPUTER SYSTEM BUT DIDN'T REPLACE THE RECALLED STEERING MODULE. THE WOMAN ALSO DIDN'T HANG UP SO I WAS UNABLE TO DO THE SURVEY AT THE END OF THE PHONE CALL. SOME PEOPLE ARE DISGUSTING THE WAY THEY TREAT OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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