Mercury Mariner Complaints

1,512 consumer complaints on file.

#11085101April 15, 2018
STEERING
WHILE DRIVING THE STEERING WHEEL STARTED SHAKING. WITHIN 48HRS I LOST POWER STEERING AND WAS UNABLE TO DRIVE SAFELY. I HAD TO HAVE THE CAR TOWED TO MY HOME BECAUSE IT WENT OUT WHILE PICKING UP MY KIDS FROM SCHOOL. A MECHANIC GAVE ME THE DIAGNOSIS OF ERROR B2278. THE SAME CODE IDENTIFIED FOR RECALL 14S05 IN REPLACING THE TORQUE SENSOR. FORD DID NOT RESOLVE THE ISSUE PROPERLY WHEN MY VEHICLE WAS SERVICED FOR THE RECALL. A SOFTWARE UPDATE WAS DONE INSTEAD OF REPLACING THE FAULTY SENSOR, WHICH FORD IDENTIFIED AS THE SOURCE OF FAILED STEERING ASSISTANCE. I WAS WITHOUT A CAR FOR 2 WEEKS BECAUSE IT WAS NOT SAFE TO DRIVE. FORD DID NOT HONOR THE RECALL TO REPLACE THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084577April 11, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JIM CLICK FORD LINCOLN EAST TUCSON (6244 E 22ND ST, TUCSON, AZ 85711) AND WAS ADVISED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE AND ON BACKORDER. THE DEALER DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE AND INFORMED THE CONTACT TO CALL BACK IN TWO OR THREE WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084067April 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
IN MARCH 2018, I NOTICED THE STEERING WHEEL WOULD SHAKE WHEN COMING TO A STOP SIGN OR STOP LIGHT AND MAKE A GRINDING SOUND. IT CONTINUED TO DO THIS EVERY TIME FOR A COUPLE WEEKS. THEN TOWARD MID MARCH, I WAS BACKING OUT OF A DRIVEWAY AND THE POWER STEERING TOTALLY WENT OUT.IT STATED ON PANEL "POWER STEERING DEFAULT ASSIST." IT TOOK EXTREME EFFORT TO STEER THE WHEEL TO THE SIDE AS THE STEERING WHEEL WAS EXTREMELY RIGID. BECAUSE IT IS A SAFETY HAZARD TO DRIVE, IT HAS ONLY BEEN DRIVEN TO MOVE CAR IN APARTMENT PARKING LOT. I GOT THIS VEHICLE IN JUNE 2017 FROM A CAR DEALER WITH NO WARRANTY. FORD SAYS THIS VIN # IS NOT INCLUDED IN RECALL FOR TORQUE PROBLEM WITH POWER STEERING FAILURE. AS THIS IS A MANUFACTURING DEFECT AND A SAFETY HAZARD, I WANT THIS VEHICLE VIN ADDED TO RECALL LIST. IF I DRIVE IT ON OPEN ROAD, IT WILL SURELY CAUSE INJURY TO MY FAMILY. I CAN'T EVEN MANEUVER THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083660April 6, 2018
ELECTRICAL SYSTEM:IGNITION, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONWAY FORD (2393 US-501, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN LOCK MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONTACT STATES THAT WHEN VEHICLE WAS LEFT OVER NIGHT IN A PARKING GARAGE THE STEERING WAS COMPLETELY OUT UPON STARTING VEHICLE. THE ONLY WAY STEERING WOULD WORK IS WITH THE HELP WITH ANOTHER PERSON TURNING THE WHEEL. CONTACT STATES IGNITION STOPPED WORKING AS WELL AND NEEDED TO BE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083313April 4, 2018
STEERING
I HAVE CHECKED IT ONLINE AND SAW THAT THERE WAS A RECALL ON MY CAR SERIES. BUT I NEVER GOT AND UPDATE, OR MAIL FROM FORD, MERCURY FOR THE RECALL. NOW MY CAR HAS THE ISSUE AND CANT EVEN MOVE IT. IT IS FORD RESPONSIBILITY TO MAKE THE CAR RIGHT. THIS IS NOT CAUSED BECAUSE OF DRIVER. I CALL FORD SERVICES AND THEY DONT EVEN WANT TO FIX IT FOR THE CAR WHICH HAS A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082691April 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
SENSOR IN STERING WHEEL IS BAD,ALSO JERKS WHEN IT SHIFTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083090April 3, 2018
STEERING
WHILE DRIVING ON I90, RECENTLY NOTICED NOISE IN STEERING COLUMN WHICH HAS GOTTEN PROGRESSIVELY WORSE AND STEERING WHEEL NOW SHAKES. TAKEN TO FORD DEALER WAS TOLD IT WAS ATORQUE ANGLE STEERING SENSOR. FIX ABOUT $500 UNLESS THE STEERING COLUMN IS BROKEN! FIX THEN 1530. HOW DOES A STEERING COLUMN BREAK? RECALL 14S05 FOR STEERING PROBLEM. SUPPOSEDLY IF THIS WAS FIXED FORD IS RELEASED FROM ANY RECALL DEALING WITH STEERING IF IT HAS BEEN REPLACED. APPARENTLY FORD OMITTED THIS INFO FROM THE PUBLIC JUST WONDERED IF I HAVE ANY RECOURSE TO RESOLVE THIS. FORD DEALER SAYS NO RECALL. FORD COMPANY SAYS THIS IS NOT UNDER RECALL AS I HAD PRIOR RECALL TAKEN CARE OF. THERE ARE NUMEROUS OTHER COMPLAINTS REGARDING THIS VEHICLE AND THE SAME EXACT PROBLEM WITH THE EXACT SAME OUTCOME. I HAVE HAD OTHER PROBLEMS WITH FORD PRODUCTS RESULTING IN HOSPITALIZATION AND HAVEN'T DONE ANYTHINGG I CAN NOT ALLOW THIS ONE TO GO UNNOTICED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083116April 3, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED SAFETY RECALL NOTICE 16S41 / NHTSA RECALL 16V-777. I INQUIRED ABOUT IT IN JANUARY 2018 AT MY LOCAL FORD DEALER. I WAS TOLD THE PARTS WERE BACK ORDERED. I CALLED TODAY TO SCHEDULED "THE WORKS" AND TO HAVE THIS ISSUE RESOLVED. THE REP STATED IF I DIDN'T HAVE AN OBVIOUS GASOLINE LEAK, I DIDN'T QUALIFY FOR THE REPAIR NOR NEED IT. THIS HAS NEVER HAPPENED BEFORE WHEN I RECEIVE A RECALL NOTICE, NORMALLY THEY REPLACE THE PART REGARDLESS OF ITS CURRENT STATE OF FUNCTIONALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082509April 2, 2018
STEERING
FORD HAS NOT FIXED THE ISSUE! VEHICLE WAS TAKEN IN DO YOU DO RECALL MY PREVIOUS OWNER AND ONLY SOFTWARE WAS UPDATED PERTAINING TO THE POWER STEERING RECALL. IT IS NOT A SOFTWARE UPDATE ISSUE. THE TORQUE SENSOR MUST BE REPLACED. FORD WILL NOT COVER NOR REIMBURSE THIS ISSUE. MANY OTHER CUSTOMERS ARE HAVING THIS EXACT SAME PROBLEM. THE POWER STEERING ASSIST GOES OUT WITHOUT WARNING AND MAKES THE VEHICLE VERY DANGEROUS TO DRIVE. I WAS DRIVING MY VEHICLE THIS MORNING AND OUT OF NOWHERE THE TURNING BECAME VERY DIFFICULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082502April 2, 2018
STRUCTURE:BODY
I WAS DRIVING ON THE TURNPIKE AND MY CAR SUDDENLY DINT TURN WHEN I TURNED THE STEERING. ME AND MY PASSENGERS SOMEHOW ESCAPED THE LIFE THREATENING SITUATION IN THE MIDDLE OF THE TRAFFIC. IT WAS MY CARS SUB FRAME THAT WAS RUSTED SO BAD THAT IT BROKE IN THE MIDDLE OF THE ROAD. THIS IS AFTER I SERVICE MY CAR EVERY NOW AND THEN. ITS A SERIOUS ISSUE WITH THIS CAR AND THERE SHOULD BE A RECALL FOR THIS PROBLEM. I HAD TO SPEND SO MUCH DUE TO THIS CARELESSNESS FROM THE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082174March 30, 2018
STEERING
THERE IS NO POWER STEERING. POWER STEERING ASSIST FAULT COMES UP ON THE DASH. THERE WAS A RECALL ON THIS IN 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081452March 27, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT AS WELL AS A FUEL ERROR MESSAGE WAS DISPLAYED ON THE INSTRUMENTAL PANEL. THE CONTACT STATED THAT THE ENGINE HAD TO BE TURNED ON AND OFF SEVERAL TIMES TO REMOVE THE FUEL ERROR MESSAGE HOWEVER, THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081460March 27, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, HE NOTICED RUST AND HOLES ON BOTH REAR PASSENGER AND DRIVER SIDE WHEEL WELL. THE DEALER LIBERTY FORD BRUNSWICK (3101 CENTER RD, BRUNSWICK, OH 44212 (888) 499-5134) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY WAS ONLY IN EFFECT FOR FIVE YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED THE MANUFACTURER REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 43,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081560March 27, 2018
STEERING
WHILE DRIVING, POWER STEERING FAILED DURING INTERSECTION TURN. NO ACCIDENT, JUST WRESTLED STEERING WHEEL THROUGH PROBLEM. MY MECHANIC SAID FAILURE WAS "STEERING SHAFT TORQUE SENSOR". UPON RESEARCH, I FOUND THIS SEEMS TO BE PART OF A RECALL THAT I WAS NOT AWARE OF (REF 14V284000 ISSUED 5/29/2014 -- ALSO REF FORD 14S05). CALLED FORD CUSTOMER SERVICE FOR VERIFICATION. COULD NOT GET VERIFICATION OF PAST QUALIFICATION FOR MY VIN, JUST THAT "NONE OPEN NOW". SAID FOR RECALL IN QUESTION, THAT FORD MANAGEMENT HAD SINCE CLOSED THAT RECALL AS COMPLETE. HOW CAN I VERIFY THAT MY VIN ORIGINALLY PART OF THAT RECALL? AND IF SO, IS THERE NO RELIEF AVAILABLE? EXPENSIVE REPAIR -- $500+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081353March 26, 2018
ELECTRICAL SYSTEM
MANUFACTURER'S FAULTY IGNITION LOCK MODULE WEARS OUT PREMATURELY AND VEHICLE OFTEN DOESN'T START. CAUSED CONSISTENT BUT INTERMITTENT PROBLEM FOR LAST 3 YEARS. RESEARCH SHOWS THIS IS A COMMON PROBLEM ON 2008-2012 MARINERS, FORD ESCAPES AND 2008-2011 FORD FOCUS, WHICH ALL USE THE SAME IGNITION LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080922March 22, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED AT INTERSECTIONS. THE CONTACT BELIEVED THAT THE FAILURE WAS RELEVANT TO NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE CHECK ENGINE INDICATOR ILLUMINATED BEFORE AND AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO HARRISON FORD, INC (820 N MAIN ST, WELLINGTON, OH 44090) WHERE IT WAS DIAGNOSED THAT THERE WAS A HIGH LEVEL OF OXYGEN FUEL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080334March 20, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER STEERING MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BOWKER FORD IN PONCA CITY, OK) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080267March 19, 2018
STEERING
STEERING WHEEL VIBRATES BACK AND FORTH ON ITS OWN, WITHOUT ANY DRIVER INPUT, WHILE VEHICLE IS STOPPED AND RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080280March 19, 2018
STEERING
I WAS DRIVING ON THE HIGHWAY YESTERDAY EVENING WHEN MY MARINER DISPLAYED THE MESSAGE 'POWER ASSIST SYSTEM FAULT'. I DID NOT NOTICE AN IMMEDIATE ISSUE WITH THE STEERING BUT CAREFULLY LIMPED IT HOME. THIS MORNING I CALLED MY MECHANIC ABOUT IT. HE HAD FORMERLY WORKED FOR FORD AND WAS FAMILIAR WITH THE ISSUE. WE SET UP AN APPOINTMENT. HOWEVER AS I BACKED THE VEHICLE OUT OF THE GARAGE, THE MESSAGE DISAPPEARED AND THE POWER STEERING FAILED COMPLETELY, MAKING THE VEHICLE UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080283March 19, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO REYNOLDS FORD OF NORMAN (825 N INTERSTATE DR, NORMAN, OK 73069) WHERE THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE WAS UPDATED. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK UNCONTROLLABLY WHILE APPROACHING A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS CURRENTLY AT JOE COOPER FORD OF EDMONTON (600 W MEMORIAL RD, OKLAHOMA CITY, OK 73114, (405) 475-9000) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS PERFORMED IN 2014, AND WOULD NOT BE PERFORMED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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