Mercury Mariner Complaints

1,512 consumer complaints on file.

#11155275November 30, 2018
ENGINE
VEHICLE RANDOMLY AND SUDDENLY LOSES POWER ON HIGHWAY. DASHBOARD LIGHTS UP, HAVE TO PULL OFF ROAD TURN OFF AND WAIT A SHORT TIME THEN RESUMES NORMALLY. POSSIBLY THROTTLE BODY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154531November 28, 2018
ELECTRICAL SYSTEM
REAR HATCH WILL NOT OPEN BECAUSE ELECTRIC ACTUATOR HAS FAILED AGAIN, THEREFORE THE SPARE TIRE CANNOT BE ACCESSED ON THE SIDE OF THE ROAD. IT'S BEEN REPLACED ONCE ALREADY. THIS IS A OBVIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153972November 26, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHILE TRAVELING APPROXIMATELY 35 MPH, DRIVING IN A STRAIGHT LINE ON A CITY STREET IN TRAFFIC, THE ABS ABRUPTLY APPLIED THE BRAKES - HARD! THE ABS LIGHT CAME ON AND A "CHECK BRAKE SYSTEM" WARNING MESSAGE WAS DISPLAYED. ALSO, THE ELECTRICAL SYSTEM SHUT DOWN AND THE ENGINE LOST POWER. AFTER ABOUT 5 SECONDS, POWER WAS RESTORED AND VEHICLE WAS ABLE TO PROCEED. THIS OCCURRED APPROXIMATELY 8 TIMES OVER A TWO MILE DISTANCE. DURING THE LAST 4 TIMES, THE ENGINE DIED, LOST POWER COMPLETELY, AND NEEDED TO BE TURNED OFF AND RESTARTED TO CONTINUE. THIS FAILURE WAS A DANGEROUS SAFETY HAZARD. VEHICLE WAS TOWED TO ALBUQUERQUE LINCOLN VOLVO. THE PROBLEM WAS DIAGNOSED AS A FAILED ABS MODULE, 9L8Z. THE DEALER REPLACED THE ABS MODULE WITH A FAULTLY MODULE. A SECOND ABS MODULE WAS INSTALLED AND THE VEHICLE WAS DEEMED REPAIRED. THE DEALER DID NOT RETURN THE DEFECTIVE PART FOR ANALYSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153994November 26, 2018
STEERING
I WAS DRIVING DOWN THE STREET AND WENT TO TURN A CORNER AND MY POWER STEERING WENT OUT COMPLETELY. I HAVE A MESSAGE THAT POPS UP EVERY TIME I START MY CAR THAT SAYS POWER STEERING ASSIST FAILURE. I HAVE FOUND A RECALL ON THIS ISSUE BUT THE DEALERSHIP SAYS MY VIN ISN'T INCLUDED IN THE RECALL. MY VEHICLE WAS PRODUCED 02/2010 WHICH FALLS IN THE TIME FRAME OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153152November 21, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE PULLING OUT OF A PARKING SPACE, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY THREE OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. *TT*JB CONSUMER STATED VEHICLE WAS NOT FIXED PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152336November 18, 2018
STEERING
THE POWER STEERING BECAME INTERMITTENT WHILE DRIVING IN THE SNOW AND THEN A FULL LOSS OF ALL POWER ASSIST TO THE STEERING. VERY DIFFICULT TO STEER DURING SLOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151916November 16, 2018
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING ABILITY BECAME VERY DIFFICULT. THE CONTACT DECREASED THE SPEED AND DROVE HOME. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152070November 16, 2018
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 2010 MERCURY MARINER VOGA EDITION JUST TODAY A POWER STEERING ASSIST FAIL CAME ON THE DASHBOARD LOOK ONLINE SAYS BY MY MANUFACTURING DATE IT'S COVERED BUT ENTERED VIN IT DOESN'T SO WHY ISN'T IT I NEED THIS FIX THIS IS A MAJOR PROBLEM !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151156November 13, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 65 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. WHILE THE VEHICLE WAS SWITCHING TO THE RIGHT LANE, THE STEERING WHEEL BECAME INOPERATIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. TIPTON FORD (3840 NORTH EXPRESSWAY, BROWNSVILLE, TEXAS 78526, (956) 350-5600) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER ALSO STATED THAT THE VEHICLE WAS REPAIRED IN 2016 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) DUE TO INTERMITTENT SHAKING OF THE STEERING WHEEL WHILE DRIVING VARIOUS SPEEDS. AT THAT TIME, THE VEHICLE WAS REPAIRED BY MAC HAIK'S SOUTHWAY FORD (7979 INTERSTATE 35 ACCESS ROAD, SAN ANTONIO, TEXAS 78224, (210) 922-2222) WHERE IT WAS DIAGNOSED THAT THE MOTOR MOUNT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150970November 12, 2018
STEERING
"FORD POWER STEERING RECALL 2008 MERCURY MARINER" WHILE DRIVING, "POWER STEERING ASSIST FAULT" DISPLAYED ON MY CONSOLE AND EXPERIENCED A SUDDEN LOSS IN POWER STEERING, MAKING IT VERY DIFFICULT TO TURN THE STEERING WHEEL. I FOUND A RECALL LISTING IN 2014 #14S05 FOR THIS SAME ISSUE FOR THE SAME YEAR AND MODEL AS MY VEHICLE. I HAVE BEEN TOLD BY BOTH FORD MOTOR CO. AND MY LOCAL.DEALERSHIO, THAT MY VEHICLE.DOES NOT QUALIFY FOR A RECALL. THERE WAS NO WARNING OF THIS FAILURE, NO ENGINE LIGHTS OR WARNINGS WE'RE ONPRIOR TO OPERATING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149857November 7, 2018
POWER TRAIN
NOV 1 2018 MY MERCURY MARINER PREMIER WAS DRIVING DOWN THE ROAD WHEN THE TRANSMISSION SUDDENLY QUIT PULLING NO WARNING LIGHTS NO OTHER WARNING SIGNS IT NEVER SLIPPED GEARS JUST QUIT, I NOTICED AFTER LETTING IT SIT A DAY I TRIED IT AGAIN AND IT WENT NOT EVEN A MILE AND QUIT MOVING THERE WAS A RECALL ON MY MODEL AND YR VEHICLE IN 2015 REGARDING TRANSMISSION ISSUES BUT I WAS NEVER TOLD OF THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144794November 1, 2018
STEERING
THE STEERING GEAR LOST ELECTRIC POWER AND WON'T START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144461October 31, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT A STRONG ODOR OF GAS WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO CHENOWETH FORD INC. (1564 E PIKE ST, CLARKSBURG, WV 26301 (800) 344-1108) WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE DID NOT OCCUR UNTIL AFTER THE RECALL REPAIR. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR THE FAILURE AND THE CONTACT WAS INFORMED THAT THE PURGE VALUE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,105.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143853October 29, 2018
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
POWER STEERING SUDDENLY STOPPED WORKING WHILE I WAS DRIVING. THE VEHICLE IS EXTREMELY DIFFICULT TO NAVIGATE BUT I WAS ABLE TO PULL OFF THE ROAD TO A SAFE AREA. AFTER SHUTTING THE CAR OFF FOR 15 MINUTES AND RESTARTING THE LACK OF POWER STEERING REMAINED, BUT THERE WAS NOW A MESSAGE SAYING "POWER STEERING ASSIST FAULT". THIS CAR HAS SEVERAL OTHER ELECTRICAL PROBLEMS WITH REGARD TO THE A/C & BLOWER, AND ALSO THE DRIVERS SIDE WINDOW AND DOME LIGHTS WORK SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143382October 27, 2018
SEAT BELTS
DRIVERS BELT DOESN'T UNLOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142894October 26, 2018
STEERING, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO TURN WHILE MAKING TURNS. IN ADDITION, THE BATTERY WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142949October 26, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE POWER STEERING CONTROL MODULE SOFTWARE WAS UPDATED RATHER THAN REPLACED. THE MANUFACTURER REFUSED TO ASSIST WITH THE REPAIR. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142526October 25, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142616October 25, 2018
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING SEIZED WHILE MAKING A LEFT TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, ANOTHER VEHICLE STRUCK THE REAR DRIVER'S SIDE OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED AND WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11142198October 23, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
CAR HAS BEEN ROCK SOLID RELIABLE UP UNTIL 3 WEEKS AGO. DRIVING NORMALLY ON CITY STREETS THE CAR ABRUPTLY SHUT DOWN THE HYBRID AND ICE PROPULSION UNITS. STEERING FROZE UP AND IT WAS LIKE PUTTING THE BRAKES ON IT STRANDED ME IN THE MIDDLE OF TRAFFIC CAUSING DELAYS FOR OTHER DRIVERS AND A DANGEROUS OBSTRUCTION. THE CAR HAS NO LIMP MODE TO ALLOW FOR SAFELY GETTING OUT OF TRAFFIC. IT HAD TO BE TOWED. FORD DEALER HAS HAD CAR FOR 3 WEEKS AND ARE STILL UNCERTAIN AS TO WHAT CAUSED THE UNSAFE SHUTDOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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