Mercedes-Benz Sprinter Complaints

760 consumer complaints on file.

#11489157October 13, 2022
SERVICE BRAKES, PARKING BRAKE, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT:ACTUATORS
The vehicle was put into parked and somehow disengage itself from parked and rolled into a house.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11488639October 10, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The adaptive cruise control system and forward collision system since the vehicle was new has frequently not worked or stops working. The cruise control system that is tied to the forward collision systems would stop working causing the vehicle to decelerate as no throttle input was present and cause the need to use the foot throttle. The vehicle is available for inspection. As this has happened while driving at freeway speeds with traffic around I consider this a hazard. This problem has been present since the vehicle was new and continues to the present time even after dealership fixes. The dealership is aware of this problem and initially tried to “ recalibrate the sensors “ with no success, and finally found that the wire connectors were not connected properly. Since this fix was performed the cruise control has continued to turn off primarily if minimal forward traffic is sensed, but proceeds to reset either later the same day or the following day. As the vehicle his under warranty and has not been involved in an accident the only people who have seen it are the dealership. The vehicle will give two warnings at the time of the system failing 1.”Active Distance Assist Inoperative “, and 2. “Active Brake Assist Functions Limited See Owners Manual”. For the dates and mileage listed below this issue has been present with the vehicle since new to current as an intermittent issue so the dates and mileage do not represent the actual events. Having looked at van blogs on this issue this is an common problem with owners of vans and other Mercedes vehicles with the radar adaptive cruise control referred to as “Distronic “
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486867September 28, 2022
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Awning operation and lights are controlled by switchs in vehicle and/or app. Intermittently switchs will not work. Awing sometimes stutters when deployed. So far we have been able to fully retract. We have not taken to dealer since the symptoms are very sporadic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486690September 27, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after inclement weather, the cruise control, Forward Collision Avoidance, and Automatic Emergency braking feature failed to operate as needed. The contact restarted the vehicle however, the vehicle would intermittently return to normal operation. The contact had taken the vehicle to various different dealers where the camera, unknown sensors, and other unknown parts were replaced; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485848September 22, 2022
ENGINE, STEERING
Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mount and loss of power steering. This seems very similar to previous recall which my vehicle was supposedly not impacted by. Losing power steering in a large vehicle like this is extremely dangerous. Loose components in engine bay has potential to cause more problems. Fan and pulley completely free to come off and fly around bay. This problem has been seen by 10+ Revel owners in the last few weeks. This topic is being openly discussed on public forums and social media. It is currently sitting at MB of Littleton in Littleton, CO and has yet to be inspected. There were no warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485583September 21, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485642September 21, 2022
TRAILER HITCHES
The contact owns a 2021 Tiffin Wayfarer built on a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted and the contact was informed that parts were not yet available. The RV was then towed to an independent mechanic but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485408September 20, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
When the object proximity sensors in the front or rear bumpers detect an object, the vehicle completely or severely limits the throttle. For instance, the rear bumper sensors detect the bike rack attached to my van and therefore limit the throttle response, regardless of transmission direction (forward or reverse). This seems to happen intermittently. When I mute the bumper sensor’s warning by tapping a button, then the throttle responds as expected. This is a known problem on the 2019+ VS30 Mercedes Sprinters, which affects all vans; it is not isolated to my specific van. This presents a safety issue, when the driver expects the vehicle to move but it does not. For instance, when rolling into traffic yet the throttle does not respond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485202September 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas pedal. Vehicle will randomly hesitate with zero or poor throttle response when driving creating an extreme safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483702September 9, 2022
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V360000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483136September 6, 2022
VEHICLE SPEED CONTROL
Brand new van with less than 1000 miles on it. Driving in the High Sierras 8600 - 9000 ft. Altitude seems to be related to this problem. I have not had the problem in San Francisco on steep hills. Problem: When leaving a stop, on any uphill slope RPMs will stay well under 2000 and the van barely moves or not at all. Occurs even with full throttle, manually in lowest gear and in low range (low range 4wd helped a little), warmed up, etc. The to get the rpm's up to back up to a flat spot. This was very scary when entering the highway. When that was impossible, such as in a dip in the road certainly would have have to call a tow truck. Driving as slow as desired on an uphill was possible because if the RPM's dropped below 2000 the van would slow to a stop even with the pedal to the floor. If I managed to anticipate a hill while driving slowly I'd have to depress the accelerator pedal fully it prior to incline. If successful, RPM's would stay above 2000 and the van would have all the power needed (and more would develop instantly) requiring extreme finesse to prevent spinning the wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480837August 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2020 Mercedes-Benz Sprinter 1500. The contact stated that while driving at 70 MPH with the cruise control activated, the vehicle experienced phantom braking. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480168August 19, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle was inspected and above noted campaign was applied. Mileage on the vehicle is currently 15000. Events took place between 12k and 14.5k. Degrade of fuel economy as well as other operations degradations took place after a service visit at 14.5k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478818August 11, 2022
POWER TRAIN
Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Vehicle was sent to dealer. Dealer advised that a vehicle parked with the transmission in park position and the parking brake not engaged, The vehicle may roll away. They attached pages from the owners manual stating if you park the vehicle with the transmission in park position and the parking brake is not engaged the vehicle may roll away. Engaging park position is not a fully adequate replacement for the parking brake. No warning lights were on inthe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477365August 3, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
Wheel speed sensor malfunction, partially addressed in NHTSA recall ID: 21V042 Why only rear speed sensors? As of Aug. 2, 2022, I am facing the replacement of both front speed sensors one of which was replaced a year ago. No ABS braking, No stability control, faulty parts creating on going safety problems not addressed in recall 21V042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476667July 30, 2022
SUSPENSION
My vehicle is listed as one of the 2100+ sprinter vans affected by the incorrect assembly of the torsion bar(Manufacturer Recall Number 2022030013; NHTSA Recall Number 22V131). This recall was issued on March 17, 2022. It has now been over 120 days since that recall was issued and the parts are not yet available. I believe the manufacturer has exceeded a reasonable amount of time for the recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475770July 25, 2022
SUSPENSION
The contact owns a 2021 Mercedes- Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V131000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472515July 6, 2022
SERVICE BRAKES
This vehicle suspends cruise control and breaking assist without notice. These systems become unavailable sometimes for days. While driving downhill, you suddenly lose speed control requiring excessive manual breaking. The problem is dangerous because you suddenly lose the ability to maintain cruise control. Breaking assist is lost and suddenly appearing people, bicycles or cars are at risk. A call to the manufacture, Mercedes-Benz yielded no help. They said they had never heard of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472299July 5, 2022
SUSPENSION
The contact purchased a 2022 Mercedes-Benz Sprinter 2500. The contact stated that two days before taking possession of the vehicle, he was notified by the dealer that the vehicle was included in NHTSA Campaign Number: 22V131000 (Suspension). The contact was informed that the part to do the recall repair was unavailable and he could not take possession of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472228July 3, 2022
FUEL/PROPULSION SYSTEM
On occasion the vehicle will loose almost all power. It occurs at random times. It could be deadly if merging into traffic or crossing an intersection where the other drivers don’t have to stop. I have no idea why it does this. It seems to happen more in the cold and maybe at altitude. It has happened at sea level and 70 degrees though too. By cold I mean 32 F and 5000’
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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