Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11204570April 29, 2019
ENGINE
OIL COOLER LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203756April 25, 2019
AIR BAGS
TAKATA RECALL: I RECEIVED A LETTER IN DECEMBER OF 2017 STATING THAT MY AIRBAG COULD KILL ME AND THAT REPLACEMENT PARTS SHOULD BE AVAILABLE BY MARCH 31, 2018 BUT TO THIS DAY THEY ARE STILL NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196639April 16, 2019
POWER TRAIN
THIS CAR'S TRANSMISSION WENT OUT AT 70,000 MILES (2015), WHICH IS WAY TOO EARLY. DRIVING WHEN THE TRANSMISSION BEGAN TO ACT UP WAS VERY DANGEROUS AND POTENTIALLY AS IT LOST POWER COULD HAVE CAUSED COLLISION. I REPLACED TRANSMISSION FOR $14,000 AND THEN THE TRANSMISSION WENT OUT FOR A SECOND TIME (2019). CAUSING THE SAME SAFETY CONCERNS AS IT LOST POWER. THIS TIME I WAS NOT STUPID ENOUGH TO FIX IT AND WILL NOT BE BUYING A MERCEDES EVER AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196111April 14, 2019
ELECTRONIC STABILITY CONTROL (ESC)
LEFT AND RIGHT TURN SIGNALS CEASE TO WORK RANDOMLY WHILE DRIVING THE VEHICLE. TURNING THE VEHICLE OFF AND ON MAKES THE SIGNALS WORK AGAIN, BUT THEY CEASE TO WORK AFTER AWHILE. THE DEALER TOLD ME A FALSE CODE CAUSES THIS TO HAPPEN. THE DEALER CLEARED THE CODE, BUT THE ISSUE PERSISTS. THIS IS VERY DANGEROUS SITUATION DURING DRIVING. THIS HAPPENED MULTIPLE TIMES IN THE PAST FEW MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195902April 12, 2019
STEERING
I WAS DRIVING MY MERCEDES IN ATLANTA, GEORGIA AND HAD ONLY MINUTES GOTTEN OFF OF AN EXTREMELY BUSY 400. WITHIN A FEW MINUTES OF EXITING MY POWER STEERING COMPLETELY WENT OUT. I WAS 80 MILES FROM HOME AND HAD A CAR FULL OF YOUNG WOMEN. I SHUTTER TO THINK WHAT COULD'VE HAPPENED BARELY 10 MINUTES SOONER. THE CAR WAS TOWED TO RBM OF ATLANTA WHERE I WAS GIVEN AN ALMOST $6000 ESTIMATE. THE CAR ONLY HAD 27,000 MILES ON IT. I BOUGHT IT WITH APPROXIMATELY 18,000 MILES ON IT . AS I BEGAN RESEARCHING AND PRICE SHOPPING I WAS INFORMED BY SEVERAL MECHANICS THAT THIS PARTICULAR POWER STEERING EQUIPMENT HAD BEEN FAULTY FOR YEARS. UNFORTUNATELY I DIDN'T BUY IT AS A PRECERTIFIED VEHICLE SO THERE WAS NO WARRANTY. I WAS REALLY ASTONISHED THAT A CAR WITH SUCH LOW MILEAGE WOULD HAVE SUCH MAJOR PROBLEMS. THE PART NUMBERS HAVE BEEN CHANGED SEVERAL TIMES AND EACH MECHANIC EXPRESSED CONCERN THAT THERE HAD NOT BEEN A RECALL. RBM AND MERCEDES ADJUSTED THE PRICE TO GET IT TO ALMOST 4,000 WHICH IS STILL UNACCEPTABLE FOR THE CONSUMER TO PAY WHEN CLEARLY THE EQUIPMENT WAS FAULTY. I ALSO TRIED TO ADDRESS THE FACT OF GETTING THE SAME EQUIPMENT PUT BACK IN THE CAR. I FEAR FOR MY SAFETY AS WELL AS OTHER UNKNOWING INDIVIDUALS. I HOPE A LIFE DOESN'T HAVE TO BE LOST FOR MERCEDES TO STEP UP AND TAKE RESPONSIBILITY FOR AN INFERIOR PART. THANKS FOR YOUR TIME AND CONSIDERATION WITH THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194871April 9, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE ACCELERATING FROM A STOP, THE ENGINE JERKED AND THE VEHICLE LOST ACCELERATION. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE ENGINE AND WAS ABLE TO REGAIN ACCELERATION. ON ONE OCCASION, WHILE EXITING TRAFFIC AT 40 MPH, THE VEHICLE LOST ACCELERATION. WHEN THE VEHICLE WAS SHUT OFF AND RESTARTED, THE CONTACT WAS ABLE TO REGAIN ACCELERATION AND DROVE TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TRANSMISSION WAS "SLEEPING". THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192385March 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191431March 25, 2019
ELECTRICAL SYSTEM, STEERING
STEERING COLUMN MODULE NEEDS TO BE REPAIRED. 400,000-500,000 RECALL ALREADY IN UK, 2017 RECALLED-IT AFFECTS 2013 MODELS ALSO JUST LIKE THE UK RECALL. CAR WILL NOT SHIFT INTO PARK OR REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190025March 19, 2019
AIR BAGS
TAKATA RECALL STILL NO REMEDY!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186255March 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF THE WOODLANDS (16917 I-45, CONROE, TX 77385, (936) 206-7500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185111March 8, 2019
FUEL/PROPULSION SYSTEM
TOOK OUR 2012 MERCEDES-BENZ ML350 BLUETEC TO THE DEALERSHIP NUMEROUS TIMES DUE TO AN OVERPOWERING FUEL SMELL AND BURNED PLASTIC IN THE CABIN OF THE VEHICLE. WE HAD TO STOP SEVERAL TIMES BECAUSE WE FELT SICK AS IF WE WERE GOING TO PASS OUT AND/OR THROW UP. BUT, THEN IT STARTED TO AFFECT OUR CHILDREN AND WE DEMANDED THAT THE DEALERSHIP FIND THE ROOT CAUSE. THEY FINALLY DETERMINED THAT IT WAS A FUEL LEAK AROUND THE FUEL INJECTORS THAT COMPLETELY CHARRED COMPONENTS IN THE FUEL INJECTION CAVITY. IT COULD HAVE CREATED A FIRE OR LOSS OF CONTROL OF THE VEHICLE. I NOTICED THAT THIS HAS BEEN REPORTED TO THE NHTSA WHICH IS WHY I AM ALSO REPORTING THIS NOW ALSO. MY VEHICLE IS ONLY SERVICED BY THE MERCEDES-BENZ DEALERSHIP. THE DEALERSHIP IS CHARGING ME $1900 FOR THE REPAIR OF THE CHARRED COMPONENTS. NHTSA ID NUMBER: 11090864 REPORTED EXACTLY THE SAME ISSUE. I THOUGHT I WAS GOING CRAZY UNTIL THEY FOUND THE ROOT CAUSE OF THE SMELL. NOW THAT THERE ARE AT TWO REPORTED CASES OF THIS BOTH IN 2012 MERCEDES-BENZ ML350 VEHICLES IT SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11184466March 5, 2019
SEAT BELTS, SUSPENSION, UNKNOWN OR OTHER
I READ THAT THERE HAVE BEEN 3-4 RECALLS ON MY MERCEDES WHICH WE BOUGHT BRAND NEW AND I HAVE NEVER RECEIVED NOTIFICATIONS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11184031March 4, 2019
POWER TRAIN, ELECTRICAL SYSTEM
WHEN CAR COMES TO A STOP, AND THE DRIVER PUSHES THE BUTTON TO PUT THE CAR IN "PARK", THE CAR DOES NOT GO INTO PARK, BUT STAYS IN "DRIVE" OR "REVERSE". DRIVER LEAVES CAR, AND BECAUSE DRIVER IS UNAWARE THAT THE VEHICLE REMAINS IN "DRIVE", AND DID NOT SWITCH TO "PARK", THE CAR CAN BEGIN TO IDLE FORWARD WHILE DRIVER LEAVES OR HAS LEFT THE VEHICLE, OR IDLES IN REVERSE, AS DRIVER LEAVES OR HAS LEFT THE VEHICLE, AS THE "PARK" POSITION IS NOT ACTIVATED. THIS CAN BE QUITE DANGEROUS TO THE DRIVER, OR TO PASSENGERS OR PEDESTRIANS. AT TIMES, THE CAR DOES GO INTO "PARK", BUT AT OTHER TIMES, IT DOES NOT, IT STAYS IN "DRIVE" OR "REVERSE", MISINFORMING THE DRIVER. THIS IS AN UNSAFE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182704February 27, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WARWICK AT 401-354-2747 (LOCATED AT 1557 BALD HILL RD, WARWICK, RI 02886) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *BF VIN IS INVALID *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182291February 25, 2019
SUSPENSION
VEHICLE HAS A VERY UNSTABLE RIDE THAT CONTINUES TO WORSEN. THE PROBLEM AROSE ABOUT 4 YEARS AGO AND CONTINUES TO WORSEN -- MORE SO OVER THE LAST YEAR. I'VE OWNED THE VEHICLE FOR ALMOST 10 YEARS AND TAKE METICULOUS CARE OF IT. I'VE KEPT UP WITH ALL MAINTENANCE AND ALWAYS PURCHASE THE BEST QUALITY REPLACEMENT TIRES. NOW THE VEHICLE IS SO UNSTABLE WITH ANY MINIMAL ROAD BUMPS OR EVEN SLIGHTLY UNEVEN SURFACES AT SPEEDS GREATER THAN 35 MPH. SUV LOSES IT'S "GRIP" WITH THE ROAD, ESPECIALLY CONCERNING IF MAKING A TURN AT THE SAME TIME. THERE HAVE BEEN TIMES WHEN MAKING A SLIGHT CURVE AT HIGHWAY SPEEDS, THAT WE HIT A TINY UNEVEN ROAD PATCH, WHERE THE VEHICLE SLIDES TO THE OPPOSITE DIRECTION WHERE WE'RE TRYING TO TURN. HAVE TAKE VEHICLE A COUPLE OF TIMES TO THE DEALER. EACH TIME THEY COME UP EMPTY -- THE LAST TIME THEY REPLACED THE BUSHINGS AT A HEFT COST, YET THE PROBLEM PERSISTS. THIS IS A DANGEROUS PROBLEM AND WILL ONLY BE A MATTER OF TIME BEFORE AN ACCIDENT OCCURS. DEALER IS NOT OFFERING MUCH HELP. TODAY'S SERVICE REP INDICATED HE FELT THE STEERING DID NOT "FEEL RIGHT."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182297February 25, 2019
EXTERIOR LIGHTING
BRAKE LIGHTS & REAR TAIL GATE MALFUNCTION AFTER RUNNING CAR THROUGH CAR WASH. THE PROBLEMS SELF-CORRECT AFTER A COUPLE OF DAYS. SUSPECT THAT WATER IS SOMEHOW GETTING IN VIA FAULTY SEALS. THERE ARE MULTIPLE COMPLAINTS ABOUT SIMILAR ISSUES AND MBENZ HAS EVEN ISSUED RECALLS FOR OTHER MODELS. IN ONE RECALL, THE PROBLEM IS NOTED TO POTENTIALLY CAUSE A FIRE. ALTHOUGH DEALER IS AWARE OF THIS PROBLEM, THE BOERNE, TX SERVICE REP HAS NO INTEREST IN INVESTIGATING THE MATTER FURTHER UNLESS, KNOWING OTHERS HAVE SIMILAR ISSUES, UNLESS I PAY FOR THE SERVICE. HOPE WE DON'T EARN A TICKET OR CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182004February 22, 2019
ELECTRICAL SYSTEM
ON RANDOM OCCASIONS, WHILE IN MOTION AT ANY SPEED, THE MESSAGE "BLIND SPOT ASSIST IS INOPERATIVE" AND INDICATOR LIGHTS STOP WORKING. THE ONLY WAY TO CLEAR IT IS TO STOP THE VEHICLE, TURN OFF THE IGNITION AND START THE VEHICLE BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175868February 9, 2019
AIR BAGS
TAKATA RECALL VEHICLE IS CURRENTLY LOCATED IN GERMANY. NO ONE WILL REPLACE THE AIRBAG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175767February 8, 2019
AIR BAGS
I HAVE CONTACTED THE MERCEDES BENZ DEALERSHIP SEVERAL TIMES SINCE THE PURCHASE OF THE VEHICLE AND I GET THE SAME ANSWER, WE DON'T KNOW ABOUT PARTS AND DO NOT KNOW ANYTHING ELSE OTHER THAN THERE IS A RECALL FOR THE AIRBAGS ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175793February 8, 2019
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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