Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#10510348May 2, 2013
ENGINE
THE VEHICLE STALLED AFTER THE FIRST WEEK OF PICKING UP A BRAND NEW VEHICLE AT A TRAFFIC LIGHT. DEALER REPLACED HIGH PRESSURE FUEL PUMP, BUT THE VEHICLE CONTINUED TO STALL ON MANY DIFFERENT SUBSEQUENT OCCASIONS RANDOMLY. THERE WERE A FEW TIMES THAT THE CAR DIED REPEATEDLY ON CONSECUTIVE DAYS. DEALER WAS UNABLE TO DIAGNOSE THE EXACT PROBLEM SINCE IT OCCURS RANDOMLY, AND MERCEDES WAS UNABLE TO PROVIDE ANY RESOLUTION TO REMEDY STALLING ISSUE. DEALER MENTIONED THAT MERCEDES HEADQUARTER AWARE OF THE SYMPTOMS BUT HAS NO FIX IN THE MEAN TIME. ALTHOUGH THE ENGINE HAS STALLED MOSTLY DURING A COMPLETE STOP, IT COULD POSSIBLY STALL WHILE THE VEHICLE IS IN MOTION, WHICH COULD POSE A GREATER RISK TO DRIVERS ESPECIALLY FEMALE DRIVER WITH A BABY INSIDE WHO DOES NOT KNOW HOW TO REACT APPROPRIATELY IN SUCH ENDANGERED SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503390March 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ ML550. THE CONTACT STATED THAT WHILE DRIVING 53 MPH, THERE WAS A NOISE UNDER THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THEY HEARD THE NOISE BUT COULD NOT DIAGNOSE THE CAUSE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502971March 14, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION
2013 MERCEDES BENZ ML 350. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *SMD THE CONSUMER STATED HE PUSHED THE BUTTON FOR THE TRANSMISSION, BUT IT WOULD NOT GO INTO PARK, AND REMAINED IN DRIVE. THE CONSUMER WAS INFORMED THE ENTIRE STOCK PART ON THE VEHICLE HAD FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502622March 13, 2013
ENGINE AND ENGINE COOLING
I HAD THIS CAR FOR OVER AN YEAR AND STARTED TO HAVE RANDOM STALLING PROBLEM WHEN STOPS AT TRAFFIC LIGHT. IT HAS HAPPENED 3 TIMES IN THE PAST YEAR AND CALLED THE MB DEALER. THEY SAID THEY COULDN'T FIND THE PROBLEM DUE TO NO ERROR CODE WAS GENERATED. SO THEY DON'T FIX IT. I GOOGLE ON THE WEBSITE AND SAW A LOT OF POSTING REGARDS OF THIS ISSUE ON THE MBWORLD.ORG I STRONGLY FEEL THIS IS A SERIOUS SAFETY ISSUE. SUDDEN STALLING CAN CAUSE A CAR ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501076March 2, 2013
ENGINE, FUEL/PROPULSION SYSTEM
MY WIFE WAS DRIVING MY ML350 ON THE FREEWAY WITH MY 7 YEAR OLD SON IN THE BACK. SHE SAID THE VEHICLE STARTED TO SHAKE IN AN UNUSUAL WAY SO SHE DECIDED TO GET OFF AT THE NEAREST EXIT AND WHEN SHE APPLIED THE BRAKES ON THE OFF RAMP THE CAR'S ENGINE STOPPED. ENGINE LIGHT CAME ON, DASH READ INOPERABLE YET ALL THE ELECTRICAL WAS STILL ON. SHE TRIED TO TURN THE KEY AND RESTART IT BUT THE CAR WOULD NOT START. BEFORE THIS INCIDENT WE HAD NOT EXPERIENCED ANY PROBLEMS. THIS IS A 2012 MODEL WITH JUST OVER 21,000 MILES AND WAS JUST SERVICED TWO WEEKS PRIOR TO THE INCIDENT . IT HAPPENED ALL OF A SUDDEN. THE CAR WAS HIT BY ANOTHER VEHICLE- REAR ENDED WITH BOTH MY WIFE AND SON STILL IN IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10500510February 26, 2013
UNKNOWN OR OTHER
DRIVER DROVE 2012 MERCEDES BENZ ML350 TO CONDOMINIUM AND PARKED VEHICLE IN PARKING SPACE, PLACED VEHICLE IN "PARK" AND TURNED OFF THE VEHICLE USING THE "KEYLESS GO" BUTTON. DRIVER OPENED THE DOOR, EXITED THE VEHICLE AND LOCKED IT. THE AREA WHERE THE VEHICLE WAS PARKED WAS FLAT WITH ONLY ENOUGH GRADE TO CAUSE WATER TO RUN OFF OF THE PAVERS. A SHORT TIME LATER, I LOOKED OUT THE WINDOW AND SAW THAT THE 2012 MERCEDES BENZ ML350 HAD ROLLED AWAY BACKWARDS APPROXIMATELY 30 FEET INTO BUSHES AND SHRUBS ON THE OTHER SIDE OF THE CIRCULAR DRIVE OF THE CONDOMINIUM COMPLEX. FORTUNATELY, NO ONE WAS INJURED AND THE ONLY DAMAGE WAS A SCRATCHED BUMPER. UPON SEEING THE RESULTS OF THE ROLLAWAY, I GRABBED MY CAR KEY, CALLED TO THE DRIVER TO LOOK OUT THE WINDOW AND WENT TO THE VEHICLE. I UNLOCKED THE VEHICLE AND OPENED THE DOOR OF THE ML350. I LOOKED AT THE DASHBOARD AND IT SHOWED THAT THE VEHICLE'S TRANSMISSION WAS IN THE "PARK" POSITION. I NOTE THAT THE MERCEDES BENZ M-CLASS "OPERATOR'S MANUAL STATES THAT THE TRANSMISSION SHIFTS AUTOMATICALLY IN THE "PARK" POSITION IF YOU OPEN THE DRIVER'S SIDE DOOR. WHETHER THIS WOULD CAUSE A ROLLED AWAY VEHICLE TO "AUTOMATICALLY" SHIFT INTO "PARK" IS A QUESTION FOR MERCEDES BENZ TO ANSWER. THE LOCAL MB DEALER HAS EXAMINED THE VEHICLE, MBUSA SENT AN ENGINEER TO INSPECT THE VEHICLE AND SEPARATELY AND TOGETHER THEY HAVE NOT BEEN ABLE TO "FIND ANYTHING WRONG WITH THE VEHICLE" AND THEY PERFORMED NO REPAIRS. FMVSS 114 AT 49 CFR 571.114 REQUIRES THAT VEHICLES OF THIS TYPE MOVE NO MORE THAN 150 MM WHEN PLACE IN "PARK" ON A 10 PERCENT GRADE WITHOUT BENEFIT OF THE VEHICLE'S "PARKING BRAKE" (AKA "EMERGENCY BRAKE"). OUR ML 350 IS EITHER NOT IN COMPLIANCE WITH FMVSS 114 DUE TO IT'S INABILITY TO MAINTAIN ITS POSITION WHILE IN "PARK" OR IT'S INABILITY TO REMAIN IN "PARK" ON A GRADE CONSIDERABLY LESS THAN THE REQUIRED 10 PERCENT GRADE. IS THIS A DESIGN DEFECT?? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10500173February 26, 2013
ELECTRICAL SYSTEM
WAS DRIVING TO WORK ON THE HIGHWAY IN THE RAIN AND THE TRUCK JERKED OVER TO THE RIGHT WITHOUT ME DOING IT. ITS HAPPENED THREE MORE TIMES SINCE THEN. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM SO THEREFORE THERE IS NO PROBLEM. MY IGNITION SWITCH NEEDED TO BE REPLACED AT 20,000 MILES. MY KEYS WOULD NOT START THE TRUCK FOR AN ENTIRE WEEK STRAIGHT ON THE 1ST OR 2ND ATTEMPT. FINALLY ON THE 3RD TRY THE TRUCK WOULD START. ITS A YEAR AND A HALF OLD. WHEN THEY CONNECTED IT TO THEY'RE COMPUTER IT DID NOT READ ANY ERROR CODES. IT HAD TO NOT START THERE FOR IT TO CODE. NOW MY TRUCK IS BACK IN THE SHOP BECAUSE THE GEAR SHIFT GETS STUCK IN P. I ASKED TO GET OUT OF THE LEASE AND INTO ANOTHER ONE OF THEIR VEHICLES BECAUSE THE CAR IS UNSAFE TO DRIVE AND THE ANSWER WAS NO. BECAUSE THE COMPUTER SAYS THERE IS NOTHING WRONG WITH IT. I GUESS ITS NORMAL WHEN YOUR ON THE HIGHWAY FOR YOUR TRUCK TO CHANGE LANES WITHOUT YOUR CONSENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496117February 1, 2013
AIR BAGS
WE PURCHASED A NEW MERCEDES ML 350 IN OCTOBER OF 2011, IN THE PAST YEAR IT HAS HAD THREE AIRBAG FAILURES. EACH TIME THE DIAGNOSTICS SYSTEM ALERTS AN AIRBAG FAILURE WE HAVE IT REPLACED BY THE DEALERSHIP, BUT I HAVE LOST ALL CONFIDENCE IN THE VEHICLES SAFETY EQUIPMENT. WILL THESE AIRBAGS ACTUALLY OPERATE IN THE EVENT OF A COLLISION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492373January 13, 2013
SERVICE BRAKES
THE BRAKES ON MY BRAND NEW 2013 MERCEDES BENZ ML 63 AMG SCREETCHES/SQUEALS WHEN SOFT BRAKING TO A STOP. I HAVE BEEN TOLD BY THE MB DEALER IS WESTMINSTER, CO THAT THIS IS NORMAL AND I NEED TO BRAKE HARD IN ORDER TO STOP THE NOISE. THIS AWFUL NOISE DID NOT HAPPEN WHEN I FIRST STARTED DRIVING IT A FEW WEEKS AGO. IT STARTED ONLY RECENTLY AND IT IS GETTING LOUDER AND LOUDER WHEN COMING TO A STOP. THIS COULD BE A POTENTIAL DEFECT WAITING FOR A DISASTER. THIS SHOULDN'T BE HAPPENING TO A CAR THAT IS BRAND NEW AND COSTS OVER $100,000. *TR..UPDATED 01/30/13 *BF THE CONSUMER STATED THIS IS NOT AN ISSUE. THE BRAKE NOISE IS APPARENTLY NORMAL FOR AMG BRAKES. THIS IS NOT A POTENTIAL DEFECT MATTER. UPDATED 2/4/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485224November 19, 2012
ENGINE
THIS HAPPENED AS A NEW CAR, ONLY NOW, AFTER IT HAPPENED ABOUT 5 OR 6 TIMES, WE CAME TO KNOW THIS WEIRED AND DANGEROUS PROBLEM-IT LOSES THE POWER AT A STOP; AT RED LIGHT, AND EVEN WHEN WE TRIED TO START TO MOVE. WHEN IT HAPPENED, AT FIRST SEVERAL TIMES, WE WERE THINKING MAYBE I DID SOMETHING, AFTER 5 TO 6 TIMES HAPPENED TO ME AND TO MY WIFE, WE JUST CAME TO UNDERSTAND IT IS SUCH DANGEROUS PROBLEM. NOW, IT HAPPENED AGAIN ON FRIDAY AND WE WENT TO THE MERCEDES DEALER, WE CAME TO KNOW MORE, MANY HAPPEN LIKE THIS, WE ARE NOT THE FIRST; MERCEDES NO SOLUTION, EVEN THEY TRIED TO FIND. SO FAR, STILL NO SOLUTION AT ALL. THE SERVICE GUY DECLARED THAT IT ONLY STOPES AT A STOP!! THEY CANNOT DO ANYTHING AS MERCEDES STILL NO SOLUTION!! WILL ANYONE DRIVE SUCH A WEIRD CAR IT STOPES YOU AT STOP?? WHAT HAPPEN IF IT STOPS YOU ON THE MIDDLE OF THE HIGH WAY?? WHAT WILL HAPPEN IF SOMEBODY HIT YOU FROM THE BACK?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479969October 12, 2012
ENGINE
VEHICLE LOSES POWER AFTER A FEW HOURS OF DRIVING. THIS PROBLEM DOES NOT SHOW ANY ERROR MESSAGE ON THE DASHBOARD, AND THE DEALER CANNOT FIX THIS PROBLEM AFTER MULTIPLE ATTEMPTS. LAST TRIP TO THE DEALER WHICH WAS 2 WEEKS AGO, THEY INSISTED THAT NOTHING WAS WRONG. HERE ARE EXAMPLES OF HOW SERIOUS THE PROBLEM IS, I WAS STRANDED AND HAD TO SHUT THE CAR DOWN FOR 30 - 45 MINUTES TO LET THE CAR RESET BEFORE CONTINUE DRIVING. I WAS STRANDED ON GRAPEVINE WHILE DRIVING BACK FROM SAN FRANCISCO TO LOS ANGELES. THE CAR COULD BARELY PULL ITSELF UP THE HILL, AND FREEWAY 5 WAS UNDER CONSTRUCTION WITHOUT MUCH SERVICE LANE THAT I CAN PULL OUT. I GOT LUCKY AND GOT TO PULL OUT BEFORE BIG RIG SLAM INTO MY BACK. THIS CAR WILL SPORADICALLY LOSES POWER ON SURFACE STREET WHICH ALMOST LANDED ME INTO A HEAD ON COLLISION WHILE TRYING TO MAKE LEFT TURN ACROSS ONCOMING TRAFFIC BECAUSE IT WILL NOT MOVE FORWARD. CURRENTLY, MY CAR HAS ABOUT 8000 MILES. I HAVE BEEN CONTACTING MBUSA, BUT THERE IS NO SENSE OF URGENCY ON THEIR END. I FILMED AND TOOK PHOTOS WHILE THE PROBLEM IS IN SESSION BECAUSE CAR COMPUTER WILL NOT LOG ANY. HTTP://WWW.YOUTUBE.COM/WATCH?FEATURE=PLAYER_EMBEDDED&V=OPQQFZT8ZOW HTTP://WWW.YOUTUBE.COM/WATCH?FEATURE=PLAYER_EMBEDDED&V=UZEDC-TNCSU HTTP://WWW.YOUTUBE.COM/WATCH?FEATURE=PLAYER_EMBEDDED&V=M_ZWNZWZ_LY I HAVE A BIT MORE VIDEOS AND PHOTOS, BUT THEY ARE JUST THE REPETITIVE OF WHAT I POSTED ABOVE. I POSTED PICTURES ON THE MBWORLD FORUM. HTTP://MBWORLD.ORG/FORUMS/NEW-M-CLASS-W166/466026-SO-MANY-PROBLEMS-MY-2012-ML350-BLUETEC.HTML [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470651August 14, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 MERCEDES BENZ ML 350. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS. WHILE DRIVING, THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHO STATED THAT THEY NEEDED TO REPLACE THE PISTONS IN THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469882August 9, 2012
TIRES
2011 MERCEDES BENZ ML 350. CONSUMER WRITES IN REGARDS TO RUN FLAT TIRES ISSUES *TGW THE CONSUMER STATED HE EXPERIENCED THREE FLAT TIRES WITHIN THE FIRST 13,000 MILES. TWO REQUIRED EXPENSIVE REPLACEMENT, ONE WITH A 24 HOUR TRIP DELAY. THE CONSUMER STATED THE LITERATURE FROM MERCEDES BENZ STATED THE RUN FLAT TIRES COULD ONLY BE DRIVEN 50 MILES LOADED AND ONLY 18 MILES UNLOADED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458253May 13, 2012
POWER TRAIN, STRUCTURE:BODY
THE CAR WAS ON AN INCLINE IN MY DRIVEWAY. IT HAS THE TRANSMISSION SHIFT LEVER ON THE COLUMN, AND I HAD BEEN BACKING DOWN THE DRIVEWAY. I STOPPED PLACED THE CAR IN PARK AND GOT OUT WITH THE ENGINE RUNNING TO MOVE SOMETHING. THE CAR SAT IN PLACE FOR APPROXIMATELY 10 SECONDS AND THEN SPONTANEOUSLY TOOK OFF AT APPROXIMATELY 5MILES/HOUR. FORTUNATELY MY DAUGHTER WAS STANDING ON THE DRIVER SIDE OF THE CAR IN FRONT AND SAW THE CAR ROLLING FORWARD, JUMPED IN AND HIT THE BRAKES JUST AS THE CAR STRUCK ONE OF OTHER CARS ON THE DRIVEWAY. THE SHIFT LEVER WAS READING THE DRIVE POSITION, EVEN HAD I NOT PLACED THE CAR IN PARK, IT WOULD NOT HAVE BEEN IN DRIVE BUT REVERSE AS I HAD BEEN PROCEEDING DOWN THE DRIVEWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10457218May 2, 2012
VEHICLE SPEED CONTROL
I ACCELERATED TO ENTER INTERSTATE #81 AND THE THROTTLE PEDAL RETRACTED FROM FOOT AND PRESSED TO FLOOR. FELT AS IF CRUISE CONTROL HAD ENGAGED BUT IT HAD NOT BEEN. I TAPPED BREAK PEDAL REPEATEDLY AND VEHICLE WOULD NOT STOP. IF IT WAS IN CRUISE CONTROL THIS SHOULD HAVE DISENGAGED IT. THE THROTTLE WAS FULLY FLOORED AND CAR WAS RACING DOWN INTERSTATE #81 WITH FOUR PASSENGERS OUT OF CONTROL. I APPLIED BREAK PEDAL WITH FULL FORCE FOR ABOUT TWO TO THREE MINUTES AND VEHICLE FINALLY BEGAN SLOWING DOWN AND I PULLED CAR TO SHOULDER OF INTERSTATE. THE ENGINE CONTINUED TO REEVE UNTIL I TURNED OFF THE ENGINE. HORRIBLE EXPERIENCE TO HAVE A STUCK THROTTLE. THE DEALER FINDS NOTHING WRONG WITH IT. I CANNOT AND WILL NOT DRIVE IT AGAIN UNTIL THEY FIND THE PROBLEM OR GIVE ME A DIFFERENT MODEL. THEY HAVE REFERRED ME TO MERCEDES. I AWAIT THEIR DECISION, HOWEVER I HAVE BEEN TOLD IT DOESN'T LOOK FAVORABLE. I DON'T WANT MY MONEY BACK JUST A SAFE CAR TO DRIVE AS I DO NOT HAVE CONFIDENCE IN THIS ONE. THERE IS A PROBLEM WITH THE THROTTLE, THEY JUST CAN'T FIND IT AND I WON'T RISK MY LIFE DRIVING IT AGAIN. I HAVE NO IDEA HOW FAST THE VEHICLE WAS GOING AS I WAS VERY FOCUSED IN WATCHING THE CARS I WAS GOING TO CRASH INTO IF I HADN'T BEEN ABLE TO STOP IT. THIS IS MY THIRD MERCEDES BUT NEVER AGAIN AS THEY ARE NOT BEING HELPFUL IN THE LEAST. WORST EXPERIENCE OF MY LIFE! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456346April 24, 2012
AIR BAGS
WHEN MAKING A LEFT HAND TURN ON CITY ROAD, APROX 25MPH THE PASSENGER HEADREST SRS SYSTEM MALFUNCTIONED AND SPRUNG OPEN HITTING PASSENGER IN BACK OF HEAD CAUSING NECK INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10416657August 2, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:BACK UP LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM:WIRING
YESTERDAY, I WAS DRIVING OUR 2011 MERCEDES ML550 ON A CALIFORNIA HIGHWAY, AND SUDDENLY LOST MY BRAKE LIGHTS, TURN SIGNAL LIGHTS AND REVERSE LIGHTS, DUE TO A RODENT EATING THE WIRING OF THE CAR. THIS IS THE SECOND TIME THIS YEAR A RODENT HAS EATEN THE WIRING OF THIS CAR. 4 MONTHS AGO A RODENT ATE THE MAIN WIRING LOOM AND THE REPAIR COST $1000. WE HAVE OWNED 5 DIFFERENT MERCEDES BENZ MODELS OVER THE LAST 7 YEARS. THE WIRING FOR EACH OF THESE CARS HAS BEEN EATEN BY RODENTS MORE THAN ONCE AND CAUSED US THOUSANDS OF DOLLARS WORTH OF DAMAGE (OBVIOUSLY NOT COVERED UNDER WARRANTY). IN MOST CASES THE CARS WERE GARAGED. THE CARS WERE PARKED IN VARIOUS PLACES AROUND THE COUNTRY, INCLUDING LOCATIONS WHERE NO ONE ELSE WITH OTHER BRAND CARS HAS HAD RODENT DAMAGE. EVERY TIME WE BRING THE CARS IN TO BE REPAIRED THE MERCEDES DEALERSHIPS TELLS US "2 OTHER PEOPLE HAVE BROUGHT THEIR MERCEDES IN TODAY WITH RODENT DAMAGE". I HEAR FROM ONE OF THE MB REPAIRMEN MERCEDES HAS CHOSEN TO USE A MATERIAL FOR THE INSULATION OF THEIR WIRING THAT IS ATTRACTIVE TO RODENTS. LOSING MY LIGHTING ON A HIGHWAY IS A SAFETY ISSUE FOR ME. BEING STUCK RESPONSIBLE FOR PAYING FOR REPAIRS THAT MAY BE CAUSED BY A MATERIAL CHOICE MB HAS MADE SEEMS UNFAIR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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