Mercedes-Benz E-Class Complaints

3,253 consumer complaints on file.

#11428180August 7, 2021
FUEL/PROPULSION SYSTEM
When the vehicle is has a full tank of gas, there are heavy fumes of gasoline in the interior of the car. It appears to be the fuel pumps that are underneath the rear seats, leaking fuel on top, next to the the wiring. It is a hazard for fumes and possibly a fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427733August 4, 2021
TIRES:TREAD/BELT
Tires have under 7000 miles. Traveling on I75 in Florida the car started to vibrate. I slowed down and was able to make it to a Mercedes dealership. The mechanic informed me that the cords in both rear tires had separated. I had the tires replaced which were not under any warrantee. I have the same tires on the front of the vehicle which I am very concerned about as the mechanic told me I was lucky the tires didn't explode. 245/40r18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427592August 3, 2021
ELECTRICAL SYSTEM
48Volt battery failed after three months and just 3,400 miles. I understand this is a recurring problem with Mercedes. Car had to be towed as the vehicle was totally inoperable due to battery malfunction. It took more than three weeks for Mercedes to provide a replacement battery. From what I have read, there is a strong likelihood that the battery will fail again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427304July 31, 2021
FUEL/PROPULSION SYSTEM
Leaking fuel tank and gaskets. A strong smell of fuel internally in the vehicle and externally with a full tank of fuel. Mercedes Benz Warrantee extension PE#12001 "Covered Fuel Tank Components." Mercedes Benz denied claim because of PZEV vs non-PZEV type of vehicle. Both vehicles PZEV and non-PZEV, both use the same plastic gas tank, sending units, and fuel pump in their respective vehicles. How did NHTSA agree to cover non-PZEV vehicles only.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426879July 28, 2021
WHEELS
The component that failed was the front passenger wheel. The safety of others were not affected, however, because of the nature of the incident, the vehicle had to come to a stop in the middle of the highway and then the driver, my husband, was able to pull the car over to the shoulder. My husband originally thought he had a flat because the car was hard to steer, but upon further investigation after removing the front passenger tire/wheel, he noticed that the wheel had a large crack that had broken away from part of the tire. No warning indicator lights appeared on the dashboard before or during the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425833July 21, 2021
FUEL/PROPULSION SYSTEM
Strong smell of gas noted at the driver rear wheel well after a fillup. Under the rear seat, the top of the fuel tank is under a pool of gasoline. The cap that covers pump/filter/sending units is leaking. I cleaned up the gasoline, and almost immediately the indent on the top of the tank began filling up with gasoline again. Air is getting into the fuel system, making it difficult to start. No warning lights to indicate an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425593July 20, 2021
UNKNOWN OR OTHER
I fixed the issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424869July 14, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
While loading the car's truck, the automatic power trunk lid closed on the user's head with force.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424080July 9, 2021
ENGINE
The contact owns a 2013 Mercedes-Benz E350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11424155July 9, 2021
STRUCTURE:BODY
hit and run
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11423990July 8, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2007 Mercedes-Benz E350. The contact stated that the vehicle leaked gasoline into the rear driver’s side seat causing a pool of gasoline under the seat. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure. The contact was provided information of a possible manufacturer’s recall. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423711July 7, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While using the adaptive cruise system (Distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none. Sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason. This has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423352July 3, 2021
UNKNOWN OR OTHER
I was operating my vehicle on an open road, as I was proceeding to stop at the stop light the ligths on my dashboard began to dim.. suddenly without warning my vehicle completely shut down , no messages no warning lamps.. I turned the car back on it drove me up the block to my final destination and shut down again I called for a tow the next morning it arrived 24 hours later, the tow truck driver was able to start it and it immediately shut down and is now at a Mercedes dealership awaiting diagnostic test results. What a frightening experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422919June 30, 2021
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2017 Mercedes-Benz E550. The contact received notification of NHTSA campaign number 21V058000 (Communication, Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422641June 28, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2010 Mercedes-Benz E350. The contact stated that while exiting a car wash, the brake pedal was engaged, and the brake pedal went to the floorboard. The contact drove the vehicle home. The contact inspected the vehicle and found that the brake lines were corroded and leaking throughout the brake hardline onto the heat shield. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422670June 28, 2021
AIR BAGS
On 3-22-2021, my car was rear ended. The car that that rear ended my car was going at a high speed: the neck rests opened due to the accident. The air bags did not open. I noticed that there was a recall on airbags for 2011 Mercedes but no recall for my VIN. How can I know that my air bags function?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11422350June 25, 2021
VISIBILITY:WINDSHIELD:CRITICAL FASTENERS
The contact owns a 2016 Mercedes-Benz E350. The contact stated while driving at various speeds, the contact noticed there was water leaking inside the vehicle through the front windshield. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the window seal needing to be replaced. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421607June 21, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Mercedes Benz E350 2014 - Panoramic Sunroof rattling and squeaking noise/sound: This issue has been reported by many online, and it is a well known problem with E350. It starts with a little bit of squeak and metallic rattle noise here and there, and then after a year or so it is almost happening all the time as you drive the car. Dealer states that Sunroof Frame bolts have to be retorqued and loose bolts which rattle around have to be put back on. Estimated cost $712. If not a safety risk causing Pano sunroof to eventually fly off, it should definitely be a recall as many E350 owners have reported the same issue, and it is a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421151June 16, 2021
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2006 Mercedes-Benz E350. The contact stated while the vehicle was stationary, she started to smell an abnormal fuel odor from the rear driver’s side seat. The contact stated there was no warning light illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the fuel level sending unit and the seals and gaskets to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that she was unable to continue driving the vehicle due to odor. The contact towed the vehicle to another local dealer, Mercedes-Benz of Myrtle Beach (936 Jason Blvd, Myrtle Beach, SC 29577, (843) 848-6800) where it was diagnosed with needing the fuel tank, fuel pump, fuel line and all the seals and gaskets needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420474June 10, 2021
ELECTRICAL SYSTEM
50% OF THE TIME CAR IS PLACED IN REVERSE BACK UP CAMERA SCREEN HAS NO PICTURE JUST A BLACK SCREEN. MERCEDES BENZ OF AUSTIN RAN DIAGNOSTICS BUT COULD NOT FIND A PROBLEM. I AM AWARE THAT THERE IS A RECALL FOR EARLIER MODELS ON THE BACK UP CAMERA BUT RECALL DOES NOT INCLUDE 2012 E350. PROBLEM STARTED ABOUT 2 YEARS OR SO AGO. IT IS AN INTERMITTENT PROBLEM STARTING ABOUT 2 YEARS AGO AND HAS BEEN ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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