Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11101415June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SILVER SPRING IN SILVER SPRING, MARYLAND WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101470June 12, 2018
STRUCTURE:BODY
I WAS DRIVING ON THE FREEWAY AT AROUND 9AM CST HEADED TO DFW AIRPORT WHEN ALL OF A SUDDEN I JUST HEARD A LOUD BANG. I IMMEDIATELY FELT PRESSURE IN MY EARS AND IT NOW FELT LIKE THERE WAS A WINDOW OPEN. HAVING PULLED OUT TO A SAFE SPOT ON THE SIDE OF THE FREEWAY TO INSPECT THE VEHICLE, I WAS SHOCKED TO SEE THE SUNROOF GLASS IS WHAT HAD EXPLODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101103June 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V6270000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE VIN TOOL INDICATED THAT THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101136June 11, 2018
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RBM OF ATLANTA INC., 7640 ROSWELL RD, ATLANTA, GA 30350, 770-390-0700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101163June 11, 2018
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED SEVERAL MONTHS AGO. THE DEALER (MERCEDES-BENZ OF LONG BEACH, 2300 E SPRING ST, SIGNAL HILL, CA 90755) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101187June 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER; THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (BAKER MOTOR COMPANY OF CHARLESTON, 843-628-0202) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101250June 11, 2018
AIR BAGS
TAKATA RECALL......WHEN ARE THEY GOING TO BE AVAILABLE?????IT HAS GONE FROM APRIL NOW TO JUNE I STILL HAVE NOT HEARD ANYTHING AT ALL. I AM AFRAID TO DRIVE MY CAR!!!!!!!! I WANT TO SUE......
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101255June 11, 2018
AIR BAGS
TAKATA AIR BAGS, MERCEDES KEEPS EXTENDING THE FIX DATE. THEY HAVE CHANGED THE PRIORITY GROUP FOR MY CAR FROM 4 TO 5 AND PUSHED THE DATE OUT, AS OF 6/11/18 I HAVE HAD NO CONTACT SINCE 1/18 STATING PARTS WILL BE AVAILABLE BY 6/18.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100678June 9, 2018
AIR BAGS
TAKATA RECALL, THE RECALL WAS 2 1/2 YEARS AGO AND THE DEALER HAS NOT CONTACTED ME FOR REPLACEMENT, I CALLED AND THEY ARE NOT "IN STOCK"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100602June 8, 2018
AIR BAGS
HI, WE WERE LIVING IN THE USA AND RECENTLY MOVED TO CANADA AND IMPORTED OUR CAR AS WELL. THIS IS WHEN WE REALIZED THAT THERE IS AN ACTIVE RECALL ON OUR CAR. BECAUSE OF THIS RECALL WE ARE NOT ABLE TO COMPLETE THE INSPECTION AND REGISTER OUR CAR IN CANADA. WE HAVE BEEN FOLLOWING UP WITH MERCEDES USA FOR MORE THAN 6 MONTHS NOW AND NO UPDATE ON THIS. KINDLY HELP US IN THIS REGARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100402June 7, 2018
AIR BAGS
TAKATA RECALL. CONSUMERS HAVE BEEN IN A WAITING PERIOD FOR A TRAGEDY TO HAPPEN WITH THE SRS . WHEN WILL A SOLUTION BE PROVIDED BY THE MANUFACTURER AND AVAILABLE TO CONSUMERS? I DO NOT WANT ANYTHING TO HAPPEN TO ME OR MY FAMILY MEMBERS BECAUSE OF A SLOW OR NO RESPONSE IN SOLVING THIS SRS PROBLEM. I DO NOT NEED THE MONEY, BUT I DO WANT TO KEEP MY HEALTH AND LIFE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099788June 7, 2018
AIR BAGS
MERCEDES BENZ C250. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE MUST BE REPAIRED BEFORE IT CAN BE LEGALLY TRANSPORTED TO THE CONSUMER'S HOME IN CANADA. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100445June 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (AUTOBAHN MOTORS, 1-800-585-5661) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER INFORMED THE CONTACT THAT NHTSA DETERMINED WHICH STATES RECEIVED THE AIR BAGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100449June 7, 2018
AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF SAN DIEGO AT (858) 569-6900 (LOCATED AT 4750 KEARNY MESA RD, SAN DIEGO, CA 92111) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100460June 7, 2018
AIR BAGS
TAKARA RECALL I GOT A LETTER IN THE MAIL IN NOVEMBER SAYING MY AIRBAG IS DEFECTIVE.ONLY A MONTH LATER I RECIEVED ANOTHER LETTER SAYING THE PARTS WONT NE AVAILABLE UNTIL LATE 2019. I HAVE NOT BEEN DRIVING MY CAR BECAUSE OF THIS REASON. IT IS NOT WORTH RISKING MY FAMILIES LIVES. YET I HAVE STILL BEEN PAYING MY LOAN OFF EVERY MONTH. THIS HAS BEEN EXTREMELY DISAPPOINTING AND I WOULD LIKE SOMETHING TO BE DONE. PLEASE HELP! THANKS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100173June 6, 2018
UNKNOWN OR OTHER
THE DRIVER'S SIDE INTERIOR DOOR HANDLE IS DEFECTIVE AND BROKEN. MBUSA REFUSES TO HONOR EXTENDED WARRANTY TO REPLACE DEFECTIVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100238June 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KNOPF AUTOMOTIVE, 3401 LEHIGH ST, ALLENTOWN, PA 18103, (610) 439-1555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100269June 6, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ WARWICK IN WARWICK, RI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100276June 6, 2018
ENGINE
AFTER ONLY 75K MILES MY MB HAS A FAILING PART THAT IS WELL KNOWN AMONGST ALL MB DEALERSHIPS. THE CAM SHAFT ADJUSTMENT UNITS BOTH INTAKE AND EXHAUST HAVE FAILED, CAUSING ME TO UNDERTAKE REPAIRS IN EXCESS OF $3K. FOR SUCH A NEWER VEHICLE THIS IS UNCONSCIONABLE AND MANY DEALERSHIPS AROUND THE PHOENIX AREA HAVE KNOWN ABOUT THIS ISSUE FOR AWHILE AND HAVE EXPRESSED SHOCK THAT THIS HASN'T BEEN A RECALL ISSUE YET. I KNEW THERE WAS AN ISSUE WITH MY MB WHEN I STARTED IT UP AND THERE WAS A RATTLING NOISE COMING FROM THE ENGINE PORTION OF THE VEHICLE. EACH SHOP AND DEALERSHIP I'VE TAKEN IT TO HAVE NOTED IT AND HAVE STATED THAT REPAIRS RANGE FROM $3K TO $4.8K. SIMPLY UNACCEPTABLE. I AM HOPING THE NHTSA WILL INVESTIGATE AND RECALL THIS CAR FOR THIS ISSUE AS IT IS A WELL-KNOWN ISSUE AND NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099895June 5, 2018
WHEELS
TIRE FAILURE WHILE DRIVING. TREAD SEPARATED FROM SIDEWALL. MAYBE RELATED TO PIRELLI RECALL 16T018000. TIRE MANUFACTURED 05-17 AND DOT CE X2 T120 AND ECE HOMOLOGATION SYMBOL IS E4 0271937.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz C-Class