Mazda Mazda5 Complaints

412 consumer complaints on file.

#10272691June 2, 2009
STEERING
DRIVING FOR 2 HOURS OF A 4 HOUR DRIVE, POWER STEERING WENT OUT ON VEHICLE. I WAS STOPPED AT A GAS STATION AND WENT TO PULL OUT WHEN IT HAPPENED. IT HAD NOT HAPPENED BEFORE AND 24 HOURS LATER IT WAS WORKING AGAIN. MAZDA HAS TAKEN MY CAR FOR REPAIR AND HAS GIVEN ME A RENTAL CAR. HOWEVER DUE TO THE FREQUENCY WITH WHICH THIS HAS BEEN HAPPENING TO THE MAZDA 5 THE PARTS (PUMP AND PIPE) ARE ON BACK ORDER AND MY CAR WILL NOT BE REPAIRED AND RETURNED FOR 15 WEEKS. IF I WERE TO TAKE POSSESSION OF MY CAR I WOULD HAVE TO SIGN A WAIVER THAT MAZDA IS NOT RESPONSIBLE FOR ANY ACCIDENT IF IT IS CAUSED BY THE PART FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269988May 26, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2007 MAZDA5. WHILE DRIVING BETWEEN 35-40 MPH, THE BRAKES FAILED. THE CONTACT MANEUVERED THE VEHICLE TO THE RIGHT AND LEFT IN ORDER TO SLOW DOWN. THE VEHICLE STOPPED AND THE CONTACT EXITED. SHE NOTICED SMOKE AND FLAMES UNDERNEATH THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. AFTER THE INVESTIGATION, THE FIRE DEPARTMENT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 44,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10268272May 9, 2009
PARKING BRAKE
MY 2006 MAZDA5 WITH AUTOMATIC TRANSMISSION HAS 28,000 MILES. THE PARKING BRAKE CAN BE PULLED UP FULLY WHEN THE CAR IS PARKED, YET IT DOES NOT STOP THE VEHICLE FROM MOVING ONCE PUT IN DRIVE. I CAN EASILY DRIVE THE CAR WITHOUT REALIZING THE PARKING BRAKE IS ON. ON ALL MY OTHER VEHICLES, THE PARKING BRAKE STOPS THE VEHICLE WHEN IT IS APPLIED WHETHER IN DRIVE OR PARK. IT APPEARS TO BE A VERY WEAK PARKING BRAKE, WHICH LEADS ME TO BELIEVE IT IS BASICALLY USELESS. THE BRAKE DOESN'T HAVE THE NECESSARY STRENGTH TO HOLD THE CAR IN PLACE WHEN PARKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266591April 24, 2009
SEAT BELTS
SEATBELT IN MY 2006 MAZDA 5 LITERALLY FELL APART AS WE WERE BUCKLING IT. WE HAD THIS VEHICLE IN TO MAZDA TO REPAIR SIMILAR PROBLEM EXACTLY A YEAR AGO. MAZDA IS AWARE OF THIS PROBLEM BECAUSE WE DISCUSSED IT AT LENGTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265348April 14, 2009
STEERING
THE STEERING WHEEL STARTED TO UNCONTROLLABLE AND WOBBLING SUDDENLY WHILE DRIVING A FREEWAY AT 60MPH AND ENDED UP CAUSING THE CENTER DIVIDER CRASH. THE VEHICLE WAS PURCHASED ONE MONTH AGO AS BRAND NEW CAR. THE POWER STEERING HAS BEEN DIFFICULT TO HANDLE AND FINALLY CAUSED THIS MAJOR ACCIDENT. THE CAR IS WAITING FOR INSPECTION FROM INSURANCE COMPANY AND THE DEALER REFUSED TO TAKE ANY RESPONSIBILITY. *TR
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10265017April 12, 2009
PARKING BRAKE
THE HANDBRAKE ON MY 2006 MAZDA 5 DOES NOT STOP THE CAR FROM ROLLING BACKWARDS WHEN IT'S PARKED ON AN INCLINE. THIS HAS HAPPENED TO ME TWICE NOW. THE FIRST TIME IT WAS PARKED ON A SMALL INCLINE IN A PARKING LOT AND PROCEEDED TO ROLL BACKWARDS AND HIT A CURB CAUSING CONSIDERABLE DAMAGE TO THE BUMPER. THE SECOND TIME IT WAS PARKED AT A STEEPER INCLINE AND AGAIN ROLLED BACKWARDS DOWN A VERY LARGE HILL AND FINALLY ENDED UP ON A NEIGHBOR'S LAWN. I AM EXTREMELY FORTUNATE THAT IT DID NOT CAUSE MORE DAMAGE OR INJURY TO THE NUMEROUS CHILDREN THAT PLAY ON THAT STREET. IN BOTH CASES I RETRIEVED THE CAR ONLY TO FIND THAT THE HAND BRAKE WAS ENGAGED AS FAR AS IT COULD BE. THE MAZDA DEALERSHIP TOLD ME THERE WAS NOTHING WRONG WITH THE BRAKE AND THAT I MUST NOT HAVE HAD THE BRAKE PULLED UP ALL THE WAY - OBVIOUSLY THAT WAS NOT THE CASE IN EITHER SITUATION. THE CAR IS STILL UNDER A BUMPER-TO-BUMPER WARRANTY WITH ONLY 20,000 MILES ON IT SO IT'S HARD TO IMAGINE THIS PROBLEM IS RELATED TO WEAR-AND-TEAR. WHEN I FOUND THAT OTHER PEOPLE EXPERIENCED THIS PROBLEM WITH THE SAME MAKE AND YEAR I FELT IT WAS PERTINENT TO FILE A REPORT AS MAZDA DOES NOT SEEM WILLING TO EVEN ACKNOWLEDGE THAT THERE IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264756April 8, 2009
PARKING BRAKE
TL*THE CONTACT OWNS A 2009 MAZDA 5. THE VEHICLE WAS PARKED ON A HILL WITH THE EMERGENCY SERVICE BRAKE ENGAGED. THE CONTACT OBSERVED THE VEHICLE ROLLING AFTER IT HAD BEEN STATIONARY FOR SEVERAL HOURS. THE VEHICLE CRASHED INTO A MAILBOX. THERE WERE NO INJURIES, BUT THE VEHICLE SUSTAINED A SCRATCH ON THE FRONT BUMPER. ON A SEPARATE OCCASION, THE IDENTICAL FAILURE OCCURRED AND THE VEHICLE CRASHED INTO A RESIDENCE'S STORAGE SHED. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE SUSTAINED DAMAGES TO THE FRONT BUMPER AND THE FRONT DRIVER'S SIDE DOOR. THE CONTACT TOOK THE VEHICLE TO AN AUTHORIZED DEALER FOR INSPECTION, BUT THEY COULD NOT DUPLICATE THE FAILURES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND CURRENT MILEAGE WAS 5,025.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10264758April 8, 2009
POWER TRAIN:MANUAL TRANSMISSION
DRIVERS FLOOR MAT RETAINING CLIP BEGINS TO SEPARATE FROM NORMAL USAGE. SEPARATION ALLOWS MAT TO MOVE FORWARD ENOUGH THAT EDGE OF MAT IS CAUGHT BY CLUTCH PEDAL DURING GEAR CHANGES. MAT LIFTS OVER CLUTCH PEDAL AND BECOMES ENTANGLED WITH CLUTCH AND BRAKE PEDAL WHEN TRYING TO SHIFT GEARS. MAT INTERFERENCE CAUSES ACCIDENTAL AND AGGRESSIVE BRAKE APPLICATION WHEN ATTEMPTING TO SHIFT GEARS. MAT HAS BEEN REPLACED BY DEALER PREVIOUSLY BUT PROBLEM RETURNS AFTER A FEW MONTHS OF USAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264214April 6, 2009
SUSPENSION:FRONT, STEERING, SUSPENSION:REAR
I HAVE A 2006 MAZDA 5 THAT HAS AN ENGINEERING FAULT IN THE SUSPENSION/STEERING SYSTEM. THIS DEFECT LEADS TO INTENSE UNEVEN WEAR IN TIRES,WHICH LEADS TO A HAZARDOUS SITUATION ON THE ROAD. THE DEALERS MASK THE PROBLEMS BY OVERINFLATING THE TIRES (EVEN MORE DANGEROUS) AND MAZDA NORTH AMERICA REFUSES TO ACKNOWLEDGE THE PROBLEM. THERE ARE HUNDREDS OF PEOPLE FROM UK CANADA AND USA THAT I'VE COMMUNICATED WITH AND THEY HAVE THE SAME EXPERIENCES WITH THEIR MAZDA 5. THE ORIGINAL TOYO TIRES FAILED IN THE FIRST YEAR, A SECOND SET OF TIRES PROVIDED BY MAZDA FAILED AFTER THE FIRST 20000 MILES AND EVEN THE MOST EXPENSIVE HIGH PERFORMANCE TIRES FROM GOODYEAR CAN NOT PROVIDE MORE THAN 2 YEARS OR 20000 MILES OF USAGE. I HAVE GONE TO MULTIPLE DEALERS AND SHOPS, THEY ALL SAY THE ALIGNMENT AND BALANCE ARE OK BUT NO ONE CAN IMPROVE THE TIRE SAFETY SITUATION. I USE THIS CAR TO DRIVE TO WORK AND BACK EVERY DAY AND TO TRANSPORT MY CHILDREN TO SCHOOL AND THEIR ACTIVITIES, ABOUT 12000 MILES / YEAR AND I AM AFRAID THAT SOMETHING BAD MIGHT HAPPEN. I DO NOT USE THE CAR FOR COMMERCIAL ACTIVITIES AND I AM NOT AN AGGRESSIVE DRIVER. THE CONSTANT REPLACEMENT OF TIRES AND THE EXPENSE INCURRED DID NOT PUT ME IN A SAFER POSITION. ONLY ADDRESSING THE SOURCE OF THE PROBLEMS CAN MAKE THIS VEHICLE SAFER FOR ME, MY KIDS AND EVERYONE ELSE ON THE ROAD. I APPRECIATE YOUR TIME AND DILIGENCE IN SOLVING THIS PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263798March 31, 2009
TIRES
VAN HAS 15,000 MILES AND IS APPROX 14 MONTHS OLD. VEHICLE WAS DIAGNOSED WITH EXCESSIVE TIRE WEAR IN THE FRONT AND TIRE CUPPING IN THE REAR, CREATING EXCESSIVE ROAD/TIRE NOISE INSIDE OF THE VEHICLE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257831January 30, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2007 MAZDA 5 BOTH SLIDING DOORS WOULD NOT LATCH WHEN CLOSED. *NJ THE CONSUMER STATED AFTER REMOVING THE BATTERY CABLE FOR ONE MINUTE WITH THE HOPES OF RESETTING THE ELECTRICAL SYSTEM CONTROLLING THE LOCKS LATCHING MECHANISM, HE WAS FINALLY ABLE TO GET THE LEFT DRIVERS SIDE SLIDING DOOR TO LATCH. THE RIGHT SIDE HAD TO BE HELD IN PLACE BY THE PASSENGER IN THE REAR SEAT. THE CONSUMER STATED ONCE HE REACHED HIS DESTINATION, BOTH DOORS STARTED TO FUNCTION PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256965January 30, 2009
SUSPENSION:FRONT
FRONT SUSPENSION BUSHING WHEN COLD CRACK AND MAKE EXCESSIVE NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255800January 21, 2009
SUSPENSION
SQUEAKY NOISE FROM THE REAR OF THE CAR, PROBABLY CAUSED BY SUSPENSION. FROM WHAT I READ ONLINE I'M NOT THE ONLY ONE HAVING THIS ISSUE. HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FE2DA/153 HTTP://WWW.MPVCLUB.COM/TSB.PHP?ID=189. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255820January 21, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ABS AND BRAKE WARNING LIGHTS COME ON WHEN DRIVING IN SNOW. AFTER THE CAR WAS INACTIVE OVER NIGHT, THE LIGHTS DID NOT COME ON START UP THE NEXT DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254206January 8, 2009
SUSPENSION, TIRES
MY 2006 MAZDA5 SUFFERS FROM UNUSUAL TIRE WEAR. THE INSIDE EDGE TIRES WEARS COMPLETELY DOWN TO THE STEAL BELTS WHILE THE REST OF THE TIRES APPEAR BRAND NEW. EVEN ARE TIRE ALIGNMENT THE READ WHEELS LOOK OUT OF ALIGNMENT WHEN LOOK AT FROM BEHIND. MY TIRES ONLY LAST 5000 TO 7000 MILES BEFORE NEEDING TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253630January 2, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2008 MAZDA 5. THE CONTACT STATED THAT THERE WERE LOOSE BOLTS ON THE REAR PASSENGER SIDE SUSPENSION. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD LOUD POPPING NOISES. THE VEHICLE WAS TAKEN TO THE DEALER ONCE AND THEY PLANNED ON REPLACING THE BUSHING AND TIGHTENING THE BOLTS ON THE SUSPENSION. THE INNER WALLS OF THE TIRES WERE WEARING OFF DUE TO THE LOOSE BOLTS, WHICH ALSO CAUSED THE SUSPENSION TO SLOWLY DETACH. THE VEHICLE IS CURRENTLY IN THE SHOP FOR REPAIR. THE CONTACT DISCOVERED THAT SEVERAL OTHER CONSUMERS WERE EXPERIENCING SUSPENSION FAILURE AS WELL. THE FAILURE MILEAGE WAS 17,000 AND CURRENT MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253414December 31, 2008
SUSPENSION, TIRES
THE 2006 MAZDA5 CAUSES EXCESSIVE WEAR ON TIRES QUITE FREQUENTLY. I PURCHASED MY MAZDA5 NEW IN AUGUST 2006, AND SINCE THEN, I'VE HAD TO PURCHASE 2 SETS OF TIRES FOR THIS CAR DUE TO THE TIRES WEARING ON THE INSIDE EDGE. THE 2ND SET OF TIRES THAT WERE REPLACED WERE SO BAD, THAT THE SERVICE PERSON AT THE DEALERSHIP RECOMMEND THAT I DO NOT DRIVE THE CAR OFF THE LOT BECAUSE THE TIRES HARD WORN SO BADLY AND COULD BLOW OUT AT ANY MOMENT. THOSE TIRES HAD ONLY ABOUT 26000 MILES ON THEM! THE LAST SET OF TIRES THAT WAS PURCHASED IN FEBRUARY 2008 ARE NOW BEGINNING TO SHOW THE SAME WEAR ON THE INSIDE EDGES OF ALL TIRES. THESE TIRES HAVE ONLY ABOUT 18000 MILES ON THEM. THE TIRE WEAR OCCURRED EVEN AFTER I HAD THE RECOMMENDED MAINTENANCE (ROTATION, BALANCE, ALIGNMENT) PERFORMED. I'VE READ FORUMS ONLINE WHERE SEVERAL OTHER OWNERS OF THE 2006 MAZDA5 ARE HAVING THE EXACT SAME PROBLEM. I'VE CALLED MAZDA CUSTOMER SERVICE TO SEE IF THE MANUFACTURER HAS REPORTED ANY PROBLEMS WITH THE CARS SUSPENSION, TOE, ANGLES, ETC, BUT NOTHING HAS BEEN REPORTED, NOR HAS THE CAR BEEN RECALLED FOR THIS PROBLEM. MAZDA CORP NEEDS TO DO SOMETHING BEFORE SOMEONE GETS TRAGICALLY HURT DUE TO THIS PROBLEM. IF I HAD NOT BROUGHT MY CAR INTO THE DEALERSHIP FOR ANOTHER MECHANICAL REASON IN FEBRUARY 2008, I WOULD NOT HAVE KNOWN THAT MY TIRES HAD WORN SO BADLY, ESPECIALLY SINCE I HAD RECENTLY PURCHASED THE TIRES. I ORIGINALLY THOUGHT THE PROBLEM WAS WITH THE TIRES, BUT THAT IS NOT THE CASE. THE PROBLEM IS WITH THE CAR. I'VE HAD 3 DIFFERENT NAME BRAND TIRES ON THIS CAR, SO THE PROBLEM IS DEFINITELY NOT THE TIRES. IT'S THE CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252468December 21, 2008
SERVICE BRAKES, ELECTRIC
ABS AND BRAKE WARNING LIGHTS COMMING ON WHEN DRIVING IN SNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251536December 11, 2008
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I'M DRIVING A 2006 MAZDA5 THAT HAS BEEN THE SUBJECT OF TWO PREVIOUS RECALLS FOR ENGINE OVERHEATING AND CATCHING FIRE DUE TO EXHAUST AND SHODDY LOCKS THAT DO NOT WORK WELL UNDER COLDER WEATHER. THIS MORNING THE CAR HAS SMOKE COMING OUT OF THE ENGINE COMPARTMENT DUE TO A FAULTY MANUFACTURER AC COMPRESSOR AS DIAGNOSED BY SUTHERLIN MAZDA IN BUFORD GA. THE SMOKE AND HEAT FROM THE ENGINE PROMPTED AND IMMEDIATE SHUT DOWN OF THE VEHICLE FOR FEAR OF FIRE AS THE SMOKE WAS ENTERING THE CABIN. AFTER DOING RESEARCH, THE ONLY POSSIBLE POINTS OF FAILURE ARE FAULTY COMPONENT, IMPROPER INSTALLATION (EG MOISTURE OR AIR IN VALVES, TOO MUCH OR TWO LESS OIL --OIL FOR THE COMPRESSOR AND ENGINE ARE NOT THE SAME). UNFORTUNATELY THE MAZDA5 IS SLIGHTLY OUT OF WARRANTY AND MAZDA CORPORATE RECLAIMS THE AC COMPRESSOR WHEN THE NEW ONE IS INSTALLED. AS A RESULT OF THE PART RECLAMATION THERE IS NO ACCOUNTABILITY FOR THE CAUSE FAULTY COMPONENT AND I AM LEFT WITH $2000 WORK OF REPAIRS AS A RESULT. MAZDA CORPORATE IS UNWILLING TO COOPERATE DESPITE UNDER GEORGIA LAW THE CAR IS A LEMON DUE FROM THE FIRST RECALL (REPAIRS TOOK OVER 45 DAYS) AND DESPITE SUTHERLIN MAZDA IN BUFORD, GA POSITIVELY IDENTIFIED THE ISSUE AS A FAILED MANUFACTURER AC COMPRESSOR. MAZDA CORPORATE HAS REFUSED TO PROVIDE ANY DATA ON FAILURE RATE OF THE AC COMPRESSORS IN THESE AND OTHER VEHICLES CONTAINING THE SAME MODEL COMPRESSOR. I AM REQUESTING MAZDA CORPORATE COVER THE COST OF PART AND LABOR FOR REQUIRED PARTS & LABOR AS THIS MODEL OF VEHICLE IS ONLY TWO YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247552November 3, 2008
SUSPENSION, TIRES
I BOUGHT A 2006 MAZDA 5 IN JULY 2007, IN NOVEMBER HAD TO BUY ALL NEW TIRES($618). IN MAY, HAD A FLAT. IN JULY 2008 , THE UNDER GUARD SCREWS FELL OUT AND HAD TO PAY $180 FOR A NEW GUARD, AND THE FRONT STRUTS WERE LEAKING. SEPTEMBER2008 ROTATED THE TIRES BECAUSE OF THE NOISE,WHICH MADE THE NOISES WORSE. THE TIRES HAD UNEVEN WEAR AND CUPPING. ALSO, IN SEPTEMBER 2008, COMPRESSOR AND CLUTCH FAILED BECAUSE OF THE COMPRESSOR. R&R COMPRESSOR ASSEMBLY, CLUTCH AND BELT COST ME $1397.40. OCTOBER 2008, THE UNDER GUARD WAS COMING OFF AGAIN AND THE FOUND THE BEARINGS NEED REPLACING. THEY HAD TO ORDER THEM BECAUSE EVERYONE IS GETTING THEM REPLACED. I'M READY TO SELL THIS CAR!. I DID SO LOVE IT. I CAN'T AFFORD CAR PAYMENTS AND ALL THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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