Mazda Mazda5 Complaints

412 consumer complaints on file.

#10357931September 27, 2010
STEERING
2009 MAZDA 5 POWER STEERING FAILURE - POWER STEERING FAILS COMPLETELY WITHOUT WARNING WHILE DRIVING. - HAS OCCURRED ON 5 DIFFERENT OCCASIONS. WARNING LIGHT ILLUMINATES - PROBLEM WILL USUALLY GO AWAY AFTER A RE-START BUT SOMETIMES RETURNS. VIN [XXX] - MAZDA INDICATES THIS UNIT IS NOT PART OF THEIR RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357335September 24, 2010
STEERING
POWER STEERING LIGHT COMES ON DURING OPERATION, UNABLE TO USE POWER STEERING UNTIL THE CAR HAS BEEN TURNED OFF AND BACK ON. THIS HAS OCCURRED TWICE WHILE DRIVING THE VEHICLE. RECEIVED A RECALL NOTICE; HOWEVER THE DEALERSHIP SAYS THE PARTS ARE IN SHORT SUPPLY AND CANNOT BE FIXED UNTIL AT LEAST DECEMBER 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356996September 22, 2010
SEAT BELTS:REAR/OTHER
TL* THE CONTACT OWNS A 2006 MAZDA 5. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, A DEER RAN IN FRONT OF THE VEHICLE. THE CONTACT APPLIED THE BRAKES TO AVOID CRASHING INTO THE DEER. THE BACK PASSENGER FELL OUT OF THE BOOSTER SEAT WHEN THIS OCCURRED AND HIT HIS HEAD ON THE BACK HEAD REST OF THE DRIVER'S SEAT. THERE WERE NO INJURIES . THE CONTACT THEN NOTICED THAT THE SEAT BELT HAD FAILED TO GRIP ONTO THE SEAT AND IT WAS BROKEN. THE DEALER WAS INFORMED ABOUT THE FAILURE AND THEY REPAIRED THE SEAT BELT. THE FAILURE MILEAGE WAS 50000 AND THE CURRENT MILEAGE WAS 110000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10356790September 21, 2010
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2010 MAZDA5 WITH TOYO M122 205/50P TIRES. THE CONTACT STATED THAT THE DRIVERS REAR AND FRONT TIRES HAVE FAILED. THE DRIVER SIDE FRONT TIRE DEVELOPED A LARGE BLISTER ON THE SIDEWALL. THE DRIVER SIDE REAR TEAR HAD A SCREW IN THE SIDEWALL. THE OWNER WAS NOT SURE IF THE FAILURE WAS CAUSED BY THE TIRES OR THE WHEEL DESIGN OF THE VEHICLE. MAZDA INFORMED HIM THAT THE DEFECT WAS CAUSED BY ROAD HAZARDS. THE TIRES WERE NOT REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 1228.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356775September 21, 2010
STEERING:ELECTRIC POWER ASSIST SYSTEM
TL*THE CONTACT OWNS A 2007 MAZDA, MAZDA5. THE CONTACT STARTED THE IGNITION AND DETECTED THAT THE POWER STEERING WOULD NOT FUNCTION. THERE WAS NO PRIOR WARNING. THE CONTACT PROCEEDED TO DRIVE WITH DIFFICULTY TURNING THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE IDENTICAL DEFECT WAS MENTIONED IN THE RECALL ASSOCIATED WITH THE NHTSA CAMPAIGN ID NUMBER 10V374000 (STEERING:ELECTRIC POWER ASSIST SYSTEM). THE VIN WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355665September 15, 2010
SUSPENSION:REAR
AT 62,000 MILES HAD A NOISE IN THE REAR. TOOK IT TO DEALER WHO SAID IT WAS THE SHOCKS. THIS IS THE 3RD SET OF SHOCKS THAT HAVE BROKEN. MAZDA WAS GOOD ABOUT IT AND WILL COVER MOST OF THE COST. DEALER STATED THAT THEY SEE THIS A LOT AND THAT MAZDA HAS RESIGNED THE SHOCKS SO HOPEFULLY IT WILL NOT BE AN ISSUE GOING FORWARD. THE PARTS ARE ON BACK ORDER BECAUSE OF THIS REDESIGN SO IT WILL BE A FEW WEEKS BEFORE THEY COME IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355642September 14, 2010
FUEL SYSTEM, OTHER, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
SINCE I PURCHASED THE VEHICLE IN APRIL 2010, I HAVE HAD TO RETURN IT TO THE DEALERSHIP 2 TIMES (JUNE 15-JUNE 19, 2010 AND AUGUST 2 - AUGUST 20, 2010) FOR THE SAME SAFETY ISSUE: A DEFECTIVE FUEL PUMP. THESE 2 OCCURRENCES HAVE NOW ACCUMULATED TO 24 DAYS IN TOTAL THAT VEHICLE HAS BEEN OUT OF SERVICE IN THE 5 MONTH PERIOD OF OWNERSHIP.DATE OF 2ND OCCURRENCE! FRIDAY. JULY 30, 2010 DATE OF 1ST OCCURRENCE; MONDAY. JUNE 14, 2010 LENGTH OF REPAIR: TUESDAY, JUNE 15 - SATURDAY, JUNE 19, 2010: 5 DAYS ON MONDAY, JUNE 14, 2010 AROUND 7PM, THE VEHICLE SUDDENLY SHUT DOWN WHILE DRIVING ON HIGHWAY ROUTE 287, DURING MY EVENING COMMUTE FROM MY WORK LOCATION TO MY HOME. LENGTH OF REPAIR; MONDAY. AUGUST 2, 2010 - AUGUST 20, 2010 - 19 DAYS ON FRIDAY, JULY 30, 2010, WHILE TRAVELING ON HIGHWAY ROUTE 80, THE VEHICLE AGAIN SUDDENLY SHUT DOWN WHILE DRIVING ON THE HIGHWAY. DURING THIS INCIDENT, NOT ONLY WAS I ABOUT 80 MILES AWAY FROM HOME, BUT I WAS TRAVELING WITH 5 CHILDREN IN THE VEHICLE! AT THIS POINT, I BECAME VERY CONCERNED FOR THE SAFETY OF MY CHILDREN IN THE CAR! THE POSSIBILITY THAT AN ACCIDENT COULD OCCUR IF MY CAR LOST POWER AND ANOTHER VEHICLE IMPACTED THE REAR OF THE VEHICLE; OR IF I WASN'T ABLE TO PROPERLY STEER THE VEHICLE WAS EXTREMELY HIGH ON SUCH A BUSY HIGHWAY! AGAIN, ON TUESDAY, SEPTEMBER 14, 2010, THE CAR SHUT OFF ON NJ RT 78 (65 MPH ZONE). IT THEN CONTINUED TO TURN ON & OFF DURING STOP & GO TRAFFIC. IT EVEN SHUT OFF IN THE CREDIT UNION DRIVE UP BANKING WINDOW!!! SINCE THESE DEFECTS SUBSTANTIALLY IMPAIR THE USE, VALUE OR SAFETY OF MY VEHICLE, OR THE DEFECT IS ONE THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF THE VEHICLE IS DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354313September 8, 2010
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
2010 MAZDA 5. CONSUMER STATES THAT SHE BELIEVES THE VEHICLE HER VEHICLE IS A LEMON *TGW THE CONSUMER STATED SINCE SHE PURCHASED THE VEHICLE, SHE HAD TO RETURN IT TO THE DEALER TWICE FOR THE SAME SAFETY ISSUE; A DEFECTIVE FUEL PUMP. THE VEHICLE HAS BEEN OUT OF SERVICE FOR 21 DAYS. ON JUNE 14, 2010 WHILE DRIVING ON THE HIGHWAY, THE VEHICLE SUDDENLY SHUT DOWN. THE CONSUMER PICKED THE VEHICLE UP ON APRIL 17, 2010. ON JULY 30, 2010 WHILE TRAVELING ON THE HIGHWAY, THE VEHICLE AGAIN SUDDENLY SHUT DOWN. THE FUEL IS CURRENTLY ON BACKORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354077September 7, 2010
STEERING
TODAY SEPTEMBER 6, 2010, LIT THE LIGHT OF A MALFUNCTION IN THE STEERING SYSTEM OF A MAZDA 5 2009, IN HEAVY SLOW TRAFFIC, FORTUNATELY THE CAR COULD DRIVE TO MY HOUSE. PARKED, WENT OUT AND RE-IGNITE THE ENGINE AND THE LIGHT DISAPPEARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352484August 28, 2010
STEERING
ON 8/24/10 I WAS DRIVING IN SF CITY TRAFFIC AS I NEARED AN INTERSECTION, MY POWER STEERING ON MY 2008 MAZDA 5 FAILED. I PULLED OVER INTO A RED ZONE, BARELY OUT OF TRAFFIC, AND TURNED OFF THE CAR. I READ THE MANUAL AND IT SUGGESTED TURNING THE CAR ON AGAIN. I DID BUT THE STEERING LIGHT REMAINED ON. I MOVED THE CAR (WITH DIFFICULTY AND NO SMALL AMOUNT OF STRESS) TO A SAFER LOCATION. I CALLED MAZDA AND THEY CAME AND TOWED THE CAR TO THE DEALERSHIP. THEY REPAIRED THE CAR IN 4 DAYS TIME. THEY TOLD US THEY WERE "ABOUT" TO SEND OUT RECALL NOTICES ON THE MAZDA 5. THE NEXT DAY (8/25) I READ IN THE NY TIMES AUTO SECTION THAT THE MAZDA CORP. IN JAPAN HAD KNOWN ABOUT THIS POWER STEERING FAILURE FOR 2 YEARS. THIS SEEMS INCREDIBLE TO ME, GIVEN THAT THE CAR IS BARELY 2 YEARS OLD. LUCKILY NOTHING HAPPENED BUT 5 MINUTES BEFORE I HAD BEEN ON THE FREEWAY GOING 55 MILES AN HOUR. WHAT WOULD HAVE HAPPENED IF THE POWER STEERING HAD GONE OUT THEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352341August 27, 2010
SUSPENSION:REAR, SUSPENSION:FRONT
MAZDA 5 - 2008 SHOCKS AND STRUTS CAUSES CAR UNBALANCED AND DAMAGING RUBBERS (BETWEEN SHOCK AND FRAME) TO CAUSE NOISES. THIS ALSO DAMAGES THE TIRES AND TIRE ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352158August 26, 2010
STEERING
LOSS OF POWER STEERING TWO TIMES ON MY MAZDA 5. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350491August 19, 2010
STEERING
AFTER TEN MINUTE DRIVE TIME FROM HOME, THE POWER STEERING FAILED WHILE DRIVING IN A PARKING DECK. STEERING FAILURE INDICATOR LIGHT ON DASH WAS ACTIVATED. WITH GREAT DIFFICULTY, I EXITED THE DECK AND PARKED ON THE STREET. AFTER AN HOUR OF BEING PARKED AND SEVERAL ENGINE RESTARTS, THE POWER STEERING CAME BACK ON. WE TOOK THE 2009 MAZDA5 TO THE DEALER FOR REPAIR AND WERE TOLD THAT THEY COULD FIND NOTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350550August 19, 2010
STEERING
TL* THE CONTACT OWNS A 2006 MAZDA 5. THE CONTACT STATED WHEN DRIVING UNDER 5 MPH, THE POWER STEERING WOULD LOCK AND SHE WOULD HAVE TO UTILIZE EXTREME BODILY FORCE TO MANEUVER THE STEERING WHEEL. THE DEALER REPLACED THE ENTIRE STEERING PUMP YET THE FAILURE PERSISTED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 89,729 AND THE CURRENT MILEAGE WAS 92,194.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350459August 18, 2010
TIRES
AT ABOUT 30,000 MILES, I NOTICED CONSIDERABLE VIBRATION AND A THUMPING NOISE, PARTICULARLY PROMINENT IN THE RIGHT FRONT QUADRANT. WHEN THE DEALERSHIP CHECKED THE PROBLEM IT WAS DIAGNOSED AS UNEVEN TIRE WEAR ON THE FRONT TIRES AND I PURCHASED TWO NEW TIRES AND HAD AN ALIGNMENT PERFORMED. THE PROBLEM RECURRED WITHIN 10,000 MILES, AFTER THE NEXT SERVICE. ONCE AGAIN THE DIAGNOSIS WAS UNEVEN TIRE WEAR, THIS TIME ON THE SET OF TIRES WHICH HAD NOT BEEN REPLACED. THE DEALER INDICATED THAT THEY NEEDED TO BE REPLACED AS THEY WERE A SAFETY RISK. ADDITIONALLY THE DEALER INDICATED THAT THE MAZDA 5 WAS HARD ON ITS REAR TIRES (FROM WHICH THESE HAD BEEN ROTATED AT THE LAST SERVICE). A QUICK REVIEW OF A VARIETY OF FORUMS WOULD INDICATE THAT THIS IS A PROBLEM THAT OTHERS HAVE EXPERIENCED AND THAT, IN ADDITION TO THE POOR QUALITY TOYO TIRES WHICH ARE ORIGINAL EQUIPMENT, WEAK ALLOY WHEELS MAY ALSO PLAY A ROLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349666August 16, 2010
STEERING
FIRST INCIDENT, POWER STEERING WAS LOST WHILE MAKING A U-TURN. WARNING LIGHT ILLUMINATED. REGAINED POWER AFTER HALF AN HOUR. SECOND INCIDENT, ATTEMPTED TO AVOID A SWERVING CAR, BUT STEERING WHEEL LOCKED UP AND COULD NOT CONTROL VEHICLE. ENDED UP SPINNING OUT AND CRASHED INTO ANOTHER CAR AND THE CENTER MEDIAN. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10346819August 2, 2010
STEERING
TL* THE CONTACT OWNED A 2007 MAZDA 5. THE CONTACT WAS ATTEMPTING TO CHANGE LANES WHILE DRIVING AT 77 MPH WHEN THE STEERING WHEEL BECAME UNRESPONSIVE. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AND THE VEHICLE PROCEEDED OFF THE ROADWAY. THE VEHICLE CRASHED INTO SEVERAL TREES BEFORE STOPPING. A CHILD PASSENGER WAS SEVERELY INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED AND TOWED TO A STORAGE LOT. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 80,000. UPDATED 08/19/10 *BF THE CONSUMER STATED SHE LOST CONTROL OF THE VEHICLE WHEN SHE HIT A BUMP IN THE ROAD. UPDATED 08/23/10
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10346164July 29, 2010
STEERING
POWER STEERING FAILED THREE TIMES YESTERDAY. DASH LIGHT CAME ON AND STEERING GOT VERY HEAVY ALTHOUGH I WAS ABLE TO MUSCLE THE CAR THROUGH TURNS. DAY WAS VERY HOT AND WE WERE DRIVING IN AN URBAN ENVIRONMENT. I DID WHAT THE OWNERS' MANUAL SAID - STOPPED AND SHUT OFF THE CAR, WAITED A FEW SECONDS AND RESTARTED THE CAR. IN TWO OUT OF THE THREE INSTANCES THE POWER STEERING LIGHT HAD GONE OUT AND THE POWER STEERING WAS WORKING. IN THE OTHER INSTANCE THE LIGHT DID NOT GO OUT AND THE POWER ASSIST WAS NOT WORKING. THE CAR IS WORKING OKAY NOW AND I AM NOT SURE IF OR WHEN THIS MIGHT OCCUR AGAIN. BECAUSE OF THE DRIVING SITUATION AT THE TIME AND BECAUSE I AM AN EXPERIENCED DRIVER THIS DID NOT PRESENT A GRAVE SAFETY ISSUE; HOWEVER, HAD I BEEN DRIVING FASTER AND THE ROAD CONDITIONS BEEN POOR IT COULD HAVE BEEN CATASTROPHIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343606July 16, 2010
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED A USED 07 MAZDA 5 WITH 37K FROM A HONDA DEALERSHIP. WAS TOLD BY THE DEALERSHIP THAT THE VEHICLE WAS PRIVATELY OWNED. ABOUT 100 MILES AFTER PURCHASE THE OIL FILTER HOUSING, JUST STARTED SPEWING OIL. ANOTHER 500 MILES LATER, A CRUNCHING NOISE BEGAN TO APPEAR IN THE REAR END AND THE CAR WAS CONSISTENTLY STEERING TO THE RIGHT. TOOK IT TO A MAZDA DEALERSHIP FOR REPAIR AND HAD THE REAR SHOCKS REPLACED STATED THEY ISSUE WAS THEY WERE LEAKING. THE ALSO MENTIONED THAT THE VEHICLE WAS A RENTAL VEHICLE OWNED BY ENTERPRISE, BUT THIS WAS NOT DISCLOSED AT THE TIME OF PURCHASE. AT THE SAME TIME TRANSMISSION FLUID WAS FLUSHED. RECEIVED VEHICLE AFTER REPAIRS, DROVE ANOTHER 200 MILES, TRANSMISSION STARTED SLIPPING WHEN SHIFTING FROM 2ND TO 3RD GEAR. THE REAR END ALSO STARTED MAKING THE SAME NOISE. ISSUES WERE IMMEDIATELY REPORTED TO THE MAZDA DEALERSHIP, AFTER NOT HAVING THE VEHICLE FOR 3 DAYS, NO ISSUES WERE FOUND. TOOK THE VEHICLE BACK THIS MORNING, WITH A NEW PROBLEM OF THE CHECK ENGINE LIGHT BEING ON AND THE REAR END ALWAYS MAKING THIS NOISE. THE MAIN TECHNICIAN FOR THE DEALERSHIP CURRENTLY HAS THE VEHICLE AND I AM SURE THAT I WILL HEAR THAT THE SHOCKS WERE LEAKING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341783July 7, 2010
STEERING
TL*THE CONTACT OWNS A 2009 MAZDA5. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY STIFF. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE ONTO THE EMERGENCY LANE AND SHUT OFF THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 6,700. UPDATED 09/01/10. *LJ UPDATED 09/02/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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