Mazda CX-7 Complaints

1,134 consumer complaints on file.

#10287171October 13, 2009
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I RECENTLY HAD AIR COMPRESSOR GOT ACGO OUT ON MAZDA CX7 JUST OUT OF WARRANTY. ALLEGEDLY, MAZDA IS AWARE OF PROBLEM WITH DESIGN AND DOING NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286579October 6, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
1. NO EVENTS INVOLVED. 2. FAILURE: PREMATURE AIR CONDITIONING COMPRESSOR FAILURE. FAILURE CAUSES OVERHEATING OF COMPONENT WITH SMOKING FROM UNDER HOOD ALONG WITH STRANGE NOISES. 3. COMPRESSOR UNIT HAD TO BE REPLACED BY A DEALERSHIP AT A COST OF OVER $1,000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285921October 1, 2009
EQUIPMENT
ABOUT A YEAR(8/21/08) AFTER PURCHASE (NEW) MY '07 CX-7 A/C WENT OUT(THE COMPRESSOR) 49,000MI AND OF COURSE IT WAS OUT OF WARRANTY. IT WOULD BE A LITTLE EASIER TOO SWALLOW IF IT WAS JUST ONE PART BUT NO IT USUALLY ENDS IN MOST OF THE SYSTEM BEING REPLACED! THE MAZDA TECH TOLD US THAT THE COMPRESSOR CLUTCH ASSEMBLY FAILED/IMPLODED AND WAS IN FACT GLOWING RED/BURNING INSIDE THE HOUSING. THE FAILED FRAGMENTS ENTERED THE A/C'S SYSTEM AND BASICALLY RUINED THE OTHER PARTS. AFTER GOING ROUND AND ROUND WITH MAZDA CORP. THEY COVERED SOME (COMPESSOR AND A $500 GIFT CARD) WITHOUT MENTION OF FAULT (GO FIGURE!). I REALLY HAD TO STAY ON THEM TO DO ANYTHING. THEY WERE VERY RELUCTANT, EVEN THEN IT COST ME $700! I PAYED MY HALF AND HAD IT REPAIRED AT TIM MARBURGER MAZDA(OUT OF BUSINESS NOW). MY WIFE DOES A LOT OF TRAVEL TO/FROM WORK AND WHAT DO YOU KNOW, ON 9/25/09 AT @87,000 THE SAME THING HAPPENED AGAIN!!!!! NOW, I'M TRUELY PISSED! NOT SURE EVEN IF I HAVE OPTIONS AT THIS POINT. I'M READY TO TAKE THE HIT ON A TRADE IN VALUE OF MY CAR. I FEEL THIS MAY BE A YEARLY OCCURENCE AND I CAN NOT AFFORD IT! IN THE TWO YEARS WE'VE HAD THE CAR/SUV I HAVE HAD NOW 2 A/C COMPLETE FAILURES, 1 BAD IDLER PULLEY, JUST WAITING FOR THE NEXT THING BEFORE I CAN GET RID OF IT. YOU KNOW I TRADED IN A '01 CHEVY TAHOE W/ 225,000 AND NEVER HAD ANY KIND OF PROBLEMS LIKE THIS JUST MINOR UP KEEP THAT I EXPECTED! WE WILL NEVER BUY ANOTHER MAZDA AGAIN. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10285862September 30, 2009
ENGINE AND ENGINE COOLING:ENGINE
2007 MAZDA 2007 AIR CONDITIONING SYSTEM SERVICED AT 53,603 MILES NO DEFECT NOTED DESPITE OUR COMPLAINT OF POOR PERFORMANCE. DEALER SAID IT WAS A DIRTY CABIN FILTER. 53,951 MILES SUDDEN CATASTROPHIC FAILURE OF AIR CONDITIONING COMPRESSOR AND CLUTCH. HEAVY SMOKE AND BURNING ODOR FROM ENGINE COMPARTMENT WIFE AND KIDS EVACUATED WHAT THEY THOUGHT WAS A BURNING CAR ON A BUSY STREET. COMPRESSOR/CLUTCH LOCKED UP BELTS LOSS OF ENGINE ACCESSORIES AND ENGINE COOLING. TURNS OUT THIS IS A KNOWN ISSUE WHICH MAZDA REFUSES TO ACKNOWLEDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285657September 29, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AC BLOWING WARM AIR AND LOUD NOISE FROM UNDER THE HOOD, SOUNDED LIKE I WAS DRIVING A DIESEL. TOOK CAR TO SHOP TO DETERMINE WHAT WAS CAUSING THE NOISE. AC COMPRESSOR GOING OUT CAR ONLY HAS 41,600 MILES ON IT. AC COMPRESSOR HAS TO BE REPLACED OR RISK MORE DAMAGE TO MOTOR. WARRANTY EXPIRED AT 36,000 MILES. COMPANY FIRST TOLD ME I HAD THE EXTENDED WARRANTY THEN LATER CALLED AND STATED I DID NOT HAVE EXTENDED WARRANTY AND JOB WOULD COST $1,100.00. TOLD THEM I WOULD COME AND GET CAR NOT ABLE TO PAY $1,100.00 FOR REPAIR. CALLED ME BACK LATER AND STATED THAT THEY WOULD COVER 60% IF I WOULD PAY 40%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284039September 15, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS STRANDED AN HOUR AWAY FROM HOME B/C MY MAZDA CX-7 WOULDN'T START. I HAD TO HAVE IT TOWED BACK TO THE DEALERSHIP AN HOUR AWAY. THE PROBLEM WAS THAT THE AC COMPRESSOR BROKE AND THAT CAUSE THE DRIVE BELT TO BREAK WHICH IN TURN CAUSED A MOTOR MOUNT TO BLOW OUT AND ALL THAT DRAINED MY BATTERY SUCH THAT I HAD TO REPLACE IT AS WELL. THIS HAPPENED LESS THAN A WEEK AGO AND I'M ALREADY HEARING OF OTHERS WHO HAVE ALSO HAD PROBLEMS WITH THEIR AC IN THE SAME TYPE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283917September 14, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS DRIVING HOME ON THURSDAY, 3 SEP 2009 WHEN I HEARD THIS HORRID SOUND COMING FROM UNDER THE HOOD OF MY CAR. I NOTICED SMOKE COMING FROM UNDER THE HOOD AND, FORTUNATELY, I WAS CLOSE TO MY DRIVEWAY SO I WAS ABLE TO PARK AND TURN THE CAR OFF. AT FIRST, I COULDN'T FIGURE OUT THE EXACT LOCATION OF WHERE THE SMOKE WAS COMING FROM BUT THE SMELL OF BURNING RUBBER FORCED ME TO LEAVE IT ALONE AND LET IT SIT OVER NIGHT. THE NEXT MORNING, WHEN I STARTED THE CAR, I NOTICED THAT THERE WAS A REALLY HOT PART ON MY CAR ... I'M NOT MECHANICALLY INCLINED BUT, I KNEW THAT THE METAL PART TURNING A BRIGHT SHADE OF ORANGE IS NOT A GOOD THING. I HAVE A MECHANIC FOR A NEIGHBOR AND I ASKED HIM TO LOOK AT MY CAR. HE IMMEDIATELY ASKED ME IF MY A/C WAS ON (IT WAS ON 1). ONCE I TURNED IT OFF, THE SOUND AND SMOKE WENT AWAY BUT HE TOLD ME THAT THE A/C COMPRESSOR IS SHOT. BEING THAT MY CAR IS ONLY 2 YEARS AND HAS ONLY 29797 MILES ON IT, I CALLED MAZDA (USA) TO SEE IF I COULD TAKE MY CAR TO THE MAZDA DEALERSHIP HERE IN LANDSTUHL, GERMANY AND HAVE IT FIXED - AS IT IS STILL UNDER WARRANTY. SIMPLE ANSWER- NO. I HAVE READ NUMEROUS STORIES ON THE INTERNET ABOUT OTHER 2007 CX-7 OWNERS HAVING THE SAME PROBLEM (AND HOW THE 2008 CX-7'S A/C COMPRESSOR WAS UPDATED, THUS DOES NOT HAVE THE SAME ISSUE), SO MAZDA IS AWARE OF THE PROBLEM, THEY'VE JUST CHOSEN TO REMAIN MUM ABOUT IT. NOW I AM IN A QUANDRY AS TO HOW TO GO ABOUT REPAIRING THIS CAR. I AM IN A DILEMMA OF HAVING TO REPAIR THE CAR BUT AT WHAT EXPENSE? IF I DO IT MYSELF, ANY CHANCE OF HAVING MAZDA STAND BY THE PART IS THROWN INTO QUESTION WHEN I DO RETURN BACK TO THE U.S. IN 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283941September 14, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
AIR CONDITIONER STOPPED BLOWING COOL AIR. WAS ON A THREE HOUR TRIP AND STOPPED AT A 4 WAY. THE MAZDA CX-7 ENGINE DIED AND WOULD NOT START. I HAD TO BE PUSHED TO THE SIDE OF A BUSY INTERSECTION. THE DEALERSHIP SAID IT WAS THE A/C COMPRESSOR. THE COMPRESSOR WENT OUT AND CAUSED THE BELT TO SLIP, NOT ALLOWING THE ALTERNATOR TO DO ITS JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283458September 9, 2009
ENGINE AND ENGINE COOLING
I WAS DRIVING DOWN THE ROAD WHEN ALL OF A SUDDEN I COULD SMELL SMOKE AND MY AC JUST STOPPED. I TOOK MY 2007 MAZDA CX-7 INTO 3 SHOPS. ONE WAS THE MAZDA DEALER WHERE I BOUGHT THE CAR. ALL 3 PLACES TOLD ME THAT MY AC COMPRESSOR CLUTCH HAD GONE OUT. THE PART AND LABOR IS COSTING ME $750 TO FIX. I HAVE BEEN READING ON SEVERAL ONLINE FORUMS THAT THIS IS A COMMON PROBLEM AND OFTEN LEADS TO THE S-BELT BREAKING AND THE ENTIRE CAR JUST STOPPING WHILE DRIVING. I EVEN HAD ONE OF THE MECHANICS TELL ME THAT IT COULD HAPPEN TO ME AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282518September 1, 2009
ENGINE AND ENGINE COOLING
THE AIR CONDITIONER COMPRESSOR ON MY 2007 MAZDA CX-7 WITH APPROXIMATELY 45,000 MILES QUIT WORKING AND THE AIR CONDITIONER STARTED BLOWING HOT AIR. THE FAULTY COMPRESSOR CAUSED THE ENGINE TO SEIZE, START SMOKING PROFUSELY AND STARTED AN INTERNAL FIRE THAT SEVERELY DAMAGED THE ENGINE AND NEARLY CAUSED AN ACCIDENT ON A BUSY HIGHWAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10282549September 1, 2009
ENGINE AND ENGINE COOLING
VEHICLE BEGAN TO SMOKE FROM UNDER THE HOOD. PULLED TO SHOULDER OF EXPRESSWAY AND SHUT ENGINE OFF. LOOKED UNDER HOOD, THEN TRIED TO RESTART. ENGINE WOULD NOT CRANK. HAD VEHICLE TOWED TO DEALERSHIP. FOUND A/C COMPRESSOR SEIZED AND STARTER DAMAGED FROM ATTEMPTING TO RESTART ENGINE. DEALER REPLACED STARTER, A/C COMPRESSOR, EXP TANK, BELT AND FREON. VEHICLE IS A ONE OWNER WITH 43,203 MILES. DEALER DID SPLIT COST $1879.92/$939.96. WHEN SEARCHING ON LINE, FOUND MANY CUSTOMERS OF SAME VEHICLE W/SAME PROBLEM SEEMS MAZDA KNOWS OF PROBLEM AND HAS CHANGED DESIGN OF COMPRESSOR, BUT WILL NOT RECALL THIS ITEM, EVEN THOUGH VEHICLE CAN LOOSE POWER STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282477August 31, 2009
ENGINE AND ENGINE COOLING
I HAVE BEEN DRIVING A 2007 MAZDA CX-7 FOR TWO YEARS NOW, AT 48,000 MILES, MY AC COMPRESSOR LOCKED UP. THE AIR STARTED BLOWING WARM THEN STARTED SEEING SMOKE FROM UNDER THE HOOD. I HAD TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND SMELLED BURNING PLASTIC. TOOK THE CAR TO THE DEALER AND THEY TOLD ME THE AIR CONDITIONER COMPRESSOR GAVE OUT AND WOULD COST 1200 TO FIX. I READ ONLINE POSTS AND THIS SEEMS TO BE A WIDESPREAD PROBLEM AND CLEARLY MAZDA IS SELLING A DEFECTIVE PRODUCT. THE SMOKE IS A ENVIRONMENTAL HAZARD AND DANGEROUS IF IT LEADS TO FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281753August 25, 2009
POWER TRAIN:DRIVELINE
VEHICLE DRIVING ON ROUTE 95 SOUTH AT 60-65 MPH LOST POWER IMMEDIATELY FOR SOME UNKNOWN REASON. DRIVER ABLE TO GET CAR TO BREAKDOWN LANE WITHOUT POWER. UNABLE TO START VEHICLE. VEHICLE TOWED 100 MILES TO SERVICE STATION. DETERMINATION TIMING CHAIN BROKE AT 72,000 MILES. DEALER REPLACE TIMING CHAIN. UNSUCCESSFUL. NEEDS A NEW ENGINE. NEW ENGINE ORDERED. PARTS ARE AT DEALERSHIP. POTENTIAL FOR INJURY OR DEATH WAS VERY GREAT DUE TO RATE OF SPEED TRAVELING ON A MAJOR INTERSTATE AND SUDDEN LOSS OF POWER OF THE VEHICLE. BREAKAGE OCCURRED AT NIGHT ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280887August 18, 2009
ENGINE AND ENGINE COOLING, TIRES
MY AC COMPRESSOR FROZE AT 45000 MILES WHILE DRIVING ON THE HIGHWAY. I WAS TOLD BY THE DEALERSHIP THAT THIS IS NOT A COMMON OCCURRENCE. THAT WAS OBVIOUSLY A LIE. COST FOR REPAIRS- $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280913August 18, 2009
ENGINE AND ENGINE COOLING
WE HAVE A 2007 MAZDA CX-7. WE WERE DRIVING HOME FROM CAMPING AND STARTED TO SMELL THIS HORRIBLE BURNING RUBBER SMELL COMING FROM THE TRUCK. AFTER A FEW MINS I STARTED SEEING SMOKE COMING FROM THE RIGHT SIDE OF THE HOOD. AT THAT TIME OUR FRIENDS CALLED US. WE HAD THEM FOLLOWING FROM CAMPING. THEY SAID THEY SEEN ALOT OF SMOKE AND SMELLED SOMETHING BAD. WE GOT OFF AT FEDERAL WAY AND PULLED INTO A SHELL STATION TO LOOK AND GET GAS. MY HUSBAND LIFTS THE HOOD AND THERE IS A SMALL FIRE AND LOTS MORE SMOKE COMING FROM THE A/C COMPRESSOR. HE THEN NOTICES THAT THE SERPENTINE BELT IS ALMOST MELTED THREW. SO WE PULL INTO A PARKING SPOT AND OUT OF THE WAY WHEN WE HEARD A LOUD NOISE AND SNAP. THE BELT CAME OFF. SO WE HAD TO CALL MAZDA ROADSIDE SERVICE AND GET IT TOWED TO THE AUBURN DEALERSHIP. IT WAS SUNDAY NIGHT SO WE HAD TO WAIT UNTIL MONDAY MORNING TO CALL. WE HAD OUR 3 YEAR OLD SON WITH US. WE THOUGHT WE WERE BUYING A SAFE CAR AND WOULDN'T HAVE TO DEAL WITH SOMETHING LIKE A SMALL FIRE WITH 2007 SAFEST VEHICLE OF THE YEAR. NOW IT TURNS OUT OUR WARRANTY ENDED 2,000 MILES AGO WE HAVE 38,000 AND THERE IS NOTHING THEY WILL DO TO HELP, OTHER THAN SAY ITS 1500 TO FIX YOUR CAR. WE ARE A SINGLE FAMILY INCOME AND THAT'S ALOT OF MONEY TO COME UP WITH. I HAVE FOUND OUT THERE ARE A HUNDRED OR SO PEOPLE THIS HAS HAPPENED TO. WHY IS THERE NO RECALL ALREADY? IT OBVIOUSLY CAUSES SMALL FIRES AND IS NOT SAFE FOR CHILDREN. PLEASE CONSIDER RECALLING THE A/C COMPRESSORS, CLUTCH PACKS, AND SERPENTINE BELTS. MAZDA MUST KNOW THERE IS A PROBLEM. THEY HAVE A DEAL FOR THE PARTS. "GENUINE MAZDA CX-7 AIR CONDITIONER COMPRESSOR WITH CLUTCH AND BELT NEW LOWER PRICE $484.85", BUT I WAS STILL QUOTED $1,500. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10280761August 17, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING 07 MAZDA CX7 NOTICED EXTREME SMOKE FROM ENGINE. PARKED AND TOWED TO DEALER. INFORMED OF AC COMPRESSOR FAILURE. MAZDA MANUFACTURE OFFERED TO SPLIT COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280501August 15, 2009
EQUIPMENT
I DRIVE A 2007 MAZDA CX-7. DRIVING DOWN THE INTERSTATE, I NOTICED MY AIR CONDITIONING WAS NOT AS COLD AS IT HAS ALWAYS BEEN. I PULLED OFF THE INTERSTATE AND CAME TO A STOP WHERE I NOTICED WHITE SMOKE FROM THE RIGHT SIDE OF MY HOOD, I HEARD A LOUD AND UNPLEASANT NOISE AS WELL AS A HORRIBLE SMELL COMING FROM MY CAR. I WAS ABLE TO GET THE CAR BACK TO MY RESIDENCE; HOWEVER, AFTER TURNING MY CAR OFF IT WOULD NO LONGER START. I HAD TO TOW MY CAR TO THE MAZDA DEALERSHIP FOR REPAIR. TURNS OUT THE AIR COMPRESSOR LOCKED UP AND THE REPLACEMENT OF THE AIR COMPRESSOR IS $900+. MY CAR HAS NOT YET TURNED 40,000 MILES. AFTER A COUPLE INTERNET SEARCHES (WWW.EDMUNDS.COM) IT SEEMS AS THOUGH THIS INSTANCE OF THE AIR COMPRESSOR LOCKING UP AND MAKING THE AUTOMOBILE UNUSABLE IS A VERY COMMON PROBLEM WITH MY PARTICULAR MODEL AND YEAR CAR. ALL OF THE SITUATIONS I READ ABOUT WERE ALSO ON CARS WITH LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280225August 12, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 2007 MAZDA CX7, IT'S ONLY TWO YEARS OLD AND I JUST SPENT $900.00 FOR A NEW COMPRESSOR FOR THE A/C. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280147August 11, 2009
ENGINE AND ENGINE COOLING
AC COMPRESSOR HAS LOCKED UP. FURTHER DAMAGE UNKNOWN AT THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279852August 9, 2009
EQUIPMENT, VISIBILITY
A/C STOPPED WORKING - INSTEAD OF COLD, IT BLOWING HOT AIR - WHILE RETURNING FROM THE TRIP (~4HHS). AFTER THAT, ON ~45M/H ROAD - I FELT A SMELL AND SAW SMOKE CAME FROM UNDER THE HOOD. HAD TO CALL FIRE DEPARTMENT, LUCKILY CAR/ENGINE DID NOT FLAME UP. CAR IS IN REPAIR SHOP NOW. IT WAS NOT ONLY A FIRE HAZARD, BUT ALSO PROBABLY HEALTH TOO: I HAVE BEEN DRIVING AND BREATHING WHATEVER IS BURNING ?! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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