Mazda CX-5 Service Bulletins (2021)

497 manufacturer communications on file.

• October 17, 2023•Document ID: 10244671

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-003-23

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

  Associated Products (7)

  2024 Mazda CX-52023 Mazda CX-52023 Mazda CX-92022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-9
  Associated Documents

  • DownloadMC-10244671-0001.pdf↗
• October 11, 2023•Document ID: 10244679

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-032-23a

  Date Added:

  November 2, 2023

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

  Associated Products (26)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 6 more
  Associated Documents

  • DownloadMC-10244679-0001.pdf↗
• October 6, 2023•Document ID: 10244665

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SA-042-23a

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

  Associated Products (19)

  2024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10244665-0001.pdf↗
• September 15, 2023•Document ID: 10243568

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  SA-003-23a

  Date Added:

  October 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 more
  Associated Documents

  • DownloadMC-10243568-0001.pdf↗
• September 14, 2023•Document ID: 10243559

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  PF-23-09

  Date Added:

  October 5, 2023

  Manufacturer:

  MAZDA

  Summary

  MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part will result in a debit of the full component price. It is highly recommended to set a calendar reminder at the time of the order for no more than 60 days to ensure all orders are returned if repaired and if not repaired, contact the customer to cancel the order and return the unit.

  Associated Products (22)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 2 more
  Associated Documents

  • DownloadMC-10243559-0001.pdf↗
• September 13, 2023•Document ID: 10243569

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; STRUCTURE

  Mfr Comm. #:

  SA-039-23a

  Date Added:

  October 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (26)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 6 more
  Associated Documents

  • DownloadMC-10243569-0001.pdf↗
• September 13, 2023•Document ID: 10243545

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-001-23b

  Date Added:

  October 4, 2023

  Manufacturer:

  MAZDA

  Summary

  Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next time, the front brake pads move to the other side, which causes a click noise. Front Brake Noise Symptom 2: Some vehicles may exhibit the brakes having an unusual noise or vibration when applying the brake. This is caused by rust on the brake disk plate’s surface. Rear Brake Noise Symptom 1: Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape. Rear Brake Noise Symptom 2: Some vehicles equipped with an electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

  Associated Products (4)

  2024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-5
  Associated Documents

  • DownloadMC-10243545-0001.pdf↗
• August 28, 2023•Document ID: 10241637

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Mfr Comm. #:

  SA-050-23

  Date Added:

  September 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about scratches on the instrument cluster lens.

  Associated Products (25)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 5 more
  Associated Documents

  • DownloadMC-10241637-0001.pdf↗
• August 28, 2023•Document ID: 10241634

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING; EXTERIOR LIGHTING

  Mfr Comm. #:

  SA-009-23h

  Date Added:

  September 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10241634-0001.pdf↗
• August 16, 2023•Document ID: 10241612

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-037-23a

  Date Added:

  September 3, 2023

  Manufacturer:

  MAZDA

  Summary

  A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. Hotline and MASH authorization is not required to order parts for performing this repair. If there are any questions on part ordering or part status, contact the DAG group for assistance.

  Associated Products (10)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda6
  Associated Documents

  • DownloadMC-10241612-0001.pdf↗
• August 15, 2023•Document ID: 10241633

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; EXTERIOR LIGHTING; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-009-23g

  Date Added:

  September 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10241633-0001.pdf↗
• July 28, 2023•Document ID: 10240492

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  SA-044-23

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of going up or down an incline while simultaneously making a turn. NOTE: For Mazda6 vehicles, the noise may only be heard once per day. To reproduce the concern, allow the vehicle to sit overnight and then drive it. The noise has been traced to the front stabilizer (sway bar) bushings and the recommended action is the following repair information (if the noise can be duplicated). NOTE: The repair itself is not complex, but accurately replicating the concern may require additional time. To minimize inconvenience to the customer, ensure that they are provided with a loaner vehicle while the diagnosis and repair take place.

  Associated Products (4)

  2023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52021 Mazda Mazda6
  Associated Documents

  • DownloadMC-10240492-0001.pdf↗
• July 21, 2023•Document ID: 10240494

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SA-042-23

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

  Associated Products (17)

  2024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10240494-0001.pdf↗
• July 14, 2023•Document ID: 10240489

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  SA-040-23

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.

  Associated Products (4)

  2024 Mazda CX-52023 Mazda CX-52022 Mazda CX-52021 Mazda CX-5
  Associated Documents

  • DownloadMC-10240489-0001.pdf↗
• July 11, 2023•Document ID: 10240495

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-027-23b

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".

  Associated Products (15)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10240495-0001.pdf↗
• July 6, 2023•Document ID: 10240496

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  SA-039-23

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (24)

  2024 Mazda CX-302024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-9+ 4 more
  Associated Documents

  • DownloadMC-10240496-0001.pdf↗
• July 5, 2023•Document ID: 10240484

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; LATCHES/LOCKS/LINKAGES; EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  SA-009-23F

  Date Added:

  August 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

  Associated Products (16)

  2024 Mazda CX-902023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10240484-0001.pdf↗
• June 28, 2023•Document ID: 10238689

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-015-23d

  Date Added:

  July 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Connected Services, Frequently Asked Questions (FAQ)

  Associated Products (16)

  2024 Mazda CX-902023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10238689-0001.pdf↗
• June 13, 2023•Document ID: 10238692

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-027-23a

  Date Added:

  July 5, 2023

  Manufacturer:

  MAZDA

  Summary

  IN-VEHICLE NETWORK MALFUNCTION AND MASTER WARNING LIGHT ON. DTC U3000:04 STORED (DOES NOT APPLY TO 09-001/23)

  Associated Products (15)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10238692-0001.pdf↗
• June 13, 2023•Document ID: 10238680

  Service Bulletin/Repair Instructions
  WHEELS; TIRES

  Mfr Comm. #:

  SA-008-23a

  Date Added:

  July 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).

  Associated Products (19)

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  Associated Documents

  • DownloadMC-10238680-0001.pdf↗