Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10608420July 6, 2014
SERVICE BRAKES, STEERING, ENGINE
WHILE DRIVING ON TWO LANE ROAD APPROX. 50 MPH, ENGINE STOPPED, ADVANCE TRACK LIGHT CAME ON , LOST STEERING AND BREAKING, COASTED TO STOP. RESTARTED AND DROVE HOME. CARRIED TO DEALER , WHO REPLACED. *JS STEERING GEAR. COMPUTER SHOULD SHOW YOU WARNING BUT NOT SHUT VEHICLE DOWN LOOSING BREAKING AND STEERING. IF THERE HAD BEEN TRAFFIC OR HAD BEEN ON BUSY ROAD TRAVELING INT. SPEED COULD HAVE BEEN LIFE TAKING FOR MY FAMILY AND OTHERS ON SAME ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606402June 27, 2014
STRUCTURE, WHEELS:RIM, STRUCTURE:BODY:DOOR
TL* THE CONTACT STATED THAT THE VENT IN THE DASHBOARD BUCKLED AND THE DEALER STATED THAT THEY WERE UNABLE TO REPAIR. THE DEALER INFORMED THE CONTACT THAT SHE WILL HAVE TO REPLACE THE ENTIRE DASH BOARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT STATED THAT SHE TOOK HER VEHICLE INTO THE LINCOLN DEALERSHIPS YESTERDAY AND THEY TOOK PICTURES AND STATED THAT THEY WERE GOING TO SEND THEN TO THE MANUFACTURER. THE APPROXIMATE MILEAGE AT THE TIME OF FAILURE WAS 120,000. .... UPDATED 08/05/14 *BF THE CONSUMER STATED THE ALL FOUR TIRE RIMS PEELED AND HAD TO BE REPLACED. THE RIGHT AND LEFT DOOR PANEL CRACKED. UPDATED 08/19/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606477June 27, 2014
ENGINE, VEHICLE SPEED CONTROL
APPROXIMATELY 1 MONTH AGO (IN MAY, 2014), WHILE IN THE PARKED POSITION AND IN A PARKING SPACE, NO FOOT ON BRAKE OR ACCELERATOR, MY 2007 LINCOLN MKZ (61,000 MILES) ENGINE SUDDENLY REVVED UP AND BEGAN TO THRUST FORWARD. I IMMEDIATELY HIT MY BRAKE HARD, WHICH STOPPED THE CAR PRIOR TO HITTING THE CURB OR OTHER OBSTACLES; HOWEVER, HAD IT NOT BEEN FOR MY QUICK REFLEX, I SHUDDER TO THINK WHAT MIGHT HAVE HAPPENED! THERE WAS A CURB, A TRASH CAN, AND A BUILDING DIRECTLY IN FRONT OF ME, AND HAD I NOT BEEN ABLE TO STOP THE CAR, THERE'S NO DOUBT I WOULD HAVE PLOWED STRAIGHT THRU ALL! I RESEARCHED THE PROBLEM ONLINE, BUT FOUND NO RECALLS EXCEPT ON FLOOR MATS THAT GET STUCK. I DON'T HAVE THE FACTORY INSTALLED FLOOR MATS IN MY CAR AND DOUBT THAT THIS IS MY PROBLEM. I DID FIND A FEW SIMILAR COMPLAINTS ABOUT THE RACING, SURGING, ACCELERATING ENGINE ISSUES OCCURRING WITH THIS MAKE & MODEL. I PRINTED OUT THESE COMPLAINTS AND TOOK TO MY LOCAL FORD DEALERSHIP. THEY RESEARCHED IT AS WELL AND FOUND NO RECALLS AND OF COURSE THEY OFFERED TO CHECK OUT THE CAR, INQUIRING ABOUT MY EXTENDED WARRANTY, IF ANY. I'VE SINCE HAD A FEW INCIDENCES OF MINOR UNPROVOKED ENGINE RACING WHILE DRIVING THAT DIDN'T APPEAR TO BE TOO CRITICAL; HOWEVER, I HAVE THIS SITUATION ON MY MIND WHILE DRIVING AND THE THOUGHTS ARE UNSETTLING! I DON'T KNOW WHAT TO DO AT THIS POINT AS I DON'T HAVE MONEY FOR EXPENSIVE REPAIRS! ARE THERE ANY UPDATES ABOUT RECALLS, ETC. CONCERNING THIS SITUATION AS MY LIFE AS WELL AS THE LIVES OF OTHERS ARE ON THE LINE! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606534June 27, 2014
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT WAS ADVISED BY ANOTHER DRIVER THAT THE VEHICLE HAD CAUGHT ON FIRE FROM UNDERNEATH. THE CONTACT ATTEMPTED TO SHUT OFF THE VEHICLE BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A PARK. THE FIRE DEPARTMENT HAD TO EXTINGUISH THE FIRE TWICE BECAUSE ONCE IT WAS LOADED ON THE TOW TRUCK THE FIRE STARTED AGAIN. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10605807June 25, 2014
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
CAR ROLLS ON ITS OWN WITHOUT DEPRESSING BRAKE OR ENGAGING ANY GEAR. VEHICLE HAS DONE THIS ABOUT 5 TIMES IN PAST 6 MONTHS AND TWICE IN THE LAST 6 WEEKS. CAR IS VERY DANGEROUS AT "ANY SPEED" SINCE IT "RUNS" ON ITS OWN. FORD SHOULD RENAME THIS MKZ HYBRID VEHICLE EITHER: DMD FOR "DRIVING MISS DAISY" OR UAS FOR "UNSAFE AT ZERO" PUF FOR "PURE UNADULTERATED FICTION" FORD HAS LIED ABOUT CAR PERFORMANCE (ADVERTISED 45 MPG CITY + HIGHWAY FOR BOTH 2013 & 2014 HYBRID MODELS) WHEN I ONLY GET ABOUT 60% OF THAT - 28 MPG (DOCUMENTED) IN ORDER TO GAIN MARKET SHARE (HYBRIDS ESP. LEXUS). FORD BLAMES ITS OWN WIND TUNNEL TESTS FOR OVERSTATED MPG (MAYBE TESTED WITH HURRICANE SANDY AT THEIR BACK). NOW, THIS CAR DRIVES ITSELF, A NICE SAFETY FEATURE HUH ? AND, FORD NEVER ISSUED ME ANY RECALL ON ITS UNIQUE "INVISIBLE CHAUFFEUR DRIVEN" VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10605478June 24, 2014
STEERING
FOLLOWING DRIVING THROUGH A PUDDLE, NOT AN OVERLY DEEP PUDDLE, PERHAPS 3-4 INCHES, THE POWER ASSIST MALFUNCTION MESSAGE APPEARED AND THE POWER STEERING TURNED OFF. AFTER ALLOWING THE CAR TO DRY, THE FAILURE CLEARED FOR A SHORT TIME BUT COMES BACK ON WITHIN 5 MILES OF DRIVING. TAKING CAR TO DEALER FOR SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604286June 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597391June 10, 2014
ENGINE
5 JUNE 14: ENGINE DIED WHILE STOPPED IN HEAVY TRAFFIC. RESTARTED IN PARK ON THIRD TRY. BRAKE AND CROSS TRAFFIC FAULT WARNING LIGHT CAME ON. DEALER UNABLE TO DUPLICATE PROBLEM. 7 JUNE 14: ENGINE DIED SECOND TIME AFTER ENTERING ENTRANCE STREET TO PARKING LOT AT 10 MPH. RESTARTED AFTER STOPPING AND PUTTING TRANSMISSION IN TO PARK. NO WARNING LIGHTS CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596288June 5, 2014
STEERING
INCIDENT OCCURRED AFTER TURNING RIGHT FROM A FULL STOP AT A STOP LIGHT ONTO CURVY ROAD WITH MODERATE DOWNHILL SLOPE AND CONSTRUCTION BARRICADES ON THE PASSENGER SIDE. TRAFFIC WAS APPROACHING IN OPPOSITE LANE. ROAD WAS CURVING TO THE RIGHT. FRONT COLLISION AVOIDANCE AUDIBLE ALARM AND FLASHING RED LIGHT ACTIVATED. AT THE SAME TIME, ANOTHER ALARM SOUNDED AND A WARNING SCREEN CAME THE DASHBOARD INDICATING THAT THERE WAS A MALFUNCTION IN THE POWER ASSIST STEERING. THE STEERING WHEEL BECAME NEARLY IMPOSSIBLE TO TURN, AND THE CAR BEGAN TO VEER INTO ONCOMING TRAFFIC. ONLY WITH GREAT EFFORT WAS I ABLE TO PULL THE CAR TO THE RIGHT AND BACK INTO MY OWN LANE TO AVOID A HEAD ON COLLISION. CAR IS NOT DRIVABLE AND IS BEING TOWED THIS MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596460June 5, 2014
POWER TRAIN
THE WRENCH ICON APPEARED ON THE STEERING WHEEL DASHBOARD, PROMPTING TO CHECK OWNERS' MANUAL. WHEN YOU LOOK UP THE INCIDENT IT READS POWERTRAIN FAULT OR AN AWD FAULT HAS BEEN DETECTED. CONTACT DEALERSHIP AS SOON AS POSSIBLE. OTHER PAST RECALLS HAVE MENTIONED THIS TO BE A TRANSMISSION RANGE SENSOR ISSUE. AN ISSUE THAT CAN RESULT IN A SHIFT OUT OF PARK--USING THE PUSHBUTTONS ON THE DASHBOARD THAT THE MKZ SUBSTITUTES FOR A TRADITIONAL SHIFT LEVER--WITHOUT THE DRIVER FIRST HAVING TO PRESS THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596158June 4, 2014
WHEELS
THE CHROME COATING ON THE ALUMINUM WHEELS STARTED PEELING AND THE AIR WAS LET OUT OF THE TIRES. ONE TIRE HAD EXPLOSIVE DECOMPRESSION WHEN THE CHROME PEELED. IF THE VEHICLE HAD BEEN TRAVELING AT EVEN A MODERATE RATE OF SPEED THE RESULTS COULD HAVE BEEN DEADLY. WHEN THE WHEEL LOSES AIR AND SIDEWALL INTEGRITY WHILE MOVING THE TIRE COULD JUST PEEL OFF THE RIM. I HAD TO HAVE THE RIM BEAD AREA SANDED DOWN TO RE SEAT THE TIRE. THE CHROME CONTINUES TO PEEL. THIS APPEARS TO BE A COMMON PROBLEM THAT LINCOLN DOES NOT WANT TO DEAL WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595831June 3, 2014
ELECTRICAL SYSTEM
MY IGNITION COIL IMPLODED. I REPLACED 6 PLUGS AND ONE COIL, BUT AS THEY WERE GETTING INSTALLED THE MECHANIC SHOWED ME THAT THE COMPUTER IN MY CAR WAS NOT GIVING A READING TO THE NEW COIL, I TOOK THE CAR TO THE DEALER AND THEY CONFIRMED THAT I NEED A NEW COMPUTER (PCM) THE CAR SHAKES UNDER 50 MPH, STOP LIGHTS, ETC...THE DEALER TOLD ME THAT IT WAS A GLITCH ON MY MODEL CAR BUT THEY WON'T FIX IT UNLESS I PAY $1600 TO GET IT DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594488May 28, 2014
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT PROPANE FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CATALYTIC CONVERTER MIGHT HAVE FAILED BUT WAS UNAWARE HOW TO REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593230May 21, 2014
WHEELS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT ALL FOUR TIRES HAD EXPERIENCED MULTIPLE OCCASIONS OF AIR DEFLATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INNER RIM OF THE ALUMINUM WHEEL WAS CORRODED AND DAMAGED THE INSIDE OF THE TIRES CAUSING AIR TO EXIT THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588368May 14, 2014
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE TRAVELING 30 MPH, HIS FOOT WAS CAUGHT ON SOMETHING UNDERNEATH THE DASHBOARD WHILE HE WAS MOVING IT FROM THE ACCELERATOR TO THE BRAKE PEDAL. THE FAILURE OCCURRED ON 3 DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 27,300. THE CURRENT MILEAGE WAS 27,348. UPDATED 7/25/14*CN UPDATED 8/28/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583094April 16, 2014
WHEELS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE, EQUIPMENT
WHEELS ARE 19". SPARE TIRE IS 17".DROVE A 100 MILES ON THE SPARE. AFTER WHEELS WAS REPLACE. I HAD TO HAVE 4 WHEEL ALIGNMENT CORRECTED. SERVICE DEPT. SAID A CONTROL ARM HAD SHIFTED. STANDARD WHEELS ARE 18". I HAD 19" FACTORY INSTALLED WHEELS. THERE IS A FULL SIZE SPARE AVAILABLE WHICH DID NOT COME WITH THE CAR. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583172April 16, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
COPY OF EMAIL TO FORD MOTOR ON APRIL 16, 2014: WE RECENTLY LEASED A 2014 LINCOLN MKZ. THE NEW PUSH BUTTON SHIFT CONTROL THAT WE ARE NOT ACCUSTOMED TO, RESULTED IN AN ACCIDENT WITH $1187 WORTH OF DAMAGES TO THE FRONT END. FORTUNATELY, THERE WERE NO INJURIES AND THE BUILDING/DRAIN PIPE WE HIT DID NOT SUSTAIN DAMAGE REQUIRING A POLICE REPORT OR INSURANCE CLAIM. SUMMARY: CAR LEASED FROM STAR LINCOLN ON FEBRUARY 22ND. WHILE DRIVING TO FLORIDA ON MARCH 22ND WE STOPPED FOR GASOLINE/COFFEE. AFTER FILLING THE CAR I WENT INSIDE THE SERVICE STATION. MY WIFE SUBSEQUENTLY MOVED THE CAR FROM THE PUMP AREA TO THE PARKING AREA IN FRONT OF THE SERVICE STATION. SHE THEN STOPPED THE CAR WITH THE BRAKE AND THOUGHT THE CAR WAS THEN IN PARK. UPON TAKING HER FOOT OFF THE BRAKE, THE CAR LURCHED FORWARD HITTING THE BUILDING CORNER AND KNOCKING DOWN THE DRAIN PIPE. FIVE MORE FEET OVER, SHE WOULD HAVE CRASHED INTO THE SERVICE STATION WINDOW SO WE CONSIDER OURSELVES LUCKY. MY WIFE AND I ARE EXPERIENCED, LONG TIME DRIVERS AND FIND THE PUSH BUTTON SHIFT CONTROL INITIALLY CONFUSING. IN FACT WE ARE NOW BOTH SAYING ALOUD WHEN WE STOP TO PARK, PUSH PARK AND THEN OFF. I DO PLAN ON REPORTING THIS INCIDENT TO NHSTA TO SIMPLY BE ON THE RECORD. THANK YOU FOR YOUR ATTENTION. TO NHTSA- WE REALIZE THIS IS A MATTER OF DRIVER ERROR AND NOT SURE WHAT CAN BE DONE BY AUTOMOTIVE COMPANIES TO HELP DRIVERS BE MORE ADEPT AT THE NEW TECHNOLOGY. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10579667April 14, 2014
POWER TRAIN, ELECTRICAL SYSTEM
CAME TO A STOP AT STOP SIGN. MADE A LEFT HAND TURN AT APPROX. 7 MPH. WHILE THE CAR WAS MOVING AT WENT FROM DRIVE TO NEUTRAL AND THEN INTO PARK. THIS IS THE 3RD TIME IT HAS HAPPENED. CAR WAS TAKEN BACK TO DEALER ON 4/14 FOR REPAIRS. THIS IS ALSO THE 3RD ELECTRICAL SYSTEM MALFUNCTION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579476April 13, 2014
WHEELS
VEHICLE WAS PURCHASED USED FROM A 3RD PARTY IN MARCH 2010 WITH 46,000 MILES AND WAS UNDER FACTORY WARRANTY. WE DISCOVERED THE WHEELS HAD CHROME FLAKING BADLY SOON AFTER PURCHASE, AND ROB SIGHT LINCOLN MERCURY (NOW DBA ROB SIGHT FORD) ONLY AGREED TO REPLACE TWO OF THE WHEELS UNDER WARRANTY CLAIMING IT WAS A COSMETIC ISSUE. SINCE THE CAR HAD BEEN PURCHASED THROUGH ANOTHER DEALER, ROB SIGHT WAS HESITANT TO HONOR THE WARRANTY EVEN ON THE TWO WHEELS THEY DID REPLACE. SUBSEQUENTLY, WE HAVE EXPERIENCED AT LEAST10 FLAT TIRES ON THE REMAINING WHEELS, EVEN AFTER REPLACING ALL FOUR TIRES. CLEARLY THE ORIGINAL FLAKING ISSUE IS FAR MORE THAN COSMETIC, IT'S A SAFETY ISSUE. AT A COST OF NEARLY $1,000 EACH TO REPLACE WHEELS, THAT HAS NOT BEEN CONSIDERED AN ACCEPTABLE ALTERNATIVE. WE HAD THE WHEELS REBUILT AT A CAR WHEEL SPECIALIST IN MERRIAM, KS (HUBCAP & WHEEL) AND WHILE THE BEAD SEAL FAILURES IMPROVED FOR A PERIOD OF TIME, ADDITIONAL CORROSION HAS RENDERED THE WHEELS INOPERABLE. THE CAR HAS LESS THAN 80,000 MILES AND THE TEMPTATION IS TO SELL IT TO SOMEONE ELSE, WITH THE HOPE THAT SUBSEQUENT TIRE FAILURES DO NOT RESULT IN A FATALITY. THERE CAN BE LITTLE DOUBT THAT MOST OTHER 2007 MKZ OWNERS UNFORTUNATE ENOUGH TO OWN THIS VEHICLE, AND HAVING RECEIVED THE SAME TREATMENT FROM FORD/LINCOLN THAT WE HAVE, ARE TEMPTED TO DO THE SAME THING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578677April 9, 2014
POWER TRAIN, ELECTRICAL SYSTEM
VEHICLE LOCKED OUT OF ABILITY TO SHIFT FROM PARK TO REVERSE. THE CAR NEEDED TO BE RESTARTED SEVERAL TIMES OVER 20 MINUTES IN ORDER TO SHIFT INTO REVERSE. CAUSED OBSTACLE TO TRAFFIC. BLIND CROSS TRAFFIC ALERT AND FORWARD COLLISION WARNING ALARM IS ACTIVATED WITHOUT PROPER STIMULUS, SLOWING THE VEHICLE AUTOMATICALLY WHEN THERE IS NO THREAT OF COLLISION. THIS ALMOST CAUSED THREE SEPARATE ACCIDENTS. LINCOLN SERVICE SUGGESTED DISABLING THIS SAFETY FEATURE. NOTE THAT THE FORWARD COLLISION WARNING DOES NOT MEET NHTSA STANDARD ACCORDING TO JD POWERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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