Kia Soul Complaints

5,626 consumer complaints on file.

#11204482April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT KIA NEW BRAUNFELS (3363 INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78132, (830) 214-7280) FAILED TO PROVIDE THE REMEDY FOR THE RECALL CAMPAIGN BY ONLY UPGRADING THE COP ECU LOGIC TO PREVENT OVERHEATING OF THE CATALYTIC CONVERTER AND THE ENGINE ASSEMBLY. THE DEALER HAD NOT PROVIDED AN IN-DEPTH INSPECTION OF THE PARTS. THE CONTACT FELT THAT THE MANUFACTURER AND DEALER FAILED TO COMPLY WITH THE REPAIR GUIDELINES AS THE MANUFACTURER REFUSED TO REPLACE THE PARTS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204492April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING, A LOUD EXPLOSION WAS HEARD UNDERNEATH THE VEHICLE. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND BYSTANDERS HELPED PUSH THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS TOWED TO WORLD CAR KIA NEW BRAUNFELS (LOCATED AT 3363 INTERSTATE 35 FRONTAGE RD, NEW BRAUNFELS, TX 78132, (830) 214-7280) WHERE IT WAS DIAGNOSED THAT THE PISTON ROD EXPLODED AND BLEW A HOLE IN THE ENGINE. THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204493April 29, 2019
ENGINE
ON APR. 4TH, 2019 MY CAR HAD BROKE DOWN. AFTER GETTING A DIAGNOSTIC THE MECHANIC HAD ADVISED ME THAT THERE IS A HOLE IN MY ENGINE THAT SEEMS TO HAVE BEEN CAUSED FROM OVERHEATING . A WEEK LATER ON APRIL 12, 2019 KIA RECALL NOTICES ON MY VEHICLE. THE LETTER, WHICH I RECEIVED ON APRIL 24, 2019, STATED THAT MY VEHICLE IS HAVING A SAFETY RECALL AS THERE HAVE BEEN REPORTS THAT IT IS HAD THE ABNORMAL ENGINE COMBUSTION. I IMMEDIATELY CALLED KIA AND THEY TOWED MY CAR TO THE NEAREST KIA DEALERSHIP. TWO DAYS LATER I WILL SAVE A CALL FROM TODD, THE MECHANIC AT KIA, WHO STATED MY REPAIR HAS BEEN DENIED TO CONTACT CONSUMER AFFAIRS . I SPOKE WITH THEM NUMEROUS TIMES AND WAS TOLD THAT MY REPAIR WAS DENIED BECAUSE I HAVE NO WARRANTY ON MY ENGINE. FROM MY UNDERSTANDING, A WARRANTY IS NOT NEEDED ON A SAFETY RECALL AND THAT I AM RESPONSIBLE TO PAY FOR THE REPAIRS WHICH THEY SAID THEY CAN DO IT FOR $4100. THIS IS ABSURD. I HAVE BEEN SO INCONVENIENCED AND MISTREATED, ENGINES EXPLODING IS NOT A MINOR PROBLEM WITH A CAR AND I WOULD LIKE FOR THEM TO PROVIDE ME A PROPER SOLUTION. TO ME IT SEEMS AS THOUGH THE REPAIRS ARE AN OUT OF POCKET COST MEANING NO ONE AT THE COMPANY WILL GET PAID TO REPAIR IT AND THEY ARE GIVING ME THE SHORT END OF THE STICK. THE RECALL LETTER INDICATED IF I HAVE BEEN AFFECTED BY THIS DE THE RECALL LETTER INDICATED IF I HAVE BEEN AFFECTED BY THIS DEFECT THEY WILL REPLACE THE ENGINE ST NO COST TO ME, BUT THEN ASK ME TO PAY $4100. PLEASE HELP ME. ATTACHED I HAVE ATTACHED THE PICTURE OF THE MY ENGINE CLEARLY SHOWN WITH A HOLE IN IT WHICH IS NOT SOMETHING THAT OFTEN HAPPENS TO VEHICLES. I WANT MY RECALL LETTER HONORED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204507April 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING 65 MPH, THE VEHICLE STARTED TO STALL AND MADE AN ABNORMAL NOISE. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND HAD IT TOWED TO CAR PROS KIA TACOMA (LOCATED AT 7230 S TACOMA WAY, TACOMA, WA 98409, (253) 671-2400) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204521April 29, 2019
ENGINE
2013 KIA SOUL+ 2.0L ENGINE. MERGING INTO 50MPH ZONE FROM ONE MAJOR ROADWAY TO ANOTHER, MY VEHICLE STALLED DURING ACCELERATION, AND BEGAN MAKING A THUMPING NOISE AS I PULLED OVER. AS I STOPPED THE CAR ON THE SHOULDER, THE CHECK OIL LIGHT BEGAN FLASHING. I DROVE TO A PARKING LOT FOR A SAFE AREA, AND CALLED THE COMPANY THAT RECENTLY CHANGED THE OIL 4 DAYS PRIOR. THEY HAD IT TOWED BACK TO THEM FOR ANOTHER LOOK. THEY FOUND THAT THE OIL PUMP WAS WORKING CORRECTLY, BUT ONE OF THE PISTONS WAS NOT GETTING ANY OIL AND THE ROD HAD BROKEN. I'VE OWNED THIS VEHICLE FOR APPROX. 7 MONTHS. I'VE NEVER HAD A CHECK ENGINE LIGHT OR ANY OTHER INDICATORS THAT AN ISSUE WAS PENDING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204096April 27, 2019
STEERING
STEERING MAKES A CLUNKING NOISE. APPARENTLY THE FLEX COUPLET WHICH WAS RECALLED ON THE 2014 THROUGH 2016 SOUL HAS WORN OUT PREMATURELY. IT'S KNOWN PROBLEM. MANUFACTURER SHOULD COVER THE COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203960April 26, 2019
ENGINE
HELLO, I HAD RECEIVED A RECALL NOTICE ON APR. 24TH, 2019 IN REGARDS TO MY VEHICLE. IT INDICATED THAT THEY ARE HAVING SAFETY RECALL ON THE ENGINE WHICH IS CAUSING ABNORMAL ENGINE COMBUSTION. ON APR. 4TH, 2019 MY CAR BROKE DOWN ON THE FREEWAY. WHEN I HAD GOT IT DIAGNOSED THE REPAIR MAN SHOWED ME A PICTURE OF A HOLE IN MY MOTOR DUE TO OVERHEATING. ON APR. 24TH, 2019 I CALLED KIA AND THEY HAD MY CAR TOWED TO MY LOCAL KIA DEALERSHIP. 2 DAYS LATER I RECEIVE A CALL FROM THE DEALERSHIP STATING MY REPAIR HAS BEEN DENIED DUE TO MY CAR BEING OUT OF WARRANTY. NEVER ON MY LETTER DID IT INDICATE MY CAR NEEDED A WARRANTY NOR DID THEY MENTION THAT IT WAS NEEDED WHEN THEY TOWED MY CAR TO THE DEALERSHIP. I AM EXTREMELY UPSET, NOT ONLY IS MY PROBLEMS NOT BEING ADDRESSED BUT NOR HAS MY SAFETY. I SHOULD BE TREATED WITH CAR CONSIDERING MY ENGINE BUSTED AND I HAD A GREAT CHANCE OF MY CAR CATCHING ON FIRE. NOT ONLY THAT BUT HOW AM I SUPPOSED TO REPLACE AN ENGINE IF ALL OF THE ENGINES ARE HAVING ABNORMAL COMBUSTION? THIS IS SO DISAPPOINTING AND I WILL TAKE LEGAL MATTERS IF NOT ADDRESSED. THEY ARE NOW STATING I HAVE TO PAY TO GET MY CAR TOWED BACK TO MY APARTMENT AND I AM FURIOUS. PLEASE HELP ME. I CAN BE REACHED AT [XXX] OR BY CALLING [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203723April 25, 2019
STEERING
MY 2012 KIA SOUL STEERING STARTED TO MAKE A CLUNKING SOUND. THE STEERING WHEEL ALSO FELT LOOSE . THE VEHICLE HAS 81,465 MILES ON IT. I FIRST NOTICED IT YESTERDAY. I BROUGHT THE SOUL TO MY LOCAL DEALERSHIP THE NEXT DAY. THE STEERING COUPLING HAD FAILED (FP# 56315-2K000FFF). COST OF THE REPAIR WAS $432.60 AFTER THE KIA DEALERSHIP APPLIED A 15% COSTCO DISCOUNT. THE PART IS ONLY $7 BUT IT'S THE LABOR THAT INCREASES THE COST OF THE REPAIR. MANY OTHER PEOPLE HAVE REPORTED THE SAME PROBLEM TO NHTSA. ANOTHER KIA VEHICLE (I BELIEVE THE OPTIMA) USES THE SAME COUPLER AND THAT VEHICLE HAS A RECALL NOTICE. THE 2012 SOUL USES THE SAME COUPLER AS THE RECALLED VEHICLE BUT DOES NOT HAVE A RECALL ISSUED. ANY 2012 SOUL THAT USES THIS COUPLING SHOULD BE RECALLED. LOSS OF STEERING COULD HAPPEN IF THIS COUPLING FAILS COMPLETELY. THE COUPLING THAT FAILED IN MY 2012 SOUL FELT SOFT AND COULD BE EASILY BE SQUEEZED. THE NEW COUPLING THAT REPLACED IT FELT MUCH HARDER. APPARENTLY, THE NEW COUPLING IS MADE FROM A DIFFERENT MATERIAL. I HAVE ATTACHED PHOTOS OF THE FAILED COUPLING. THIS COUPLING SHOULD BE A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203735April 25, 2019
STEERING
RECENTLY WHILE DRIVING MY STEERING WAS FEELING SLIGHTLY HUNG OR NOT STEERING A LITTLE WHEN I TURNED THE WHEEL. NOW THE CAR SEEMS LIKE IT HAS SOME PLAY IN THE STEERING WHEEL AND MAKES A CLUNKING WHEN I TURN THE STEERING WHEEL FROM ONE SIDE TO THE OTHER. I FIGURE IT IS SOMETHING WITH AN ELECTRONIC POWER STEERING UNDER THE STEERING WHEEL AFTER LOOKING IT UP ON THE INTERNET. I AM NOT QUITE SURE IF IT IS SAFE TO DRIVE. I WAS CONCERNED WHEN TURNING CURVES AT 65 MPH AND IT WAS FEELING HUNG UP & NOT QUITE RIGHT. THIS IS AN ONGOING PROBLEM AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203739April 25, 2019
ENGINE
MY EXHAUST PIPE BROKE ON A WELD BEHIND THE RESONATOR AND STARTED DRAGGING THE GROUND WHILE I WAS DRIVING. LUCKLY I WAS CLOSE TO HOME. I WENT TO THE AUTO PARTS STORE AND GOT SOME CLAMPS TO HOLD IT TOGETHER BUT IT IS VERY LOUD NOW. NOT SURE IF IT COULD HAVE BEEN A FIRE HAZARD FROM SPARKS ON THE PAVEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203746April 25, 2019
UNKNOWN OR OTHER
ENGINE LIGHT ON CATALYTIC CONVERTER MAKE NOISE CAR BURNING ALOT OF OIL NO LEAKS GET OIL CHANGE EVERY 3,000 MILE HAVE TO PUT 3 QT. IN LESS THEN A MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203766April 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE ENGINE STALLED AND AN ABNORMAL KNOCKING SOUND WAS COMING FROM THE ENGINE COMPARTMENT. THERE WERE ALSO METAL SHAVINGS IN THE ENGINE THAT MIXED WITH THE OIL. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT NO FAILURE WAS FOUND. HOWEVER, THE MECHANIC STATED THAT NEW PISTONS AND A CATALYTIC CONVERTER WERE NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A NEW OXYGEN SENSOR NEEDED TO BE INSTALLED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203771April 25, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 KIA SOUL. WHILE DRIVING 25 MPH, THE VEHICLE UNINTENTIONALLY SLOWED DOWN TO A COMPLETE STOP WITHOUT DEPRESSING THE BRAKE PEDAL. THE CHECK ENGINE AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203407April 24, 2019
POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND REMAINED IN SECOND GEAR. ALSO, THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BENSON KIA OF SPARTANBURG (LOCATED AT 1100 N PINE ST, SPARTANBURG, NC 29303, (864) 585-3611) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN COMPUTER CODE NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED TO DEPRESS THE ACCELERATOR PEDAL TO MANUEVER THE GEAR SHIFTER OUT OF GEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203425April 24, 2019
STEERING
THE STEERING WHEEL IS CLICKING AND IT IS GETTING PROGRESSIVELY WORSE. 2 OPINIONS CITE THE RACK AND PINION STEERING. IT IS ACTING JUST LIKE THE DESCRIPTION OF THE 2014-2016 RECALLED KIA SOULS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203455April 24, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2017 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE FRONT DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE CONTACT WAS INJURED AND RECEIVED MEDICAL ATTENTION AT A HOSPITAL. THE CONTACT EXPERIENCED CONTINUING HEATH ISSUES, INCLUDING BACK AND NECK INJURIES AND A CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED TOTALED BY THE INSURANCE COMPANY AND WAS TOWED FROM THE SCENE. JENKINS KIA OF GAINESVILLE (2810 N MAIN ST, GAINESVILLE, FL 32609, (352) 815-2555) WAS CONTACTED AND PROVIDED THE PHONE NUMBER FOR THE MANUFACTURER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT TTHEY WOULD REVIEW THE CASE. THE MANUFACTURER REQUESTED PHOTOS AND A COPY OF THE POLICE REPORT FROM THE CONTACT. THE CONTACT SUBMITTED THE REQUESTED INFORMATION AND THE MANUFACTURER ACKNOWLEDGED RECEIPT OF THE INFORMATION. THE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11203520April 24, 2019
ENGINE
DRIVING ON THE HIGHWAY AND THE ENGINE JUST STOPPED. ALL LIGHTS WENT ON AND THE CAR STALLED. I HAD TO PULL TO THE SHOULDER. I WAS TOLD THERE IS A HOLE IN THE ENGINE BLOCK AND ITS 6000 TO FIX!!! I COULDVE DIED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203152April 23, 2019
AIR BAGS
I WAS INVOLVED IN A FRONT END COLLISION AT ABOUT 40 MPH AND THE AIRBAGS DID NOT DEPLOY. A CAR FAILED TO YIELD CAME ACROSS THE INTERSECTION AND I IMPACTED THE PASSAGER SIDE OF HER VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11203170April 23, 2019
ENGINE
I 2013 KIA SOULS RECENTLY WENT OUT, IT WON'T START. THERE WAS NO LIGHT THAT INDICATED A PROBLEM. I TOOK IT TO MY MACHINE WHO BELIEVED IT WAS THE STARTER OR BATTERY BUT WHEN HE LOOKED AT THE ENGINE HE BELIEVED IT HAD BLOW UP. A RECENT RECALL WAS DONE ON MY VEH, SO I GOT IT TOLLED TO KIA. THEY DIDN'T ISSUE ME A RENTAL, AND THE SERVICE MAN DIDN'T WANT TO TAKE THE VEH BECAUSE THEY HAVENT RECEIVED ANY INFORMATION ON IT. I HAD TO GO HOME AND GET THE RECALL NOTICE THAT WAS GOING TO BE SENT OUT TO CUSTOMERS. I'VE BEEN CALLING FOR THE PAST 2 WEEK AND THE SERVICE PERSON CLOSED OUT MY CASE. IF YOU HAD NO INFORMATION ON THE RECALL HOW CAN YOU CLOSE OUT MY CASE ? WHAT KNOWLEDGE DID YOU HAVE THAT YOUR WERE NOT INFORMING ME? ON 4/22/2019 I RECEIVED A CALL THAT STATED MY CAR WAS NOT PART OF THE RECALL BECAUSE THE SERVICE CODES AND THAT I WOULD HAVE TO PAY FOR A NEW ENGINE BUT THEY CAN;'T FIND ONE. MAYBE BECAUSE IT WAS RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203215April 23, 2019
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING DOWN THE ROAD DOING ABOUT 45 MILES PER HOUR AND OUT OF NOWHERE MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD. I HAD TO ACT FAST AND GET OFF THE ROAD SO I WOULDN'T GET HIT BY THE ONCOMING TRAFFIC. I HAD THE VEHICLE TOWED AND COME TO FIND OUT MY 2.0 ENGINE HAD SEIZED. THE TOW TRUCK DRIVER FROM KIA INTERNATIONAL ROADSIDE STATED THAT THEY HAVE BEEN TOWING KIA SOULS ALL MONTH FOR BAD ENGINE PROBLEMS. I HAVE 65000 MILES ON MY VEHICLE. MY NEXT OIL CHANGE WASN'T UNTIL ANOTHER 1000 MILES. NO LOW OIL PRESSURE LIGHT CAME ON NOT EVEN THE ENGINE LIGHT, IT JUST SHUT OFF OUT OF NOWHERE. ALL THE OIL WAS SUCKED OUT OF THE ENGINE, ON TOP OF THAT I HAVE TO PAY $8,000 TO GET A NEW ENGINE. A RECALL NEED TO BE PUT UP ABOUT NO WARNING LIGHTS ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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