Kia Sorento Complaints (2007)

154 consumer complaints on file.

#11622757October 30, 2024
EXTERIOR LIGHTING, SERVICE BRAKES
I went in to the burlington, wa kia dealership for this recall fix. And after waiting an hour they tell me they don't have the right part. It's now been about a month later and I'm still waiting to hear when the part will be available. I don't think this is ok for a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554308November 9, 2023
UNKNOWN OR OTHER
The doors were locked by using the button on the driver side of our Kia Sorento. This is performed each time the car is traveling on the road. When the car was parked, the automatic unlock for all the doors worked for both front seat passengers but not the two rear doors. The inside handles for opening the doors on both of the rear passenger doors did not open. Attempting to prior the lock mechanism on both rear doors did not work either thus I was trapped in the back seat of the vehicle. I had to crawl out of the truck of the vehicle to exit. In my opinion, this poses a serious safety concern not only with this Kia but with other ones as well. What interesting about this incident is that mechanics, at Kia or other places have no idea how to solve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546947September 27, 2023
AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Passenger seat air bag sensor doesn't work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496713December 9, 2022
SERVICE BRAKES
2007 KIA SORENTO. CONSUMER WRITES IN REGARD TO DEFECTIVE ABS SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456457March 12, 2022
UNKNOWN OR OTHER
ABS LIGHT STAY ON, AND WHEN DRIVING THE POWER WILL TURN OFF AND TURN BACK ON WILL DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440016November 10, 2021
AIR BAGS
With or without passengers in vehicle, passenger side air bag does not come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428371August 9, 2021
UNKNOWN OR OTHER
I tried to contact the manufacturer to fix the recall but they have told me multiple times they do not have the part to replace or fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366308October 25, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS DRIVING ON THE HIGHWAY WHEN MY STEERING WHEEL BECAME REALLY STIFF LIKE I LOST POWER STEERING. I LOOKED AT MY DASH AND HAD A CHECK ENGINE LIGHT, OIL LIGHT, ABS LIGHT, AND ESC OFF LIGHT ILLUMINATED. I PRESSED THE GAS TO TRY TO SWITCH LANES AS I WAS IN THE FAR LEFT LANE AND NEEDED TO REACH THE SHOULDER TO FIGURE OUT WHAT WAS GOING ON, AND THE CAR WOULD NOT ACCELERATE. I TURNED MY FLASHERS ON AND WAS LUCKILY ABLE TO MAKE IT TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT. WHEN I WAS ON THE SHOULDER I TURNED THE KEY OFF AND THEN BACK ON. THE CHECK ENGINE LIGHT AND OIL LIGHT WENT AWAY, BUT THE ABS LIGHT AND THE ESC LIGHT REMAINED ON. I STARTED TO DRIVE BACK TOWARDS MY HOUSE AND FELT THE CAR IDLING ROUGHLY WHEN AT A STOP. AT HOME MY HUSBAND DISCONNECTED THE BATTERY FOR A FEW MINUTES WHICH SOLVED THE ROUGH IDLING ISSUE BUT THE ABS AND ESC LIGHTS ARE STILL ON. I AM NOW SCARED TO DRIVE MY DAUGHTER TO SCHOOL AND HAVE THE CAR SHIFT OFF AGAIN. I HAVE READ SIMILAR REVIEWS ABOUT THIS VEHICLE. SOMETHING NEEDS TO BE DONE BY KIA TO SOLVE THIS. THEY RECALLED SOME VEHICLES FOR THIS ISSUE BUT MINE IS NOT LISTED AND CLEARLY NEEDS TO BE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364482October 15, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AS THE CONTACT SAT IN THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 81,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355554September 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
I RECEIVED A MANUFACTURER RECALL NOTICE ABOUT POSSIBLE FIRES DUE TO BRAKING CIRCUITS IN THE EARLY SPRING, BUT THE DEALERSHIP KNEW NOTHING ABOUT IT. THE CAR WAS PARKED OUTSIDE AS SUGGESTED. I RECEIVED A SECOND NOTICE AT THE END OF JUNE. THE SUV WAS SERVICED 7/14/20 FOR A RECALL ON THE BRAKING CIRCUIT. ON 8/22/20 A BEAUTIFULLY CLEAR SATURDAY, I WAS DRIVING HOME FROM A NEIGHBORING COMMUNITY ON A PAVED COUNTRY ROAD. I NOTICED THAT THE ESC OFF INDICATOR LIGHT DISPLAYED ON THE DASHBOARD. I STOPPED TO LOOK IN THE MANUAL TO SEE IF THE CAR WAS DRIVEABLE. I PARKED MY CAR IN THE GARAGE AFTER ARRIVING HOME AND NOTICED THAT TAIL LIGHTS/BRAKE LIGHTS REMAINED ON EVEN WITH THE ENGINE TURNED OFF. BECAUSE OF TWO PRIOR MANUFACTURER WARNINGS ABOUT FIRE WITH THE ELECTRICAL SYSTEM, I PARKED THE CAR OUTSIDE AWAY FROM THE HOUSE AS RECOMMENDED. I CALLED THE KIA DEALERSHIP AT 4:30 THAT DAY AND ARRANGED WITH CAMERON TO DROP THE SUV OFF ON SUNDAY. ON SUNDAY, MY NEIGHBOR HELPED JUMP START MY CAR AND HE FOOLED AROUND UNDER THE DASH TO TURN THE BRAKE LIGHTS OFF. HE SAID TO TELL THE DEALERSHIP THAT THE WIRES WERE WARM WHICH I DID. I INCLUDED A LIST OF CONCERNS/FACTS WITH MY KEY IN THE DROP OFF BOX. ON MONDAY, 8/24/20 CAMERON, THE SERVICE AGENT, SAID THAT THE BRAKING CIRCUIT "WAS FRIED" . THE REPAIR COST OF $2,516.07 WOULD INCLUDE THE ELECTRICAL CIRCUIT AND ALL WIRES. THE COMPLETED WORK ORDER BILL SAID THAT THE HYDRAULIC MODUL WAS REPLACED, THE SWITCH ASSEMBLY, AND HECU,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354282September 10, 2020
ELECTRICAL SYSTEM
WHILE THE VEHICLE WAS SITTING, NOT RUNNING, THE CAR BEGAN TO SMOKE FROM THE DRIVERS SIDE ENGINE COMPARTMENT AND UNDER THE DASH. THE SMOKE GOT MUCH WORSE AND THE HEAT FROM THE SOURCE WAS GROWING. AFTER OPENING THE HOOD AND DISCONNECTING THE POSITIVE TERMINAL ON THE BATTERY THE SMOKE SLOWED AND EVENTUALLY STOPPED ALL TOGETHER. NOTE - THE CAR WAS PARKED AND THE ENGINE WAS NOT RUNNING. ALSO THE CAR WAS, AND HAD BEEN SITTING SINCE THE NIGHT BEFORE AND THE ENGINE WAS COLD TO THE TOUCH WHEN THE ELECTRICAL FIRE TRANSPIRED. NOTE: THE LOCATIONS THAT WERE BELLOWING SMOKE WERE HOT TO THE TOUCH AND THE SMOKE WAS BLACK AND GRAY. THE INSIDE OF THE CAB HAD FILLED UP WITH SMOKE AS WELL AND HAD A STRANGE NEW ODOR THAT IS UNPLEASANT TO SAY THE LEAST. OVER ALL THE CAR DID NOT CATCH FULL FIRE AND THE DAMAGE IS NOT VISIBLE TO THE EYE. THE ENTERAL UNSEEN DAMAGE MAY BE SIGNIFICANT. NOTE: CURRENT MILEAGE UNAVAILABLE BEING THE BATTERY MUST STAY UNPLUGGED TO AVOID THE ENTIRE CAR CATCHING ON FIRE. THE ONLY REASON THAT THE CAR STOPPED BURNING WAS BECAUSE OF QUICK AND DANGEROUS ACTIONS TAKEN TO DISCONNECT THE BATTERY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11352310August 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE AT IDLE AT FAST FOOD DRIVE THRU, WHEN HE SAW SMOKE EXITING FROM THE HOOD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO PARK AT THE PARKING LOT AND WAS ABLE TO EXTINGUISHED THE FIRE WITH A WET TOWEL. A FIRE REPORT WAS FIELD WITH THE FIRE DEPARTMENT. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260. (770) 968-3400) WHERE THE VEHICLE WAS STILL BEING DIAGNOSED. THE VIN WAS ASSOCIATED TO NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND STATED THE FAILURE WAS NOT ASSOCIATED TO RECALL ASSOCIATED TO THE VIN. THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351617August 27, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, WHEN HE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD IN ORDER TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT ILLUMINATED. THE CONTACT STATED HE CONTINUED TO DRIVE THE VEHICLE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LOCAL DEALER (KIA OF VERO BEACH LOCATED AT 1105 S, US-1, VERO BEACH, FL 32962, (772) 291-0624) TO HAVE NHTSA CAMPAIGN NUMBER: 20V088000 ( ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) PERFORMED AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE WAS THEN TAKEN TO INDEPENDENT MECHANIC AND WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341773July 28, 2020
VEHICLE SPEED CONTROL
THE SPEED SENSOR LOCATED INSIDE THE TRANSMISSION MALFUNCTIONING WHICH MEANS I HAVE TO START BY SHIFTING 1 AND SECOND GEAR THEN WHEN THE VEHICLE REACHES 40 IN WILL GO INTO 3RD AND THE D LIGHTS UP...I WILL ONLY HAVE 4TH GEAR NO 5TH SO THE ENGINE IS AT 3000 RPMS AT HIGHWAY SPEEDS! IT USES MORE FUEL AND OIL! BEEN DRIVING IT THIS WAY FOR 3 YEARS NOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329061June 15, 2020
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V088000 (ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE DECELERATE. THE CONTACT STATED SHE DEPRESSED THE BRAKE PEDAL HOWEVER THE VEHICLE FAILED TO STOP. THE CONTACT STATED THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE CONTACT ALSO STATED SHE SAW SMOKE EXITING THE HOOD. THE CONTACT STATED A SHERIFF WAS ON THE SCENE TO ASSIST HER AND HE OPENED THE HOOD AND MORE SMOKE WAS SEEN HOWEVER, NO FLAMES WERE SEEN. THE VEHICLE WAS TOWED TO KIA OF VACAVILLE (651 ORANGE DR, VACAVILLE, CA 95687; (707) 392-4623), WHERE IT WAS DIAGNOSED WITH A CRACKED RADIATOR THAT NEEDS TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE RADIATOR FAILURE WAS NOT ASSOCIATED TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000. PARTS DISTRIBUTION DISCONNECT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321223April 15, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
NHTSA SITE DOES NOT YET REFLECT THAT NHTSA RECALL #: 20V088 AFFECTS MY VEHICLE. YOUR SITE, WHICH ISSUED THAT RECALL STATES THAT THERE ARE 0 UNRESOLVED RECALLS FOR MY VEHICLE, BUT MY VEHICLE HAS NOT YET BEEN SERVICED FOR THAT RECALL. THE NHTSA SITE NEEDS TO BE UPDATED REGARDING THIS RECALL DATED MARCH 25, 2020, WITH DEALER SERVICE RESPONSES COMMENCING APRIL 10, 2020. MAILED RECALL NOTICE RECEIVED FROM KIA. THANK YOU FOR YOUR IMPORTANT WORK, AND STAY SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321057April 14, 2020
ENGINE
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT RECEIVED AN INTERIM LETTER FROM THE MANUFACTURER. THE LETTER STATED THAT THE VEHICLE'S ENGINE COMPARTMENT COULD POTENTIALLY CATCH ON FIRE AND INSTRUCTED THE CONTACT TO PARK THE VEHICLE AWAY FROM BUILDINGS AND OTHER VEHICLES. THE VIN TOOL SHOWED NO RECALLS. THE LETTER ALSO STATED THAT THE VEHICLE COULD CATCH ON FIRE EVEN WHEN IT WAS NOT BEING DRIVEN. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336)295-1542, STATED THAT THE DEALER WAS AWARE OF THE LETTER BUT WAS NOT GIVEN INSTRUCTIONS FROM THE MANUFACTURER ON HOW TO FIX THE VEHICLE. THE DEALER RECOMMENDED NOT DRIVING THE VEHICLE UNTIL THE REPAIR WAS PERFORMED. THE CONTACT WAS INFORMED TO CONTACT THE MANUFACTURER TO REQUEST A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO BE DRIVEN. THE MANUFACTURER DECLINED TO PROVIDE A LOANER VEHICLE. THE CONTACT WAS INFORMED TO PARK THE VEHICLE AWAY FROM BUILDINGS OR OTHER VEHICLES. A CASE WAS FILED BY THE MANUFACTURER. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321109April 14, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I JUST RECEIVED A RECALL ON MY KIA SORENTO, IT SAYS IT IS DUE TO A ELECTRICAL ANTI LOCK BRAKE SYSTEM. AND FOLLOWED BY THIS LETTER MY LIGHT DOES STAY ON FOR THIS PART AND OTHER LIGHTS ARE ON TOO DO TO THIS. I'M SCARED TO DEATH TO DRIVE THIS KIA NOW. I THINK FOR THIS KIND OF PROBLEM, THEY SHOULD RECALL THE ENTIRE VEHICLE. AND GIVE ME A BRAND NEW KIA SORRENTO. BECAUSE THIS IS LIFE OR DEATH,AND THIS IS THE ONLY VEHICLE I HAVE TO TAKE CARE OF MY DAUGHTER. TO SCHOOL AND DOCTOR, OR WHAT EVER HER NEEDS AND MINE ARE. I AM A SINGLE MOTHER ON A FIXED INCOME AND I'M VERY SCARED FOR MINE AND MY CHILD'S LIFE OR WHO RIDES WITH US. SO I THINK KIA DEALERSHIP SHOULD TAKE MY KIA THAT'S RECALLED AND GIVE ME A NEW ONE FOR THAT. I TRAVEL ALOT EVERYDAY AND I NEED A DEPENDABLE VEHICLE AND SHOULDN'T HAVE TO WORRY ABOUT MY FAMILY'S SAFETY FOR USING MY KIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255821September 16, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHILE ATTEMPTING TO STOP THE VEHICLE. THE VEHICLE DID NOT RESPOND AND REAR ENDED A SECOND VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAG DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED RIGHT ANKLE THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,600. THE CONSUMER STATED ONCE SHE WAS AWARE SHE WAS ROLLING BACKWARDS, SHE PUTHE VEHICLE IN PARK, IT CONTINUED TO ROLL. THE CONSUMER THEN SHIFTED INTO DRIVE STRIKING ANOTHER VEHICLE. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11251858August 27, 2019
AIR BAGS
PASSAGER AIRBAG WON'T TURN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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