Kia Sorento Complaints

10,397 consumer complaints on file.

#11631807December 20, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
All of the adas not working. The wheel sensor right rear quit working and causes all the advanced safety systems to quit working. Had the left rear sensor to go out this year. I am [XXX] and do not feel safe driving without these safety systems working. No urgency to fix the issue. Vehicle under Warranty with 48980 miles. Have a January 7 appointment at Kia Hilton Head and a Feb 7 at Kia of Savannah. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631822December 20, 2024
ENGINE
I was informed at routine maintenance that engine was burning oil. This was an issue since I purchased vehicle at 16k miles. Shortly after 80,000 engine spontaneous started knocking. I had it towed to the dealership that confirmed it was a spontaneous engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631558December 19, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2014 Kia Sorento. The contact stated that while the vehicle was parked, it had caught fire causing the entire vehicle to burst into flames, from the front end to the rear end. The fire department was called and extinguish the fire. The fire department determined the fire had started from the engine. A police report was filed. There were no injuries and no medical attention needed. The fire caused damage to both vehicles on each side of the vehicle, the parking space, and the building the vehicle was parked in front of. The vehicle was towed and deemed totaled. The dealer was not contacted. The manufacturer was made aware of the failure and opened a case regarding the failure. The failure mileage was 101,430.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11631577December 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The VIN was included but had not been repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631607December 19, 2024
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at approximately 60 MPH, the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 17V586000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631459December 18, 2024
ENGINE
Engine Oil Burning 2-4 quarts of oil in less 1000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631513December 18, 2024
FUEL/PROPULSION SYSTEM
. In October 2023 (see KIA service ticket) my KIA was brought into Jackson KIA Cocoa, FL, for something not operating correctly. The vehicle periodically would hesitate when pressing the accelerator and other times when you had pressed the accelerator to go faster and removed your foot from the accelerator, the vehicle would not slow down, rather continue to speed up even if you tapped the brakes. The service technician had the vehicle for two days and confirmed during several of his test drives that the vehicle would hesitate and speed up with your foot off the accelerator. The service technician said the fuel pump was the issue; however, to cover it under our vehicle warranty, the vehicle would need to generate either a service code error or the indicator light would have to turn on. Neither of these happened during the service technician’s test drives. The service technician wanting to confirm his assessment that the fuel pump was faulty, replaced the fuel pump with a new one and test drove the vehicle. The issues of hesitation and acceleration didn’t happen as they did with old fuel pump. The service technician put the old fuel pump back in because I refused to accept a charge for replacing the fuel pump when it was under warranty. I made an appointment with Jackson Kia in August 2024, explaining that the vehicle had not improved and no error codes and no indication lights but the vehicle was accelerating and hesitating even more than it was almost a year ago when their service technician confirmed the issue with the fuel pump. I left the vehicle with Jackson KIA again for three days for them to diagnose the problem and confirm that the fuel pump was faulty. The service technician confirmed that the other service technician from a year ago diagnosed the problem correctly. It was in fact the fuel pump and is exhibiting the conditions as outlined in the KIA Motors Fuel Pump notice, except the vehicle did not have any diagnostic error codes nor any lights
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631291December 17, 2024
ENGINE
The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it’s dangerous to drive. The dealership isn’t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11630911December 16, 2024
POWER TRAIN
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630917December 16, 2024
ENGINE
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630983December 16, 2024
UNKNOWN OR OTHER
Snow White Pearl Paint, there are several vehicles including mine that have peeling paint all over the vehicle, in both Kia and Hyundai vehicles, the paint peels when it rains or anything else! No one at the Corporate office or dealership will speak to this, and says that after 36 months it isn't their problem, I have been told that this is a wide spread issue and that it is on most of all vehicles that are this color.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630515December 13, 2024
UNKNOWN OR OTHER
I am having issues with delamination and paint peeling off, on my driver's side pillar. The paint is the pearl white.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630517December 13, 2024
UNKNOWN OR OTHER
Kia states that they do not have the parts for the current recall. Not sure if this has anything to do with any recalls but my check engine light went on in 2023, after paying for diagnostic testing, the mechanic cannot find any emissions leak. And after spark plugs were changed in Feb 2024, the light went off. Then Nov 2024, the light went back on again. Although there is a code stating there is an emissions leak again. I am scared to drive the car without knowing what is wrong. Is the part available for the current recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630644December 13, 2024
ENGINE
Blown head gasquet and stripped head bolts repaired 2023 Blown engine December 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630660December 13, 2024
ENGINE, POWER TRAIN
Engine light came on while driving . Solid light. Car started to vibrate and felt like it would stall. Engine has only 38,000 miles. Kia Greenway Certified Technicians at Hickory. They charged me $200 for the diagnosis. They later said the check engine code was due to bad fuel injectors, I paid $950 for that service. That day I took the car out and after 5 minutes of driving it I had to go back to Kia to tell them my check engine light was on again. Now they said they had to drain the gas because the tank was damaged, They charged me $900 and $350 for the spark plug replacement, but none of that worked. The car continues to have problems and they don't know what it is. There is some defect in this car model that should be investigated because I have read on internet forums and I am not the only one with this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630041December 11, 2024
ENGINE
Car only has 89K miles on it and is garaged and maintained. Went to run an errand yesterday and all of a sudden engine started knocking and sputtering. I then experienced loss of power and the engine light came on. That was the first and only time the engine light has ever come on. Pulled over, checked oil and it seemed very, very low and a burnt smell. It had only been 4K miles since the car was serviced. Husband came and added oil, allowed to idle for about 5 miinutes to see if it improved. It did not. The knocking continued. Shut it off and called AAA and had it towed to the dealership. I just learned this was a known issue and there was a class action lawsuit that I apparently missed out on because I never received the notice yet I have lived at the same address for 20 years.I checked for recalls with the VIN # and nothing comes up, however, clearly there is something wrong with an engine that gets driven less that 10K miles per yesr. Dealer says they're not sure if Kia will replace the engine but they suspect that is what needs to happen. I am furious!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630256December 11, 2024
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into Park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high RPM when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then turned car off, back on, and was able to reverse it. This situation occurred numerous times. 2. Sometimes, after this happened, she'd place it into drive, and the vehicle would only crawl (<5 mph) forward and not accelerate, though gas pedal was touching the floor of car. She'd place it back into Park (in traffic!), shut it off, then restart it. 3. Sometimes she would place it into Reverse, the dashboard would show it in R, and the vehicle would be silent and non-reactive (no back-up beep). 4. She would place it into drive, the engine would do nothing for a few seconds, and suddenly drop into gear with a loud thud. 11/11/24 took car to KIA, they said nothing was wrong. 5. On 11/29/24, she placed the car into Park, loaded passengers, and tried to place the car into reverse and NOTHING happened. The vehicle would not move forward or backward. The dashboard indicated that it was in D, the gear shift dial indicated it was in D, but nothing happened. Car was then turned off in Drive. Drive indicator ("D") was lit up on dash, gear shift dial had "D" still illuminated too. Tried to restart, dash said to put car into Park to start. Car would not go into Park. When flatbed tow truck arrived (6 hours later) the battery was fully discharged The tow truck driver was able to charge the battery with a portable charger sufficiently to start the car (if it would have been in Park), but was still unable to get the transmission to respond. The dealership claims that they can find nothing wrong and KIA won't acknowledge any issue. We have multiple videos of the issues and witnesses. There are numerous reports on Reddit of similar issues with Kia 2023 Sorento PHEVs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629888December 10, 2024
STEERING
The contact owns a 2015 Kia Sorento. The contact stated while driving at an undisclosed speed, there was an abnormal popping sound coming from the steering column. There was no warning light illuminated. The contact stated that the steering column became severely loose, and the steering wheel became difficult to turn. The vehicle was restarted. The vehicle was taken to an independent mechanic, and the contact was informed that the steering column might have failed and needed to be replaced. The contact stated that the mechanic had not completed a full diagnostic test on the vehicle. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 76,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629980December 10, 2024
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2016 Kia Sorento. The contact stated that either while driving or while parked, the body control module failed to respond as designed while depressing the brake pedal. The vehicle was taking to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629631December 9, 2024
ENGINE
This Engine is the Lambda II 3.3 Cylinder and it has been using a quart of oil every 400 miles. The oil light went on while my wife went to Mayo clinic in Minnesota for [XXX] and she had to pull over and put more oil in while on the side of the road. Kia dealership looked at it and said they could do an oil consumption test but that KIA would not pay for a new engine since at 96000 miles, it is out of warranty (second owner). This issue appeared suddenly and is getting worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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