Kia Sorento Complaints

10,397 consumer complaints on file.

#10553306November 22, 2013
ENGINE
I WAS DRIVING ALONG AND MY BATTERY, BRAKE LIGHTS CAME ON. I LOST POWER STEERING AND BRAKES. I POPPED THE HOOD AND REALIZED THAT I HAD LOST 2-3 BELTS. I HAD IT TOWED TO A MECHANIC SHOP, NATIONAL CHAIN WHO SAID THE HARMONIC BALANCER HAD FALLEN OFF. UPON INSPECTION, THE CRANKSHAFT BOLT HAD BROKEN. MANY, MANY COMPLAINTS ABOUT THIS PROBLEM ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553341November 22, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WE WERE WESTBOUND ON US 60 IN TEMPE AZ. WHEN THE SUNROOF IMPLODED SCATTERING GLASS ON VEHICLES BEHIND US. LUCKY FOR US THE INSIDE SHADE WAS CLOSED PREVENTING THE GLASS FROM COMING INSIDE. THE OUTSIDE TEMP. WAS 73 THE A/C WAS SET AT 70 SPEED WAS 65 MPH.I CONTACTED THE KIA DEALER WHO SAID THEY WERE UNAWARE OF ANY PROBLEMS THAT KIA WAS HAVING WITH THE SUNROOFS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553233November 21, 2013
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS RECURRING WHEN TRAVELING AT LOW SPEEDS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE BATTERY WOULD NEED TO BE REPLACED. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE CONTINUED BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553282November 21, 2013
ENGINE, POWER TRAIN, LATCHES/LOCKS/LINKAGES
WHILE DRIVING IN PARKING LOT AND BREAKING THE ENGINE STOPPED, ENGINE LIGHT CAME ON. CAR WOULD NOT RESTART. TOOK MULTIPLE TRIES TO GET GEAR SHIFT INTO PARK. ENGINE FINALLY RESTARTED. TOOK IN TO DICK HANNAH DEALER TO CHECK CODES, AFTER 2 HOURS THEY COULD FIND NOTHING AND HAD NOT HEARD OF THE PROBLEM. APPARENTLY THEY DON'T HAVE INTERNET ACCESS WHERE THIS NHTSA SITE REPORTS 14, NOW 15, OF THE SAME INSTANCES. THIS IS A VERY UNSAFE SITUATION & THE DEALERS DON'T KNOW ABOUT IT........REALLY. THIS IS OUR FIRST AND PROBABLY LAST KIA. THIS VEHICLE HAS HAD THE ELECTRONIC THROTTLE FAILURE WHILE DRIVING, FAULTY BACK SEAT LATCH, LEAKY POWER STEERING FITTING DRAINING MOST OF THE FLUID OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552689November 18, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2003 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE REAR END OF THE VEHICLE COLLAPSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THAT BOTH REAR AXLES WERE FRACTURED DUE RUST CORROSION. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR FURTHER INVESTIGATION. THE CONTACT WAS AWAITING A RESPONSE FROM THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552712November 18, 2013
SERVICE BRAKES, HYDRAULIC, STEERING, ELECTRICAL SYSTEM
WHILE BRAKING TO SLOW FOR A STOP SIGN, MY 2011 SORENTO TURNED OFF. I TOOK IT INTO THE DEALERSHIP THE NEXT DAY AND THEY COULD FIND NOTHING WRONG. WE MOVED CROSS COUNTRY DAY AFTER THE DEALERSHIP RELEASED THE CAR. IN OUR NEW STATE, THE SORENTO SHUT OFF MULTIPLE TIMES, IN MULTIPLE LOCATIONS. IN TRAFFIC, IN THE NEIGHBORHOOD, PARKING LOTS, ETC. THE CAR IS ALWAYS MOVING WHEN IT SHUTS OFF. I TOOK IT TO THE LOCAL DEALERSHIP AND THEY FOUND NO ISSUES. I HAVE NOW, SINCE JANUARY 2013, TAKEN THE SORENTO TO THE DEALERSHIP FOUR TIMES. I AM TAKING IT IN TODAY FOR THE FIFTH TIME, AFTER THE CAR HAS SHUT OFF TWICE THIS PAST WEEKEND. THIS ISSUE HAS OCCURRED MORE TIMES THAN I CAN COUNT. I HAVE HAD A CASE OPEN WITH KIA, BUT THEY CLOSED IT AFTER THE DEALERSHIP COULD FIND NOTHING WRONG. ON THREE OCCASIONS, I CAME QUITE CLOSE TO HITTING PEOPLE WHILE TURNING IN PARKING LOTS, BECAUSE POWER STEERING SUDDENLY GOES OUT WHEN THE CAR SHUTS OFF. THIS MORNING, THE CAR SHUT OFF IN A SCHOOL PARKING LOT DURING DROP OFF, WITH KIDS WALKING THROUGH THE LOT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552715November 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE TURNING LEFT, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE TRANSMISSION FLUID WAS LOW. THE TRANSMISSION WAS FLUID WAS FILLED BUT THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS SCHEDULED FOR UNKNOWN REPAIRS. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552636November 17, 2013
POWER TRAIN, ELECTRICAL SYSTEM
KIA SORENTO INFREQUENT AND UNPREDICTABLE LOSS OF POWER DURING MODERATE ACCELERATION. DURING CERTAIN CONDITIONS, WHICH HAVE INCLUDED MODERATE UPHILL CLIMBS, HIGHWAY DRIVING AND CITY UNDER 50MPH AND AT MODERATE ACCELERATION, THE VEHICLE WILL SUDDENLY LOOSE POWER, FAIL TO UPSHIFT WHEN NEEDED, OR SHOW NO SIGNS OF POWER, FOLLOWED BY ERRATIC SHIFTING AND A LOUD CLUNK. AT OTHER TIMES ON HIGHWAY DRIVING, THE CAR WILL, FOR NO APPARENT REASON, DOWNSHIFT ON FLAT SECTIONS WHEN SPEEDS ARE BETWEEN 45-65MPH. MULTIPLE TRIPS TO THE DEALER: 1/8/13, 95,035 MILES- DEALER COULD NOT REPLICATE, INHIBITOR SWITCH BRACKET INSTALLED, DID NOT RESOLVE THE ISSUE 7/26/13, 106,574 MILES-ELECTRONIC STABILITY AND ABS LIGHT COME ON, SIMILAR TO STOP LAMP SWITCH, DEALER COULD NOT REPLICATE, DID SEE ERROR CODES BUT DID NOT PROVIDE THEM TO CUSTOMER, RESET THE COMPUTER. NOT RESOLVED. 10/3/13, 107,842-TRANSMISSION STILL JERKING, DEALER TRIED REPLACING AUTOMATIC TRANSMISSION FLUID, DID NOT RESOLVE THE ISSUE. TOOK TO ALTERNATIVE DEALER-ROAD TEST WITH CUSTOMER-ADVISED THE PROBLEM WILL NEED TO BECOME WORSE AND MORE FREQUENT TO DIAGNOSE. THIS IS LEADING TO UNSAFE CONDITIONS DUE TO UNEXPECTED LOSS OF POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552411November 15, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
IN BRIGHT SUNLIGHT IT IS EXTREMELY DIFFICULT TO SEE THE SPEEDOMETER NEEDLE. THE NEEDLE IS DARK RED AGAINST A DARK BLACK BACKGROUND. ADDITIONALLY IT IS ONLY ABOUT 1/2" IN LENGTH. IF THERE IS ANY AMBIENT LIGHT STRIKING THE INSTRUMENT CLUSTER AT AN ANGLE, THE REFLECTION MASKS THE ABILITY TO SEE THE NEEDLE. NOT HAVING AN ACCURATE INDICATION OF YOUR SPEED IS A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552227November 14, 2013
ELECTRICAL SYSTEM
CAN NOT SEE SPEEDOMETER IN DAYLIGHT, INDICATOR TOO DIM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552024November 13, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
WILL INTERMITTENT TURN ON DURING DRIVING AND STAY ON. IF YOU STOP AND TURN OFF CAR AND THEN RESTART MAY OR MAY NOT RETURN ON. CAR AS A BIT OF A SHAKE TO IT SOME TIMES. HAD CRUISE CONTROL NOT TURN ON. ELECTRICAL SEEMS WACKY IN THE VEHICLE. ALSO HAD IT BEEN STUCK IN PARK OR TIMES COULD NOT MOVE THE SHIFTER TO PARK OR REVERSE. SERIOUSLY NEEDS TO BE REVIEWED. ALL THESE ISSUES HAPPEN INTERMITTENT AND NEVER WHEN NEAR THE KIA DEALERSHIP. VEHICLE 90% OF THE TIME HAS BEEN WONDERFUL, HOWEVER THERE ARE ISSUES THAT NEED INVESTIGATED AND CORRECTED FOR EXAMPLE ALL THE ABOVE I HAVE LISTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552040November 13, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATE WHEN THE BRAKES WERE DEPRESSED. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE DUE TO NOT KNOWING THAT THE CONTACT WAS APPLYING THE BRAKES. THE CONTACT SUSTAINED INJURIES TO THE BACK AND A POLICE REPORT WAS NOT FILED. AFTER THE CRASH, THE CONTACT RECEIVED NOTIFICATION THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 13V114000 (EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 170,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10552112November 13, 2013
EXTERIOR LIGHTING
I WAS ON THE INTERSTATE AND BOTH OF MY TAILLIGHTS STOP WORKING. I WAS NOTIFIED BY ANOTHER DRIVER. I TOOK THE VEHICLE INTO THE KIA DEALERSHIP AND WAS TOLD IT WAS A LIGHT ASSEMBLY PROBLEM. THEY CLAIMED TO HAVE FIXED IT. EVEN AFTER THEIR SO CALLED FIX I HAVE T O REPLACE TAILLIGHT AND HEADLIGHT BULBS ABOUT EVERY THREE MONTHS. THE OUTAGES OCCUR ON OPPOSITE SIDES EVERYTIME AND SWITCH BETWEEN THE TAILLIGHT AND HEADLIGHT. I HAVE TO KEEP EXTRA BULBS AND THE NEEDED TOOLS AVAILABLE IN MY TRUCK AT ALL TIMES. I HAVE BEEN ISSUED A TICKET AS WELL DUE TO MY TAILLIGHT BEING OUT. THIS IS VERY COSTLY AND DANGEROUS TO FAMILY. I HAVE TWO TEENAGE CHILDREN WHO ALSO DRIVE THIS VEHICLE. IT SEEMS TO BE A WIDESPREAD PROBLEM DUE TO THE BLOGS THAT I HAVE SEEN CONCERNING THIS PROBLEM. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551689November 10, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF SHATTERED WHILE DRIVING ON I-35 NORTH. WE HAVE KIDS ON BOARD WHILE THAT HAPPENED. IT SOUNDED LIKE A GUN FIRE WHEN IT HAPPENS. WE CAN PROVIDE YOU THE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550512November 1, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES
SINCE BUYING THE 2014 KIA FWD 4-CYL VEHICLE, I HAVE HAD ABOUT 5 INSTANCES WHERE THE CAR WOULD NOT START AFTER I PRESSED THE BRAKE PEDAL AND THEN THE IGNITION SWITCH. KIA AND HYUNDAI HAD BRAKE SWITCH ISSUES IN MODELS CIRCA 2011 AND EARLIER, BUT I COULD NOT FIND ANYTHING ABOUT WHETHER KIA FIXED THE PROBLEM IN SUBSEQUENT MODEL YEARS. DURING MY INCIDENTS I HAVE REPEATED THE ABOVE STEPS TRYING TO START THE NON-RESPONSIVE VEHICLE UNTIL IT INEXPLICABLY STARTED UP; TOOK OVER 10 RE-TRIES EACH TIME THIS PROBLEM OCCURRED. I AM TAKING THE VEHICLE INTO THE DEALER ON MONDAY 11/4/13 ASKING THEM TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550425October 31, 2013
ENGINE, POWER TRAIN
2013 KIA SORENTO LX - V6 AWD PURCHASED 3/2013. ON 10/19 AT 11.5K MILES ON VEHICLE THE TRANSMISSION SLIPPED AND THEN LOST MOST FUNCTION AT 45 MPH . CAR LIMPED HOME WITH CHECK ENGINE LIGHT ON AND SPEWING FLUID.HE NEXT MORNING (SAT)CALLED KIA ROADSIDE SERVICE AND HAD CAR TOWED TO NEAREST DEALER. THE DEALER TOOK VEHICLE AND NOTIFIED ME LATER IN THE DAY TRANSMISSION WOULD BE AND ORDERED ON MONDAY. I WAS NOTIFIED THAT CAR WOULD BE REPAIRED WITH NEW TRANS AND CAR WOULD BE READY ON WED. THE DEALER CALLED ME A SAID THE WATER PUMP WAS CORRODED AND WAS OUT OF COOLANT. A WATER PUMP WAS REPLACED AND TRANS. I PICKED UP THE CAR ON THURS AND NOTICED FLUID UNDER THE CAR THE NEXT MORNING. TOOK THE CAR BACK TO THE DEALER THE NEXT MORNING, HE STATED THEY OVERFILLED AND NOW THE PROBLEM SOLVED (FRI) Y CONFIDENCE SHAKEN AND NOT FEELING SAFE, I TRADED IN THE VEHICLE (GOT FAIR MARKET VALUE) ,FOR A LEASED NEWER MODEL. I HAVE LOST $7,000 FOR OWNING THE VEHICLE 7.5 MONTHS, WITH 11.5K MILES. I AM ARGUING WITH KIA MOTORS FOURSOME COMPENSATION, BUT THEIR ATTITUDE IS THEY WILL NOT DO ANYTHING, SUGGESTED DEALER DISCUSSION. I AM CONTINUING A DIALOGUEWITH KIA, THEY NEED TO BE RESPONSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550086October 30, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER NEEDLE IS A SMALL RED LINE WHICH IS INVISIBLE IN EITHER SUNLIGHT OR WITH DRIVER WEARING SUNGLASSES. THERE IS NO WAY TO SEE WHAT MY SPEED IS. ESPECIALLY A PROBLEM SETTING CRUISE CONTROL AS I HAVE TO REMOVE MY GLASSES, TAKE MY EYES OFF THE ROAD, TO SEE HOW FAST I AM GOING IN ORDER TO SET THE CRUISE CONTROL. THIS ISSUE IS WELL DOCUMENTED ON KIA SORENTO FORUMS. PLEASE REQUEST KIA COME UP WITH A SOFTWARE UPDATE TO CHANGE THE COLOR OR INTENSITY OF THE SPEEDOMETER NEEDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550099October 30, 2013
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE
THE TWO REAR, FIXED WINDOWS LEAKED WHILE THE VEHICLE WAS IN A TOUCHLESS CARWASH. THE DEALERSHIP AND SERVICE DEPARTMENT HAVE BEEN NOTIFIED AND ARE HAVING A GLASS EXPERT INSPECT THE TRIM AND SEAL. THE CAUSE OF THE LEAKS IS CURRENTLY UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550302October 30, 2013
ENGINE
THE VEHICLE LOST POWER WHEN DRIVING ON THE HIGHWAY AND CHECK ENGINE LIGHT CAME ON.. I WAS LUCKY TO STOP THE CAR ON THE ROAD SIDE. TURNED THE VEHICLE OFF AND RESTARTED THE CAR BUT THE CHECK ENGINE LINE SAID NOT GO OFF.DROVE THE CAR FOR ABOUT A MILE AND LOST POWER AGAIN. REPEATED THE SAME STEP AND RESTARTED. REACHED HOME . THIS VEHICLE HAS HAD SEVERAL PROBLEMS, PURCHASED THE VEHICLE NEW WITH 10 MILES. LAST MONTH THE FAN WAS NOT TURNING OFF EVEN AFTER TURNING OFF THE VEHICLE. TODAY'S INCIDENT COULD RESULT IN AN ACCIDENT IF I WAS ON THE LEFT LAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549946October 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V356000 (POWER TRAIN). THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE BUT COULD NOT PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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