Kia Sorento Complaints

10,397 consumer complaints on file.

#10810929December 17, 2015
ENGINE
I BOUGHT MY KIA NEW FROM THE DEALERSHIP WITH AN EXTENDED WARRANTY. IT CURRENTLY HAS 83000MI ON IT. WHEN I START IT, IT IS MAKING A RATTLING NOISE COMING FROM THE ENGINE THAT ONLY LAST A FEW SECONDS. WE TOOK IT TO THE DEALER AND THEY ARE SAYING IT NEEDS A NEW ENGINE BECAUSE THERE ARE SHARDS OF METAL IN THE OIL PAN. THE COST TO REPLACE IS $6000. THE ENGINE LIGHT HAS NOT COME ON AT ANY POINT WHILE OWNING THE SUV, NOR HAS ANY OTHER LIGHT. WE HAVE MAINTAINED OIL CHANGES AT EVERY 4000MI OR LESS BUT WE COMPLETED ALL OIL CHANGES AND FILTER CHANGES OUR SELF. THE MASTER MECHANIC STATED THAT THERE WAS NO SLUDGE IN THE ENGINE AND THE ENGINE LOOKED TO BE WELL TAKEN CARE OF. THE EXTENDED WARRANTY IS NOT WANTING TO COVER THE COST OF THE REPAIR. WE ARE STILL WAITING TO SEE WHAT THE DEALERSHIP IS GOING TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810733December 16, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED THAT WHILE IN THE PARK POSITION, THE DRIVER AND THE REAR DRIVER SIDE DOORS FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810822December 16, 2015
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
I WAS DRIVING DOWN THE HIGHWAY AND ALL THE SUDDEN MY CAR GAVE A BIG SOUND AND DIED. THE STEERING WAS REALLY HARD TO STEER, LUCKLY I WAS IN THE SLOW LANE AND COASTED OFF THE EDGE OF THE ROAD. HAD IT TOWED TO MECHANIC THE STARTED WAS BAD, ALONG WITH THE FUEL LINE AND FUEL PUMP. AFTER GOT IT RUNNING ONCE AGAIN RAN FINE HOUR LATER THE CRANK SHAFT SENSOR WENT OUT. I HAVE READ MANY MANY COMPLAINTS ABOUT THE SAME ISSUES, ALSO WAS TOLD THAT MY FUEL TANK AND BOTTOM WAS RUSTING OUT. AND MY SWAY BAR IS BAD. MY CAR SHAKES, I HAVE HAD NEW TIRES AND BRAKES PUT ON AND A NEW MUFFLER PUT ON. I HAVE HAD ALL MY OIL CHANGES AND TUNE UPS. THEY SAY THERE IS NO RECALLS, HOW COULD THERE NOT BE RECALLS HERE IN THE USA. THEY HAD A CLASS ACTION LAW SUIT IN CANADA AND KIA WAS MADE TO FIX THESE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826161December 15, 2015
POWER TRAIN
LETTER FROM SENATOR FISCHER ON BEHALF OF CONSTITUENT ASKING FOR ASSISTANCE WITH HIS 2012 KIA SORRENTO RECALL ISSUES AND CLASS ACTION SETTLEMENT AS DESCRIBED IN THE ATTACHED EMAIL; ATTN: BRANDI MCCASLIN DIRECT RESPOND TO CONSTITUENT SERVICES. *SMD THE CONSUMER STATED THE NEAREST DEALER WAS THREE HOURS AWAY. THE CONSUMER REQUESTED COMPENSATION FOR TIME AND FUEL EXPENSES TO GET TO THE DEALER. RECALL # 15V626000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810446December 15, 2015
UNKNOWN OR OTHER
I NOW HAVE 3 OUT OF 4 DOORS THAT CAN NOT BE OPENED FROM THE OUTSIDE. THE ONLY DOOR THAT CAN BE OPENED IS THE RIGHT REAR DOOR. KIA SAYS THEY DO NOT HAVE AN ISSUE WITH THEM WHEN THERE OBVIOUSLY IS ONE. THE ESTIMATED REPAIR COST FROM DEALER IS $400 A PIECE. THAT IS CRIMINAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810513December 15, 2015
ENGINE
KIA SORENTO - I HAVE A 2006 SORENTO THAT JUST TURNED 60,000 MILES IN OCTOBER. I HAD DRIVEN IT AT LUNCH ONE DAY, WHEN I WENT TO LEAVE THE OFFICE AT 5, THE CAR WAS MAKING AN AWFUL GRINDING NOISE AND THE EMERGENCY BRAKE LIGHT CAME ON, EVEN THOUGH THE BRAKE WAS NOT ON. THEN THE POWER STEERING WENT OUT. I HAD TO HAVE IT TOWED IN BECAUSE THE CRANKSHAFT MALFUNCTIONED AND THAT ALONG WITH ALL THE BELTS AND PARTS HAD TO BE REPLACED. IT TOOK 5 WEEKS FOR THE REPAIR, AND NOW IT HAS TO GO BACK BECAUSE ONE OF THE NEW BELTS IS SCREECHING. I PAID $1,300 FOR THE REPAIR AND KIA ONLY PAID PART OF THE REPAIR. WHY WOULD THEY PAY FOR PART AND NOT ALL, IF IT WAS A DEFECTIVE PART THAT THERE SHOULD HAVE BEEN A RECALL ON?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810219December 15, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2006 KIA SORENTO. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE IT WAS DIAGNOSED THAT AN ELECTRICAL SHORTAGE WAS CAUSING THE LOW BEAMS TO FAIL PREMATURELY. THE LOW BEAM BULBS WERE REPLACED NUMEROUS TIMES, BUT THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810575December 15, 2015
AIR BAGS
2013 VEHICLE WITH 60,939 MILES HAS AIRBAG SENSOR LIGHT ON IMMEDIATELY AFTER RECALL SC 124 PERFORMED. DEALER INDICATES CODES B1764 AND 1765 OCS DEFECT. DEALER STATES SENSOR DOES NOT RECOGNIZE WHEN PASSENGER IS IN SEAT, MAKING THIS A HUGE SAFETY ISSUE AND THAT NO ONE SHOULD SIT IN THIS SEAT BECAUSE A COLLISION COULD RESULT IN "TRAGEDY." KIA SAYS VEHICLE IS OUT OF WARRANTY (BY 939 MILES) AND I AM SECOND OWNER (PURCHASED THE VEHICLE WITH 12K MIKES AS CERTIFIED PRE-OWNED) THEREFORE, KIA WILL SPLIT THE REPAIR COST 3 WAYS-KIA, DEALER, ME ($2,200.00 REPAIR AND ONLY FACTORY PARTS CAN BE USED, RESULTING IN OVER $700.00 FOR ME TO PAY IF I WANT MY KIDS TO BE SAFE IN THE CAR) THERE ARE 42 OTHER REPORTS OF THIS EXACT DEFECT AT HTTP://REPAIRPAL.COM/AIR-BAG-LIGHT-INDICATOR-691 SIMILAR MILEAGE AND SAME SEAT LOCATION ON MANY OF THOSE REPORTS. DEALER CLAIMS TO HAVE SEEN THIS ISSUE ON OTHER VEHICLES AS WELL. NHTSA SHOULD INVESTIGATE THIS ISSUE, AS AIRBAGS SAVE LIVES, AND KIA'S AIRBAG SENSORS ARE DEFECTIVE. NO CONSUMER SHOULD HAVE TO BEAR THIS UNREASONABLE FINANCIAL BURDEN ON A THREE YEAR OLD CAR FOR AN AIRBAG SENSOR THAT GOES OUT AT A FEW MILES OVER 60,000. SENSOR REMAINS ON CONSTANTLY. SHAME ON YOU, KIA. THIS WAS MY THIRD KIA BECAUSE I TRUSTED KIA'S COMMITMENT TO SAFETY. I WILL NOT MAKE THIS MISTAKE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810148December 14, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE EXITING THE VEHICLE, THE VEHICLE ROLLED AWAY INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO A FRONT GATE. THE CONTACT ENTERED THE VEHICLE AND DEPRESSED THE BRAKE PEDAL TO STOP THE VEHICLE FROM CONTINUING TO ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED LEG AND KNEE INJURIES THAT NEEDED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 106,927.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10809772December 11, 2015
EXTERIOR LIGHTING
LOW BEAM DRIVERS SIDE HEADLIGHT HAS BEEN REPLACED THREE TIMES WITHIN A SIX MONTH PERIOD WITH SYLVANIA BRAND BULBS AND THE PASSENGER SIDE ALSO HAS BEEN REPLACED THREE TIMES AND IS CURRENTLY OUT AGAIN I NOTICED WHEN I STARTED MY CAR TO DRIVE HOME FROM WORK. WHEN I ARRIVED HOME THE LIGHT WAS WORKING AND WENT OUT AGAIN THE NEXT EVENING. THIS IS A NEVER ENDING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809440December 10, 2015
STRUCTURE:BODY
THE DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. THE DOOR OPENS FROM THE INSIDE AND THE EXTERIOR DOOR HANDLE APPEARS FINE BUT THE DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809487December 10, 2015
STRUCTURE:BODY
ON SUNDAY DECEMBER 6TH 2010 AT APPROXIMATELY 10:00, I WAS TRAVELING IN MY 2011 KIA SORENTO EX. IT IS EQUIPPED WITH 2 PANORAMIC SUNROOFS ONE IN THE FRONT AND ONE IN THE REAR. THE FRONT SUNROOF IS ONLY MECHANICALLY FUNCTIONAL ROOF. WHILE TRAVELING DOWN THE INTERSTATE AT APPROXIMATELY 70 MPH I HEARD A LOUD EXPLOSION AND HAD A FEW SHARDS OF GLASS BLOWING INTO THE PASSENGER COMPARTMENT. AT THE TIME OF THE INCIDENT THE SUNROOF WAS COMPLETELY CLOSED AND THE SUNSHADE WAS PULLED FORWARD. THIS PREVENTED ME FROM BEING INJURED BY THE GLASS. I PULLED TO THE SIDE OF THE INTERSTATE TO ASSESS THE DAMAGE. DAMAGE ASSESSMENT: THE MAJORITY OF THE FRONT SUNROOFS GLASS WAS MISSING FROM THE MIDDLE.THERE WAS AN APPROXIMATE 2 INCH STRIP OF GLASS THAT WAS BUCKLED UPWARD STILL ATTACHED TO THE MOUNTING RAIL ON THE DRIVERS SIDE. ONE THE PASSENGER SIDE THERE WAS A LONGER PIECE STILL ATTACHED. IT WAS TRIANGULAR IN ITS SHAPE COMING TO A POINT THAT WAS APPROXIMATELY 9-10 INCHES MOVING TOWARDS THE CENTER OF THE VEHICLE. IT TOO WAS BUCKLE UPWARDS TOWARDS THE SKY. THERE WERE SCRATCHES TO THE REAR PANORAMIC SUNROOF. THE SATELLITE RADIO ANTENNA WAS MISSING. THE REAR SPOILER HAD HUNDREDS OF SCRATCHES ON IT WITH GLASS SHARDS IMPELLED IN IT. THERE WAS MINIMAL GLASS IN THE FRONT INTERIOR AND A FEW SHARDS FOUND IN THE REAR AS WELL. I WAS RETURNING HOME FROM WORK ON THIS MORNING. I WORK AS A FLIGHT PARAMEDIC AND IN MY JOB WE HAVE TO CONTINUOUSLY MONITOR THE WEATHER IN OUR AREA OUT TO A 90 MILE CIRCLE FROM OUR BASE. CONDITIONS DURING THE DAY. THE SKY WAS CLEAR AND SUNNY. THE TEMPERATURE WAS IN THE MID 50'S. WINDS WERE CALM. TRAFFIC WAS VERY LIGHT ON THE HIGHWAY. I DID NOT HAVE ANYONE IN FRONT OR BEHIND MY VEHICLE AT THE TIME OF THE INCIDENT. THERE WERE NO OVER HANGING LIMBS FROM TREES. IN ADDITION CONDITIONS THE PRIOR EVENING AND NIGHT WERE CLEAR, WITH TEMPERATURES ONLY DROPPING INTO THE LOWER 40'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809564December 10, 2015
STRUCTURE:BODY, POWER TRAIN, UNKNOWN OR OTHER
ON 11/23/15 I WAS DRIVING DOWN 85S WHEN I HIT SOMETHING IN THE ROAD. HAD TO PULL OVER CAUSE IT SOUNDED LIKE THE BOTTOM OF MY CAR FELL OUT. AFTER WAITING 2HRS FOR HELP WE NTICED THAT THE DRIVESHAFT (2PART SHAFT) BROKE OFF, PUNCTURED MY GAS TANK, MY CABLE THAT RUNS TO MY TRANSMISSION AND PUT A GOOD SIZE HOLE IN THE BOTTOM OF MY BACK SEAT. THE SHOP TOLD ME THAT THIS A REOCCURING PROBLEM WITH THIS TYPE OF VEHICLE. AFTER LOOKING MORE CLOSELY WE NOTICED A LOT MORE DAMAGE THAT WAS CAUSED BY THIS. MY CAR IS STILL AT THE SHOP AS OF TODAY SINCE WE ARE WAITING ON INSURANCE. BUT, THIS CAR HAS GIVEN ME MORE TROUBLE THAN ANYTHING IN MY LIFE! I WILL NEVER GET A KIA AGAIN! AND THE BIGGEST PROBLEM IS KIA WON'T DO ANYTHING ABOUT THIS! IN THE PAST MY CAR STARTED TO SHAKE ONCE I GOT OVER 30MPH, MY DASH LIGHTS AND ENGINE LIGHTS DON'T WORK (AND YES WE'VE CHECKED FUSES, THE SHOP HAS LOOKED AND WE DON'T KNOW WHY THEY DON'T WORK.) GUESS THIS IS WHAT I GET FOR BUYING A CAR FROM A CROOK OF A USED CAR LOT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809591December 10, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
NOVEMBER 6 2015 AT APPROXIMATELY 5:15 PM MY WIFE HAD AN ACCIDENT IN OUR CAR TOUR OF THE FRONT END TOOK IT TO THE REPAIR SHOP IN THE BODY SHOP AFTER 4 WEEKS WE GOT THE CAR BACK AFTER ONE DAY THE CAR CUT OFF AND WOULD NOT START AGAIN TOOK IT BACK TO THE DEALER HE SAID IT WAS THE FUEL PUMP THAT WASN'T COVERED BY THE INSURANCE BUT I DON'T UNDERSTAND THE CARD NEVER CUT OFF BEFORE THE ACCIDENT SO WHY DID HE CUT OFF AFTER THE REPAIR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10808874December 7, 2015
STEERING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED. IN ADDITION, THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS WERE ACTIVATED, BUT THE INTERIOR DOME LIGHT, HEAD LAMPS, REAR LAMPS, AND INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING CONSOLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE DEALER WAS UNABLE TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808918December 7, 2015
EXTERIOR LIGHTING
NO ACCIDENT OR ANY SUCH THING HAS HAPPENED YET BUT I THINK SOMETHING SHOULD BE DONE ABOUT THE HEADLIGHTS AS THEY ARE TOO EASILY COVERED WITH MUD WHILE DRIVING ON WET ROADS. I WAS DRIVING TO ANOTHER CITY 2 HOURS AWAY AND IT GOT DARK OUT AND WHEN I NOTICED I COULDN'T REALLY SEE AHEAD OF ME VERY FAR AND I KNOW THE HEADLIGHTS ON THIS CAR ARE AMAZING. SO I STOPPED AND SURE ENOUGH THE HEADLIGHTS WERE ALL COVERED WITH SPATTER FROM OTHER VEHICLES TIRES SPLASHING THE WET ROAD UP ONTO THEM. FINALLY AFTER CLEARIN THE MUD OFF OF THE HEADLIGHTS I COULD SEE AGAIN FAR IN FRONT OF ME. BUT NOT EVEN 30 MINUTES LATER DID I HAVE TO STOP AGAIN TO CLEAR OFF THE HEADLIGHTS SO I COULD SEE IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808477December 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE CAUGHT ON FIRE. THE CONTACT MERGED THE VEHICLE TO THE SHOULDER OF THE ROAD AND THE VEHICLES OCCUPANTS WERE EVACUATED. A FIRE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,307.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10808108December 3, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE BULBS FOR THE LOW BEAM HEADLIGHTS HAVE BEEN "BURNING OUT" AT THE RATE OF ONCE A MONTH. LAST MONTH, THE ENTIRE ASSEMBLY PLUGIN TO THE BULB WAS MELTED DUE TO "A POOR CONTACT" OR SHORT IN THE WIRING". UNFORTUNATELY THEY SAID I NEED AN ENTIRE HEADLIGHT ASSEMBLY (ABOUT A $400 PART AND $250 LABOR) AS THEY WON'T JUST SELL THE CONNECTION PLUG. FRUSTRATED I FOUND A GREAT MECHANIC WHO CUT AND SPLICED A NEW CONNECTION PLUG AND IT SEEMS TO BE WORKING. HOWEVER THE CONCERN IS THAT THERE IS STILL A "SHORT" IN THE WIRING AND WILL EVENTUALLY DO THE SAME THING TO THE NEW PLUG. I HAVE NOW HAD THE SAME ISSUE WITH THE OTHER SIDE AND AM HOPING THAT SOMEONE ELSE HAS FOUND THE SOURCE OF THE PROBLEM. THE OTHER COMPLAINT IS THAT THIS IS NOT COVERED BY THE ANY WARRANTY. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSE AND I STILLHAVE NOT SEEN A RECALL FROM KIA. THIS IS MY 2ND KIA AND I AM RETHINKING ABOUT BUYING ANOTHER UNLESS THIS ISSUE IS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808222December 3, 2015
AIR BAGS
I HAVE A 2011 KIA SORENTO AND MY AIRBAG LIGHT IS ON WHEN I TURNED ON THE VEHICLE. I HAVE NOT YET TAKEN IT TO A DEALERSHIP BUT I AM SEEING A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE. WHY HASN'T KIA RECALLED THIS? DO THEY REALLY NEED A DEATH IN ORDER TO FIX THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808244December 3, 2015
AIR BAGS, ENGINE
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING 60 MPH, THE ESC, PASSENGER SIDE AIR BAG, AND MOTOR LIGHT ILLUMINATED BEFORE THE VEHICLE LOST POWER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V473000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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