Kia Sorento Complaints

10,397 consumer complaints on file.

#10851730March 26, 2016
STRUCTURE:BODY
DRIVER SIDE DOOR SIMPLY WOULD NOT OPEN FROM OUTSIDE THE VEHICLE ONE DAY. NO ACCIDENT OR OTHER IMPACT WAS THE CAUSE, SO CLEARLY THIS IS A DEFECT OF THE VEHICLE. INTERNET SEARCH INDICATES THIS HAS HAPPENED TO MANY OWNERS AND IS A CLEAR SAFETY ISSUE. THIS VEHICLE HAS ONLY BEEN ON THE ROAD FOR 5 YEARS AND 5 MONTHS AND HAS 77,000 MILES. DF DOOR LATCH ASSEMBLY HAD TO BE REPLACED AT COST OF $450. WOULD LIKE TO SEE THIS INVESTIGATED BASED ON THE NUMBER OF INSTANCES AND THE FEAR THAT THIS WILL HAPPEN AND PREVENT SOMEONE FROM BEING RESCUED FROM OUTSIDE THE VEHICLE IN A WORST CASE SCENARIO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851495March 24, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR LATCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851404March 24, 2016
ENGINE, STEERING
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE CRANK PULLEY BOLT FRACTURED WITHOUT WARNING. THE FAILURE DISABLED THE STEERING WHEEL, WHICH MADE IT DIFFICULT TO CONTROL THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO A STOP. A CERTIFIED MECHANIC STATED THAT THE CRANK PULLEY BOLT FRACTURED AND DETACHED FROM THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER FOR REPAIRS. AFTER THE REPAIR, THE VEHICLE STALLED WITHOUT WARNING AND LOST ALL STEERING POWER. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY FOR REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 10/13/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851409March 24, 2016
EXTERIOR LIGHTING
THE HEADLAMPS ARE FREQUENTLY GOING OUT AND REQUIRE TO BE REPLACED. I LIVE IN A STATE WHERE HEADLAMPS ARE REQUIRED IN RAIN (SO MANY TIMES I AM IN VIOLATION) AND THE ROADS ARE NOT WELL LIT AT NIGHT. EVEN WHEN THE HEADLAMPS ARE WORKING PROPERLY, THEY ARE INADEQUATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851187March 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2005 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE FRONT PASSENGER SIDE AIR BAG SENSOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FLOOR MAT SENSOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851252March 23, 2016
STRUCTURE:BODY
FROM JANUARY1, 2016 TO MARCH 20, 2016 TWO DOORS (DRIVER AND DRIVER SIDE PASSENGER) HAVE QUIT OPENING FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850947March 22, 2016
SUSPENSION
TAKATA RECALL REAR FRAME CROSS MEMBER RUSTED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851062March 22, 2016
UNKNOWN OR OTHER
MY WAS REMOVING GROCERIES FROM HER NEW KIA WHEN IT STARTED TO ROLL AWAY WHILE THE CAR WAS IN PARK. WE CHECK KIA DEALER WE WERE ALL WAS ON WITH THE CAR THE PROBLEM HAD TO BE DIVER ERROR. THEN ON OR ABOUT NOVEMBER 20, 2015 WE RECEIVED A RECALLED FOR A TRANSMISSION PROBLEM THAT ALLOW THE KIA TO SLIDE OUT OF PARK AND INTO REVERSE WITH THE BREAK PEDAL BEING DEPRESSED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10851138March 22, 2016
STRUCTURE:BODY
MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WILL OPEN FROM THE INSIDE. THE REST OF THE DOORS WORK JUST FINE. THIS IS AN SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851141March 22, 2016
SUSPENSION
MECHANIC AT A GAS STATION TOLD MY MIL SHE NEEDED A NEW REAR AXLE. WHEN I CHECKED THE AXLE I FOUND THE TOP LEFT STABILIZER BRACKET WAS BADLY RUSTED. I TOOK THE CAR TO THE LOCAL KIA DEALER TO GET A RECALL REPAIR. THIS SHOULD NEVER HAPPEN TO A CAR WITH ONLY 60K MILES. THE DEALER HAS NOT COMPLETED THE ESTIMATE. THE CAR IS NOT DRIVE-ABLE. THERE SHOULD BE A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850899March 21, 2016
UNKNOWN OR OTHER
WENT TO GET IN MY KIA AND DRIVER SIDE DOOR WON'T OPEN FROM THE OUTSIDE.. THIS ALSO HAPPENS WITH MY GAS DOOR...MY DRIVER DOOR ONLY OPENS FROM INSIDE!!!!!!!!!'!!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850646March 20, 2016
STRUCTURE:BODY
ABOUT 1 MONTH AGO, JAN/FEB OF 2016 THE PASSENGER SIDE FRONT DOOR HANDLE JUST STOPPED WORKING, AS FAR AS OPENING THE DOOR FROM THE OUTSIDE IS CONCERNED. THE SAME EXACT THING JUST HAPPENED TODAY, MARCH 20, 2016, TO THE DRIVER'S SIDE FRONT DOOR. BOTH OUTSIDE LATCHES ARE INOPERABLE. THE FIRST INCIDENT HAPPENED IN MY DRIVEWAY, THE SECOND HAPPENED IN THE PARKING LOT OF OUR CHURCH. I AM MARRIED WITH 7 KIDS, 5 OF WHOM DRIVE, AND HAVE NEVER, NEVER, HAD A DOOR LATCH BREAK ON THE MANY VEHICLES OWNED OVER TIME. THIS IS NOT A COINCIDENCE, THIS IS AN ITEM THAT HAS TO BE RECALLED. THE VEHICLE IS NICE, BUT WITH RECALLS OR PROBLEMS TO THE SHIFT LEVER, AIR BAGS, REAR ROTORS, ETC., ETC..., WHY ISN'T THE NHTSA TAKING A CLOSER LOOK AT ALL THE SHORT CUTS AND/OR DYSFUNCTIONAL PARTS KIA IS USING TO GET THEIR CAR TO MARKET QUICKER. WE ARE THE CAR'S 2ND OWNER, SO KIA WILL NOT EVEN HONOR IT UNDER THE 7YEAR/100,000 MILE WARRANTY. OUR VEHICLE IS NOT QUITE 5 YEARS OLD WITH APPROX. 90,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850516March 19, 2016
ENGINE
I WAS DRIVING ABOUT 60 MPH DOWN 269 HIGHWAY WHEN ALL AT ONCE I HEARD A LOUD POP LIKE SOUND AND THEN SMOKE STARTED GOING OUT THE TAIL PIPE AND THEN UNDER THE HOOD THE CAR LOST ALL POWER AND STOPPED. I GOT OUT AND RASISED THE HOOD AND IT WAS ON FIRE . LUCKELY SOMEONE ONE WAS BEHIND ME AND HAD A FIRE EXSTINQUER AND PUT IT OUT. CALLED POLICE THEY WOULD NOT COME OUT CALLED INSURANCE AND THEY SENT A TOW TRUCK. WE BOUGHT THIS CAR BRAND NEW IN 2011 AND ALWAYS KELPT IT SERVICED, THEY TOOK IT TO THE KIA LOT WE BOUGHT IT FROM AND SAID IT WAS A FIRE IN THE BOTTOM OF THE ENGINE AND IT WOULD COST $10,000 TO FIX IT WE WERE STILL PAYING ON IT. SO THE INSURANCE CALLED IT A LOSS. NOW WE ARE OUT CAR AND NO MONEY TO BOOT. I HAD JUST TOOK MY GRANDBABY HOME IT COULD OF BEEN REALLY BAD. I GOT ON THE ENTERNET AND FOUND SEVERAL OTHER 2012 KIA SORENTOS THAT HAD THE SAME PROBLEMS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10850512March 19, 2016
UNKNOWN OR OTHER
DOORS WILL NOT OPEN BOTH FRONT PASSENGER DOOR AND DRIVER SIDE REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THESE DEFECTIVE DOORS WOULD MAKE IT DIFFICULT TO RESCUE PEOPLE IN A EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850422March 18, 2016
STRUCTURE:BODY
CAR WAS PARKED IN MY GARAGE. BACK DRIVERS SIDE DOOR JUST STOPPED WORKING. WONT OPEN FROM THE INSIDE OR OUT. NO DAMAGE OR EXCESSIVE USE. YOU CAN HEAR THE LOCK CLICKING WHEN YOU HIT THE AUTO BUTTON ON THE FRONT DOOR, BUT IT WILL NOT OPEN. KIA COMPANY STATES IT WILL NOT REPAIR BECAUSE WE ARE 2 MONTHS OVER THE 5 YEAR/60000 MILE WARRANTY. ITS A SAFETY ISSUE AND THEY WANT $1100.00 TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850456March 18, 2016
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WITHIN LESS THAN 30 DAYS OF OWNING THE VEHICLE, THE CONTACT STATED THAT THE FUEL GAUGE ON THE INSTRUMENT CLUSTER CONTINUED TO INDICATE FULL WHETHER THE CONTACT REFUELED THE VEHICLE OR NOT. ALSO, WHEN THE AIR CONDITIONER WAS TURNED OFF, SMOKE EMITTED INTO THE INTERIOR OF THE VEHICLE AND UNDER THE HOOD. THE CONTACT EXITED THE VEHICLE AND LIFTED THE HOOD TO FAN AWAY THE SMOKE. THE CONTACT DROVE THE VEHICLE TO HER JOB. ANOTHER CONSUMER CALLED THE FIRE DEPARTMENT BECAUSE THE VEHICLE ERUPTED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. NEITHER A FIRE NOR A POLICE REPORT WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10849932March 16, 2016
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846258March 12, 2016
UNKNOWN OR OTHER
I HAVE RECENTLY SUBMITTED A COMPLAINT ABOUT THE DOORS OF MY VEHICLE. I CALLED KIA OF AMERICA SPOKE TO CONSUMER AFFAIRS REP. AS WE ARE GOING BACK AND FORTH ABOUT THE SAFETY ISSUES. I WENT TO THE DEALER TODAY HE SET IT UP. BOTH DOOR LATCHES ARE BROKEN. THEY WERE UNABLE TO DO ONE OF THE RECALLS BECAUSE BUT, ALL SORENTO OWNERS MUST CALL THEM TO GET THIS FIXED. I AM OUT OF WARRANTY FOR EVERYTHING THIS IS A KIA PROBLEM YOU MUST NOTIFY THEM. THE MORE COMPLAINTS THE BETTER OFF OR SAFER WE WILL ALL BE. REMEMBER IF YOU GET INTO AN ACCIDENT THEY CAN NOT GET YOU OUT UNLESS THEY BREAK GLASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845984March 10, 2016
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND MAKING A LEFT TURN INTO THE PARKING LOT TO PARK THE VEHICLE, THE STEERING WHEEL AND THE BRAKES FAILED. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846023March 10, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS PUSHED INTO A TELEPHONE POLE ON THE PASSENGER SIDE. NONE OF THE AIR BAGS DEPLOYED, BUT THE VEHICLE WAS FILLED WITH A VERY STRONG SMELL COMING FROM THE AIR BAGS. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED A MEDICAL ATTENTION. THE CONTACT'S VEHICLE WAS TOWED TO AN AUTO BODY YARD THAT WAS ASSOCIATED WITH THE LOCAL DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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