Kia Sorento Complaints

10,397 consumer complaints on file.

#11098128May 26, 2018
POWER TRAIN
TAKATA RECALL WHEN DRIVING AT HIGHER RATE OF SPEED WHEN TRANS KICKS IN TO HIGHER GEAR IT HAS A LOUD BANG FEELS LIKE THE TRANSMISSION IS GONNA FALL OUT . SOMETIMES IT LOOSES POWER WHEN DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097888May 25, 2018
STRUCTURE:BODY
FRONT DOOR HANDLE LATCH ASSEMBLY CONSTANTLY BREAKING AND I AM UNABLE TO OPE THE DOORS FROM THE OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097764May 24, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO JEFF BELZER'S CHEVROLET, DODGE, RAM, KIA (21111 CEDAR AVE S, LAKEVILLE, MN 55044 (952) 469-4444). THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT STATED THAT THERE WAS A RECALL ON THE SAME MAKE AND MODEL VEHICLE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097793May 24, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2012 KIA SORENTO. WHILE DRIVING 75 MPH, THE VEHICLE CAUGHT FIRE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT ALSO STATED THAT THE TEMPERATURE GAUGE FAILED TO INDICATE AN ENGINE FAILURE. THE CONTACT STATED THAT THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) IN AUGUST OF 2017 AT THE DEALER (RAY SKILLMAN SHADELAND KIA & MITSUBISHI, 1300 SHADELAND AVE, INDIANAPOLIS, IN 46219). THE DEALER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO KIA'S WARRANTY DEPARTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 77,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097346May 23, 2018
STRUCTURE:BODY
FRONT PASSENGER DOOR WILL NOT OPEN FROM OUTSIDE BUT WILL OPEN FROM THE INSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097551May 23, 2018
STRUCTURE:BODY
ROOF RAIL DETACHED ON HIGHWAY WHILE HAULING KAYAK, SPEED 30 MPH. GUST OF CROSSWIND. RAIL IS PLASTIC AND THE FLANGES ON THE END ARE HELD ON BY TWO SCREWS AT EACH END ON THE OUT SIDE EDGE ONLY.PLASTIC AT THAT POINT IS PAPER THIN. INSIDE EDGE OF FLANGE IS NOT ATTACHED AT ALL. THIS ALLOWS THE RAIL TO ROLL OFF TO THE OUTSIDE WITH VERY LITTLE PRESSURE, RIPPING OUT THE SCREWS ON THE OUTER EDGE. I TRIED THE RAIL ON THE OTHER SIDE AND BY PULLING OUT I COULD LIFT UP THE INNER EDGE AND COULD HAVE RIPPED IT OFF BY HAND WITH A LITTLE MORE PRESSURE. FORTUNATELY NO ONCOMING TRAFFIC WAS HIT. I FEEL THIS IS A DEFINITE SAFETY ISSUE. RAIL IS RATED AT 220 LBS BY KIA. TOTAL WEIGHT OF KAYAK WAS 70LBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097574May 23, 2018
ENGINE
I WAS ON THE FREEWAY DRIVING 75MPH. I HAD BEEN DRIVING FOR APPROX 65 MILES WHEN MY VEHICLE LOST ALL ENGINE POWER WITH NO WARNING WHILE DRIVING UP A HILL. I WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. I HAD TO TOW THE VEHICLE 65 MILES BACK HOME AND TO THE MECHANIC. THE MECHANIC HAS STATED THE VEHICLE DIED WHILE DRIVING DUE TO THE ENGINE LOCKING UP. THIS VEHICLE HAS HAD ALL ROUTINE MAINTENANCE COMPLETED ON TIME AND IN FACT JUST HAD AN OIL CHANGE AND INSPECTION BEFORE TAKING THIS TRIP. THERE HAVE BEEN NO LOUD NOISES OR NOISES COMING FROM THE VEHICLE AT ALL NOR WERE THERE ANY NOISES PRIOR TO THIS ISSUE OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097667May 23, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED FOR APPROXIMATELY TWO MONTHS, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO THE DEALER (MENTOR KIA IN MENTOR, OHIO, 440-953-1000) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE AIR BAG SEAT SENSOR WAS DEFECTIVE AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097715May 23, 2018
AIR BAGS
TAKARA RECALL I WAS IS A WREAK AND GOT HIT ON THE DRIVER FRONT SIDE OF MY VEHICLE AND NONE OF MY AIR BAGS WENT OFF. I WAS TURNING ON THE THE HIGHWAY GOING ABOUT 15 MPH AND THE OTHER VEHICLE WAS GOING ABOUT 60 MPH.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11096981May 21, 2018
AIR BAGS, POWER TRAIN, UNKNOWN OR OTHER
CAR SHIFTER IS NOT ENGAGING AND DISENGAGING RESULTING IN NOT BEING ABLE TO PLACE CAR IN PARK. THIS ISSUES WAS A RECALL BEFORE HOWEVER; THE FIX DIDN'T RESOLVE THE PROBLEM AND KIA HAS NOT OFFERED A NEW FIX. ALSO, AIR BAG LIGHT STILL ILLUMINATING AFTER RECALL FIX. AGAIN KIA REFUSE TO FIX AND ISSUE COULD CAUSE AIR BAG NOT TO DEPLOY IN AN ACCIDENT. ALSO, BACK REAR PASSENGER DOOR WON'T OPEN FROM THE INSIDE OR OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097032May 21, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE EMERGING FROM THE FRONT OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NISSAN KIA OF MIDDLETOWN (4961 ROUTE 17M, NEW HAMPTON, NY 10958) WHERE IT WAS DIAGNOSED THAT THE FUSE AND ELECTRICAL BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11097140May 21, 2018
POWER TRAIN
WHILE ON THE HIGHWAY GOING SPEED LIMIT OF 75 THE KIA STARTED TO SLOW DOWN ON ITS OWN. IT WOULD NOT GO PAST 40MPH IN A 75. ONCE'S IN TOWN THE CAR WAS OK BECAUSE THE SPEED LIMIT WAS BELOW 40.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096957May 20, 2018
ELECTRICAL SYSTEM, ENGINE
VEHICLE STALLS WHILE IN MOTION AND WHEN STOPPED. WHEN IT STALLS IN MOTION, THERE IS NO STEERING OR BRAKES. AWD KICKS IN FOR NO REASON AND WILL NOT GO OFF. I HAD THE VEHICLE CHECKED AND BOTH THE MAP SENSOR AND VCMA ACTUATOR WERE BOTH REPLACED AS RECOMMENDED BY THE DIAGNOSTIC COMPUTER. I DID HAVE A TUNE UP ON THE VEHICLE ONE DAY PRIOR SO I HAD HOPED THE SPARK PLUGS WERE THE PROBLEM. PROBLEM RESUMED ONE DAY AFTER BRINGING HOME FROM SHOP. I CALLED KIA AFTER SEEING THERE WAS A RECALL IN MAY OF 2017 THAT COVERED CERTAIN SORENTO MODELS THAT WERE STALLING, HOWEVER I WAS TOLD MINE WAS NOT A PART OF THIS RECALL. I DON'T KNOW WHAT TO DO NOW OTHER THAN TO TAKE IT TO KIA AND SPEND ENORMOUS AMOUNTS IN REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096864May 19, 2018
ENGINE
RECALL 2013 KIA SORENTO VEHICLES ENGINE KNOCKING SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096654May 18, 2018
ENGINE
MY CAR STALLED OUT IN THE MIDDLE OF THE ROAD WHILE DRIVING ON A CITY STREET. I TOOK IT TO THE KIA DEALERSHIP CERTAIN IT HAD TO BE THE ENGINE SAFETY RECALL. THEY SAID IT WAS NOT, BLAMED THE ISSUE ON SOMETHING ELSE AND CHARGED ME OVER $1,000 TO FIX IT. I TOOK THE CAR HOME AGAIN. THE NEXT MORNING, IT STALLED AGAIN WHILE DRIVING IN THE MIDDLE OF A MAIN CITY ROAD. I HEARD A KNOCKING SOUND FROM THE ENGINE AND THEN IT DIED. KIA IS PUTTING MY FAMILY'S LIVES AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096692May 18, 2018
SEATS
THE MIDDLE RIGHT SIDE SEAT IS DEFECTIVE - IT IS STUCK IN THE DOWN POSITION; THE DEALERSHIP SAID A CABLE BROKE AND THEY COULD NOT FIX IT AND IT IS $600 FOR A NEW SEAT. MY DAUGHTER SIMPLY TRIED TO RAISE THE SEAT; NOTHING OUT OF THE ORDINARY. I SEARCHED SALVAGE YARDS TO FIND A REPLACEMENT AND FOUND OUT EVERYTIME A SORENTO ARRIVES AT THE YARD, THAT PARTICULAR SEAT IS SNATCHED UP. I'VE ALSO GONE ONLINE AND FOUND IT TO BE A CHRONIC PROBLEM - THE MECHANISM IS FAULTY AND THERE SHOULD BE A NO-CHARGE FIX FOR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096709May 18, 2018
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2008 KIA SORENTO. WHILE DRIVING 15 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE STEERING BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVE SHAFT DETACHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096761May 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE SUDDENLY MALFUNCTIONED AND THE VEHICLE STALLED. AFTER STOPPING AND CHECKING UNDER THE HOOD, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE. THE VEHICLE WAS TOWED TO KOONS KIA (9610 REISTERSTOWN RD, OWINGS MILLS, MD) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS BLOWN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11096526May 17, 2018
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS UNABLE TO OPEN THE DOORS FROM OUTSIDE THE VEHICLE. THE DEALER (BILLION AUTO KIA IN SIOUX CITY, IOWA) DIAGNOSED THAT THE VEHICLE DOORS NEEDED ACTUATORS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094097May 16, 2018
FUEL/PROPULSION SYSTEM
AFTER PURCHASING CAR FROM PRIVATE SELLER I DISCOVERED THAT WHEN TRYING TO PUMP GAS, MY FUEL SPRAYS BACK OUT ALL OVER MYSELF, MY VEHICLE, AND THE GROUND. HAVE EVEN HAD IT SPRAY INTO MY EYES. DID RESEARCH AND SAW THAT THIS IS A VERY COMMON OCCURRENCE FOR THIS YEAR/MAKE/MODEL. I BELIEVE ITS A FIRE AND SAFETY HAZARD AND SHOULD HAVE BEEN RECALLED YEARS AGO!
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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