Kia Sorento Complaints

10,397 consumer complaints on file.

#11105305July 3, 2018
ENGINE
2012 KIA SORENTO -SIMILAR TO OTHERS, OIL PRESSURE LIGHT AND CHECK ENGINE LIGHT CAME ON. RATTLING NOISE HEARD DURING ACCELERATION. MY MECHANIC INFORMED ME MAIN REAR SEAL BLOWN. CALLED KIA AND LEARNED MY ENGINE IS NOT INCLUDED IN THE CURRENT RECALL. AFTER READING OTHER REPORTS, SEEMS LIKE KIA MAY NEED TO EXPAND THE RECALL TO INCLUDE OTHER ENGINES IN THE SAME TIME FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105190July 2, 2018
POWER TRAIN, UNKNOWN OR OTHER
WHEN I PUT MY CAR INTO REVERSE IT MAKES THIS BARING GRIND NOISE EVEN WHEN I AM GOING INTO REVERSE. IT CONTINUES TO MAKE THIS NOISE AS I AM DRIVING. ALSO SOMETIMES IT WILL STOP BUT THEN START AGAIN WHEN I MAKE A TURN AND CONTINUE MAKING THE GRIND OR BARING NOISE. ALSO IF I AM AT A STOP LIGHT AND I PRESS THE GAS PADDLE IT MAKES THIS GRIND NOISE. WHEN I LOOKED UP RECALL FOR THIS I HAD FOUND EXACTLY WHAT IT COULD BE AND MY VIN NUMBER SAID IT WASNT FOR RECALL. ALSO. I NOTICED WHEN I WOULD PUT MY PARK IN THE PARK GEAR POSITION IT WONT SOMETIMES LOCK ALL THE WAY. AS I HAD READ ALSO FOR MY CAR. IT DEPENDS ON THE WEATHER HOW LOUD IT MAKES THE NOISE . WHEN IT'S HOT ITS LOUD THEN COLD ITS OFF AND ON. THIS HAPPENS ON STREETS AND HIGHWAYS. MY DATE OF HAPPENING IS AN EDUCATIONAL GUESS. I KNOW IT WAS ALREADY HAPPENING WHEN I GOT A RECALL FOR THE OIL PANEL THING AND SOMETHING ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105250July 2, 2018
AIR BAGS
AIRBAG LIGHT WON'T GO OFF; I'M TOLD IT NEEDS A NEW OCS MAT WHICH REQUIRES A WHOLE NEW PASSENGER SEAT OVER 2,000. WHY ISN'T THIS THE RESPONSIBILITY OF THE MANUF TO REPLACE? 5 MONTHS PAST THE 5-YEAR WARRANTY AND THEY WON'T GIVE ME ANY DISCOUNT. IN MY OPINION, THE LIABILITY SHOULD FALL ON THE MANUFACTURER FOR ITEMS LIKE THIS AND NOT THE CONSUMER (FEEL MORE LIKE A SUCKER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105047July 2, 2018
ENGINE
ENGINE STARTED KNOCKING LOST POWER AND LOCKING UP ALMOST GOT REAR ENDED ON THE HWY HAD TO PULL OVER BEFORE IT COMPLETE LOCKED THE ENGINE UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104849June 30, 2018
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT SOCKET KEEPS MELTING AND THE BULB STOPS WORKING I ALREADY REPLACED THE SOCKET 2 TIMES. LOOK ONLINE AND THERE ARE A BUNCH OF THE SAME COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104625June 29, 2018
AIR BAGS
I BROUGHT MY CAR TO DEALER BECAUSE AIRBAGS WARNING LIGHT WAS ON. THEY CHARGED $124 TO DIAGNOSE AND RECOMMEND REPLACING DRIVER SEAT BACK TO FIX IT. IT WILL COST $2100. I DECLINED, THEN I SAW MANY PEOPLE HAD SAME OR SIMILAR ISSUE AND COMPLAINED ON THE INTERNET. PLEASE INVESTIGATE THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104761June 29, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR INTERMITTENTLY ILLUMINATED WHILE DRIVING. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE. THE VEHICLE WAS TAKEN TO HUFFINES KIA MCKINNEY (1201 N CENTRAL EXPY, MCKINNEY, TX 75070, (888) 450-2260), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104174June 27, 2018
AIR BAGS
WAS TRAVELING ON THE INTERSTATE AT AROUND 60MPH WHEN A LARGE DEER RAN OUT ACROSS THE ROAD. I ATTEMPTED TO SWERVE AND AVOID HITTING THE ANIMAL BUT WAS NOT SUCCESSFUL. I HIT THE DEER AROUND 55-60 MPH WITH A DIRECT IMPACT TO THE FRONT OF THE VEHICLE. THERE WAS EXTENSIVE DAMAGE TO THE FENDER, HOOD, GRILL, RADIATOR AND ACCORDING TO THE INSURANCE CLAIM ADJUSTOR, THE ENGINE WAS SHIFTED BACK INTO THE FIREWALL. DURING THIS IMPACT THE AIRBAGS DID NOT DEPLOY WHICH CREATES A SAFETY CONCERN FOR ME. I SPOKE WITH KIA AND THEIR FINDINGS WERE THAT THE MASS WAS NOT LARGE ENOUGH TO TRIGGER THE AIRBAGS THAT I NEEDED TO EITHER HAVE DIRECT IMPACT WITH ANOTHER CAR OR A WALL OF SOME SORT. I FEEL THAT AN IMPACT AT THAT SPEED AND TO THE FRONT END OF A VEHICLE THE AIRBAGS SHOULD HAVE DEPLOYED. I HAVE THE DOCUMENT THAT KIA SENT IF NEEDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11104031June 26, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLAMPS ARE FAILING DUE TO WIRING HARNESS MELTING CAUSING A SHORT. THIS A SAFETY ISSUE FOR VISIBILITY AT NIGHT AND COULD START A FIRE IN THE ENGINE COMPARTMENT. THIS PROBLEM WAS IDENTIFIED WHEN DRIVING ON THE I-17 IN NORTH PHOENIX AND VERIFIED ONCE WE GOT HOME. THE HARNESS WAS REPLACED BY A CERTIFIED MECHANIC TWICE AND BOTH TIMES THE HARNESS MELTED. OE HEADLAMPS ARE BEING USED.CURRENTLY, WE HAVE NO DRIVER SIDE HEADLAMP DUE TO A CONCERN FOR FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104091June 26, 2018
ENGINE
103,000 MILES ON MY 2013 KIA. I'M DRIVING AT ABOUT 40 MPH ON THE INTERSTATE DURING RUSH HOUR TRAFFIC. THE CAR DIES. AFTER HAVING IT TOWED AND INSPECTED, THE DIAGNOSIS IS, "SEIZED ENGINE". AFTER DROPPING THE OIL PAN, PIECES OF BEARINGS AND METAL SHAVINGS ARE EVERYWHERE. THIS SOUNDS TO ME EXACTLY WHAT KIA HAS RECALLED THOUSANDS OF CARS FOR. WHY ISN'T MY KIA UNDER RECALL? FOR SUCH A NEW CAR TO HAVE AN ENGINE SEIZURE FROM WORN OUT BEARINGS SEEMS LIKE A FAULTY BUILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103757June 25, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE WEATHERSTRIPPING AROUND THE DRIVER AND PASSENGER SIDE DOORS WAS LOOSE AND PREVENTED THE DOORS FROM OPENING. TEAM KIA OF BEND (611 NE PURCELL BLVD, BEND, OR 97701) DIAGNOSED THAT THE WEATHERSTRIPPING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO GET IN TOUCH WITH THE REGIONAL MANAGER FOR THE REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 11/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103863June 25, 2018
ELECTRICAL SYSTEM, ENGINE
SC147. WHY WASN'T ALL THE 2014 KIA SORENTOS INCLUDED IN THIS RECALL. MY VEHICLE STALLED OUT ON ME TODAY DOING THE SAME THING THAT THIS RECALL WAS FOR. REPORTED IT TO KIA AND THEY WON'T DO ANYTHING. MY VEHICLE WAS GOING 55 WHEN IT LOST ACCELERATION AND NO POWER STEERING AND THE LIGHTS FLASHING ON THE DASHBOARD WITH ALL OF THE WARNING LIGHTS ON. COASTED INTO A PARKING LOT, THANK GOD NO OTHER TRAFFIC WAS AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103569June 23, 2018
ELECTRICAL SYSTEM
TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103610June 23, 2018
SUSPENSION
WAS DRIVING WIFE TO WORK , STOPPED AT LIGHT WHEN LIGHT TURNED GREEN I PUSHED THE GAS PEDAL AND I HEARD A BANG SO LOUD I THOUGHT SOMEONE HIT US FROM BEHIND. I DROVE CAR HOME AND LOOKED UNDER IT AND I COULDN'T BELIEVE IT ! THE RUST ON THE REAR END BRACKETS AND THE TWO BARS CONNECTED TO THEM WERE TOTALLY RUSTED THROUGH AND HANGING OFF. I WENT TO THE KIA DEALER WHERE I ORIGINALLY BOUGHT THE CAR AND ASKED THEM ABOUT IT THEY SAID THEY NEVER HEARD OF THAT PROBLEM. I TOLD THEM THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET ABOUT IT ,THEY TOLD ME DON'T BELIEVE EVERYTHING YOU SEE ON THE INTERNET. THEN THEY SAID THAT IT'S NOT A KIA PROBLEM IT'S A ROAD SALT PROBLEM. I TOLD THEM NOTHING ELSE UNDER THE CAR WAS RUSTED THAT BAD , AND I BELIEVE IT'S A DESIGN PROBLEM. THEY SAID THERE IS NOTHING THEY CAN DO, SO NOW I HAVE A CAR WITH ONLY 83,000 MILES ON IT THAT IS TOO DANGEROUS TO DRIVE. THIS PROBLEM HAD TO HAVE STARTED WAY WAY BEFORE 83,000 MILES TO HAVE GOTTEN THIS BAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103389June 22, 2018
POWER TRAIN
2011 KIA SORENTO - WHILE DRIVING 60MPH THE CAR RESISTS SPEEDING UP, RPMS STAY AT 2 NO MATTER THE SPEED. WHILE DRIVING RPMS STAY AT ZERO. WHILE SPEEDING UP THE CAR JERKS, CAUSING THE RPMS TO DROP TO ZERO. HAVE TO PULL OVER TURN THE CAR OFF AND START IT AGAIN, IT THEN DRIVES NORMAL. THIS OCCURS ON THE HIGHWAY AND DRIVING AROUND TOWN. INSTANCES WHERE THE CAR IS SPUTTERING WHILE DRIVING IN TOWN AROUND 40MPH THE CAR DIES WHEN I COME TO A COMPLETE STOP. THIS HAS OCCURRED MULTIPLE TIMES OVER THE LAST YEAR. I HAVE TAKEN THE CAR TO THE DEALERSHIP BUT BECAUSE THEY CAN NOT REPLICATE THE ISSUE THEY SAY THEY CAN NOT REPAIR IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103471June 22, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER SIDE FOG LIGHT FAILED TO ILLUMINATE AND WAS REPLACED. SHORTLY AFTER, THE DRIVER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS AN INTERNAL SHORT WITHIN THE HEADLIGHT ASSEMBLY UNIT AND THE VEHICLE NEEDED TO BE TAKEN TO A DEALER FOR REPAIRS. THE CONTACT SCHEDULED A DIAGNOSTIC APPOINTMENT WITH KIA FARGO (3901 2ND AVE S, FARGO, ND 58103, 888-569-7621). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OUT OF THE FIVE YEAR/60,000 MILE WARRANTY. THE CONTACT WAS ADVISED TO CALL A DEALER TO DIAGNOSE AND REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102763June 20, 2018
STRUCTURE:BODY
FRONT PASSENGER SIDE DOOR WILL NOT OPEN WITH OUTSIDE HANDLE. YOU CAN OPEN IT FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102667June 19, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT RENTED A 2018 KIA SORENTO. UPON ACTIVATING THE HEADLIGHTS, THEY FAILED TO PROPERLY ILLUMINATE AND CAUSED A LACK OF VISIBILITY. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102455June 18, 2018
STRUCTURE:BODY
MY DRIVER-SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE WHEN UNLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102486June 18, 2018
VISIBILITY/WIPER
WHILE ON VACATION IN NEW MEXICO, WE WERE DRIVING ON I-40 WHEN WE HEARD A DEAFENING BOOM AND REALIZED THE SUNROOF HAD SPONTANEOUSLY BURST AND THE ARMATURES AND MECHANISM THAT CONTROL THE OPENING AND CLOSING OF THE SUNROOF HAD DETACHED FROM THE CAR. THERE WERE NO OTHER VEHICLES BEHIND, BESIDE, OR IN FRONT OF OUR VEHICLE AT THE TIME OF THE INCIDENT. WE WERE FOLLOWING THE POSTED SPEED LIMIT AND THE WEATHER WAS CLOUDY. WHEN THE GLASS BURST, THE INSIDE SLIDE COVER VIBRATED VIOLENTLY AND BEGAN TO OPEN. BOTH MY HUSBAND AND I HAD TO HOLD THE COVER CLOSED WITH OUR HANDS TO AVOID FALLING GLASS UNTIL WE COULD SAFELY PULL OFF THE ROAD TO EXAMINE THE DAMAGE. AFTER PULLING INTO A REST STOP A FEW MILES DOWN THE ROAD, IT BEGAN TO RAIN. WE HAD TO DRIVE 13 MILES TO THE NEAREST TOWN, WHILE HOLDING THE INSIDE COVER CLOSED WITH OUR HANDS, IN ORDER TO BUY SUPPLIES TO SECURE THE SUNROOF OPENING. WHEN I CALLED THE CLOSEST KIA DEALERSHIP IN ALBUQUERQUE (130 MILES AWAY), THEY INFORMED ME THEY DIDN'T REPAIR GLASS DAMAGE AND I WOULD NEED TO CONTACT AN AUTO GLASS REPAIR SHOP. I HAVE SINCE GONE THROUGH MY PERSONAL CAR INSURANCE AGENT TO HAVE THE SUNROOF REPAIRED. THE VEHICLE IS CURRENTLY AT A SHOP AWAITING REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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