Kia Sorento Complaints

10,397 consumer complaints on file.

#11143497October 28, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
UPON EXITING THE FREEWAY ON AN OUT OF TOWN TRIP, MY ELDERLY FATHER, 9 YEAR OLD SON AND I BEGAN TO SMELL A STRONG GASOLINE SMELL. THERE WERE NO PREVIOUS SYMPTOMS OR SIGNS OF AN ISSUE AND WE JUST TRAVELLED ABOUT 250 MILES. I TYPICALLY DRIVE ALOT IN THE CITY AS WELL. IN THIS CASE, I PULLED INTO THE HOTEL PARKING LOT (RIGHT OFF THE FREEWAY) AND THERE WAS A LARGE AMOUNT OF SMOKE COMING FROM UNDER THE HOOD OF THE CAR. BECAUSE THIS OCCURRED ON SATURDAY EVENING AND WE WERE COMING INTO TOWN FOR AN EVENT, WE WERE NOT ABLE TO CONTACT WARRANTY FOREVER UNTIL MONDAY. FEARFUL, BECAUSE I HAVE HEARD OF THE MANY SPONTANEOUS FIRES THAT HAVE OCCURRED ON MY VEHICLE TYPE, WE HAVE TO WAIT TO HAVE IT TOWED AND INSPECTED. THE ENGINE WAS REPLACE IN MY VEHICLE, UNDER RECALL, JUST LAST YEAR. THANKFULLY, NO ONE WAS INJURED. IT COULD HAVE BEEN WORSE, VERY SCARY. I WILL BE MORE THAN HAPPY TO UPLOAD ANY NEEDED DOCUMENTATION AFTER AN INSPECTION HAS BEEN COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143553October 28, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I'VE HAD ISSUES WITH MY HEADLIGHTS ON MY 2013 KIA SORENTO. TOOK MY TRUCK TO THE DEALERSHIP BACK IN JUNE OF 2018 AND WAS TOLD IT WOLD BE ABOUT $650 FOR A NEW HEADLIGHT ASSEMBLY BECAUSE IT WASN'T COVERED UNDER WARRANTY AND IT WASNT APART OF KIA'S RECALL, THAT WAS FOR THE DRIVER HEADLIGHT. NOW I'M HAVING THE SAME ISSUE WITH MY PASSENGER HEADLIGHT. THE HEADLIGHT WIRES ARE MELTING CAUSING THE LOW BEAMS TO GO OUT. I HAVE TO BUY NEW HEADLIGHTS BULBS EVERY TWO WEEKS. I AM WORRIED THIS IS GOING TO CATCH FIRE EVENTUALLY. THE LIGHTS WILL GO ON AND OFF. SOMETIMES I HAVE ONLY MY DRIVER LIGHTS AND SOMETIMES I HAVE BOTH THEN IT JUST GOES OUT.LAST WEEK, OCTOBER 21- 27, I HAD DRIVEN TO WORK AND HAD ONLY ONE LIGHT. NO ONE COULD FIX IT. I HAD TO DRIVE HOME FROM MY JOB WITH MY EMERGENCY LIGHTS ON. AND I HAD ONLY ONE HEADLIGHT I WAS RAN OFF THE ROAD TWICE. THE LIGHT ISSUE, MELTING WIRES, IS AN ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143412October 27, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I NEVER RECEIVED A RECALL NOTIFICATION FOR MY VEHICLE. I WAS DEPLOYED FROM 2013-2015 AND DIDN'T HAVE A PHYSICAL ADDRESS AND I WOULD LIKE TO GET THE ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143415October 27, 2018
ELECTRICAL SYSTEM
DRIVERS SIDE FRONT TURNING SIGNAL KEEPS GOING OUT. I'VE REPLACED THE BULB NUMEROUS TIMES AND IT'LL WORK FOR A FEW DAYS AND THEN IT WILL STOP WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143422October 27, 2018
AIR BAGS
SRS LIGHT ON, REPLACE ENTIRE PASSENGER SEAT $3000. NO ACCIDENT AIR BAGS NEVER DEPLOYED, CAR STATIONARY LIGHT COMES ON YET PASSENGER IN SEAT SENSOR WORKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142824October 26, 2018
UNKNOWN OR OTHER
IN ANY DARK AREA WHEN USING LOW BEAMS ARE USED A SHADE COMES DOWN ACROSS FRONT WINDSHIELD AND YOU CAN NOT SEE OUT IN MOTION AND STATIONARY DARK CITY STREETS , BACK RDS.ANY WHERE IT IS PITCH DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142903October 26, 2018
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2016 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHOOK AND FAILED TO ACCELERATE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CAROLINA KIA OF HIGH POINT (866-824-7081, LOCATED AT 2445 N MAIN ST, HIGH POINT, NC 27262), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO BATTLEGROUND KIA (336-295-1542, LOCATED AT 2927 BATTLEGROUND AVE, GREENSBORO, NC 27408) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142542October 25, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THROTTLE POSITION SENSOR (PART OF THROTTLE BODY) HAZARD! RANDOM. THE VEHICLE RADIO WILL SHUT OFF, ALL DASHBOARD LIGHTS WILL ILLUMINATE (SAME LIGHTS ILLUMINATE WHEN THE VEHICLE IS STARTED), AND THEN THE THROTTLE PEDAL LOSES THE ABILITY TO ACCELERATE EVEN WHEN PRESSED ALL THE WAY TO THE FLOOR. THERE IS NO ACCELERATION/POWER WHAT SO EVER! THE VEHICLE WILL MAINTAIN A SPEED 20 MPH. THIS HAS BEEN CONFIRMED AS THE VEHICLE IS PULLED OFF THE ROAD TO SAFETY. TO CORRECT, EMERGENCY EXIT TO SIDE OF THE ROAD, PLACE THE VEHICLE IN PARK, TURN THE VEHICLE OFF, AND THEN RESTART THE VEHICLE. THIS HAS HAPPENED ON NUMEROUS OCCASIONS WHILE DRIVING AT ACCELERATED SPEED (40-60 MPH) OF WHICH THE VEHICLE WAS PULLING OUT INTO TRAFFIC, WHILE ON THE HIGHWAY, AND WHILE ACCELERATING AFTER A STOP LIGHT. THIS IS A VERY HAZARDOUS/DANGEROUS CONDITION THAT HAS NEARLY PLACED ME INTO AN ACCIDENT THAT COULD HAVE ETHER SEVERELY INJURED OR KILLED ME BY ONCOMING TRAFFIC. THERE ARE MULTIPLE COMPLAINTS REGARDING THIS ISSUE WHEN SEARCHED ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=NHQAQURNFV0 HTTPS://WWW.YOUTUBE.COM/WATCH?V=834XLHQGRNO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142672October 25, 2018
ENGINE
APPROXIMATELY 6 WEEKS AGO MY VEHICLE BEGAN ACTING FUNNY, LIKE IT WANTED TO DIE OUT WHILE DRIVING AND WOULD CUT OUT AT RED LIGHTS. WHEN THE ENGINE LIGHT CAME ON I TOOK IT TO A KIA DEALER AND WAS TOLD THE ISSUE WAS EXHAUST CAM SHAFT AND IT WAS BROKEN OFF /MELTED IN CYLINDER HEAD. TO REPLACE HEAD HAD TO BE REMOVED. WHEN HEAD WAS REMOVED CRACKS WERE FOUND ON COILS 3 & 4 IN HOUSINGS AND NOTICED METAL SHAVINGS IN MOTOR. YESTERDAY I DROPPED AT DEALER WHO NOW SAYS VEHICLE MAY HAVE A BLOWN HEAD GASKET OR WORSE. MADE KIA AWARE WITH 1ST ISSUE AND THEY COVERED 1/2 OF REPAIR COST. STILL HAVE AN OPEN CASE # WITH THEM AND REPORTED THE NEW ISSUE UNDER THE SAME CASE NUMBER. BROKEN AND MELTED PIECES IN CYLINDER HEAD & METAL SHAVINGS TELLS ME ENGINE ISSUES THAT I AM NOT RESPONSIBLE FOR. COULD THIS BE RELATD TO SAME ISSUE AS FIRES IN ENGINES ON 2011 SORENTOS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142752October 25, 2018
EXTERIOR LIGHTING
HAVE HAD TAILLIGHT BULBS REPLACED ON SEVERAL OCCASIONS. AS SOON AS ONE IS REPLACED, ANOTHER BLOWS. SOME TYPE OF ELECTRICAL PROBLEM. ALSO, HEADLIGHTS ARE NOT ADJUSTED DOWNWARD. HAVE HAD ADJUSTED BY DEALERSHIP, BUT STILL CANNOT SEE AT NIGHT! HEADLAMPS DO NOT LIGHT ROAD AHEAD OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142375October 24, 2018
STEERING
WHILE DRIVING THERE IS A NOTCH LIKE FEELING IN THE STEERING CAUSING A JERK IN THE CAR FOR SIMPLE LANE CORRECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142388October 24, 2018
ELECTRICAL SYSTEM
KIA RADIO PLAYS BUT WILL NOT SHOW ANYTHING AND CAN NOT CHANGE ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142449October 24, 2018
UNKNOWN OR OTHER
WAS INVOLVED IN A CAR FIRE THAT WAS A TOTAL LOSS OF THE CAR. IT WAS MY DAUGHTER, MYSELF AND 4 DOGS HEADING TO SEE MY DAD IN WIGGINS,COLORADO. IF NEED MY DAUGHTER HAS PHOTOS OF THE CAR FIRE AS WELL AS VIDEOS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141976October 23, 2018
AIR BAGS
AIRBAG SENSOR CAME ON DESPITE NO ACCIDENT AND HASN'T GONE AWAY. NO DAMAGE OR HITS TO MY VEHICLE TO CAUSE ANY MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142099October 23, 2018
ENGINE
THE ENGINE STALLED WITHOUT WARNING, NO WARNING LIGHTS PREVIOUS TO THE STALL. ON THE HIGHWAYS TRAVELING ABOUT 60 MPH WHEN MANY WARNING LIGHTS ALL APPEARED AT THE SAME TIME OF THE STALL. UPON TOWING THE CAR TO A NEARBY SHOP WE WERE INITIAL INFORMED IT APPEARS THE ENGINE HAS SEIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142172October 23, 2018
ENGINE
TL* THE CONTACT OWNED A 2013 KIA SORENTO. WHILE THE VEHICLE WAS PARKED RUNNING AND, IT CAUGHT ON FIRE. FROM THE FUSE BOX. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE CONTACT EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER (MATT TAYLOR KIA, 2784 N COLUMBUS ST, LANCASTER, OH 43130, (740)-204-6590) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. *TT CONSUMER STATED CAR WAS PARKED WHEN SMOKE STARTED COMING OUT OF THE CAR. UPDATED 02/01/19*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11142252October 23, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY WITH MY 7 MONTH OLD BABY IN THE BACKSEAT IN HIS CHILD SEAT. I WAS ABOUT 10 MILES INTO MY DRIVE WHEN I HEARD A PUFF AND A SMALL WHISTLE OF AIR. I THOUGHT MY PASSENGER WINDOW HAD COME DOWN SOME OR MAYBE I HAD LEFT THE DOOR OPENED AND IT WAS LETTING AIR IN. WHEN I TRIED TO PUT MY EAR CLOSER TO THE SOUND I HEARD IT COMING FROM THE TOP OF MY CAR. I TURNED TO THE SUNROOF COVER AND SLID IT OPEN SLIGHTLY TO SEE WHAT HAPPENED AND I IMMEDIATELY NOTICED THE WHOLE GLASS WAS CRACKED. AS I KEPT GOING DOWN THE ROAD I COULD HEAR SMALL PIECES OF GLASS FALLING OFF AND INTO THE SLOT WHERE THE SUNROOF SLIDES INTO. IF I WOULD HAVE HAD THAT OPEN THERE COULD HAVE BEEN SHARP PIECES OF GLASS THAT COULD HAVE FALLEN ONTO MY BABY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142276October 23, 2018
ENGINE
SUDDENLY DEVELOPED A CYCLIC KNOCKING IN THE ENGINE ESPECIALLY AT START UP AND INITIAL ACCELERATION. WAS DRIVING THE VEHICLE ON THE INTERSTATE WHEN ENGINE SEIZED AND CAR SHUT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141760October 22, 2018
ENGINE
TWICE MY VEHICLE HAS LOST POWER. I AM DRIVING NORMAL SPEED DOWN THE INTERSTATE WHEN THE ENGINE LIGHT COMES ON AND THE ACCELERATION DROPS DRAMATICALLY WITH NO WARNING. EXTREMELY DANGEROUS ON AN INTERSTATE WHEN YOU SPEED DROPS FROM 70 TO 40 WITH NO WARNING. HAVE HAD IT FIXED ONCE AND IT HAS HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141783October 22, 2018
ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL: I PURCHASED MY CALL FEB. 11, 2017 AND STARTING MAY I STARTED HAVING ALL KIND OF ELECTRICAL PROBLEMS. FUSED KEPT BLOWING OPEN EVERY OTHER DAY. NOW FAST FORWARD TO 2018 I GO IN FOR AN OIL CHANGE AND FIND THAT MY ENGINE IS LEAKING OIL. THE MECHANIC TELLS ME THAT I NEED TO REPLACE THE ENGINE ASAP. MY CAR HAS BEEN PARKED FOR THE PASSED TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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