Kia Sorento Complaints

10,397 consumer complaints on file.

#11181734February 21, 2019
EXTERIOR LIGHTING
THE AUTOMATIC LIGHTS ON LOW BEAM ARE AIMED TOO HIGH AND ARE BLINDING AT NIGHT. EVERY CAR THAT PASSES ME AT NIGHT FLASHES THEIR HIGH BEAM LIGHTS AT ME; EVEN A STATE TROOPER FLASHED HIS LIGHTS AT ME AND BLUE LIGHTS, HE DIDN'T PULL ME OVER. I FEEL BAD DRIVING THIS VEHICLE AT NIGHT, PEOPLE ARE THINKING I'M RUDE FOR DRIVING WITH MY HIGH BEAMS ON, WHEN I'M USING MY LOW BEAMS. THE HIGH BEAMS ON THIS VEHICLE OFFER NO ADDITIONAL LIGHTING OF THE ROAD, BUT THEY DO LIGHT UP THE TOPS OF TREES VERY WELL. ALSO, THE LOW BEAM LIGHTS ARE POINTED TOO FAR TO THE LEFT AND RIGHT AND LEAVE A LARGE DARK " V " SHAPED VOID IN THE MIDDLE, EXACTLY WHERE MY EYES FOCUS ON THE ROAD. THE DEALER CHECKED EVERYTHING, STATES OPERATING AS DESIGNED, THEY HAVE NO ABILITY TO ADJUST THE LIGHTS. PER THE SERVICE DEPARTMENT: THE KIA TECH LINE PERSONNEL ARE DENYING THERE ARE ANY ISSUES WITH THE LIGHTS. THIS IS DEFINITELY SOMETHING KIA NEEDS TO FIX. THE LIGHTS ARE THE ONLY THING I DON'T LIKE ABOUT THE VEHICLE, AND IT ONLY HAS ABOUT 1400 MILES SO FAR. THE PROBLEM IS MOSTLY NOTICEABLE WHEN DRIVING AT NIGHT ON DARK UNLIT ROADS, HIGHWAYS OR RURAL DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181299February 20, 2019
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
I'VE SEEN A FEW REVIEWS AND COMPLAINTS ON HOW KIA'S (SORENTO'S IN PARTICULAR) HAVE BEEN LOSING THEIR HEADLIGHTS FOR NO REASON. THIS HAS ALSO HAPPENED TO ME, BUT JUST ON MY DRIVER SIDE FORTUNATELY. THE MAIN BULB IS NOT ILLUMINATING AND WILL NOT COME ON. I CHANGED THE BULB AND THIS DID NOT FIX THE PROBLEM. I LOOKED AT THE OLD BULB I REPLACED AND IT WAS FINE, NOTHING WAS SHOT OR BURNT OUT. I HAVE SEEN A COUPLE OF PEOPLE SAYING THIS COULD BE A CONNECTOR PROBLEM WHICH IN FACT HAS NOTHING TO DO WITH THE BULB ITSELF. SEEING THAT THIS CAN COME UP SPONTANEOUSLY WORRIES ME AND A LOT OF OTHER DRIVERS ON THE ROAD WHO WOULD NEED TO TRAVEL AT NIGHT. THIS SHOULD BE ADDRESSED BY KIA AND BE MADE A RECALL DUE TO THE FACT THIS HAPPENS ON PRACTICALLY NEWER VEHICLES (MY MILEAGE IS 31000) I WILL REFRAIN FROM KEEPING MY LIGHTS ON THE "AUTO" SETTING (WHICH WILL BE A WASTE OF MONEY NOW) SINCE THE PROBLEM MAY OCCUR FROM HAVING THE LIGHTS ON THIS SETTING. I HAVE NOT GOTTEN THE PROBLEM FIXED DUE TO HOW MUCH IT WOULD COST (REPLACING THE ENTIRE LIGHT FIXTURE ~ $600) AND THIS NOT COVERED BY THEIR WARRANTY EITHER (ANOTHER WASTE OF MONEY IF PURCHASED) I WILL BE RECONSIDERING MY CHOICE WITH KIA COME NEXT AUTO PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181346February 20, 2019
ENGINE
I WAS DRIVING DOWN THE HIGHWAY WHEN MY CARS ENGINE SEIZED UP. I LOST ALL CONTROL OF THE BREAKS AND POWER STEARING AND IT WAS SMOKING AS I COASTED TO THE SHOULDER. I WAS ABLE TO GET THE CAR SEATS OUT OF THE BACK AND LET IT COOL DOWN SOME BUT THE ELECTRIC IN IT WAS NOT WORKING SO IT WOULDNT TURN OVER. IT LEFT ME STRANDED A LITTLE OVER AN HOUR FROM MY HOUSE WITH 2 INFANTS. I HAD IT TOWED HOME AND CHANGED THE BATTERY IN IT TO SEE IF IT WOULD TURN OVER AND IT DID. WHEN I WAS ABLE TO GET THE CAR RUNNING AGAIN THERE WAS A KNOCKING IN THE ENGINE AND THE CAR WOULD STALL IF I PUT THE CAR IN GEAR AND PRESS THE GAS. WHEN I CALLED KIA THEY TOLD ME MY VIN WASNT COVERED IN THE ENGINE RECALL SO IM FILING A COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181452February 20, 2019
ELECTRICAL SYSTEM
WHEN VEHICLE IS IN MOTION THE HEADLIGHTS WILL RANDOMLY TURN OFF WHEN ON THE AUTO SETTING. THIS HAS HAPPEN MULTIPLE TIMES SINCE WE PURCHASED THIS VEHICLE AND IS A SERIOUS ACCIDENT WAITING TO HAPPEN. I HAVE VIEWED MULTIPLE REPORTS OF THIS ISSUE ONLINE FROM OTHER OWNERS. THIS HAS HAPPEN ON THE HIGHWAY AND CITY STREETS WHERE THE ROADS HAVE NO LIGHTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181457February 20, 2019
AIR BAGS
AIRBAG LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181462February 20, 2019
ENGINE, UNKNOWN OR OTHER
TAKA RECALL- VECHICLE HAS STALLED ON THE HIGHWAY/STREETS WHILE DRIVING SEVERAL TIMES, EXAMPLE I COULD BE IN THE MIDDLE OF DRIVING AND THE CAR JUST COMPLETELY SLOWS DOWN, ALMOST CAUSING ACCIDENTS WHICH CAN BE VERY SERIOUS. I HAVE TAKEN THE CAR BACK TO THE DEALER AND THEY SAID THERE'S NOTHING WRONG, CLEARLY THERE'S AND ISSUE WITH THE CAR. I HAVE BEEN READING STORYS WITH CONSUMERS HAVING THE SAME ISSUES THAT I'M HAVING. KIA HAS NOT ISSUED A RECALL WHICH IS SAD DUE TO THE MANY COMPLAINTS AND LIFE THREADING SITUATIONS THIS HAS PUT PEOPLE IN. I'M IN THE PROCESS OF HIRING AND ATTORNEY TO LOOK INTO THIS BECAUSE NO ONE IS GIVING ME ANSWERS. NOT SURE WHAT IT COULD BE BUT I'VE ASK AROUND AND SOME SAY IT SOUNDS LIKE A TRANSMISSION ISSUE I NEED ANSWERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181044February 19, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEAD LIGHTS MELT TO THE WIRING, CAUSING TO TAKE TO THE SHOP FOR REPAIR. CAR NOT STARTING, THEIR IS A SHORT SOMEWHERE. I KNOW 2 OWNERS OF THE SAME MAKE AND MODEL AND THE SAME ISSUE/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181072February 19, 2019
ELECTRICAL SYSTEM
THIS VEHICLE HAS A PARASITIC DRAIN ISSUE THAT KIA IS AWARE OF ON THIS MODEL. THE ISSUE WAS ADDRESSED FOR ALL LX, EX, LIMITED, AND SX OF THIS VEHICLE EXCEPT FOR THE SXL. I HAVE THE SXL VERSION AND WAS TOLD BY KIA IT DID NOT MEET THE VIN REQUIREMENTS EVEN THOUGH IT MEETS THE BORN ON DATE AND HAS THE SAME ISSUES AS THE OTHERS. I HAVE HAD MY VEHICLE TESTED BY A KIA MASTER TECH AND IT DOES HAVE A PARASITIC DRAIN (BATTERY DEAD AFTER VEHICLE SITS FOR 48 HOURS) FROM THE SAME DRIVERS DOOR SWITCH ADDRESSED IN TSB ELE-069. I BELIEVE THAT KIA HAS OVERLOOKED THE SXL MODELS IN THEIR RECALLS AS MY VEHICLE IS A 2014 AND HAS ONLY HAD THE SA-163A UPDATE PERFORMED (ALSO THE ONLY ONE LISTED FOR MY VIN) AND MY VEHICLE HAS MANY OF THE SAME ISSUES AS THE OTHERS HAVE. KIA ADDRESSED THE ISSUE AT HAND ON ALL THE OTHERS, LX, LIMITED, EX, AND SX, WITH NHTSA ID 10109757 AND KIA TSB ELE-069, ELE-057, AND SA-163. I WOULD LIKE TO HAVE THE SXL VEHICLES LOOKED INTO AS I BELIEVE THEY ARE NOT GETTING THE REQUIRED TSB'S ADDRESSED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181246February 19, 2019
UNKNOWN OR OTHER
COMPLETE ENGINE FAILURE A LOT OF SMOKE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180896February 18, 2019
ENGINE, STEERING
OVER THE LAST 6 MONTHS MY KIA HAS STARTED TO ACT LIKE IT IS GOING TO DIE OR STALL WHILE DRIVING AND/OR IDLING. THIS HAS HAPPENED AT VARIOUS DIFFERENT SPEEDS. I TOOK MY KIA INTO THE SERVICE DEPARTMENT AND EXPLAINED WHAT WAS HAPPENING. THEY RAN SOME DIAGNOSTIC TESTS AND STATED THAT THEY COULD NOT REPLICATE IT. THE CHECK ENGINE LIGHT NEVER COMES ON. IN DECEMBER, I RECEIVED A RECALL NOTICE FOR THE ENGINE CONTROL UNIT. THIS RECALL WAS COMPLETED AND NOW LESS THAN A MONTH LATER THE SHAKING LIKE MY CAR IS GOING TO STALL IS STILL HAPPENING INTERMITTENTLY. RECENTLY, THE STEERING WHEEL STARTED STICKING. WHILE I AM DRIVING THE STEERING WHEEL MAKES ME OVER ADJUST TO KEEP THE CAR GOING STRAIGHT. YOU CAN FEEL THE STICKING AS YOU HAVE TO CONSTANTLY ADJUST THE STEERING WHEEL RIGHT OR LEFT. THIS HAPPENS EVERY TIME I AM DRIVING, WHETHER ON THE HIGHWAY OR SIDE STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180900February 18, 2019
ENGINE
A CAM SENSOR MELTED, THERE WERE PIECES OF PLASTIC ON THE SPARK PLUGS, AND ALL MECHANICS WE TALKED TO HAVE NEVER SEEN ANYTHING LIKE THIS. THEY INITIALLY THOUGHT THAT IT WAS THE EXHAUST VVT SOLENOIDS, BUT AS THEY INSPECTED FURTHER THEY REALIZED SOMETHING ELSE WAS MAJORLY WRONG. WE WERE ON A ROAD TRIP WHEN THIS HAPPENED AND HAVE BEEN STRANDED FOR 4 DAYS BECAUSE THEY HAVEN'T BEEN ABLE TO FIX THE PROBLEM. THE ONLY SOLUTION THEY FOUND IS TO REPLACE THE ENGINE. THE SYMPTOMS SEEM TO BE CONSISTENT WITH THE NHTSA CAMPAIGNS #11V258000 AND #17V224000 AFTER DISCUSSING WITH THE MECHANICS WE'VE WORKED WITH. SEE ATTACHED IMAGE OF MELTED CAM SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180911February 18, 2019
STEERING
WHILE DRIVING DOWN THE ROAD THE STEERING WHEEL STICKS. WHILE YOU KEEP TURNING A LITTLE TO KEEP THE VEHICLE STRAIGHT IT WILL SUDDENLY BREAK LOOSE, CAUSING THE VEHICLE TO JERK LEFT OR RIGHT DEPENDING ON THE DIRECTION YOU WERE TURNING THE WHEEL AT THE TIME. IT IS MOST DANGEROUS WHILE THE ROADS ARE EITHER SNOW OR ICE COVERED AND SLIPPERY. HARD TO KEEP THE VEHICLE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180957February 18, 2019
STEERING
BETWEEN 25PM AND 75MPH THE STEERING IN MY 2017 KIA SORENTO BECOMES STICKY AND NOTCH LIKE. THERE IS NO SMOOTHNESS IN THE TURN OF THE WHEEL. AT HIGH SPEEDS (45MPH AND HIGHER) THE PROBLEM BECOMES EXTREMELY NOTICEABLE. THE CAR FEELS VERY UNSAFE WHILE TRAVELING AT HIGHWAY SPEEDS. THE CONSTANT CORRECTION IN MY DIRECTION OF TRAVEL MAKE FOR A VERY UNEASY AND UNCOMFORTABLE DRIVE ON THE HIGHWAY. THE NEED TO CORRECT DIRECTION LEADS TO A VERY UNSAFE OVER-CORRECTION. THE PROBLEM WASN'T NOTICEABLE UPON ORIGINAL PURCHASE OF THE VEHICLE. CURRENTLY HAVE 30K MILES. PROBLEM BECAME EXTREMELY NOTICEABLE AROUND THE 20-22K MARK. EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181005February 18, 2019
EXTERIOR LIGHTING
HEADLAMP OUT AND UPON INSPECTION THE PASSENGER SIDE LOW BEAM HEADLIGHT SOCKET MELTED. SEEMS TO HAVE BEEN A FAILURE OF THE SOCKET AS THE WIRING CHECKED OUT FINE. HAD TO REPLACE WITH NEW SOCKET. THIS COULD HAVE RESULTED IN A VEHICLE FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180867February 18, 2019
ENGINE
SITTING AT A RED LIGHT I NOTICED MY CHECK ENGINE LIGHT FLASHING. THE LIGHT TURNED GREEN AND WHEN I PUSHED THE ACCELERATOR I HAD ZERO POWER. IT WAS ABLE TO GO UP TO 20MPH AND I WAS ABLE TO MAKE IT UP THE HILL AND INTO MY WORK PARKING LOT. I CALLED KIA AND LUCKILY WAS ABLE TO GET TOWED TO THE DEALERSHIP. THEY STATED ITS PROBABLY AN ENGINE MISFIRE, WE'LL HAVE YOU UP AND RUNNING IN NO TIME. THE NEXT DAY, I CALLED THE DEALERSHIP (BC I DIDN'T HEAR FROM THEM) AND WAS TOLD "WERE ORDERING YOU A NEW ENGINE". 6 DAYS LATER I CALLED AGAIN BECAUSE I STILL HAVEN'T A REASON AS TO WHY.. I WAS INFORMED THE UPDATE THEY DID ON MY COMPUTER DID SOMETHING TO MY ENGINE AND THATS THEIR ONLY SOLUTION. MIND YOU THE VEHICLE ONLY HAS 41K MILES ON IT! APPARENTLY THAT HAPPENS ALOT TO KIA'S BUT I WISH I KNEW BEFORE I PURCHASED THIS VEHICLE! TOTAL PIECE OF JUNK AND I DON'T FEEL SAFE. SIDE NOTE: MY TRANSMISSION HAS ALWAYS SHIFTTED VERY HARD IN THE MORNING (EVEN AFTER A 20MIN WARMUP) THEIR LOOKING INTO THAT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180588February 17, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
SPARKS COMING FROM BATTERY BOX, LIGHTS IN DASH GO OFF AND ON CAN NOT ACCELERATION AND BACK AXLE IS LOOSE. I BOUGHT THIS USED IN DOTHAN KIA LAST YR. THE CAR JUST WENT DOWN PAST 2 MONTHS. CAN'T DRIVE MY EXPENSIVE CAR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11180592February 17, 2019
STRUCTURE:BODY
MY DRIVER'S SIDE DOOR WILL NO LONGER OPEN FROM THE OUTSIDE. I HAVE TO REACH ACROSS THE PASSENGER SIDE AND PULL THE INTERIOR DRIVERS SIDE DOOR HANDLE TO OPEN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180524February 16, 2019
ENGINE
FEB. 2ND 2019 MY 2017 KIA SORENTO STALLED TWICE IN THE DRIVEWAY. MY HUSBAND TOOK IT FOR A DRIVE AND IT MADE A LOUD NOISE UPON ACCELERATION. HE SUSPECTED IT WAS THE ENGINE AND IT WAS TOWED TO THE DEALER FEB 3RD. FEB 5TH THE SERVICE DEPARTMENT FINALLY CALLED AND SAID THE ENGINE FAILED AND WE WILL NEED A REPLACEMENT. HE STATED SINCE MY HUSBAND DID THE OIL CHANGES AND DID NOT HAVE DOCUMENTATION IT WOULD NOT BE COVERED UNDER WARRANTY. MY HUSBAND ALWAYS DID OUR OIL CHANGES AND NEVER HAD THIS PROBLEM. AN ENGINE SHOULD NOT FAIL IN LESS THAN 2 YEARS AND I REALIZE THIS IS HAPPENING TO MANY KIAS. WE LEARNED OUR LESSON THE HARD WAY AND WILL BE PAYING OUT OF POCKET FOR REPAIRS. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW. THERE IS NO ENGINES AVAILABLE IN THE US AND MAYBE THEY CAN GET ONE FROM KOREA BUT SHIPPING TAKES A WEEK ONCE THEY FIND ONE AND THE WORK WILL TAKE A WEEK. SO I'M PAYING FOR A CAR I CAN'T DRIVE FOR AT LEAST 4 WEEKS. SO FRUSTRATING. I CALLED THE SERVICE DEPARTMENT FEB 15TH TO CHECK ON THE STATUS OF FINDING AN ENGINE FOR MY SORENTO, HE STATED HE WOULD CHECK WITH THE PARTS DEPARTMENT AND CALL ME BACK ASAP. STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180258February 15, 2019
ENGINE
SHORTLY AFTER THE ANALYTIC CONVERTER LIGHT CAME ON, THE ENGINE STARTED SURGING AND THEN DIED WHEN I SLOWED FOR A TURN. I PUT THE CARE IN PARK, RESTARTED THE ENGINE, PUT IT IN DRIVE AND IT DIED AGAIN. I TRIED AGAIN WITH PARK, RESTART AND THEN DROVE INTO A PARKING LOT. I FOUND RECALL SC106 ON LINE BUT THE DEALER CAN'T FIND THIS FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180022February 14, 2019
EXTERIOR LIGHTING
HEAD LIGHTS GO OFF WHEN DRIVING,THEN COME BACK ON WHEN SET IN THE AUTO MODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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