Kia Sorento Complaints

10,397 consumer complaints on file.

#11219832June 13, 2019
SERVICE BRAKES
VEHICLE STOPPED ENGINE RUNNING BRAKE PEDAL GOES TO FLOORBOARD. DEALER STATES THIS HAPPENS AND DEMONSTRATED 3 SIMILAR VEHICLES BRAKE PEDAL GOES TO FLOOR. MY EXPERIENCE AND TRAINING INDICATES THIS CONDITION IS UNSAFE AND MASTER OR WHEEL CYLINDER OR DISK BRAKE PISTON MAY BE LEAKING. ANOTHER AREA CAN BE MASTER CYLINDER INTERNALLY LEAKING OR ABS INTERNALLY LEAKING. I CALLED KIA CORPORATE CUSTOMER SERVICE AND AFTER LISTENING TO MY CONCERN HE SAID HE HAS NO TECHNICAL SUPPORT TO ADDRESS MY CONCERN AND TO GO BACK TO DEALER. HOWEVER, I HAD EARLIER GONE TO DEALER FOR A BRAKE INSPECTION 'BRAKE PEDAL TRAVELS TOO LOW'. I WAS CHARGED 70$ AND TOLD EVERYTHING IS FINE! I FEEL I AM CHASING MY TAIL HERE. IS THERE NO STANDARD THAT SAYS PEALE PEDAL CANNOT GO SO LOW THAT GAS PEDAL IS ALSO ENGAGED IF FOOT OVERLAPS ACCELERATOR PEDAL? PRETTY SCARY IF YOU PUSH BRAKE PEDAL AND IT CREEPS LOW ENOUGH THAT GAS IS APPLIED AND THEY ARE FIGHTING! TWO MONTHS AGO I WAS TOLD THAT IF GAS AND BRAKE WERE OBSERVED BY COMPUTER THE DEFAULT WAS TO SHUT OFF ENGINE TO IDLE. YES THIS WAS HAPPENING SEVERAL TIMES TRYING TO GET ONTO FREEWAY. HIT GAS ENGINE DIES IF BRAKE PEDAL TOUCHED WHEN TRYING TO MERGE ONTO TRAFFIC! NOW I CAN HIT GAS AND BRAKE AT SAME TIME AND THEY FIGHT EACH OTHER. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219836June 13, 2019
ENGINE
VEHICLE STARTED TO MAKE KNOCKING SOUND WHEN DRIVING. THEY KNOCKING GOT LOUDER WITH ACCELERATION. TOOK VEHICLE HOME AND CHECKED THE ENGINE AND OIL. EVERYTHING SEEMED OK BUT THE KNOCKING SOUND CONTINUED. HAD VEHICLE TOWED TO KIA DEALERSHIP AND FOUND OUT A ROD IN THE ENGINE WENT OUT CAUSING THE ENTIRE ENGINE TO GO OUT AND FAIL ON THE VEHICLE. THIS WAS ADDRESSED IN A PREVIOUS RECALL REGARDING THE ECU, BUT IT DID NOT PREVENT THE ENGINE FROM GOING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219723June 13, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
LEFT REAR WHEEL SPEED SENSOR NEEDS TO BE FIXED. APPARENTLY MANY OTHERS HAVE SAME ISSUE BUT THERE IS NO RECALL ON MY VIN NUMBER. ABS WARNING ON, DOWNHILL WARNING AND TRACTION CONTROL WARNING LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219768June 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
VEHICLE STOPS / CUTS OFF WHILE DRIVING. VERY DANGEROUS. HAVE NEARLY BEEN RAN OVER BY OTHER VEHICLES ON HIGHWAY. ALSO SOMETIMES WHILE AT A RED LIGHT OR IDLING WHILE IN PARK THE CAR WHILE JUST CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219443June 12, 2019
STRUCTURE:BODY
PAINT PEELING OFF. DEALERSHIP WILL NOT HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219454June 12, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
INITIAL ISSUE-VEHICLE WAS DRIVING PERFECTLY AND WE HAD JUST GOTTEN BACK FROM THE STORE. NO INDICATION OF ISSUES. WE WERE GOING TO GO SOMEWHERE AND NOTICED KEY FOB NOT WORKING. WE UNLOCK THE DOOR MANUALLY AND WHEN WE WENT TO START IT HORN STARTED GOING OFF AND CAR WOULD NOT START. WE READ INTO ISSUES AND WE DECIDED TO TAKE BATTERY IN TO GET CHECKED AND IT WAS FULL CHARGED. WE CLEANED BATTERY CABLES AND GOT CAR STARTED BUT THIS TIME RADIO NOT WORKING AND KEY FOB NOT WORKING. CAR DRIVING GOOD FOR ABOUT 2 DAYS AND COMING HOME LAST NIGHT, WHILE ON HIGHWAY, ALL LIGHTS TURNED ON -ON DASHBOARD, VEHICLE LOST POWER, IT SPUTTERED ALL THE WAY HOME. WINDSHIELD WIPERS WEAK AND IT WAS RAINING. POWER WINDOWS BARELY WORKS AND COULD NOT PUSH ON GAS! WE BARELY MADE IT BACK HOME AND PARKED VEHICLE BUT GEAR SHIFT WOULD ONLY GO UP TO NEUTRAL GEAR. WON'T LET US PUT INTO PARK AND CAR IS DEAD. VEHICLE IS JUST SITTING THERE NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219491June 12, 2019
ENGINE
DAUGHTER WAS DRIVING CAR ON CITY STREET, AND ENGINE STALLED COASTED TO S STOP. RECALL FOR FAULTY MACHINING ON 2.4 L 4CYL KIA MOTORS. RECALL # SC147. KIA STATES THAT THIS VIN DOES NOT FALL UNDER THE RECALL, BUT SAME ISSUE AS OTHER 2013 KIA'S. INTERNET STATED THAT ALL 2.4 L 4CYL ENGINES WERE COVERED BY THE RECALL FOR ENGINE SEIZING UP FROM BAD MACHINING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219253June 11, 2019
ENGINE
WHILE DRIVING, THE VEHICLE BECAME VERY SLUGGISH AND THE ENGINE WAS CHUGGING. THE VEHICLE WOULD NOT GO OVER 25 MPH. THE VEHICLE WAS TOWED TO THE DEALERSHIP & I WAS INFORMED THE ENGINE NEEDED TO BE REPLACED, BUT KIA WILL NOT COVER THIS. UPON PICKING THE CAR UP WITH A TRAILER, MY SON-IN-LAW DISCOVERED THERE WAS ABSOLUTELY NO OIL IN THE ENGINE. AFTER ADDING 5+ QUARTS, IT STILL WAS NOT FULL (THE CAR IS NOT DUE FOR AN OIL CHANGE FOR ANOTHER FEW HUNDRED MILES). THERE IS SUCH BAD KNOCKING IN THE ENGINE WHEN IT IS RUNNING THAT IT CANNOT BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219397June 11, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY STRUTS MAKE MY TIRES POP AT LEAST EVERY TWO WEEKS GOT THEM REPLACED OVER 10 TIMES AND ALSO MY FUEL INJECTORS HAVE BEEN REPLACED AND STILL GIVE OFF A STINKY SMELL IT MAY RESULT IN GETTING ANOTHER CATALIC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218912June 10, 2019
STRUCTURE:BODY
I HAVE HAD THE VEHICLE FOR ABOUT 6 MONTHS, AND HAVE BEEN NOTICING THE PAINT IS FLAKING OFF. IT'S JUST BEGINNING FOR ME, BUT I DID SOME RESEARCH AND NOTICED THAT ALL THE PEOPLE COMPLAINING ABOUT THIS ISSUE ON VARIOUS KIA MODELS HAD TRI-COAT PEARL WHITE PAINT. I HAVE TO IMAGING THIS CAN'T JUST BE COINCIDENCE. ON THIS ONE WEBSITE ALONE THERE ARE 11 COMPLAINTS ABOUT JUST THIS SPECIFIC YEAR AND MODEL. HTTPS://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2014/BODY_PAINT/PAINT_PEELING.SHTML I APPRECIATE YOUR TIME, THANKS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219120June 10, 2019
ENGINE
THE ENGINE HAS A CLICKING SOUND ALL THE TIME SOUNDS LUKE ITS GRINDING METAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218747June 9, 2019
ELECTRICAL SYSTEM
I AM NOT ABLE TO DETERMINE IF IT WILL BE COVERED OR NOT. MOST LIKELY IT WILL NOT BE COVERED BECAUSE THE CS1603 CAN ONLY BE COMPLETED ONCE, AND ONLY UNDER THE 5 YEARS/ 60,000 MILE WARRANTY. THE VEHICLE IS CONSIDERED OUT OF WARRANTY BY THE YEAR AS IT GOES BY THE ORIGINAL WARRANTY START DATE OF 06/04/2011. HOWEVER, WE CAN LOOK INTO POSSIBLE GOODWILL ASSISTANCE WITH THE REPAIR THAT IS NEEDED. OF COURSE I AM NOT ABLE TO GUARANTEE ANYTHING UPFRONT. KIA MOTORS AMERICA, INC. 111 PETERS CANYON RD IRVINE CA 9260 ON FRIDAY, APRIL 5, 2019, 8:43:00 AM CDT GOOD MORNING, I WOULD RECOMMEND TAKING THE VEHICLE INTO YOUR LOCAL KIA DEALERSHIP TO HAVE THEM DIAGNOSE THE CONCERN. TYPICALLY, THE REPAIR CAN ONLY BE REPAIRED ONCE, BUT THEY WILL BE ABLE TO DIAGNOSE IT TO SEE WHAT IS CAUSING THAT TO OCCUR. I AM NOT TECHNICALLY TRAINED IN MY OFFICE, SO I AM UNABLE TO DETERMINE IF THE CS1603, OR RECALL, COULD BE CAUSING THIS OR NOT. A KIA DEALERSHIP WOULD BE ABLE TO DETERMINE THAT. IF YOU NEED ASSISTANCE SETTING UP AN APPOINTMENT PLEASE LET ME KNOW, AND I WILL BE MORE THAN HAPPY TO HELP. SUBJECT: RE: 13091874 YES, MY CONCERN IS THAT I TOOK MY 2011 KIA SORENTO INTO THE LOCAL KIA DEALERSHIP FOR A DOOR LOCK RECALL WHILE I WASN'T HAVING ANY PROBLEMS. THEY DID A REPAIR. NOW, EVERY SO OFTEN, THE ONLY DOOR LOCK, WHERE YOU CAN PUT A KEY IN, YOU TURN THE KEY, AND NOTHING HAPPENS. THEN YOU TURN THE KEY AGAIN AND THE FRONT AND BACK DOOR LOCKS WILL UNLOCK. IN SOME CASES NOT. SO, I AM NOW HAVING PROBLEMS WITH THE DOOR LOCK SYSTEM WHERE BEFORE THE RECALL I HAD NONE. SO, I AM WONDERING IF THERE IS ANOTHER RECALL, OR WHAT IS GOING ON???? Consumer stated vehicle has not been repaired.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218639June 8, 2019
AIR BAGS
THE AIRBAG LIGHT WILL NOT TURN OFF ON THE DASHBOARD. I HAVE NOT BEEN IN ACCIDENT OR ANYTHING. I TURNED MY CAR ON LIKE NORMALLY AND THE AIRBAG LIKE CONTINUED TO STAY ON INSTEAD OF TURNING OFF ONCE YOU ARE BUCKLED AND STARTED DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218647June 8, 2019
STRUCTURE:BODY
PASSENGER EXTERIOR DOOR HANDLE BROKE OFF WHILE VEHICLE WAS STATIONARY,AND I SEE MULTIPLE COMPLAINTS ONLINE REFERRING TO THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218578June 7, 2019
ELECTRICAL SYSTEM
MY VEHICLE WAS PARKED IN MY DRIVEWAY. HAD DRIVEN DAY BEFORE. WENT TO START AND HEAR CLICKING NOISE LIKE STARTER PROBLEM. CALL TOW TRUCK TO TAKE TO SHOP $92.32. SHORT IN WIRING DOWN BY STARTER ASSEMBELY. REQUIRED REPAIR AND RETEST OF SYSTEM. $311.39
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218333June 6, 2019
STEERING
WHILE DRIVING STEERING HAS PLAY IN IT WHICH MAKES YOU CORRECT YOUR STEERING TOO MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218350June 6, 2019
ENGINE
WHILE DRIVING AT APPROXIMATELY 45 MPH THE CAR TURNED OFF WITH THE BRAKES AND STEERING WHEEL LOCKING. LUCKILY I WAS ABLE TO COAST DOWN THE SMALL HILL TO THE SIDE OF THE ROAD. THIS INCIDENT TOOK PLACE ON A TWO-LANE CITY ROAD. I HAD TWO PASSENGERS IN MY CAR AT THE TIME. THE VEHICLE WAS TOWED TO A LOCAL DEALERSHIP WITH THE DIAGNOSIS OF ENGINE FAILURE (SEIZING). THE VEHICLE WAS JUST PICKED FROM SERVICE THE DAY BEFORE AND THERE WAS NO INDICATION OR WARNING THAT I WOULD EXPERIENCE ANY SAFETY ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218381June 6, 2019
VEHICLE SPEED CONTROL
WE PURCHASED A 2019 KIA SORENTO SXL ON MAY 4, 2019, AND TOOK DELIVERY ON MAY 6, 2019. THE FIRST DAY THAT I DROVE THE CAR IT STUMBLED WHEN I TRIED TO PULL OUT FROM A STOP. I THOUGHT IT MIGHT BE A FLUKE OR A COMPUTER LEARNING EVENT BUT IT CONTINUES TO HAPPEN OCCASIONALLY. WE HAVE HAD TWO CLOSE CALLS TRYING TO MERGE INTO TRAFFIC WHEN THE CAR STARTS TO PULL-OUT THEN IT STUMBLES WITH NO ACCELERATOR RESPONSE FOR A FEW SECONDS, THEN IT TAKES OFF LIKE A SHOT. I JOINED THE KIA FORUM TO SEE IF ANYONE ELSE REPORTED THIS HAPPENING AND FOUND THAT SEVERAL OWNERS HAD THE SAME COMPLAINT. THEY ALL SAY THAT THE DEALERSHIP CLAIMS THAT THERE IS NOTHING WRONG AND THAT THE VEHICLE IS OPERATING AS DESIGNED. WE NOW OWN A CAR THAT WE ARE AFRAID TO DRIVE BECAUSE IT HAPPENS SPORADICALLY AND YOU CANNOT PREDICT WHEN IT WILL HAPPEN AGAIN. I CALLED JIM SHORKEY KIA AND EXPLAINED THE PROBLEM AND WAS TOLD THAT PEOPLE HAVE TO LEARN HOW ELECTRIC THROTTLE CONTROLS (FLY-BY-WIRE) OPERATE. THAT IS GARBAGE BECAUSE OUR 2011 EQUINOX AND MY 2014 CADILLAC CTS SPORTWAGON ARE BOTH FLY BY WIRE AND NEITHER OF THEM HAS EVER EXHIBITED THIS PHENOMENON. WHEN JIM SHORKEY CHECKED FOR CODES AND DROVE THE CAR FOR 11 MILES THEY TOLD ME THAT THE NEW 8-SPEED TRANSMISSION MIGHT BE THE PROBLEM BUT THERE NO PROGRAMMING UPDATES FOR IT YET. I KNOW A LITTLE BIT ABOUT CARS HAVING WORKED AS A MECHANIC FOR OVER 50 YEARS AND AM POSITIVE THAT THIS IS NOT ACCEPTABLE. I BELIEVE IT TO BE IN THE REDUNDANT APP SENSOR TO THE THROTTLE MOTOR AND COMPUTER CONTROL SYSTEM. I AM AFRAID THAT THIS WILL RESULT IN ACCIDENTS WITH SEVERE INJURIES AND DAMAGE. I FEEL THAT KIA SHOULD RECALL THESE CARS AND FIND A PROPER FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218400June 6, 2019
AIR BAGS
AIRBAG LIGHT ON. PASSENGER SEAT OC MAT SENSOR BAD. ONLY WAY TO FIX IS REPLACING SEAT $2100. TOLD AIRBAG WONT DEPLOY UNLESS FIXED. THERE SHOULD BE A OVERRIDE TO FORCE DEPLOYMENT IF SENSOR GOES BAD. SAFETY ISSUE SHOULD BE WARRANTEE UP TO 10 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218008June 5, 2019
ENGINE
ENGINE IS KNOCKING WHILE IN USE. DEALER SAYS THE ENGINE IS FAILING AND NEEDS REPLACED. ISSUE WITH THE ENGINE IS SIMILAR TO OTHER RECALLS. ENGINE MANUFACTURED SAME TIME AT SAME PLANT AS OTHER ENGINE RECALLS. ENGINE AT RISK FOR FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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