Kia Sorento Complaints

654 consumer complaints on file.

#11470226June 21, 2022
ENGINE
Vehicle at a red light and complete stop would not respond when i tried to accelerate. I turned car off and tried turning back on and it wasn't until a couple minutes later that car then turned back on. Dealership unable to identify problem and it happened again 2 months later with my 1 year old in the car. This time it happened while on the highway that car would not accelerate putting my 1 year old and myself in danger. Dealership again says it sees nothing wrong with the car and is charging me to test the fuel. Sounds like KIA has a problem on their hands that they should address before a terrible accident happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470208June 21, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
6700 miles and vehicle began exhibiting Check ESC, Check Engine, Emergency Brake lights. Daily driven, vehicle does not sit for more than a day at a time. 7092 miles now, local dealership inspection lead to concluding that a rodent has chewed through wires and must be repaired. Claims KIA warranty does not cover such damage. Of the SEVERAL (6+) vehicle I have owned/financed/driven over the last 3 years, this is the first and only incident involving a wiring harness chewed. NOT HAPPY! Quick research shows there's a bit of a problem with KIA manufactured vehicle including Soy-Based wire shielding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470195June 21, 2022
POWER TRAIN
car suddenly stopped going while driving on interstate, almost like the car went into neutral while driving. It started back again after a few seconds and thankfully I was coming down a slight incline and was able to keep coasting while trying to get off of interstate. I pulled over and it seemed to be fine again so I continued home and when driving up my driveway it did it again and I could not get it to go forward to pull into garage. I was able to put it in reverse and back up and then after that it went into drive and pulled forward but then I tried reverse again just to see what it would do and then it would not reverse and would just rev up like it was in neutral again. I have called 5 Kia dealerships this morning and nobody seems inclined to look at it or to assist me with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469544June 16, 2022
POWER TRAIN
We have been having a few issues with our sorento. 1. There will be times when the car wont accelerate or go past the current speed. The first time this happened, we were traveling on the highway and it was difficult to pull over to safely pull over. We had to restart the car completely and let it rest then restart it. The second time this happened, was right after it was "fixed" by the dealership and I was able to safely pull over and restart the car. 2. The second issue is the car will jerk violently when shifting in reverse or down shifting to a stop while driving in automatic. When we originally took the car in for this issue (not even a full year after purchase), a transmission leak was said to be the problem and fixed. This worked for a few months then the issues started to gradually return. The car will also jerk forward and back while sitting in park. While this issue isnt as dangerous, the hesitation in the movement of the car could put myself or my family at risk if the car will no accelerate or decelerate in time. No warning light or problem indication is given when this problem arises. .\
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468876June 12, 2022
VISIBILITY/WIPER
We were driving and did not even hear anything hit the windshield which tells me how small the pebble or whatever it may have been was in size. Saw a small crack and within minutes it spread to about 6-7 inches long. A day later it’s spread halfway across my windshield. I have owned different cars and having this one BRAND new off the lot for barely 5 months - this should NOT have happened. This shows how weak and poorly made these windshields are by Kia. Shame on them for making a poor product and then not having responsibility to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467910June 7, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
While driving at highway speed the vehicle lost power and all warning lights on the dash came on. Fortunately the traffic was light and I was able to get off the highway. It was early Sunday morning but if I had been in heavy traffic or construction it could have been much worse. The vehicle died and wouldn't start again. The vehicle repeated this 3 other times. It went to three separate dealerships for repair but none could find a problem. They saw all the codes for past problems but nothing was current so couldn't be diagnosed. Twice it wouldn't start in the morning. Once it died while idling. The dealership said the solution was to wait a few hours to see if it would reset. Kia was incapable of fixing the problem or even helping with my expenses. The car was only a few weeks old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467744June 6, 2022
ENGINE
Suddenly, my vehicle Kia Sorento Ex AWD X-LINE lost power while exiting a NY Highway. I and my partner And possibly other drivers on the road could have been seriously injured if there were cars behind us. Possibly, we could have lost our lives if malfunction occured while driving on the Highway. Turned Engine Off, then turned it back on and the care moved ok. Few days later, I drove locally and Lost Power......keeping on pressing the gas pedal finally allowed the care to continue normally. This situation happened Two (2) times. The Vehicle was on the 'Smart' setting'. There was no warning lamps, messages or other symptoms. Dealer drove, checked and scanned car for Codes and reported None was found. I'm very concerned that my car would suddenly loose power while I'm on a highway. Reported incident to Kia Corporate Customer Service today (https://1stbestservice.com/submit-complaint/).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467676June 5, 2022
POWER TRAIN
While driving the car displayed a notice in the dash stating “stop safely immediately” . We stoped the car in on the edge of traffic. After we restarted the car we shifted into Drive but the transmission wouldn’t allow the car to move. The car had reduced RPMs and wouldn’t move in drive or reverse. Ultimately had to have it towed to a nearby dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467667June 5, 2022
POWER TRAIN
Transmission down shifts hard when coming to a stop or putting it in reverse. Car has been to the Kia dealership were we where told this normal. We had a expert look at the car and his diagnosis was there is something wrong with it. You can here the Transmission making a clunky sound when coming to the stop. People in parking lots have noticed this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467379June 3, 2022
SERVICE BRAKES, STEERING
This vehicle has less than 10,000 miles on the odometer and the brake rotors are warped. They are undersized and will overheat under normal braking. Called the dealership and attempted to get warranty work complete, however the manufacturer, KIA Motors USA, has not responded or offered to replace the rotors under warranty. This isn't the only Sorento with this issue, I have submitted one similarly last week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466972June 1, 2022
UNKNOWN OR OTHER
Unknown. I was driving down the express way, when I heard a big bang. Glass all through my car. I looked up and noticed that my sunroof had exploded. This is very dangerous and really scary while doing 70+ down the freeway! Something needs to be done. Doesn't seem like kia warranties their glass and insurance companies want to charge the deductible for something that wasn't even anyone's fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466607May 29, 2022
LANE DEPARTURE: WARNING
On Saturday, April 9 when breaking at a stop sign my car slammed on my breaks for me and the dash lit up with multiple warning lights, indicating an issue with the "check lane departure warning system." The car seemed to drive okay, no additional strange breaking situations, but the warning lights stayed on for a day. I called my dealer, and they saw the vehicle on April 22nd. Between the 9th and that date the warning lights eventually went off, then came on again (but no strange breaking). Then were off by the time I went to the dealership. They were able to find vehicle history of 2 codes, but said they found no issues and the vehicle passed tests. So they told me that they weren't sure what happened, but the car was drivable. Since the 22nd I have had one more time where the warning lights came on as I was already breaking, and the car slammed on the breaks for me. But the dealership said unless I was able to bring the car in when the warning lights were all on, they couldn't help. And I could never get to the dealership before the lights went out (usually the warning lights would go out within 24 hours, and the closest dealership is an hour drive from where I live/work). On May 29 my husband was driving and I was a passenger when the warning lights came on. I said it wouldn't cause an issue while driving, but this time was different. While we were on the interstate in a busy city he noticed that he was falling behind the pace of traffic. When he tried to accelerate, the car wouldn't speed up at all, our speed dropped, and he said that when he looked at the car screen it appeared that the electric battery wasn't being charged at all. My husband was able to get us merged to the side and off an exit. We pulled into a parking lot, and he turned the car off, then turned it back on a few minutes later. The warning lights were still there, but the electric battery now showed as charging. We continued driving, but I am afraid this will cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466412May 27, 2022
SERVICE BRAKES, STEERING, SUSPENSION
Bought the vehicle brand new in late 2021, and began noticing some vibration when braking at any speed. The vehicle at this point has less than 10,000 miles and the brakes are vibrating really bad. The manufacturer has not issued a recall and their best fix is turning the brake rotors and calling it a day. Never had I had such a poor experience with this manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465482May 20, 2022
POWER TRAIN
Transmission has to be replaced. Car shut off, redlined when gears switched, struggled between gear shifts, would not start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465321May 19, 2022
ENGINE, POWER TRAIN
The contact owns a 2021 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 11,978.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464850May 16, 2022
POWER TRAIN
I began having issues with my car rolling forward around a foot or two after coming to a stop. This was very disconcerting as it meant that I could not be sure if when I stopped, I would not roll forward into another car or something else. It also twice began having a difficult time shifting automatically after idling for 10 minutes, I switched to manual and eventually got it to shift that way. I took it into my local dealer to have it looked at and they assured me this is just how the transmission is. It was driven only a few times over the next two weeks, then I went to pick up my daughter from school and after she got in, it began having a serious issue with shifting, only shifting automatically once RPMs reached over 5,000. I could not get the manual shifting to work at this time. Additionally, the engine light came on. We slowly made it home and I made an appt to have the dealer look at it again. I have now been told I need an entirely new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464624May 14, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car has been having issues with not starting many times also dealership was contact also was serviced and still having issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463741May 7, 2022
ENGINE
Less then 25000 miles. I was backing out of a parking place I heard some signal indicator beeps, put the car in park and saw a transmission engine light indicator lit. On the display panel were the options to make an appointment with a dealership or to call roadside assistance with the description of " a possible condition with your transmission control system has been detected. A full system check is recommended to be done when convenient. Please contact your local dealership for an appointment" I called roadside assistance to see if they were able to help me further understand and they could not and suggested I called the dealership. I drove the vehicle home and was hoping a Sensor may have gotten wet as we had a lot of rain and bigger than usual puddles. The next day I started my car the engine light was on again. I drove to the dealership (when I called them they did not answer in the service department). A woman came out to the vehicle and said she could not diagnose what was wrong but as long as I'm not having any difficulty driving, nothing feeling weird, or off that I can bring it in on Monday, two days from today, so we agreed. I went to one store and when I came out the car started and shifted into gear but pressing on the gas no power! it would not go forward it would not go in reverse, nothing! The diagnostic code from my Kia phone app is P1C2D03 I can't find anything about this code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462467April 27, 2022
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
After being driven for 45 miles, with no problems, then parked for 2 hours, then when I started to drive, dashboard lit up "PULL OVER SAFELY IMMEDIATELY". I pulled over, shut car off and restarted. Same notice appeared. Tried again and nothing appeared. I attempted to move the car and it would not engage in drive or reverse. Shut car off, started again and still would not move. Then was towed to a KIA dealership. Upon inspection, I was told it needed a new transmission. Vehicle had 5,606 miles. Car is at dealership since April 4 waiting for new transmission. I was told there are other KIA's also waiting for new transmissions. If I had been driving and car suddenly shut off, it would have been very dangerous (there are many such reports online where people have experienced this). There is documented evidence on line that others with low mileage have had this problem dating back to April 2021. This car needs to be recalled and significant changes made. The car is available for inspection at the dealer's location, Lou Sobh Kia, 1135 Buford Road, Cumming GA 30041 if you need. You can reach me at[XXX] or via email [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459971April 7, 2022
STEERING
Random mild to loud squeaking (sounds like a tortured mouse sound) coming from steering column. The only way to temporarily stop the noise is to stop and turn steering wheel all the way to the right then to the left. Because it is random, it did not squeak for my dealership, when the drove it around the block. It usually starts after about a mile down the road, when it does happen. It only squeaks when driving straight. Does not squeak when making a turn or at a stop. Certain weather conditions or speeds do not effect when this noise occurs. I did hear that one person, on the KIA Forum, had to have their steering column replaced on their 2022 KIA Sorento. There are other customers complaining about this. It starts about two months after buying the vehicle. This a scary, because I don't know if or when I may lose steering function when traveling anywhere, especially on a 70 mph interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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