Kia EV9 Complaints

258 consumer complaints on file.

#11616417September 25, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616008September 23, 2024
UNKNOWN OR OTHER
The control screen with speedometer, all the advanced driving systems has blanked twice. The car still drives fine, but I couldn’t tell how fast I was going or access any of the advanced driving features or warnings using a camera. I wasn’t even sure if my turn signal was going until I got out and checked. All the online forums advise to turn off and lock car for 30 minutes and restart, which has worked, but the first time it happened I was driving downtown and couldn’t tell whether any of my external signals were working. The second time (several weeks later) driving carpool. Get out and wait 30 minutes is not feasible. Because they were spaced rather far apart, I don’t feel like it’s a single software update issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615878September 23, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Without any previous warning signs or issues, the dashboard screen went blank. I was unable to see my speed, or use my signals and wipers. I tried turning the car on and off and it still wasn’t fixed. I was able to drive the car home and my infotainment system still operated but the screen with the important info is broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615843September 22, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Dashboard is blank does not show speed limit when driving the car. No way to determine speed while driving. Interior turn signal indicators make no noise or show any indication that the indicators are on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615665September 20, 2024
STRUCTURE:BODY, SUSPENSION
The whole car vibrates at highway speeds. You can feel it in the steering wheel and the center armrest console. Dealer has balanced wheels twice and performed alignment but nothing will fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615661September 20, 2024
UNKNOWN OR OTHER
Main digital display behind the steering wheel didn’t turn on. I had to drive home for one hour with no information on speed, range, cameras, proximity sensors, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615602September 20, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I turned on the car and the main gauge cluster screen was black - I was not able to see speed, use turn signals, use advance driver systems, etc. Completely unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615536September 20, 2024
ELECTRICAL SYSTEM
After returning to the car from a short stop, the cluster display, including speedometer, would not turn on or display. This also made it seem like turn signals were not working, but they seem to actually have worked, just not been audible or visible inside the vehicle. This reportedly is happening to many Kia EV9 owners, and the solution is to leave the car off for 30+ minutes. In my case, leaving the car off over night worked and everything was back to normal after, but it was very disconcerting and unsafe to have to drive home with no speed information (or any other usual cluster display details).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615525September 19, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Our vehicle is a brand-new Kia EV9, and since ownership, we’ve experienced two serious incidents where the instrument cluster/dashboard display has gone completely blank. This occurred once while driving and once immediately after starting the car. The failure is critical because it not only prevents the display of essential information such as speed, but it also disables turn signals, creating an extremely dangerous situation. During the incident that happened while driving, I was unable to signal my intentions to other drivers, significantly increasing the risk of an accident. At present, the only known workaround is to pull over and turn off the vehicle for at least 30 minutes, after which the display typically returns. This issue poses a severe safety concern, and we are eager to have it inspected and properly addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615508September 19, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The main display panel that shows the speed, turn signal info, blind spot monitoring, and many other things just intermittently dies. According to many posts within online forums, the only known fix is to turn off the vehicle, wait at least 30 minutes and turn the car back on. There does not seem to be a reset option like there is for the radio/map/settings panel. It also does not allow you to see how much fuel (or charge in this case) is left in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615190September 18, 2024
ELECTRICAL SYSTEM
The main instrument panel in front of the steering wheel turns off completely. Speed cannot be monitored and turn signals cannot be heard. This has happened two times on back-to-back days. Each time after turning off the car for 30 minutes the issue went away but is very concerning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615125September 18, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
I had finished charging the car over night and just turned it on to drive to work. However, the dash display did not fully turn on. It did not display the speed, charge, odometer reading, any form of driver safety information, etc. The display was completely blank except for displaying the gear the car was in, that the parking break was on, and that auto hold was engaged. The infotainment and climate control screens were functional and the vehicle could drive but it was unsafe to drive without the main dash screen (including the speedometer).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614953September 16, 2024
UNKNOWN OR OTHER
Kia is promoting the use of Digital Keys which rely on your phone and their app. Their app has been down for almost an hour now and it renders EVERY digital key to every owner, useless. While you can unlock your car in some cases, you cannot start your car. No matter what you do, you have to wait for their services to come back online in order for the digital key to work. The digital key also serves as a smart key. Smart keys immobilize cars without the key, to prevent car theft. What’s to say this in the middle of driving, the Kia app goes down again and causes an accident because you no longer can drive your car while on the highway ? I can’t drive anywhere as much as I would like to. I’m stuck at work with no ride and I’m not sure for how long. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614714September 15, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle digital instrument cluster turned off and wouldn’t show speed or any other information. The central infotainment screen and the climate control screen worked while driving. The turn signals were not working while this was happening either. Tried to stop the car and start back again within a minute, but the screen never came on. Have pictures taken to prove it. Once we were at our temporary destination, car turned off and when we came back after an hour and restarted the car, the digital instrument cluster came back on and started behaving normally. Can’t reproduce the problem on demand, but happened a few times already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614642September 14, 2024
ELECTRICAL SYSTEM
Heads up display and speedometer screen turned off while driving. The car would drive but we could not use signals, know how much charge was left, know how fast we were driving, or any of the information needed to drive the car safely. Eventually returned to normal after leaving the car turned off for hours. This has happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614503September 13, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When the car is turned on the speedometer display is blank. Further, the indicators of the car does not function as well. HVAC and info entertainment display worked as expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614195September 12, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I went out from my house and got in my vehicle, turned it on, and the instrument cluster screen was not working. I turned off the car and turned it back on and the screen was still not working; I did not have any way to display my speed on the dash. I turned the car off again for a few minutes and then back on and the instrument cluster screen still did not turn on. I had to go pick up my child from school and so I had to use a 3rd party GPS app to monitor speed and the screen never came back on. The next day I checked and the main gauge cluster screen was working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613745September 10, 2024
ELECTRICAL SYSTEM
Main display is black. Unable to see speedometer, battery status, turning signals, etc. Car is 72% charged but display will not turn on. It appears to be happening to several EV9 in these past weeks. Possible software update issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613442September 9, 2024
ELECTRICAL SYSTEM
The screen directly in front of the driver stops displaying all information except the gear selection part of the screen and Auto Hold displays. No speedometer or anything. This has happened to us twice now since purchasing the vehicle in March. The dealership can't reproduce it so they can't diagnosis the problem to solve it. I've sent them 2 videos of this happening on different days. After shutting the car off for an hour and turning it back on it seems to correct itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613340September 8, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING
Infotainment went out, to include speedometer while driving did not come back on till the following day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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