Jeep Wrangler Complaints

18,838 consumer complaints on file.

#10458226May 13, 2012
POWER TRAIN
POPS OUT OF FIRST GEAR. WHEN YOU START OUT IN 1ST GEAR IT WILL POP OUT, CAUSING THE JEEP TO STALL IN TRAFFIC. VERY DANGERS!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458229May 13, 2012
ENGINE
ENGINE DEVELOPED A TICKING SOUND ON DRIVER'S SIDE ENGINE BAY. SOUNDS LIKE ENGINE IS MISSING OR TAPPING ON DRIVER'S SIDE. LOSS OF POWER/STALLS MORE COMMON NOW. TOOK VEHICLE TO CHRYSLER AND THEY SAY THAT MY ENGINE IS JUST "LOUD" COMPARED TO ALL OTHER 2012'S AND THAT IT'S NORMAL. THEY TOLD ME TO JUST DRIVE IT UNTIL IT FAILS AND THEN BRING IT BACK IN BECAUSE CHRYSLER CORPORATE WILL NOT ALLOW A DEALERSHIP TO WORK ON THE ENGINE AND FIX IT UNTIL A FAILURE OCCURS. SO, NOW I AM STUCK WITH A 3 MONTH OLD 2012 WRANGLER WAITING FOR IT TO BREAKDOWN ON THE SIDE OF THE ROAD BEFORE THE DEALERSHIP WILL FIX THE KNOWN ISSUE. MECHANIC SAYS "THAT DOESN'T SOUND RIGHT" WHEN I TOOK IT IN. MIND YOU I TOOK THE WRANGLER INTO TWO DEALERSHIPS AT THIS POINT FOR MULTIPLE OPINIONS. BOTH AGREE THE JEEP WILL FAIL AND TO JUST "WAIT" UNTIL IT DOES BECAUSE THEY ARE TOLD BY CHRYSLER TO NOT WORK ON FAULTY WRANGLERS WITH THE NEW PENTASTAR ENGINE UNTIL THE ENGINE COMPLETELY FAILS. REAL PROACTIVE ON THAT DECISION CHRYSLER. I'M NOT LOOKING FORWARD TO THE DAY POWER IS LOST WHEN I'M ON THE HIGHWAY OR CROSSING TRAIN TRACKS. THANKS A LOT FOR PUTTING MY LIFE AT RISK OVER A KNOWN ISSUE YET NOT ACTING ON THE KNOWN FIX. BOTH DEALERSHIPS CLAIM THEY KNOW HEADS ARE BEING REPLACED WHEN THIS SYMPTOM IS FOUND ON 2012 WRANGLERS. THAT'S ALL I'M LOOKING FOR, FIX WHAT WAS NOT BUILT CORRECTLY IN THE FIRST PLACE LIKE OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458238May 13, 2012
FUEL/PROPULSION SYSTEM
RECENTLY PURCHASED THE WRANGLER USED. FUEL SPILL EVERY TIME YOU FILL THE GAS TANK. WHEN THE FUEL PUMP CLICKS OFF FUEL SHOOTS OUT THE FILL SPOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458266May 13, 2012
ENGINE
ENGINE HAS TICKING SOUND FROM THE LEFT SIDE OF THE ENGINE AND CONTINUES TO. CHRYSLER AND JEEP COMPLAIN THIS TICKING IS "NORMAL VALVE NOISE". BUT, I HAVE HEARD OTHER ENGINES OF THE SAME YEAR AND THEY DO NOT HAVE THIS SOUND. IT APPEARS TO AFFECT QUITE A FEW PEOPLE FROM RESEARCH AS WELL. ENGINE ALSO FEELS LIKE IT STUTTERS WHEN REVERSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458217May 12, 2012
SERVICE BRAKES, SUSPENSION
REAR STEEL BRAKE LINES MOUNTED TO FRAME FOR REAR WHEELS COMING INTO CONTACT WITH REAR SWAY BAR. NOTED NOISE. THIS NOISE IS A LIGHT "CLACKING" METAL SOUND AND COULD ONLY BE HEARD AT MODERATE SPEED WHEN ON THE TRAIL OR GOING THROUGH "DIPS" ON PUBLIC STREETS WITH SIDE WINDOW DOWN. WHILE ROTATING TIRES SUSPENSION IS CHECKED. DISCOVERED RUB MARKS ON STEEL BRAKE LINES UNDER THE FRAME NEXT TO THE REAR SWAY BAR. DRIVER'S SIDE WAS WORN, PASSENGER SIDE HAD BLACK PAINT RUBBED OFF ON IT. NO DAMAGE OR CHAFING TO EITHER RUBBER BRAKE LINES MAKING FINAL CONNECTION TO REAR HUBS. NOTED FRAME CLIPS ATTACHED TO STEEL LINE HOLDING BRAKE LINE AWAY AND INTO CONTACT ZONE OF SWAY BAR WHEN SUSPENSION CYCLES. ROUGH MEASUREMENTS BETWEEN AXLE AND BUMP STOP IS ABOUT 2/3 CYCLE WHEN SWAY BAR HITS BRAKE LINE. ESTIMATE SUSPENSION DOES NOT BOTTOM OUT OR CONTACT BUMP STOP WHEN BRAKE LINES ARE BEING HIT BY SWAY BAR. WROTE CHRYSLER AN E-MAIL REGARDING THIS ISSUE. AFTER TWO DAYS RECEIVED A RESPONSE THAT READ LIKE A "SALES BROCHURE" OR "COMMERCIAL" NOT ACKNOWLEDGING ANYTHING THAT I HAD MENTIONED ABOUT THE BRAKE LINES. THEN THE SECOND PARAGRAPH POINTED OUT I HAD NOT COMPLIED WITH A "TOW BAR" RECALL AND THAT I SHOULD. WHICH I HAD LAST YEAR. THE REASON I REPORT THIS NOW. LAST YEAR THE JEEP WAS ON RECALL FOR THE FRONT BRAKE LINES BEING RUBBED BY THE INNER FENDER WELLS. WHICH WAS TAKEN CARE OF BY A LOCAL DEALER SHIP. IN RETROSPECT OF THE FRONT BRAKE LINE RECALL. THOUGHT I WOULD BRING THIS TO YOUR ATTENTION. MIGHT THIS SAME MODEL HAVE HAD A REAR BRAKE LINE ROUTING ISSUE TOO? IN THE CASE YOU MAY WANT A COPY OF THE ABOVE MENTIONED E-MAIL AND RESPONSE PLEASE DON'T HESITATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458221May 12, 2012
POWER TRAIN
FROM A STOP I ENGAGED FIRST GEAR AND STARTED ACCELERATING. THERE WAS A LOUD BANG AND THE TRANSMISSION DISENGAGED FROM FIRST GEAR. THIS HAS HAPPENED MULTIPLE TIMES IN THE ONE MONTH I HAVE OWNED THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457988May 10, 2012
POWER TRAIN
PURCHASE A USED 2005 JEEP WRANGLER (SPORT) WITH 103,000 MILES IN EARLY 2011. THE SIX SPEED MANUAL TRANSMISSION POPS OUT OF FIRST GEAR ABOUT ONCE A DAY WHEN ACCELERATING FROM A STOPPED POSITION. IT ALMOST SEEMS RANDOM, NEVER KNOW WHEN TO EXPECT THE EVENT. THE EVENT IS QUITE DISTURBING AND LOUD, WITH A LOUD "POP". THE JEEP ROLLS FORWARD BUT OUT OF GEAR. I MUST QUICKLY PUT IT BACK IN FIRST GEAR TO CLEAR THE INTERSECTION, RED LIGHT, ETC. WHAT IS GOING ON WITH THIS TRANSMISSION? IS IT NORMAL WEAR-AND-TARE, OR IS THERE A DESIGN DEFECT WITH THE TRANSMISSION? WHAT IS THE SOLUTION TO THIS UNSAFE DRIVING CONDITION? HAS THERE BEEN A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458016May 10, 2012
POWER TRAIN
I WAS TRAVELING DOWN IH37 AT 65 MPH, MILE MARKER 88, WHEN THE TRANSMISSION OIL OVERHEATED CAUSING TRANSMISSION OIL TO LEAK ONTO THE EXHAUST MANIFOLD RESULTING IN A FIRE, CAUSING A TOTAL LOSS OF THE TRANSMISSION. CONDITIONS AT THE TIME OF LOSS WHERE: VEHICLE WAS IN CRUISE CONTROL MODE, TEMPERATURE 90 F, LEVEL TERRAIN, SPEED 65 MPH. THERE WAS NO INDICATION OR WARNING PRIOR TO THE FAILURE. ENGINE WAS OPERATING AT NORMAL 2500 RPM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10458027May 10, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER 4X4. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED INTERMITTENTLY. IN ADDITION, WHENEVER MAKING A TURN A CHIME WOULD SOUND INSIDE OF THE VEHICLE. THE FAILURE PROGRESSED AND BECAME A CONSTANT OCCURRENCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE DRIVER'S SIDE AIR BAG CLOCK SPRING ASSEMBLY. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER WAS 11V528000 (AIR BAGS: FRONTAL); HOWEVER THE VIN WAS INELIGIBLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458064May 10, 2012
FUEL SYSTEM, GASOLINE
THIS PROBLEM STARTED IN 2010 EVERY NOW AND THEN, BUT IS NOW HAPPENING EACH AND EVERY TIME I FILL UP. WHEN FILLING THE JEEP WITH GAS, THE GAS WILL OVERFLOW AND SPLASH OUT ONTO THE PERSON FILLING, THE SIDE OF THE JEEP, THE BUMPER, AND ALL OVER THE GROUND. CREATING A SAFETY, FIRE, AND HEALTH HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457841May 9, 2012
AIR BAGS
AIR BAG LIGHT ILLUMINATES FOR SEVERAL SECONDS AND THEN TURNS OFF. CONTINUAL ISSUE AND SEEMS TO BE THE SAME ISSUE SHOWN IN THE NHTSA INVESTIGATION PE11019. RELATED TO FAULTY CLOCK SPRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457962May 9, 2012
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC
MY 2008 JEEP SHAKES VIOLENTLY WHEN IT HIT A ROUGH PATCH OF ROAD. THIS HAS HAPPENED 10 TIMES TO ME THE FIRST TIME WAS 4/06/2011 THE MOST RECENT TIME WAS 3/26/2012. I HAVE REPLACED THE DAMPER BAR (3) TIMES, ROTORS AND BRAKE PADS. I HAVE TAKEN MY JEEP TO GLENDALE AND SOUTH COUNTY JEEP IN ST. LOUIS, MO AND THEY TELL ME I NEED TO REPLACE THE DAMPER BAR AND GET NEW TIRES. [XXX] FROM CUSTOMER CARE AT CHRYSLER HAS BEEN VERY NICE BUT NOT VERY HELPFUL. I AM NOT CONVINCED THIS IS THE PROBLEM SINCE READING THAT MANY OTHER JEEP OWNERS HAVE EXPERIENCED THE SAME PROBLEM. I HOPE THE US GOVERNMENT STEPS UP AND HELPS. PLEASE HELP BEFORE SOMEONE GET KILLED. I LOOK FORWARD TO SOMEONE CONTACTING ME SINCE JEEP FEELS THEY DO NOT HAVE A PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457694May 7, 2012
STEERING
TL* THE CONTACT STATED OWNS A 2007 JEEP WRANGLER. THE CONTACT STATED THAT WHENEVER THE VEHICLE WAS DRIVEN OVER 55 MPH AND OVER A ROAD BUMP, THE FRONT OF THE VEHICLE AND THE STEERING WHEEL WOULD SHAKE ABNORMALLY. THE CONTACT WOULD HAVE TO DECELERATE TO 45 MPH OR LESS IN ORDER TO STOP THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS TOLD THAT A REMEDY WAS NOT AVAILABLE FOR THE FAILURE. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 81,000. ....UPDATED 06/18/12 *BF THE CONSUMER STATED HE EXPERIENCED A WELL KNOWN FAILURE KNOWN AS THE "DEATH WOBBLE". THE ENTIRE FRONT END OF THE VEHICLE WOULD SHAKE UNCONTROLLABLY. THE SHAKING WAS SO EXTREME, THE CONSUMER WOULD LOSE THE ABILITY TO FULLY CONTROL THE VEHICLE AND WOULD BE FORCE TO SLOW DOWN IN THE MIDDLE OF THE HIGHWAY. UPDATED 06/21/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457573May 5, 2012
FUEL SYSTEM, GASOLINE
WHEN FILLING THE GAS TANK A SIGNIFICANT AMOUNT OF GAS SPILLS OUT SIMULTANEOUS WITH THE FIRST SHUT-OFF OF THE GASOLINE PUMP. MULTIPLE DIFFERENT PUMPS AT MULTIPLE DIFFERENT GAS STATIONS OF MULTIPLE DIFFERENT BRANDS DO IT CONSISTENTLY -- I CAN NO LONGER REMBER THE LAST TIME THIS DID NOT HAPPEN. MANUALLY SLOWING THE DELIVERY RATE DOWN TO 1% OF THE NORMAL DELIVERY RATE AS THE TANK APPROACHES FULL CAN REDUCE, BUT ONLY SOMETIMES ELIMINATE THE CONDITION. I BELIEVE THIS IS AN ENVIRONMENTAL HAZARD DUE TO THE SPILLED GAS. I BELIEVE THIS IS A FIRE RISK, AS WELL AS A RISK TO PERSONAL PROPERTY FROM THE SPLASHING GAS. I'M TOLD THAT THIS IS DUE TO A BAD VALVE IN THE FUEL TANK THAT WAS DESIGNED TO STOP THIS CONDITION, BUT THAT VALVE STICKS. MY VEHICLE HAS NEVER HAD ANY GAS OVER 10% ETHANOL (UNLESS SOME GAS STATIONS.. WELL, YOU KNOW), AND CERTAINLY NOT OFTEN (UNLESS, OF COURSE, GAS STATIONS LIE A LOT). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457468May 4, 2012
POWER TRAIN
AROUND 1,500 MILES MY BRAND NEW 2010 JEEP WRANGLER "SPORT" WITH A 6 SPEED MANUAL TRANSMISSION POPPED OUT OF 1ST GEAR VERY VIOLENTLY - THOUGHT I HAD HIT SOMETHING. ABOUT EVERY 100 MILES OR SO AFTER THAT INCIDENT, IT WILL POP OUT OF 1ST GEAR INTO NEUTRAL - OR - GRIND GEARS. IT WAS HAPPENING SO OFTEN, I CONTACTED MY DEALER WHO TOLD ME IT WASN'T "A PROBLEM OF CHRYSLER" MAYBE I WASN'T DRIVING IT CORRECTLY. I STARTED TO "PUSH" IT INTO 1ST GEAR WITH MORE ATTENTION, HOLDING MY HAND ON THE SHIFTER, THIS SEEMED TO WORK OKAY, UNTIL ONE DAY, AFTER I PUSHED IT INTO 1ST GEAR, IT POPPED OUT SO HARD IT ALMOST BROKE MY WRIST! IT SEEMS TO POP OUT OF 1ST SEVERAL TIMES A WEEK NOW, DRIVING AROUND TOWN (STOP AND GO TRAFFIC); ONCE IT POPPED OUT OF 1ST SO HARD IT WENT RIGHT INTO 2ND GEAR! ITS EXTRA SCARY WHEN IT HAPPENS AT A RED LIGHT INTERSECTION AND WHEN I START TO PROCEED, IT WILL POP OUT LEAVING ME WITHOUT POWER IN THE MIDDLE OF THE INTERSECTION, WITH PEOPLE BEHIND ME - I HAVE TO QUICKLY THROW IT INTO 2ND BECAUSE IT WON'T GO BACK INTO 1ST. I HAVE 23,000 MILES ON MY JEEP NOW. I CAN CONFIDENTLY SAY IT HAS HAPPENED OVER A 1,000 TIMES!! I HAVE STARTED TO "FEEL" WHEN IT MIGHT HAPPEN, WHILE MY HAND IS ON THE SHIFTER, IT SEEMS TO START TO WOBBLE - AS IF SOMETHING ISN'T CONNECTED RIGHT. I HAVE TRIED PULLING IT OUT OF 1ST GEAR WHEN I STOP, RE-SHIFT INTO 2ND GEAR/1ST GEAR - DOESN'T FIX IT. I HAVE TRIED TO BABY IT, SHIFTING SOFTER, AND EVEN REV THE ENGINE AND "PEEL" OUT - IT DOESN'T MATTER, IT HAPPENS NO MATTER WHAT I DO. I'M TAKING IT TO A DIFFERENT DEALER THIS AFTERNOON, MAYBE THEY WILL LISTEN TO MY PLIGHT. I WILL HAPPILY TESTIFY TO A GRAND JURY THAT THIS IS A MAJOR PROBLEM WITH THE 2010 JEEP WRANGLER 6 SPEED MANUAL TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457246May 3, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2008 JEEP WRANGLER. THE CONTACT STATED THE VEHICLE BEGAN TO SHAKE VIOLENTLY WHILE DRIVING 50 MPH OVER A BUMP IN THE ROAD. THE FAILURE CEASED WHEN THE CONTACT DECELERATED TO A LOWER SPEED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457151May 2, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 JEEP WRANGLER. WHILE DRIVING 65 MPH, THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY STALLED WARNING. THE FAILURE HAD NOT BEEN DIAGNOSED AND THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457202May 2, 2012
SUSPENSION
AFTER HITTING A BUMP/CHANGE IN LANE TEXTURE, MY JEEP BEGAN TO SHAKE VIOLENTLY. I HAVE EXPERIENCED THIS ABOUT 5 MORE TIMES SINCE MID MARCH ALWAYS UNDER THE SAME CIRCUMSTANCES. I CAN SLOW DOWN/APPLY THE BRAKE AND THE SHAKE GOES AWAY. I UNDERSTAND "DEATH WOBBLE" IS A TERM BEING APPLIED TO THIS PROBLEM. I DO NOT HAVE A LIFE ON MY JEEP NOR DO I HAVE ANY AFTER-MARKET TIRES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456995May 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED TWICE UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 05V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND ROLLED BACKWARD UNTIL HE ENGAGED THE EMERGENCY BRAKE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS ADVISED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457018May 1, 2012
STEERING
THIS JEEP IS A DEATH TRAP AND A MONEY TRAP. MY FIRST INCIDENT OCCURRED FEB 16TH, 2011 AND COST 600.00. NEEDED A NEW STEERING DAMPNER WHICH THEY REPLACED. TWO MONTHS LATER SAME THING HAPPENS AND THEY REPLACE THE SAME PIECE WITH THE NEWER STEERING DAMPNER. TWO DAYS AGO THE SAME THING HAPPENS AGAIN AND NOW I NEED TO SPEND MORE MONEY TO FIX THE SAME PROBLEM. RESEARCHED THE ISSUE AND IT'S CALLED "DEATH WOBBLE" HAD I KNOWN THIS EXISTED I WOULD NEVER HAVE BOUGHT THIS CAR, I FEEL SO UNSAFE IN THIS CAR. I WILL NEVER BUY ANOTHER JEEP AND WILL TELL EVERYONE I KNOW TO NOT BUY ONE. THESE CARS SHOULD BE RECALLED AND FIXED FOR FREE, AND THIS COMPANY SHOULD BE SUED FOR MAKING CARS THAT ARE THIS UNSAFE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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