Jeep Wrangler Complaints

2,374 consumer complaints on file.

#11645129February 26, 2025
STEERING
At highway speeds,60+ the jeep starts an extreme wobbling and shaking when I hit a bump. Sometimes I can slow down and it stops and other times I have to pull Over and come to a complete stop. I just bought this jeep less than two weeks ago and it’s now in service getting a new steering damper. Everything I’m reading online says this is just a Bandaid. My husband knows about Cars and he said this will only absorb the shaking until it wears out and then it will start again. I was told it was their third jeep today with a death wobble. They sold the jeep to me with this issue and now I have to pay a warranty deductible 10 days after purchase to get it fixed. It only has 33,000 miles on it. It’s hard to control the steering at 70 mph when the entire front end starts violently shaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644759February 25, 2025
UNKNOWN OR OTHER
There is lack of information on how to file a complaint for a dealer not repairing a recall in a timely manner on this website. This complaint is in regards to the safety recall on my Jeep 4XE- Recall 95B/NHTSA 24V-720. I made an appointment for this recall and took it to Franklin Chrysler Dodge Jeep Ram in Franklin TN. They have had my Jeep for 2 days working on this recall. The letter I received said this would take 2 hours. They refused to provide me with a loaner/rental car and instead shuttled me home and left me without a vehicle for 2 days now. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644730February 25, 2025
SUSPENSION, STEERING
The contact owns a 2022 Jeep Wrangler. The contact stated while driving 50 MPH, the vehicle drove over a bump in the roadway, and the body of the vehicle was shaking and vibrating as if the body was going to be detached from the subframe. In addition, the contact stated that due to the failure, the contact was concerned that the wheels were going to detach from the vehicle. The contact decelerated and the vehicle was driven to the shoulder of the roadway. The vehicle was then taken to the dealer however, the failure was not duplicated. The contact stated that the vehicle had previously experienced the failure, and the vehicle was diagnosed with steering damper failure, front and rear shocks, and struts, and an alignment needed to be performed. The failure reoccurred after driving approximately 10,000 miles. The manufacturer was not made aware of the failure. The failure mileage was approximately 39,568.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644361February 23, 2025
POWER TRAIN
Sudden loss of power. Vehicle completely lost response to accelerator pedal while driving: Had a very strange experience last night. I have been barely charging my 4xe after 95b recall trying to maybe slow down battery degradation and drive it like during the recall period. Last night I was going down a rural road. I rolled up to a 4 way stop slowing down from about 55mph to stop. Vehicle was in hybrid mode, and cluster was at <1%. I had barely stopped, I don’t think the ICE shut down. I tried to accelerate to clear the intersection and I had 0 power. Car would barely move and slowly rolled in the intersection. Engine was running but not responding to the accelerator with RPM increase, just like when you try to rev at idle. No response to half or full throttle. I just slowly rolled in the intersection (scary situation, luckily no heavy traffic) I turned my hazard lights on and tried again to accelerate, 0 response, no MIL light, still gas in car. I tried to change drive mode to electric, message “unavailable, battery depleted” (no surprise there), tried e-save no response to throttle either. Last resort I put tranny in park and re-cycled start/stop. HV battery had enough power to start engine and responded to throttle and I was back driving. Did another 10-15 miles yesterday, no wild issues (sometimes it feels a little jerky, but that could be just me now). I did some heavy accelerations. Power meter went to 100, re-charged on coasting and did that for 4 or 5 repetitions. No warning lights ever. Checked my SOH last night and it had dropped to 80.8%. I decided to charge on L1 outside. Didnt have full SOC this morning, just 75% on dash. Drove normal this moaning, stayed in electric mist of the time. My 75% was completely depleted after maybe 10 miles driving. All seems typical for a poor SOH HV battery, except the loss of power and 0 response to throttle. Very scary and potentially dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644188February 21, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
I have a 2021 Jeep Wrangler 4XE Rubicon. My vehicle has been recalled three times for updates. I have had one recall done for the defroster due to the faulty software that can cause reduced visibility increasing a risk of a crash. The second one was for risk of fire from a faulty high voltage battery driving or parked. The third recall call was to update software for the high voltage battery in which doing so caused my vehicle not to fully charge and to lose power when driving and not be able to start for hours at a time. I now have brought my vehicle back to the Jeep service center for a diagnostic test and it was found that the high voltage battery pack is faulty in which Jeep has said they will put a new battery in once approved from Chrysler. Jeep has not been able to be able to fix the problem with Hybrid battery packs possibly catching on fire or exploding and the new one I'd be getting would risk the same problems possibly injuring or killing myself or any passengers I might have in the vehicle. Jeep is not able to get to the root of the cause of why these high volt battery can go on fire even when they are not in use causing possible property damage to my home or neighbors. I am told in the recall to park my vehicle away from properties and other cars which is impossible to do. I hope you take this serious matter into consideration that Jeep Corporation must find a solution for this Nationwide problem and for people on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643902February 20, 2025
UNKNOWN OR OTHER
The best way I can describe it is that it has the "Death Wobble". My mechanic is still attempting to get all of the parts that are needed and I just turned 44,000 on my Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643841February 20, 2025
POWER TRAIN
This vehicle has been towed to the dealership 4 times for ongoing transmission errors and has caused the vehicle to shut off in traffic on 3 separate occasions, putting myself and those around me in immediate danger. The vehicle has actually rolled backwards in traffic on 1 occasion, without giving me the ability to stop it initially because the brakes and gear shift were locked up. The vehicle has also been repaired for a multicylinder engine failure early on as well. The vehicle is now showing issues with the battery wiring and has been repaired several times regarding this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643694February 19, 2025
SUSPENSION, STEERING
The vehicle violently shakes after hitting minor bumps on the road. The steering wheel shakes not allowing you to have control of the vehicle. The vehicle can hit another vehicle or roll over due to this defect. This is a serious issue linked to poor quality parts and craftsmanship from the manufacturer. This can cause serious injury or death if not fixed immediately. This also causes the alignment to go out and pre-mature wear and tear on the tires. Mark my words someone will die from this failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643593February 19, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
There is a problem with my electrical system. I have brought it in to jeep several times, and they have brushed it off. In July 2024 I was driving and the car shut off in the middle of traffic. I was able to come to a stop in a turning lane, but it was a dangerous, scary situation. When I took it to the dealership, they said they could not replicate it and sent me on my way. In March 2024 I was stranded at night at a dog park when my car wouldn't start. There was a message stating that the electrical system needed to be serviced. I had it towed to the dealership and they said it was just the engine battery and an issue with a sensor that was put in upside down. In October 2024 I received a notice not to charge my battery or park it in or near buildings. There was no fix. Then, they had software update that was supposed to fix internal problems with the batteries. I asked for a new battery without the issues, and they said no. The scariest, and biggest problem I'm having, though, is that intermittently I lose power when trying to accelerate into traffic. This has led to many scary incidents of other drivers nearly hitting me and being very upset. The most recent incident was on Wednesday, February 12. I was driving on highway 12 in the morning on my way to work and a car pulled in front of me. To avoid a collision, I swerved to the left lane and tried to accelerate to get out of the way of the car behind me and my car would not accelerate. I had to take my foot off the gas, then push again to get it to go. It was terrifying and dangerous. The car behind me nearly hit me, and they honked and were very upset. This situation happens probably once or twice a month. I had my car in the shop to address these issues and I had a rental car and Jeep said they would work with the dealer to repair. They never did. Never called me back, and now they are refusing my rental reimbursement. I don't have anymore money to pay for another so I'm stuck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643489February 18, 2025
STEERING, SUSPENSION
Approximately 10 months ago, I noticed my steering wheel and tires began to wobble when I hit the same patch of rough road. The severe shaking would stop once I was on smoother pavement. This would happen sporadically. I had the tires balanced during the next service appointment. The problem did not occur again until a month or so later. I do not drive everyday, as I am a retired person. This is I think the “death wobble”, and it feels as if the car is out of control!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643164February 17, 2025
ELECTRICAL SYSTEM
I have attempted to contact Jeep multiple times. All my communications, except for one, have been ignored. Please, see attached communications. Way too many recalls, including the last one where the vehicle can catch on fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642989February 16, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The jeep was taken to the dealership under a software battery recall and the software was updated. One week later while driving at approximately 55mph, there was a sudden jerk in the propulsion system. the car shifted abruptly from electric to gas motor and the electric mode was unavailable. The vehicle jerked and hesitated at every acceleration and deceleration causing unsafe operating conditions . The check engine light was on I returned it to the dealer immediately and was told that the high voltage hybrid battery was bad. I'm pretty convinced from my and other experiences that the software up date was not a remedy to previous incidents reported to you. It was a software patch that determined if the battery was bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642967February 16, 2025
FUEL/PROPULSION SYSTEM
We have 2 2022 Jeep vehicles with the EcoDiesel engines in them (a Gladiator and Wrangler) that we purchased in 2022. I am filing a case for each of them on this site. In April 2023 there was a recall of the fuel pump on the 3.0 EcoDiesel and to date the problem has not been rectified for either of my vehicles. We have made notification to the dealership that we want to get this done but they say they do not have the parts in stock to do it. The dealership said they only get 1 fuel pump a month to replace and we are waiting and have been waiting for about a year since we notified the dealership for this safety issue to be rectified. I am filing this complaint as directed by the NHTSA website because I feel this issue has not been handled in a timely fashion and I believe that it is irresponsible of Jeep to not rectify this in a much quicker fashion. Each time we call the dealership we are told they do not know when it will be rectified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642754February 14, 2025
ENGINE, ELECTRICAL SYSTEM
The engine lost power while driving and was almost T-boned the first time the issue happened. No warning lights were present before the loss of power. I was leaving a stop sign and crossing traffic did not have to stop. The posted speed limit for the cross street is 40 MPH. The dealership updated the software, and the Wrangler 4XE was returned the same day. Less than two weeks later, the loss of motive power occurred again. The dealership had the vehicle for almost 40 days and replaced the high-voltage battery pack. About 50 miles after the car was returned, the check engine light came on. I was almost home when this happened and had the 4XE towed for the third time. Texan Jeep claims they had engineers from Jeep look at the vehicle while it was in the shop for an extended period of time. These vehicles are not safe to be on the road! The safety of any other vehicle around a 4XE is at risk. They can shut down and go into limp mode without warning, with or without the recalls being complied with. The only reason I did not have a significant accident was my training as a commercial airline pilot and dealing with simulated emergencies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642707February 14, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at 75 MPH, the vehicle lost motive power. The voltage meter increased excessively. The vehicle was started, and the contact drove the vehicle to a nearby parking space. The contact turned the vehicle off. The contact allowed the vehicle to remain turned off for a while. The vehicle was started, and a service battery message was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed battery pack. The contact was informed that the battery pack needed to be replaced. The vehicle was repaired. The repair was performed under the recall NHTSA Campaign Number: 24E080000 (Electrical System). The failure reoccurred. The contact stated that while the vehicle was parked and the battery was charging, the contact noticed the front fan was running extremely hard. The contact disconnected the battery charger. The contact inspected the vehicle and noticed that the aluminum battery cover was extremely hot. The contact used a temperature gauge to check the temperature of the aluminum battery cover and determined that the temperature was 106 degrees and was increasing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 21,385.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641675February 10, 2025
POWER TRAIN
Cranked up Jeep and had no warning lights. Pulled onto highway, Electronic Stability Control alarm sounded. Made it to stop light, stopped, Jeep did not cut off but showed an alarm where it would not move until it was put in park then back in drive. This happened 4 times then stopped. I turned off of the highway onto a different road, got up to speed (approx 60mph) the ESC warning came back on and went off. Jeep did not cut off but it jerked a few times then the RPMs shot up to around 9 without me pressing the gas. I was able to pull over, cut it off and sit for a min. then I cranked it back up and it ran fine for about 5 miles then going about 60mph it lunged forward with no speed increase, RPMs shot up again and a Transmission code came up on the dash screen. I pulled over, my husband came and we put it on a trailer and carried it home. Ran diagnostics and changed both the main and auxiliary battery and it was fine for about a month. I went to run errands about a month later, got in and all the electrical would come on but it would not crank and all the gears on the shifter showed in orange and blinked instead of orange and white like normal. The electrical would not cut off without unhooking both batteries. Tested batteries, auxiliary was completely dead. Replaced it, Jeep still would not crank and the electrical stayed on unless the batteries were disconnected. Trailered it to the dealership, they did multiple tests to find out it was the TCM. First Incident occured 12/18/24, second incident occurred 1/17/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641641February 10, 2025
SUSPENSION, STEERING
The following is copy of an email sent to JEEP CEO in November and then again in January. I have not received a response. I have also sent an email to the dealer. I ask NHTSA to look into Dear Mr. [XXX] : I would like your assistance in a major issue I am having with my 2021 Jeep Wrangler Sport. I have contacted the dealer (Airpark Jeep- [XXX] ) and your corporate customer service department with both saying they are unable to help me. As I am sure you know, social media has a lot of information on what is referred to as the Jeep Death Wobble- A problem with the stabilizer bar. My jeep has this issue and it hits mostly at highway speeds causing the entire jeep to shake violently until the jeep settles down. This is now happening too many times and there is nothing the driver can do, but hold tight on the wheel and hope the shaking doesn't cause an accident. I can not believe this was not addressed via a safety recall! This problem has the potential in my opinion to lead to serious injury or death of passengers in the jeep and others nearby! I will be turning the jeep in at the end of February and I assume the dealer will have to fix the problem (I am told it takes a couple hours to replace the stabilizer bar), before the vehicle is sold as a used jeep. To allow this condition to exist is inexcusable by both Jeep HQ and the local Jeep dealer. Because this has been a known issue and Jeep and your dealers have done nothing to resolve this problem, I will not simply go away. I and other jeep owners are owed something more than "We can't help". I have owned two CJ-7s, one Grand Cherokee, and now my Wrangler Sport. As part of a Sheriff's Search and Rescue Team, I am required to have a solid 4-wheel drive vehicle. Based on this experience and a few other issues that were not resolved, I will now consider purchasing the Ford Bronco instead. I would like the courtesy of a response please. Thank you, [XXX] [XXX] Deputy Director FBI NEIA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641365February 7, 2025
SUSPENSION, STEERING
At 40 mph and above and without warning, the front end of the vehicle will begin to bounce and shake from side to side causing the steering wheel to also shake, thus making it difficult for the driver to safely steer the vehicle. Once speed is reduced the shaking stops and normal control is regained. This issue has occurred multiple times and lasts anywhere from a few seconds to over a minute.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641357February 7, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V652000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641304February 7, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ON [XXX] My 2022 Jeep Wrangler Hybrid was parked in my carport. Around [XXX] I started smelling something burning so got up to check the house and then went to the garage to check our cars. On checking the Jeep I noticed that the inside of the cabin was filling with smoke. I immediately called 911 and as I was on the phone with them the Jeep spontaneously burst into flames on the inside. The Fire department arrived shortly after. They began flooding the jeep with water and had to drag it out of our car port. Once they had it away from the house the continued to flush it with water and also placed a fire retardant blanket over the top of it to contain the fire. It continued to burn for several more hours until a tow truck arrived to take it to a yard. The fire truck had to follow the Tow as the car was still smoldering as they loaded it. According to the fire marshals' initial assessment he believed the fire was started from the Jeeps Lithium Ion battery. * It is believed to be the Lithium Ion Battery. It has a recall and I had the recall scheduled for 1/9/2025 but it caught fire on [XXX]. The Jeep is with Progressive my insurance company and could possibly be inspected at request. * Luckily we caught it before it was fully engulfed. Jeep did emit noxious fumes while it was on fire and being put out. Our neighbor had to evacuate because of the fumes possibly entering her house. * It has been confirmed by Progressive and they have placed Jeep on notice. * It was inspected by the Ins Co. They are awaiting on the inspector from Jeep. * There were no warning or indications prior to this happening. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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