Jeep Liberty Complaints

8,882 consumer complaints on file.

#10052511January 6, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVERS SEATBELT LATCH BROKEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053313January 5, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
VEHICLE CONTINUOUSLY PULLED TO THE RIGHT. THE PROBLEM WAS MORE NOTICEABLE WHEN VEHICLE WAS DRIVEN AT HIGHWAY SPEEDS. CONSUMER RECEIVED RECALL O3V460000 CONCERNING UPPER CONTROL ARM FAILURE, BUT THE DEALERSHIP WAS UNABLE TO PERFORM REPAIRS DUE TO THE PARTS BEING ON A NATIONWIDE BACK ORDER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053340January 5, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING 30 MPH LOWER BALL JOINTS BROKE, CAUSING THE STEERING TO FAIL. AS A RESULT, DRIVER LOST CONTROL AND COLLIDED WITH ONCOMING TRAFFIC. NO REPORT OF AIR BAG DEPLOYMENT. AS A RESULT, DRIVER SUSTAINED SEVERE NECK AND BACK INJURIES. *AK PHONE CALL UPDATE (OCT 5, 05): THE COMPLAINANT IS NO LONGER LIVING THERE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10052353January 4, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I HAVE A 2003 JEEP LIBERTY LIMITED WITH 4 WHEEL ANTI-LOCK DISC BRAKES. THEY HAVE PERFORMED AS DESIGNED ON SNOW AND ICE UNTIL TODAY WHEN THEY DID LOCK UP AND WOULD NOT RELEASE. I WAS DRIVING ON A HILL WITH 4 WHEEL DRIVE ENGAGED, BRAKED AND THEY LOCKED. HARDER PRESSURE WOULD NOT GET THEM TO PULSATE AND RELEASE/LOCK/RELEASE AS DESIGNED. I SKIDDED THROUGH A STOP SIGN AND OFF THE ROAD AND ONLY REGAINED CONTROL BY ACCELERATING OUT OF THE SKID. NO DAMAGE OR INJURY. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10051500January 2, 2004
STEERING:LINKAGES
ONGOING WHEEL ALIGNMENT PROBLEMS WITH 2002 JEEP LIBERTY. VECHICLE PULLS TO THE RIGHT, SO VEHICLE IS MISALIGNED TO PULL LEFT TO COMPENSATE FOR VECHICLE PULLING TO THE RIGHT. I HAD THE JEEP IN 3 TIMES IN A ONE YEAR PERIOD AND STILL PULLS TO THE SIDE. I BELIEVE THAT THIS IS A SERIOUS ENOUGH PROBLEM TO CAUSE AN ONGOING SAFETY ISSUE AND AN ONGOING REPAIR BILL FOR ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051501January 2, 2004
INTERMITTENT PROBLEM WITH MY 2002 JEEP LIBERTY TURN SIGNALS. IT HAPPENED OVER SIX MONTHS AGO AND RECENTLY HAS HAPPENED OVER 3 DIFFERENT DAYS. WHEN I HAVE MY HEADLIGHTS ON AND USE MY LEFT OR RIGHT SIGNAL ALL THE EXTERIOR TURN SIGNALS FLASH AND THE 3 BRAKE LIGHT FLASHES AT OPPOSITE BEAT FROM THE TURN SIGNALS. WHEN LEFT SWITCH IS ENGAGED THE RIGHT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. WHEN THE RIGHT SWITCH IS ENGAGED THE LEFT FLASHING IS DIMMER BUT STILL PRESENT FRONT AND REAR. HERE'S THE REAL KICKER .. WHEN I HIT THE BRAKES THE 3 BRAKE LIGHT COMES ON BUT THE LEFT AND RIGHT BRAKE LIGHT DIM TO ALMOST OFF AND THE LEFT AND RIGHT REAR TURN SIGNAL INDICATORS ARE ON FULL! I THOUGHT IT WAS A FLUKE WHEN IT HAPPENED SO MANY MONTHS AGO AND WENT AWAY QUICKLY. BUT THIS IS A SERIOUS SAFETY ISSUE THAT OTHER DRIVERS MIGHT NOT GET OUT TO CHECK. THE ONLY WAY TO KNOW THIS IS HAPPENING IS THE DASHBOARD TURN SIGNAL INDICATORS COME ON FAINTLY WHEN THIS OCCURS. THESE PROBLEMS DO NOT APPEAR TO OCCUR WHEN THE HEADLIGHTS ARE OFF. I HAVE HAD ALL WORK DONE BY MY DEALER IN PORTSMOUTH NH. THEY HAVE DONE NO WORK ON THE VEHICLE THAT SHOULD HAVE AFFECTED THESE COMPONENTS. THEY REFUSE TO CONNECT ME WITH THE REGIONAL MANAGER ABOUT THIS AND ONE OTHER LESSER ISSUE INVOLVING THE INTERIOR HEAT CONTROL SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052093December 30, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE DEALERSHIP WILL NOT HAVE THE PARTS OR TOOLS AVAILABLE TO PERFORM THE RECALL ON THE LOWER CONTROL ARM (03V460000) UNTIL APRIL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052098December 30, 2003
POWER TRAIN
WHILE DRIVING THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051035December 23, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
RIGHT FRONT SUSPENSION CONTROL ARM LOWER BALL JOINT SEPARATED FROM THE STEERING KNUCKLE WITHOUT WARNING WHILE TURNING AROUND IN A DRIVEWAY, CAUSING DAMAGE TO THE CV JOINT, FRONT AXLE, TIRE, WINDSHIELD WIPER RESERVOIR AND FRONT RIGHT FOG LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046685December 22, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE BACKING OUT OF THE DRIVEWAY, THE CONSUMER HEARD A LOUD BOOMING SOUND AND THE VEHICLE LURCHED TO THE LEFT. THE CONSUMER WALKED TO THE FRONT OF THE VEHICLE AND DISCOVERED THE UPPER BALL JOINT LAYING ON THE GROUND. THE WEIGHT OF THE LEFT SIDE OF THE VEHICLE WAS RESTING ON THE AFFECTED WHEEL. *AK THE CONSUMER ALSO STATED THAT THERE HAD BEEN A RECALL ISSUED FOR SIMILAR PROBLEM WITH HER JEEP AND HAS FILED COMPLAINTS TO CHRYSLER. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050863December 21, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
RE: NHTSA CAMPAIGN ID #03V460000 (DAIMLER CHRYSLER # C36 I PURCHASED MY JEEP LIBERTY SPORT VIN # [XXX] ON 4/24/2002 AND BUY VIRTUE OF THE PURCHASED DATE IT WAS BUILT BEFORE 10/4/2002.THE RECALL STATES LOSS OF CONTROL OF THE VEHICLE CAN OCCUR WITH MINIMAL WARNING.I FREQUENTLY TRAVEL HIGHWAYS AT HIGHWAY SPEEDS,ACCORDING TO THIS RECALL MYSELF,MY FAMILY AND ANYONE ELSE RIDING IN MY VEHICLE IS AT RISK.....WITH THAT SAID ....I HAVE CONTACTED DAIMLERCHRYSLER ON TWO (2) OCCASIONS, 11/12/2003 REF.#11814774 AND 12/8/2003 REF.# 11880586 ABOUT THIS RECALL. THEIR RESPONSE ON BOTH CALL WERE ; THE RECALL HAS NOT BEEN "PUBLISHED". YOUR SIGHT DATES THE RECALL AS 11/04/2003, THAT'S BEFORE EITHER OF MY CALLS TO THEM. I FEEL DAIMLERCHRYSLER IS NOT RESPONDING TO THEIR OBLIGATION TO ME IN A TIMELY MANOR. YOUR HELP WILL BE APPRECIATED.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050758December 19, 2003
SUSPENSION:FRONT
I HAVE A 2002 JEEP LIBERTY. I AM HAVING A BALL JOINT PROBLEM WITH MY JEEP BY DAIMLER CHRYSLER SIMILAR TO THE DODGE. I PURCHASED MY JEEP (NEW) IN JANUARY OF 2003.I BEGAN HEARING A "SCRUBBING" NOISE FROM THE FRONT OF MY VEHICLE IN APPROX APRIL 2003. I TOOK IT TO A DEALER NEAR MAXWELL AFB, ALABAMA; THEY STATED THAT BECAUSE OF RECENT RAIN SOMETHING MAY HAVE BEEN WET/ MOIST. I CONTINUED WITH MY TRIP BACK TO DC. I DIDN'T REALLY NOTICE THE NOISE ANYMORE. APPROX MIDDLE OCTOBER I HAD A FLAT TIRE (FRONT PASSENGER). IT WAS REPLACED BY AAA CONTRACTOR & FIXED BY A TIRE DEALER. WHEN I INQUIRED WHAT WENT WRONG, THEY DIDN'T/COULDN'T FIND ANYTHING. ON OCTOBER 31, 2003 I TOOK MY TRUCK TO BE SERVICED AT A ALEXANDRIA, VIRGINIA JEEP DEALER FOR A 22,000 MILE SERVICE (PREVENTATIVE CARE). SO I DISHED OUT APPROX 270.00 FOR THIS SERVICE. TWO DAYS LATER I NOTICED A "SCRUBBING" NOISE AGAIN. THIS TIME IT WAS LOUDER AND WAS HORRIBLE! I VISITED THE VA JEEP DEALER FURIOUS THAT THEY JUST SERVICED MY TRUCK & I STARTED HEARING THE NOISE. I WAS TOLD THAT MY FRONT BALL JOINT NEEDED TO BE REPLACED, IT JUST WAS A BAD PART AND IT WAS COVERED UNDER WARRANTY. I RECEIVED A CALL THE NEXT DAY THAT THE PART WAS IN BUT WASN'T ABLE TO BRING IT IN UNTIL TWO APPROX WEEKS LATER. THE SERVICE TECH ASSURED MY THE TRUCK WAS SAFE TO DRIVE BUT TRY TO GET THE PART REPLACED SOON. I BEGAN TO NOTICE THE TRUCK PULLING TO THE RIGHT & STEERING WHEEL VIOLENTLY SHAKING. THE DEALER DON'T PROVIDE LOANER CARS AND I WORK ON MILITARY BASE, I STILL COULDN'T GET TO WORK. AT THIS POINT I BLAMED THE DEALER FOR MY INCONVENIENCE. THEY PUT THE PART ON DECEMBER 10. THEY TOLD MY THAT IT WAS RECALLED SINCE THE LAST TIME I HAD BEEN IN. THE NOISE HAD STOPPED BUT NOT THE SHAKING OF THE WHEEL AND THE PULLING TO THE RIGHT. I RETURNED MY CAR TO THE SERVICE DEPARTMENT (DECEMBER 16). THEY PERFORMED A FRONT END ALIGNMENT. TODAY IS DECEMBER 19 AND MY TRUCK IS STILL SHAKING AND PULLING TO THE RIGHT. I AM AVAILABLE FOR CONTACT IF NECESSARY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050768December 19, 2003
POWER TRAIN
ON 11/29, MY TRANSMISSION ON MY 2002 JEEP LIBERTY WAS NOT SHIFTING AFTER SECOND GEAR. TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THAT THERE WAS A "BAD PART" ON THE TRANMISSION, THAT THE PISTON RETAINER INSIDE OF THE VALVE BODY WAS BROKEN AND IT NEEDED TO BE REPLACED. THE CAR WAS PURCHASED NEW IN 2001 AND MILEAGE WAS PAST THE 36,000 BUMPER TO BUMPER WARRANTY; HOWEVER, ANY JEEP VEHICLE PURCHASED AFTER 11/1/01 HAS THE 7 YEAR, 70,000 MILE POWERTRAIN WARRANTY. THE PART IS BAD AND OTHERS MIGHT BE EXPERIENCING THE SAME THING. I ENDED UP PAYING HALF WHEN I SHOULD NOT HAVE HAD TO PAY ANYTHING. VERY DISAPPOINTED IN A VEHICLE THAT INITIALLY I LOVED!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051838December 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING VEHICLE STALLED. SINCE PURCHASING VEHICLE IN DECEMBER 3, 2003 HAD VEHICLE FOR SERVICE FIVE TIMES. DEALER INDICATED THERE WAS NOTHING WRONG WITH THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050364December 10, 2003
SUSPENSION
VEHICLE'S LEFT BALL JOINT BROKE AND THE SUSPENSION ARM COLLAPSED. *MR *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049508December 10, 2003
STRUCTURE
THE ANTI-GLARE COATING ON THE DASHBOARD IS PEELING OFF AND DRAMATICALLY INCREASING THE GLARE TO THE DRIVER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044997December 10, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, WHEELS
WHILE DRIVING AT 45 MPH RIGHT PASSENGER WHEEL FELL OFF. CONSUMER WAS ABLE TO PULL OVER TO THE SHOULDER. THE DRIVER SUFFERED NECK INJURIES, AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE VEHICLE WAS TOWED TO THE DEALER. MECHANIC NOTICED THAT UPPER BALL JOINT WAS CORRODED AND NEEDED TO BE REPLACED. *AK CONSUMER WAS UPSET THAT CHRYSLER WOULD ONLY WAIVE THE COST OF THE PARTS SINCE THE VEHICLE WAS OUT OF WARRANTY. HIS WIFE BELIEVED THAT SINCE THE INCIDENT OCCURRED AS A RESULT OF A DEFECTIVE UPPER BALL JOINT, THEN CHRYSLER SHOULD ASSUME FULL RESPONSIBILITY. THE GENERAL MANAGER STATED THEY SHOULD BE GLAD THAT'S THE ONLY PROBLEM THEY HAD SO FAR. *PH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10044741December 9, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE DRIVING AT 35 MPH, THE CONSUMER LOST POWER STEERING. THE VEHICLE ROLLED OVER THREE TIMES. THE JEEP WAS TAKEN TO THE DEALERSHIP BUT THE PROBLEM HAD NOT BEEN RESOLVED. THE CONSUMER SUFFERED INJURIES AND WAS HOSPITALIZED. *AK S. KVARAITIS WAS THE DRIVER. *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10049300December 6, 2003
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:RETRACTOR
2 CAR ACCIDENTS WHERE ANOTHER CAR HYDRO-PLANED INTO FRONT DRIVER SIDE CORNER OF MY 2003 JEEP LIBERTY. THE AIRBAGS DID NOT DEPLOY. THE VEHICLE THEN WAS FORCED OFF THE ROAD AT A 90 DEGREE ANGLE AND WE WENT OFF THE ROAD DOWN A SLOPE ABOUT 20-30 FEET UNTIL WE HIT AN EMBANKMENT. MY SEAT BELT DID NOT HOLD ME AND I HIT THE REAR VIEW MIRROR. I SUFFERED A CONCUSSION WITH 1/2 HOUR OF MEMORY LOSS AND A WOUND TO MY HEAD THAT REQUIRED STAPLES TO CLOSE. THE CAR WAS REGISTERED A TOTAL LOSS BY THE OTHER DRIVERS INSURANCE COMPANY... ELECTRIC INSURANCE COMPANY CLAIM # 2003081105302. *LA
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10049285December 5, 2003
STEERING
I DISCOVERED THE RECALL ON JEEP LIBERTY ON YOUR WEB PAGE. I CONTACTED JEEP AND THEY DENY ANY KNOWLEDGE OF A RECALL. MY VEHICLE WAS MANUFACTURED 7/02 AND CLEARLY FALLS INTO THE SPECIFIED TIME FRAME ON YOUR WEB PAGE BUT JEEP DENIES THIS. MY VEHICLE WAS INVOLVED IN AN ACCIDENT IN SEPTEMBER BECAUSE MY FIANCEE SWERVED TO AVOID A COLLISION WITH ANOTHER VEHICLE AND ALL OF A SUDDEN SHE COULD NOT STEER THE VEHICLE. THE BODY SHOP HAD TO REPLACE SEVERAL STEERING COMPONENTS. I ADVISED JEEP OF THIS AND THEY STILL DENY ANY KNOWLEDGE OF A RECALL AND SAID THAT MY VEHICL EWAS NOT INVOLVED IN ANY RECALLS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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