Jeep Liberty Complaints

8,882 consumer complaints on file.

#10393960April 1, 2011
FUEL SYSTEM, GASOLINE
EVERYTIME I FILL UP MY GAS TANK ON MY 06 LIBERTY IT OVER FLOWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393855March 31, 2011
LATCHES/LOCKS/LINKAGES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE BUYING MY 2005 JEEP LIBERTY NEW 6 YEARS AGO...I HAVE HAD TO REPLACE THE MECHANISM THAT KEEPS THE WINDOWS UP EIGHT TIMES. OUT OF THAT 8 TIMES, JEEP HAS MADE ME PAY FOR 4 OF THEM! OBVIOUSLY A DEFECTIVE PART...SHAME ON JEEP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393856March 31, 2011
LATCHES/LOCKS/LINKAGES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REAR DRIVER'S SIDE POWER WINDOW REGULATOR BROKE AFTER ONLY 40,000 MILES ON A 2006 JEEP LIBERTY LIMITED 4X4. WINDOW RECEIVED ONLY LIGHT USED, WAS NOT USED WHILE FROZEN WITH ICE. THIS FAILURE RESULTS FROM A PLASTIC PART THAT IS SPECIFIED IN THE REGULATOR DESIGN THAT IS NOT DURABLE ENOUGH FOR THIS APPLICATION. THIS FAILURE RENDERS THE VEHICLE UNSECURE AS THE WINDOW EITHER FALLS DOWN ON ITS OWN OR CAN BE PUSHED DOWN FROM THE OUTSIDE BY HAND. IT ALSO CAUSES A SAFETY ISSUE AS THE WINDOW CAN FALL DOWN UNEXPECTEDLY. THIS IS ESPECIALLY AN ISSUE DURING WINTER OR STORM CONDITIONS. INCURRED $250 IN REPAIR COSTS. REPLACEMENT PARTS HAVE THE SAME DESIGN FLAW AND CAN BE EXPECTED FAIL AGAIN IN SIMILARLY SHORT PEROIDS OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393887March 31, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE POWER WINDOW MECHANISMS IN MY JEEP 2002 LIBERTY ARE FAILING AND IT IS DOCUMENTED ONLINE THAT THIS IS A UNIVERSAL PROBLEM FOR ALL LIBERTYS. DRIVER'S SIDE WINDOW MECHANISM HAS FAILED AND RIGHT REAR WINDOW HAS NOW FAILED. THIS IS A HUGE SAFETY ISSUE AND I'M WONDERING WHY THERE HAS NOT BEEN A RECALL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393653March 29, 2011
UNKNOWN OR OTHER
2004 JEEP LIBERTY SECOND REPLACEMENT OF A REAR WINDOW REGULATOR/MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392862March 25, 2011
ELECTRICAL SYSTEM:IGNITION
2004 JEEP LIBERTY COLUMBIA 4X4 3.7 ENGINE. THE KEY WILL NOT TURN IN THE IGNITION TO START THE CAR. SAW NO STEERING COLUMN CHOICE ON THE COMPONENTS LIST SO I CHOSE OTHER. I HAVE SEEN ON THE INTERNET THAT THERE ARE 100'S IF NOT THOUSANDS OF PEOPLE WITH THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392778March 24, 2011
STRUCTURE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY MOTHER BOUGHT A USED 2006 JEEP LIBERTY HAS NEVER HAD A PROBLEM,SO IN MARCH OF 2010 ME AND MY HUSBAND DECIDED TO PURCHASE A USED 2006 JEEP LIBERTY FROM A TRUSTY CAR DEALER. WITHIN 2 MONTHS OF HAVING THIS JEEP OUR RIGHT REAR WINDOW DROPPED INTO THE DOOR AS WE WERE DRIVING TO A FAMILY FUNCTION. MY BIGGEST FEAR WAS THAT 1 OF OUR 3 KIDS COULD HAVE BEEN HURT BY BROKEN GLASS. MY FATHER REPAIRED THE WINDOW BY WEDGING A PIECE OF WOOD BETWEEN THE DOOR AND THE WINDOW. I LATER CALLED JEEP WHO TOLD ME THERE WAS NO RECALL ON THIS JEEP AND THAT THEY WOULD GLADLY SPLIT THE COST WITH ME WHICH ONLY COST $600 PER WINDOW AND THEY WON'T WARRANTY BECAUSE THEY KNOW IT WILL HAPPEN AGAIN. I LEFT IT ALONE CAUSE WE COULD NOT AFFORD THIS AT THE TIME. A FEW MONTHS LATER IN NOVEMBER 2010 THE LEFT SIDE REAR WINDOW SLIPPED,ONCE AGAIN MY FATHER REPAIRED IT AT BEST HE COULD. I FINALLY WENT ONLINE TO SEE WHAT I COULD DO REPAIR THE PROBLEM MYSELF AT A CHEAPER COST. I CAME ACROSS A WEB SITE STEIGERS.COM THE GENTLEMAN WHO OWNS THIS COMPANY HAS CREATED A REPLACEMENT PIECE FOR THE BROKEN PART AND IT WORKS GREAT. I REPLACED IT MYSELF WITH NO KNOWLEDGE OF REPAIRING CARS. THE ONLY HARD PART WAS WORKING IN SUCH A TIGHT SPACE..THANK GOD MY HANDS ARE SMALL ENOUGH TO SQUEEZE IN BETWEEN THE DOOR AND THE WINDOW AREA. THE PART IS ABOUT A $100 WITH SHIPPING AND HANDLING AND SO FAR SEEMS TO HAVE SOLVED THE PROBLEM IT TOOK ABOUT AN HOUR TO DO ALL THE WORK ON 1 WINDOW. THATS NOT OUR ONLY PROBLEM WITH THIS LOVELY VEHICLE WE HAVE ALSO HAD PROBLEMS WITH THE FUEL SPILLING OUT WHEN FILLING THE TANK. THE TANK SEEMS TO BUILD PRESSURE OR CATCH AIR. I DON'T KNOW ALL I KNOW IS IT SCARED ME REALLY BAD THE FIRST TIME.AND WE HAVE ALSO HAD PROBLEMS WITH THE ESP ESPECIALLY WHEN YOU HIT A TURN TO HARD OR HIT A BIG BUMP. HOW WONDERFUL A 4X4 VEHICLE WHO DOESN'T LIKE BIG TURNS,BUMPS OR SNOW. AND THE MOST EXPENSIVE PART IS THE BROKEN WINDOW..THEY TOLD ME ITS CALLED A BINDING CRACK IT HAPPENS TO ALL JEEPS SO DON'T FORCE YOUR JEEP TO DO ITS JOB..AND WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392815March 24, 2011
FUEL SYSTEM, DIESEL, ELECTRICAL SYSTEM
OVER THE PAST FEW MONTHS, I HAVE OCCASIONALLY SMELLED A KEROSENE ODOR WHILE DRIVING MY JEEP LIBERTY DIESEL. TODAY, I READ ABOUT A COMMON PROBLEM WITH THE FUEL HEATER ON THE LIBERTY DIESEL AND SO I CHECKED THE HEATER ON MY VEHICLE. THE PLASTIC INSULATOR AROUND THE ELECTRICAL PINS OF THE FUEL HEATER CONNECTOR (ON CABLE) IS DISCOLORED AND PARTIALLY MELTED. DOING FURTHER READING THIS EVENING, I DISCOVERED THAT THIS PROBLEM CAN ALSO BE A SOURCE OF FUEL SEEPAGE. ALTHOUGH I DIDN'T SEE ANY EVIDENCE OF FUEL AROUND THE CONNECTOR, THIS IS OBVIOUSLY AN ELECTRICAL PROBLEM AND MAY HAVE BEEN ALSO BEEN THE SOURCE OF THE ODOR I HAVE BEEN SMELLING WHILE DRIVING. I FEEL FORTUNATE TO HAVE DISCOVERED THIS IN A PRE-FAILURE CONDITION AND HAVE NOT (YET) EXPERIENCED A SERIOUS FUEL LEAK, ENGINE FIRE OR ENGINE STOPPAGE DUE TO FUEL SYSTEM FAILURE, I WAS DISAPPOINTED TO LEARN THAT YOUR AGENCY WAS AWARE OF THIS DESIGN PROBLEM BACK IN 2007 (PE07041), BUT CLOSED IT WITH APPARENTLY NO ACTION TAKEN. IN MY OPINION, THIS CONDITION CERTAINLY WARRANTS A MANUFACTURER'S RECALL AND REPAIR. I HAVE PHOTOS OF THE PARTIALLY BURNED CONNECTOR ON MY VEHICLE, SHOULD YOU BE INTERESTED IN SEEING THEM. IT IS QUITE OBVIOUS THAT THE ELECTRICAL CAPACITY OF THIS CONNECTOR IS BEING EXCEEDED AND IS A SERIOUS DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392688March 23, 2011
FUEL SYSTEM, GASOLINE
WHEN FILLING MY 2005 JEEP LIBERTY WITH FUEL IT SPITS BACK ALMOST A QUART. I HAVE TRIED DIFFERENT PUMPS AT DIFFERENT STATIONS AND IT DOES THIS EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392699March 23, 2011
FUEL SYSTEM, GASOLINE
2008 JEEP LIBERTY WITH 45K MILES. NOW WITH GAS TANK OVERFLOW WHEN FILLING BOTH AUTOMATICALLY AND MANUALLY. GAS OVERFLOWS ONTO CAR AND GROUND EVERY TIME TANK IS FILLED COMPLETELY, DOESN'T MATTER HOW YOU ADJUST NOZZLE OR WHICH GAS STATIONS IS USED. DEALER UNABLE TO LOCATE PROBLEM DESPITE MULITPLE COMPLAINTS FILED TO VARIOUS SAFETY AGENCIES. HUGE SAFETY AND HEALTH CONSEQUENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393176March 20, 2011
FUEL SYSTEM, GASOLINE
WHENEVER I FILL UP MY JEEP THE FUEL OVERFLOWS ONTO THE JEEP AND ON THE GROUND. IT HAS DONE THIS FOR ABOUT TWO YEARS (OR MORE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392160March 18, 2011
SUSPENSION:REAR
I WAS DRIVING NOTICING I HAD LOST CONTROL OF THE CAR. I THOUGHT IT MIGHT BE A BLOWN TIRE OR ALIGNMENT ISSUE. I GOT OUT TO CHECK AFTER DRIVING AWHILE ON A 30 MPH ROAD. I NOTICED THE REAR CONTROL ARM ON THE DRIVERS SIDE WAS RUSTED AND BROKEN APART. I THEN HAD NO REAR CONTROL OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390554March 17, 2011
SERVICE BRAKES, HYDRAULIC
ON SUNDAY, MARCH 6, 2011, MY 2005 JEEP LIBERTY EXPERIENCED A TIRE BLOWOUT THAT WAS ASSOCIATED TO A JEEP CONFIRMED FAULTY REAR SET OF BRAKE CALIPERS AND ROTORS. I HAVE TAKEN MY CAR IN ON FOUR PREVIOUS OCCASIONS REGARDING A "LOUD SCRAPING AND GRINDING" NOISE FROM THE REAR TIRES AND A BURNING ODOR. ON ALL OCCASIONS, THE CAR WAS TAKEN TO A CHRYSLER, DODGE, JEEP DEALERSHIP AND WAS INFORMED THAT THERE WAS NO ISSUE. AFTER THE INCIDENT ON MARCH 11TH THAT DROVE ME OFF THE ROAD AND IN TO A DITCH, I CONTACTED THE JEEP CORPORATE OFFICES. MY CASE WAS ESCALATED TO A SPECIAL INVESTIGATIONS TEAM WHO DISPATCHED A FIELD ENGINEER FROM JEEP. THE ENGINEER ASSESSED THE JEEP ON THAT FRIDAY AND TOOK PHOTOS FOR CORPORATE. AFTER ~5 DAYS, I RECEIVED A CALL FROM THE LEGAL DEPARTMENT AT JEEP CORPORATE WHO INFORMED ME THAT, INDEED, THE ISSUE THAT I HAVE BEEN ATTESTING FOR THE PAST FOUR MONTHS WAS A CRITICAL ISSUE AND DID INVOLVE BRAKE CALIPERS AND ROTORS THAT WERE FUSED TOGETHER AND COULD LEAD TO A "FIRE AND POSSIBLY AND ACCIDENT" AFTER A RUDE CONVERSATION WITH THE AGENT WHO INDICATED THAT I "WAS PISSY", THE LEGAL DEPARTMENT INDICATED THAT IN ORDER TO RECEIVE REPAIRS, I WOULD NEED TO REMOVE ANY LIABILITY FORM JEEP BY VERBALLY AUTHORIZING THE REPAIR. THEY WOULD NOT PROVIDE ANY WRITTEN DOCUMENTATION REGARDING THE CASE. SINCE THEN, JEEP HAS HELD MY VEHICLE AND WILL NOT PROVIDE ANY UPDATES. THE DEALERSHIP THAT HAS MY VEHICLE AND ALL SUPPORTING AREAS ARE BOUND TO CONFIDENTIALITY TO THE LEGAL DEPARTMENT AND I HAVE BEEN WITHOUT A CAR FOR 8 DAYS. MOST INTRIGUINGLY, I HAVE A SERVICE CONTRACT THAT COVERS THIS ISSUE AND JEEP REFUSES TO REPAIR THE ISSUE, INDICATING THAT THIS IS A LEGAL ISSUE AND A MEMBER OF THEIR TEAM "WILL RETURN MY CALL" WHICH I HEAR EVERY DAY. FROM THIS, I HAVE DETERMINED THAT THIS IS A LARGER ISSUE THAT JEEP REFUSES TO ACKNOWLEDGE AND LEAVES ME NO RECOURSE THAN TO EXPLORE OTHER AVENUES TO GET MY CAR BACK (REPAIRED) AND TO FOLLOW-THROUGH ON THEIR CONTRACTUAL OBLIGATIONS FOR A SAFE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390460March 17, 2011
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, TRACTION CONTROL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER, POWER TRAIN, VISIBILITY
AS A SINGLE MOTHER OF BABY TWINS, I AM BOTH COMPLETELY FREAKED OUT AS WELL AS GRATEFULLY RELIEVED TO HAVE FOUND THIS SITE. THE COMPLAINTS READ LIKE A CHECKLIST OF PAST ISSUES AND GOD WILLING, PREVENTABLE FUTURE ISSUES. THE GAS TANK CANNOT BE "TOPPED OFF"... ALL THINGS CONSIDERED, THIS WAS A SEEMINGLY ACCEPTABLE ISSUE. THE ENGINE LIGHT COMING ON ACCOMPANIED BY TOTALLY UNEXPLAINED STALLING EVERY SO OFTEN BECAME A PROBLEM WHICH WOULD CEASE JUST AS RANDOMLY AS IT OCCURRED. FINALLY (WHEN PREGNANT AND NERVOUS) I BROUGHT IT IN AFTER ONE TOO MANY TIMES. APPARENTLY THIS JEEP MODEL/YEAR IS WEATHER SENSITIVE. RAIN SEEMED TO BE THE CATALYST, BUT I REFUSE TO PUT ONE OF THOSE ANAL PERSON CAR COVERS ON BECOMING A SLAVE TO THE WEATHERCHANNEL. MECHANIC CHANGED TEMPERAMENTAL SENSOR WHICH, SO FAR, SEEMS TO BE MANAGED. THE A/C FAN ONLY WORKS AT 3 AND UP, WHICH IS TOO MUCH HOT/COLD FOR EVEN THE MOST ANEMIC AFTER MORE THAN FIVE MINUTES. BACK TO THE WEATHER, WINTER CAUSES FRONT STRUTS TO CREAK AND MOAN LIKE A GERIATRIC BEAST. ONCE AGAIN, THIS IS ANNOYING BUT SEEMINGLY INNOCUOUS. FOUR WHEEL DRIVE SHIFT ONLY WORKS IN PART TIME HI (OR LOW, DON'T RECALL), WHICH IS DISAPPOINTING THOUGH AGAIN, NOT LIFE THREATENING. THE COMBINATION OF THESE DEFECTS SIMPLY FEELS AS IF IT WAS BUILT WITH INDIFFERENCE TO THE CONSUMER. NOW THAT I HAVE TWO PRICELESS PASSENGERS, I REFUSE TO WAIT FOR THE CV JOINTS TO DISENGAGE BEFORE DEMANDING ALL REPAIRS BE MADE AND DOUBLE CHECKED BY MY IMPLICITLY TRUSTED MECHANIC (IRONICALLY ALSO A TWIN). IN CLOSING, THANK YOU TO ALL WHO CONTRIBUTED THEIR STORIES AND ENLIGHTENING ME TO CAUTION REGARDING THE DANGEROUS FLAWS AS WELL AS COMMISERATING OUR SHARED FRUSTRATION WITH THE PROBLEMS, LIKE THE WINDOW TRACK DISENGAGING, WHICH COMBINED ARE ONE BIG EXPENSIVE POTENTIALITY DANGEROUS HEADACHE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390480March 17, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGERS SIDE REAR WINDOWS AND DOORS WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE WINDOW REGULATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390488March 17, 2011
LATCHES/LOCKS/LINKAGES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVER SIDE REAR WINDOW FAILED AND THE WINDOW AND THE UNLOCKING MECHANISM WILL NOT OPERATE. WHEN THIS FAILURE OCCURS, THE WINDOW WILL NOT RAISE AND THE DOOR WILL NOT UNLOCK. THE REPLACEMENT PARTS ARE THE SAME AS THE ORIGINAL PARTS. THE REAR SIDED WINDOW AND LOCKING MECHANISM (REGULATOR) HAS FAILED. THE DEALERSHIP TOLD US THAT THIS IS A KNOWN PROBLEM (DEFECT) WITH THESE JEEP LIBERTIES. IT IS JUST A MATTER OF TIME UNTIL THEY FAIL AGAIN. THESE REAR WINDOWS ARE NOT USED VERY OFTEN, SO WE DO NOT KNOW WHEN THE NEXT FAILURE WILL OCCUR. WE HAVE ONE YEAR LEFT ON THE EXTENDED WARRANTY, BUT IF AN IMPROVED PART IS NOT USED FOR THE REPAIRS, IT WILL FAIL AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390345March 16, 2011
FUEL SYSTEM, GASOLINE
PUTTING GASOLINE INTO MY 2008 JEEP LIBERTY, THE GAS PUMP SHUTS OFF AS EXPECTED HOWEVER GASOLINE SPEWS OUT OF THE JEEP'S FILLING SYSTEM. TRIED DIFFERENT PUMPS SAME RESULTS, THIS OCCURS WITHOUT "TOPPING OFF THE TANK". THIS I A SERIOUS SAFETY HAZARD WITH GAS BEING SPILLED ON MY CLOTHING, SHOES, HANDS, VEHICLE AND GROUND. ONCE THIS HAPPENS THE INTERIOR OF THE VEHICLE SMELLS LIKE GAS CAUSING HEADACHES AND BREATHING PROBLEMS. I AM JUST WAITING FOR SOMEONE TO CAUSE A SPARK AT THE GAS PUMP TO IGNITE ME. I HAVE SEEN NUMEROUS COMPLAINTS ON VARIOUS INTERNET FORUMS STATING THE SAME ISSUES, THIS TELLS ME THAT THIS IS A REAL PROBLEM THAT JEEP HAS NOT ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390196March 15, 2011
FUEL SYSTEM, GASOLINE
ONCE AGAIN, GAS SHOOTING OUT OF MY 2005 JEEP LIBERTY FILL INSTEAD OF THE PUMP SHUTTING OFF WHEN THE TANK IS FULL. NO IT'S NOT "OPERATOR ERROR" OR "BAD FUEL" OR ANYTHING ELSE OTHER THAN POOR DESIGN. IT HAPPENS EVERY TIME I ATTEMPT TO FILL THE VEHICLE AT ANY PUMP AT ANY STATION. THIS DEFECT HAS BEEN REPORTED AGAIN AND AGAIN TO THE NHTSA BY MANY PEOPLE AND THEY STILL REFUSE TO DO ANYTHING TO FORCE CHRYSLER TO FIX THESE VEHICLES. CHRYSLER REFUSES TO ACKNOWLEDGE ANY DESIGN PROBLEM. (AND CIGARETTES ARE NOT HARMFUL EITHER). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390110March 14, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WINDOW REGULATOR FAILS AND WINDOW STAYS DOWN. THIS HAS HAPPENED 4 TIMES ON MY 2002 LIBERTY AND NOW FIVE TIMES ON MY WIFE'S 2003 LIBERTY. IT IS ALL OVER THE INTERNET ABOUT THIS DEFECTIVE PART. WHY HAS THIS NOT BEEN RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390101March 14, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE ENGINE EXHIBITED AN ABNORMALLY LOUD NOISE WHEN FIRST STARTING. UPON FURTHER INSPECTION, THE CONTACT STATED THAT PARTS OF THE ENGINE BEGAN FRACTURING AND THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THE ENGINE WOULD NEED TO BE TAKEN APART TO DETERMINE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THEY WERE UNABLE TO ASSIST BECAUSE THEY WERE NOT AWARE OF THE FAILURE. THE CONTACT WAS ADVISED BY A LOCAL MECHANIC THAT THE REPLACEMENT ENGINE COULD MALFUNCTION IN THE SAME MANNER AS THE ORIGINAL. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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