Jeep Liberty Complaints

8,882 consumer complaints on file.

#10415534July 28, 2011
SUSPENSION:REAR
THE REAR OF THE MY 2002 JEEP LIBERTY BEGAN BOUNCING SO I TOOK IT TO MY MECHANIC. HE SAID THE JEEP BODY HAD SEPARATED IN THE BACK AND I NEEDED A NEW BALL JOINT MOUNTING PLATE AND CONTROL ARM ASSEMBLY AND THAT THE CAR WAS UNSAFE TO DRIVE. THE BALL JOINT MOUNTING PLATE AND UPPER CONTROL ARM ASSEMBLY WERE ORDERED JUNE 16, 2011. MECHANIC WAS TOLD THE BALL JOINT MOUNTING PLATE (PART #52128586AA) IS ON "NATIONAL BACKORDER" AND ,AS OF 7/25/11, THERE ARE 66 CUSTOMERS WAITING FOR THIS PART. JEEP CUSTOMER SERVICE SAID ON 7/28/11 THAT THEY ARE "TRYING TO FIND OUT IF THIS PART IS BEING MADE" BECAUSE "NOBODY SEEMS TO HAVE THIS PART." SO THE JEEP IS UNSAFE DUE TO REAR BALL JOINT FAILURE AND I HAVE HAD NO CAR SINCE JUNE 16, 2011 AND IT IS NOW JULY 28, 2011. NOTE: THERE WAS A NATIONAL SAFETY RECALL FOR 2002 JEEP LIBERTY DUE TO FRONT BALL JOINT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416140July 28, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
POWER WINDOWS FAILING TO STAY UP DUE TO FAULTY REGULATORS: TWO YEARS AGO THE REAR LEFT WINDOW OF MY 2003 LIBERTY FELL INTO THE DOOR CASING. WHEN USING THE ATOMATIC BUTTONS, THE WINDOW WOULD NOT GO UP AND THE WINDOW MOTOR WOULD SIMPLY ATTEMPT TO RAISE THE WINDOW WITH NO SUCCESS. UPON TAKING IT TO THE JEEP DEALER, THEY STATED THE WINDOW REGULATOR NEEEDED TO BE REPLACED. AFTER PAYING $227.94, MY WINDOW WAS FIXED AND BACK TO NORMAL. SURPRISINGLY, A FEW MONTHS LATER, THE RIGHT WINDOW FELL WHILE DRIVING ON THE HIGHWAY (THIS IS A MAJOR SAFETY ISSUE). BACK TO THE SAME DEALERSHIP WE WENT, FOR A SECOND AND UNNECESSARY DIAGNOSTIC (THE MAINTENCE MAN SAID THIS WAS A PROBLEM HE HAD FREQUENTLY SEEN) TO DETERMINE THE REGULATOR WAS BROKEN. I PAID TO HAVE THE SECOND WINDOW FIXED AND CONTINUED TO DRIVE MY CAR. THIS WEEK, THE LEFT REAR WINDOW FELL AGAIN WHILE DRIVING DOWN THE STREET IN MY NEIGHBORHOOD (20 MPH). I CONTACTED JEEP HEADQUARTERS DIRECTLY AFTER RESEARCHING ONLINE (INCULDING THE NHTSA WEBSITE) THAT THIS IS CLEARLY NOT AN ISOLATED INCIDENT AND THEY HAVE NEGLECTED TO ADDRESS THE SAFTEY ISSUE WITH THEIR AUTOMOBILE OWNERS. THEY ARE REQUESTING THAT I TAKE MY JEEP BACK IN FOR ANOTHER DIAGNOSTIC, AND TO CONFIRM THERE HAS BEEN NO "NEGLECT" OF MAINTENANCE ON MY PART. MY JEEP HAS JUST OVER 65,000 MILES ' IT IS IN PERFECT CONDITION WITH THE EXCEPTION OF FAULTY WINDOWS. UPON INSPECTION OF THE DEALER THIS WEEK, JEEP SAYS THEY WILL DETERMINE THE NEXT STEP DEPENDING ON THE RESULTS. THIS ISSUE IS DANGEROUS FOR MULTIPLE REASONS - CHILDREN RIDING IN THE CAR, THE FRIGHTENING NOISE MADE FROM THE DROPPING WINDOW, LACK OF SECURITY WHEN PARKING THE CAR/AT A STOP, WEATHER (RAIN, HAIL, SNOW, ETC.), DRIVERS STARTLED BY THE DROP AND ATTEMPTING TO ASSESS THE SITUATION WHILE DRIVING, ETC. ACCORDING TO JEEP HEADQUARTERS VIA PHONE, THEY DISHONESTLY CLAIM TO BE UNAWARE OF THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415294July 27, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY DIESEL CRD. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE TWICE, IN JUNE 2011 AND AGAIN FIVE WEEKS LATER, FOR THE SAME RELATED FAILURE. THE CONTACT STATED THAT THE FIRES WERE CAUSED BY THE TRANSMISSION VENT THAT RELEASED FLUID ONTO THE EXHAUST PIPE. THE TRANSMISSION FAILED AND WHILE DRIVING, CAUSED THE FLUIDS TO LEAK AND CAUSE A FIRE UNDER THE HOOD. THERE WERE NO INJURIES DURING EITHER FIRE. A FIRE REPORT WAS FILED. THE INSURANCE COMPANY WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. THE FAILURE WAS A REPORTED AS A MECHANICAL PROBLEM AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 45,500 AND THE CURRENT MILEAGE WAS 46,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10415376July 27, 2011
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WITH THE ENGINE ON WHEN IT SUDDENLY ACCELERATED WITHOUT WARNING AND REACHED 5,000 RPMS. SHE WAS ABLE TO TURN THE KEY TO POWER THE VEHICLE OFF HOWEVER, THE VEHICLE CONTINUED TO RUN, CAUSING THE MOTOR TO FAIL. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 72,256. UPDATED 10/19/11 *BF THE CONSUMER STATED HE STARTED THE JEEP AND ALLOWED THE VEHICLE TO IDLE. WHILE IN PARK, THE ACCELERATOR PEDAL, BY ITSELF DEPRESSED AND THE MOTOR ACCELERATOR TO 5,000 RPM ACCORING TO THE INTRUMENT PANEL. THE CONSUMER IMMEDIATELY TURNED THE KEY IN THE IGNITION TO OFF AND PULLED THE KEY OUT. THE MOTOR DID NOT SHUT OFF. THIS CONTINUED FOR A SHORT PERIOD OF TIME UNTIL THE MOTOR SEIZED FROM RUNNING AT THAT CAPACITY. UPDATED 10/14/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415033July 25, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE CHECKING TIRE PRESSURE TPMS BROKE - FILED BY JIFFY LUBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415102July 25, 2011
INTERIOR LIGHTING, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THE VEHICLES INTERIOR AND HEAD LIGHTS WERE FLICKERING OFF AND ON. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414881July 24, 2011
FUEL SYSTEM, GASOLINE
UPON FILLING GAS TANK WITH FUEL, THE SHUTOFF ENGAGES TOO LATE, AND GASOLINE POURS OUT DOWN THE SIDE OF THE VEHICLE ONTO THE GROUND. THIS DOES NOT MATTER WHICH GAS STATION IS UTILIZED, BUT HAPPENS WHENEVER REACHING A FULL TANK, EVEN WHEN CARE IS TAKEN NOT TO ENGAGE THE SPOUT AT ITS MAXIMUM CAPACITY. THIS IS AN ONGOING ISSUE, SINCE I PURCHASED THE CAR LAST SEPTEMBER, AND SO THE FOLLOWING "APPROXIMATE INCIDENT DATE" SHOULD BE - ONGOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414883July 24, 2011
EQUIPMENT, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE REPLACED ALL FOUR WINDOW REGULATORS DURING THE PAST SIX MONTHS, AND I'M STARTING TO HAVE PROBLEMS WITH BOTH FRONT WINDOWS AGAIN, WHICH WERE THE MOST RECENTLY REPLACED AT ABOUT TWO - THREE MONTHS AGO (LESS THAN 50,000 MILES) AT THE DEALERSHIP. IT SEEMS THE ORIGINAL WINDOW PARTS WERE DEFECTIVE, BUT THE DEALERSHIP'S REPLACEMENTS (THAT I PAID FOR) ARE MUCH WORSE. I FEAR FOR THE SAFETY OF MYSELF, MY PASSENGERS, MY VEHICLE AND MY BELONGINGS WITH THIS ONGOING ISSUE. AND I AM ANGRY ABOUT THE TIME AND EXPENSE IT CONTINUES TO CAUSE. THE FORM WOULDN'T LET ME COMPLETE WITH THE CORRECT REQUIRED INFORMATION, BUT LIMITED MY CHOICES TO THOSE THAT DID NOT APPLY.....FYI *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413961July 21, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT BOTH REAR WINDOWS WOULD DROP DOWN INTO THE DOOR PANELS WITHOUT WARNING. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC ON FOUR OCASSIONS WHERE THEY REPLACED THE WINDOW REGULATORS; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413835July 20, 2011
PARKING BRAKE
TL* THE CONTACT OWNS A 2008 JEEP LIBERTY. THE CONTACT STATED THAT THE EMERGENCY BRAKE MALFUNCTIONED. WHILE THE VEHICLE WAS PARKED ON AN INCLINE WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED BACKWARD. THE CONTACT WAS ABLE TO SECURE AN APPOINTMENT TO HAVE THE FAILURE DIAGNOSED. THE CONTACT WAS CONCERNED WITH THE POSSIBILITY OF BEING INVOLVED IN A CRASH. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413586July 19, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2007 JEEP LIBERTY WINDOW REGULATOR I HAVE HAD TO REPLACE THEM AT LEAST 6 TIMES AND THE LAST TIME I HAD THE PROBLEM THE WINDOW FELL IN TO THE DOOR AND ALMOST KNOCKING MY CHILD IN THE FACE WITH BROKEN GLASS I HAVE HEARD MORE THAN JUST MINE DOING THIS. I BELIEVE THAT THIS IS NOT SAFE WHEN YOU HAVE CHILDREN OR MY SELF BECAUSE IT DID THIS WHILE I WAS DRIVING I HAVE HAD TO REPLACE IT SO MANY TIMES THAT I CAN NOT AFFORD TO REPLACE THIS ANYMORE AND I CAN NOT TRADE IN BECAUSE I CANT AFFORD A NEW HIGHER CAR PAYMENT B/C THE VALUE OF THE CARS HAS DROPPED BECAUSE OF THE WINDOW REGULATOR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413379July 18, 2011
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL OVERFLOW ISSUE. WHEN FUELING VEHICLE AS THE TANK GETS FULL AND THE GAS PUMP CLICKS OFF, FUEL SPEWS OUT OF FILLER TUBE ONTO SIDE OF VEHICLE AND THE GROUND. THIS SEEMS LIKE A SAFETY AND ENVIRONMENTAL ISSUE. HAPPENS EVERY TIME FILLING UP THE TANK. DEALER WANTED $813 + TAX TO REPAIR/REPLACE FUEL TANK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412948July 14, 2011
FUEL SYSTEM, GASOLINE
EVERY TIME I TRY TO FILL THE GAS TANK, IT OVERFLOWS. IT DOESN'T MATTER WHAT STATION OR PUMP. IF I USE THE AUTOMATIC LEVER ON THE PUMP, THE GAS COMES SQUIRTING OUT ALL OVER MY CAR, MY SHOES, AND THE GROUND. EVEN IF I DON'T USE THE LEVER, AND SQUEEZE THE PUMP HANDLE MYSELF, THE PUMP STILL DOES NOT SHUT OFF BEFORE OVERFLOWING. IT IS A PROBLEM WITH THE CAR, NOT THE GAS PUMP OR THE OPERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412695July 13, 2011
TIRES
2007 JEEP LIBERTY. CONSUMER STATES PROBLEMS WITH TIRES *TGW THE CONSUMER STATED THE VEHICLE APPEARED TO HAVE FOUR NEW TIRES, WHEN IN FACT ONLY THREE OF THE TIRES WERE NEW. THE FOURTH TIRE WAS THE ORIGINAL SPARE TIRE MANUFACTURED THREE TO FOUR YEARS EARLIER AND HAD NO TREAD WEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411962July 12, 2011
SEAT BELTS
MY 2002 JEEP LIBERTY FRONT SEATBELT LATCHES ARE INOPERATIVE. THEY GET STUCK IN THE "DOWN" POSITION AND HAVE TO BE PRIED UP IN ORDER TO LATCH THE SEAT BELT SECURELY. I WOULD LIKE TO KNOW IF JEEP/CHRYSLER HAS ISSUED A RECALL OR OFFERED TO REPAIR THE LATCHES THAT GO BAD. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411998July 12, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE FELT FELT ABNORMAL AND THE VEHICLE BEGIN JERKING VIOLENTLY. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHO DIAGNOSED THAT THE FRONT CONTROL ARM AND THE DRIVER SIDE UPPER BOLT JOINT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412013July 12, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE REAR DRIVER SIDE WINDOW FELL INTO THE DOOR PANEL ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN REPLACED THE WINDOW. APPROXIMATELY ONE YEAR LATER, THE FAILURE RECURRED ON THE REAR PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WINDOW WAS REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. FORM RETURNED NO CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411754July 11, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY LIMITED. THE CONTACT STATED THE NUMBER FIVE VALVE IN THE ENGINE FAILED AND MISFIRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE COIL WIRES, SPARK PLUGS, FUEL INJECTOR, AN EJECTION PULSE TEST AND THE HEAD GASKET. THE VEHICLE WAS REPAIRED AND IT WAS STILL SHAKING AND FAILED TO ACCELERATE BEYOND A 10 MILE RADIUS. THE MANUFACTURER STATED THERE WERE NO RECALLS OR WARRANTIES AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411769July 11, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT STATED THE WINDOWS ELECTRIC MOTOR WAS DEFECTIVE WHICH CAUSED THE WINDOWS TO ROLL DOWN AUTOMATICALLY WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO REIMBURSE HER FOR THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411693July 10, 2011
VISIBILITY
2005 JEEP LIBERTY WINDOW OPERATION FAILS REPEATEDLY DUE TO POOR DESIGN AND INFERIOR COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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