Jeep Liberty Complaints

8,882 consumer complaints on file.

#10565691February 24, 2014
FUEL SYSTEM, GASOLINE, ENGINE, VEHICLE SPEED CONTROL
WHEN SLOWING DOWN IN BUMPER TO BUMPER TRAFFIC THE VEHICLE WILL ACCELERATE AT A HIGH SPEED. VEHICLE MUST BE PLACED IN NEUTRAL UNTIL ENGINE DECELERATES. THIS HAS OCCURRED APPROX. 5 TIMES. IT ALWAYS IS UNEXPECTED, AND ALWAYS OCCURS WHEN MOVING SLOWLY IN BUMPER TO BUMPER TRAFFIC. IF THE BRAKE IS DEPRESSED DURING THE ACCELERATION THE REAR WHEELS WILL SPIN. THE CAR MUST BE PLACED IN NEUTRAL. THE ACCELERATION LASTS FOR ABOUT 5 SECONDS. THE DEALER CANNOT FIND THE PROBLEM. THE CAR IS MAINTAINED AND OPERATES PERFECTLY, EXCEPT FOR THIS PROBLEM. IT IS AN ACCIDENT WAITING TO HAPPEN. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565701February 24, 2014
SUSPENSION
I WAS DRIVING HOME AFTER PICKING UP MY KIDS FROM SCHOOL AND NOTICED THAT MY BACK END WAS SWAYING SLIGHTLY. I THOUGHT IT MIGHT BE FROM A WET ROAD SURFACE BUT THEN NOTICED A CRACK AND GROAN WHEN I DROVE UP MY CURB ON TO MY DRIVEWAY. I GOT OUT AND LOOKED UNDER THE VEHICLE AND NOTICED THAT MY PASSENGER SIDE LOWER CONTROL ARM WAS COMPLETELY RUSTED THROUGH AND MY REAR AXLE WAS SLIGHTLY SKEWED WITH THE PASSENGER TIRE SLID FORWARD IN THE WHEEL WELL. I NOTICED THAT CHRYSLER HAD A RECALL FOR THIS VERY PROBLEM (SAFETY RECALL L27/NHTSA 12V-085 REAR SUSPENSION LOWER CONTROL ARMS) BUT MINE WAS NOT COVERED BECAUSE I DON'T LIVE IN A 'SALT BELT' STATE. I LIVE IN OMAHA, NE AND OUR ROADS ARE SALTED EVERY WINTER. I BELIEVE THIS IS DIRECTLY ASSOCIATED WITH THE PREVIOUS RECALL AND WOULD LIKE CHRYSLER TO REPLACE MY LOWER CONTROL ARMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565708February 24, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I PULLED UP TO A STOP AT AN INTERSECTION. THE PASSENGER LOWERED THE PASSENGER FRONT-SIDE WINDOW USING THE ELECTRICAL BUTTON. THE WINDOW FELL INTO THE DOOR AND DID NOT COME BACK UP WHEN THE PASSENGER TRIED TO RAISE IT AGAIN. THIS IS THE THIRD WINDOW THIS HAS HAPPENED TO. EACH TIME THE DIAGNOSIS WAS A BROKEN WINDOW REGULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565393February 22, 2014
AIR BAGS
AIRBAG LIGHT IS ON CONSTANTLY. DEALER CLAIMS THAT THE ORC MODULE IS BAD, BUT IT IS NOT COVERED BY THE RECALL (N38) THAT STATES THAT "JEEP WILL ... REPLACE THE ORC MODULE FREE OF CHARGE". THE VEHICLE IS LESS THAN 2 YEARS OLD AND HAS NOT BEEN SUBJECTED TO ANY ABUSE OR DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565434February 22, 2014
STRUCTURE, EQUIPMENT
THE SKYWAY SLIDER WILL NOT CLOSE FULLY, THE ROAD NOISE IS SO LOUD IT IS DIFFICULT TO CONCENTRATE ON DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565458February 22, 2014
SEAT BELTS
UPON ENTERING VEHICLE AND SITTING IN THE DRIVER SEAT, AN ATTEMPT WAS MADE TO LATCH THE DRIVER SIDE SEAT BELT. UPON INSERTING THE LATCH INTO THE RECEIVER, THE CONNECTION DID NOT HOLD AS IT HAD THE PREVIOUS ELEVEN YEARS. UPON FURTHER INVESTIGATION IT WAS VISIBLE THAT THE RED PLASTIC LATCHING DEVICE IN THE RECEIVER WAS IN A DEPRESSED POSITION. THE SEAT BELT SLEEVE WOULD ENTER THE RECEIVER IN THE SLOT BUT WOULD NOT CATCH AND HOLD MAKING IT UNUSABLE AND THEREFORE UNSAFE TO DRIVE. THE LATCHING DEVICE ON THE RECEIVER WAS ABLE TO BE PRIED UPWARD AT ONE END AND, ONLY BY SLIDING THE BELT LATCH INTO THE RECEIVER WHILE BEING CAREFUL NOT TO PUSH IT ANY FURTHER THAN NECESSARY TO CATCH, IT WOULD LATCH AND HOLD. IF IT WAS PUSHED EVEN 1/4 INCH DEEPER THE LATCH WOULD STICK IN A DEPRESSED POSITION AND A SECURE CONNECTION WAS IMPOSSIBLE TO ACHIEVE. IT THEN NEEDED TO BE MANUALLY POPPED BACK UP INTO THE POSITION TO RECEIVE THE BELT LATCH BY USING A TOOL WITH A HOOKED PIECE OF METAL ON IT SIMILAR TO A KNITTING NEEDLE OR A BOTTLE/CAN OPENER ON A POCKET KNIFE. PRYING IT UP WITH A SCREWDRIVER MAY ALSO WORK BUT MIGHT TAKE SEVERAL ATTEMPTS, BEING CAREFUL NOT TO DAMAGE THE RECEIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565220February 21, 2014
SEAT BELTS
DRIVER SIDE SEAT BELT HAS DIFFICULTY LOCKING AND UNLATCHES ITSELF AT TIMES WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565358February 21, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
CHRYSLER NOT FULFILLING NHTSA 13V-252 SAFETY RECALL TO PROTECT REAR FUEL TANK FROM EXPLOSION BY INSTALLING A TRAILER HITCH. SPITZER DODGE OF MANSFIELD, OHIO CONTINUES TO HAVE "NO PARTS" FOR THIS RECALL, BUT I COULD PAY TO HAVE THEM INSTALL ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565359February 21, 2014
VEHICLE SPEED CONTROL
THE JEEP ALL OF SUDDEN STARTS TO ACCELERATE AND WILL NOT STOP ACCELERATING EVEN WHEN ON THE BRAKE. MY DAUGHTER FIRST EXPERIENCE IT AND HAD TO PULL INTO A PARKING LOT AND PULL THE EMERGENCY BRAKE AND TURN OFF JEEP. I THEN EXPERIENCE IT AFTER SHE TOLD ME ABOUT IT I WAS STOPPING AT A STOP LIGHT WHEN IT STARTED TO ACCELERATE.I HAD NO CARS IN FRONT OF ME I HAD TO TURN RIGHT THE JEEP FELT LIKE SOMEONE HAD THERE FOOT ON THE GAS PEDAL WHEN I HAD MY FOOT ON THE BRAKE. I HAD TO PULL INTO DITCH AND PUT IT IN NEUTRAL AND PULL THE EMERGENCY BRAKE ON AND TURN OFF JEEP. EVERY TIME I STARTED THE JEEP THE ENGINE WOULD REV UP LIKE THE PEDAL WAS STUCK TO FLOOR PLEASE HELP MY DAUGHTER DRIVES THIS JEEP. I TOOK IT THE SHOP AND THE DIAGNOSTIC CLAIMS THERE IS NOTHING WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564111February 19, 2014
AIR BAGS, ELECTRICAL SYSTEM
2012 JEEP LIBERTY. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO ACTIVE HEAD RESTRAINTS RECALL NOTICE. *SMD THE LAWYER STATED, HIS CLIENT TOOK THE VEHICLE TO THE DEALER TO BE SERVICED FOR AN AIR BAG WARNING LIGHT. UNFORTUNATELY, THE SERVICE DEPARTMENT WAS UNABLE TO FIX THE PROBLEM AND HAD TO REPLACE THE REQUIRED ORC MODULE. CHRYSLER REFUSED TO REIMBURSE THE CONSUMER, BECAUSE THERE WAS NOT A SUFFICIENT REPAIR FOR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564928February 19, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564949February 19, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DOOR LOCKS FAILED TO LOCK PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE MOTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564951February 19, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564793February 18, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE ABS CONTROL MODULE ALERTS THERE IS A PROBLEM WITH THE ABS SYSTEM RANDOMLY WHILE DRIVING. WE WERE TOLD THERE IS A RECALL F50, NHTSA CAMPAIGN ID #06V49300, REGARDING THIS FROM OUR LOCAL MECHANIC. WE HAD THE VEHICLE SERVICED ON 07/30/2012 AT A AUTHORIZED JEEP SERVICE CENTER DEALERSHIP REGARDING THIS PROBLEM, MODULE AND ASSOCIATED WIRING WERE REPLACED AT OUR COST. THIS DIDN'T FIX THE PROBLEM. WE DIDN'T RESOLVE THE ISSUE ANY FURTHER UNTIL NOW, SINCE WE WERE NOT SATISFIED WITH OUR EXPERIENCE AT THIS SERVICE CENTER DEALERSHIP. TODAY WE CONTACTED ANOTHER LOCAL AUTHORIZED JEEP SERVICE CENTER DEALERSHIP AND THE DAIMLER CHRYSLER RECALL CENTER REGARDING THE N46 RECALL [GASOLINE STORAGE TANK ASSEMBLY/HITCH] AND THE PREVIOUS F50 RECALL. BOTH SAID THE F50 RECALL IS NOT ASSOCIATED WITH FOR OUR VIN. HOWEVER, AFTER DOING SOME FURTHER INVESTIGATION ON THE NHTSA WEBSITE IT SEEMS THE F50 RECALL IS ASSIGNED TO 2007 JEEP LIBERTY 2WD ONLY. THEREFORE, IT APPEARS THAT THIS MAY BE THE REASON OUR VEHICLE IS NOT ELIGIBLE FOR THE IS RECALL AND WE MUST NOW PAY OUT OF POCKET AGAIN TO FIX THIS MAJOR SAFETY HAZARD. WE HAVE SCHEDULE AN APPOINTMENT WITH AN AUTHORIZED JEEP SERVICE CENTER DEALERSHIP FOR THEM TO REPROGRAM THE ABS ELECTRONIC CONTROL UNIT PER THE REMEDY ASSIGNED TO NHTSA CAMPAIGN ID #06V49300 AT OUR OWN EXPENSE. THE PURPOSE OF THIS COMPLAINT IS TO NOTIFY YOU THAT THIS PROBLEM IS ALSO ON THE 2007 JEEP LIBERTY 4X4WD AND IF YOU COULD PLEASE CORRECT/ADD 4X4WD VIN NUMBERS TO THIS RECURRING PROBLEM SO THAT POSSIBLY WE MAY BE ELIGIBLE FOR REIMBURSEMENT FROM CHRYSLER. THANK YOU FOR LOOKING INTO THE MATTER. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564808February 18, 2014
SERVICE BRAKES
THE REAR BRAKES AND THE EMERGENCY BRAKE KEEP FAILING. WE HAVE HAD TO REPLACE REAR BRAKES 6-7 TIMES SINCE WE HAVE OWNED THE VEHICLE. THE EMERGENCY BRAKE HAS BEEN REPLACED ONCE AND NOW NEEDS IT AGAIN IN LESS THAN 7 MONTHS. WE DON'T EVEN USE THE EMERGENCY BRAKE SO WHY DOES IT KEEP WEARING OUT? WE HAVE ALSO HAD TO REPLACE ROTORS AND ARE READY TO DO SO AGAIN. IS THIS FAULTY PARTS ON THE JEEP OR WHAT? WE HAVE NEVER HAD TO REPLACE AN EMERGENCY BRAKE ON ANY OTHER VEHICLE WE HAVE OWNED BEFORE. NOW IT SEEMS LIKE THIS IS GOING TO BE AN EVERY 6 MONTH EXPENSE WE CAN'T AFFORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564681February 17, 2014
FUEL/PROPULSION SYSTEM
AS WITH OTHER COMPLAINTS, FUEL SPILLS OUT AFTER REFUELING, SPLASHING ONTO CAR, GROUND, AND PERSON FUELING. DEALER REPLACED ESIM DETECTOR. THAT WORKED FOR 2 FILL UPS, AT 3RD FILL UP THE GUSHING STARTED AGAIN. DEALER SAID FUEL TANK NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564682February 17, 2014
ENGINE, ELECTRICAL SYSTEM
I TRIED TO MAKE A U TURN ROAD WAS NARROW SO I HAD TO BACK UP AND GOT STUCK IN THE SNOW . I ROCKED IT BACK AND FORTH A FEW TIMES AND THEN WE NOTICED SMOKE AND FIRE COMING OUT FROM UNDER THE HOOD .WE GOT OUT OF THE VEHICLE AND WITHIN 10 MINUTES THE WHOLE JEEP WAS ON FIRE! THERE WAS NO DAMAGE TO THE VEHICLE WHEN I GOT STUCK NOT A CLEW WHY THIS VEHICLE WOULD HAVE STARTED ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564677February 17, 2014
ENGINE
DROVE ALL OVER TOWN AND TO AND FROM WORK WITHOUT INCIDENT OR INDICATION THAT SOMETHING IS WRONG. I PARKED THE LIBERTY FOR ABOUT 15 MINUTES BEFORE RESTATING. I TURNED THE KEY AND THE ENGINE TURNED OVER BUT WAS LOUD NOISE AND WAS SHAKING AS IF WAS STRUGGLING FOR FUEL ( 1/2 TANK BY THE WAY). TRIED STARTING HER UP AND JUST KEPT SHUTTING OFF. HAD HER TOWED TO AUTHORIZED JEEP DEALER SERVICE SHOP. CAN'T SEEM TO DIAGNOSE THE PROBLEM THEY SAY IT MIGHT BE A MISFIRE IN CYLINDER # OR A BROKEN VALVE. JEEPS BEEN INTO SHOP NUMEROUS TIMES TO FIX TPMS THEY'VE CHANGE THE CONTROLS BUT STILL VIC SAYS CHECK TPMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564552February 16, 2014
FUEL/PROPULSION SYSTEM
WHEN FUELING THE VEHICLE THE PUMP WILL NOT SHUT OF WHEN THE TANK IS FULL CAUSING FUEL TO SPILL OUT ONTO THE VEHICLE, THE GROUND AND THE SHOES OF THE PERSON PUMPING GAS. THE PROBLEM IS WORSE DURING COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564569February 16, 2014
SUSPENSION
2004 JEEP LIBERTY 4X2 HAS SPEED WOBBLE, THROWS THE JEEP SIDE TO SIDE AND IS INCREASING IN SWAY MONTHLY IF NOT DAILY. NOW WHEN YOU LIFT OFF THE ACCELERATOR TO SLOW DOWN THE JEEP THROWS ITSELF TO THE RIGHT. WHEN THE JEEP HAS FOUR PEOPLE IN IT AND SOME WEIGHT IN THE REAR TRUNK AREA IT IS NOT NOTICED BUT WHEN IT IS JUST THE DRIVER OR ONE OTHER PASSENGER THE SPEED WOBBLE IS NOTICEABLE. IT IS CAUSES THE STEERING TO BE EXTREMELY LOOSE AND SLOPPY SO MUCH TO THE POINT THAT AN ATTEMPT TO AVOID ROAD DEBRIS MAY THROW THE JEEP INTO A DEATH ROLL BECAUSE IT IS ALREADY CENTER OF GRAVITY CHALLENGED BEING A STOCK JEEP WITH NO MODIFICATIONS, JEEPS ARE MADE THIS WAY BUT THE STEERING IS EVEN MORE DANGEROUS NOW THEN EVER. OUR JEEP WAS PURCHASED IN FLORIDA AND NOW I AM RETIRED MILITARY LIVING IN VIRGINIA ALONG THE COAST LIKE IN FLORIDA I BELIEVE OUR JEEP LIBERTY NEEDS TO MEET THE RECALL STANDARDS AS THE ONES LISTED IN THE "SUSPENSION REAR LOWER CONTROL ARM" RECALL. THIS IS A BAD SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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