Jeep Liberty Complaints

8,882 consumer complaints on file.

#10704989April 10, 2015
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LOWER BALL JOINT FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,580.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704990April 10, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/8/15*CN THE CONSUMER STATED THE RECALL WAS COMPLETED ON MAY 22, 2015. UPDATED 06/11/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704588April 9, 2015
ENGINE AND ENGINE COOLING, POWER TRAIN
THE 2002 JEEP LIBERTY WE BOUGHT FOR MY WIFE BACK IN 2010 FROM WE THOUGHT WAS A VERY GOOD HONEST CAR DEALER WILL NOT NAME THIS PERSON, BUT I ENDED UP PLACING A BRAND NEW WATER PUMP WITHIN DAYS OF BUYING, THEN A NEW RADIO PART FROM THE DEALER NOT CHEAP EITHER, THEN THE HOOD SUPPORTS ONE WAS BAD AND THE HOOD FELL ON MY HEAD SO I BOUGHT 2 MORE NOT CHEAP ALL THE OEM- PARTS, NOT LONG AFTER THAT HAD NEW SUV TIRES THE TYPE IT USED, HAD TO BUY THE BOOK THAT GOES WITH THE JEEP FROM DEALER ALMOST $100 JUST FOR THE BOOK. WE STILL KEPT THE JEEP IT WAS PAID FOR, THEN I PLACED NEW BRAKES PADS AND TURNED THE FRONT ROTORS TOO, BOUGHT NEW CHROME LUG NUTS THE TIRE PEOPLE MESSED UP SEVERAL OF MY LUG NUTS, HAD CHROME LUG NUTS PLACED, THEN WE-STARTED GETTING THESE SAFETY RECALLS IN THE MAIL HARD FOR US TO DO WITHOUT A WAY OF GOING, BUT THE DRIVE SHAFT DROPPED OUT WHILE MY BROTHER - IN- LAW WAS TEST DRIVING IT TO FIND OUT WHAT WAS MAKING A BAD ROARING SOUND FROM UNDER THE JEEP, WHEN HE TURNED THE JEEP AROUND TO GO BACK TO HIS SHOP THE DRIVE-SHAFT DROPPED OUT ON THE GROUND, I WAS SHOCKED AS WELL AS HIM TOO. AND MY WIFE WHAT ELSE IS GOING TO HAPPEN WITH THAT JEEP.I NEVER HEARD OF SO MANY RECALLS FOR ONE 2002 JEEP LIBERTY I HAVE NEVER SEEN OR HEARD OF WHAT IS NEXT.? MY WIFE NOW DRIVES THE JEEP WITHOUT THE DRIVE SHAFT THAT CAME LOOSE AND DROPPED OUT. NOW IT'S JUST A 2 WHEEL DRIVE JEEP NOT 4X4.I'M VERY UPSET WITH ALL THAT HAS GO WRONG WITH THIS JEEP, WE'VE HAD IT ALMOST 5 YEARS AND HAVEN'T PUT MAYBE 10 TO 13,000 MILES ON THE JEEP DURING THAT TIME, SHE DRIVES BACK AND TO - TO WORK,PLEASE HELP US TELL US WHAT TO DO? IF THIS DRIVE-SHAFT WOULD HAVE CAME OUT WHILE MY WIFE WAS DRIVING AROUND 55MPH IT COULD HAVE EITHER KILLED OR EVEN CAUSED VERY BAD BODILY HARM TO HER, IN THE AFFECTED PARTS WILL NOT ALLOW TO PLACE THE PART THAT YOU SHOULD LOOK AT_ FRONT DRIVE_SHAFT!!) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704590April 9, 2015
AIR BAGS, STEERING
WE WERE DRIVING ON A BUSY STREET TO GO OUR HOUSE WHEN WE HEARD A WARNING TONE WHEN WE WERE TURNING OVER A ROUNDABOUT. AFTER 10 SECONDS, THE AIR BAGS BLEW UP ALL OF A SUDDEN. IT WAS FORTUNATE THAT WE ARE RUNNING ONLY AT 10 MILE PER HOUR OR SLOWER AS IT WAS RUSH HOUR AND THERE WAS TRAFFIC. ALSO MY HUSBAND WAS ABLE TO PUT ON THE BRAKE TO AVOID HITTING THE CAR IN FRONT OF US. WE WERE BADLY SHAKEN, TRAUMATIZED AND HAD BRUISES ON OUR ARMS AND CHESTS DUE TO SOME PARTS BURSTING TOWARDS US. THE STEERING WHEEL COVER AND DASHBOARD WHERE THE AIR BAGS WERE ARE PRETTY DAMAGED. WE TOTALLY CUT OUT THE AIR BAGS TO AVOID THE REPEAT OF THIS INCIDENT. MY HUSBAND IS NOW TRAUMATIZED TO DRIVE THE JEEP. WE ALSO HEARD SOME STRANGE SOUNDS IN THE SERPENTINE BELT. WE DON'T NOW IF IT'S CONNECTED TO THE AIR BAG EXPLOSION. OUR CAR WAS BOUGHT SECOND. THE FIRST OWNER WHO IS AMERICAN IMPORTED THE JEEP FROM THE US AND BROUGHT IT HERE (ANOTHER COUNTRY IN SOUTHEAST ASIA). WE ARE LIVING ABROAD (NOT IN US) AND WE DON'T KNOW HOW WE CAN FILE THIS COMPLAINT ON THE DEFECTS OF THE JEEP LIBERTY WE ARE USING. WE HOPE SOMEONE CAN RESPOND AND HELP US. I AM PUTTING THE CONTACT DETAILS OF MY BROTHER WHO LIVES IN THE US IN THE PERSONAL INFORMATION IN CASE SOMEONE WOULD LIKE TO CONTACT US. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10704602April 9, 2015
SUSPENSION:REAR
TL* THE CONTACT OWNS A 2005 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE REAR CONTROL ARM WAS RUSTED AND FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704619April 9, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHEN COMING TO AN IDLE SPEED AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED ON THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE THROTTLE BODY NEEDED TO BE CLEANED AND THE IDLE CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000. THE VIN WAS NOT AVAILABLE. UPDATED 5/26/15*CN THE CONSUMER WAS INFORMED THE BRAKE AND ACCELERATOR PEDAL WERE TOO CLOSE TOGETHER. UPDATED 06/18/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704622April 9, 2015
AIR BAGS, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS), 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), AND 15V046000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704609April 9, 2015
UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN, WE HAVE TRIED TO HAVE A RECALL ( N46/NHTSA 13V-252) SCHEDULED AND FIXED NUMEROUS TIMES WITH CHRYSLER DEALERS IN THE AREA, ONLY TO GET ANSWERS THAT THEY DON'T HAVE THE PARTS AND THAT THEY CAN'T COMPLETE THE RECALL. IN THE MEANTIME WE HAVE RECEIVED SEVERAL SAFETY RECALLS REGARDING THIS MATTER. WE DON'T KNOW HOW WE ARE GOING TO HAVE THIS FIXED AS IT SEEMS NOBODY WANT TO DO IT. THE CAR IS IN USE EVERY DAY AND AT TIMES LONG DRIVES ON THE INTERSTATE. PLEASE ADVISE AS SOON AS POSSIBLE HOW TO PROCEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704666April 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704680April 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05/20/15 *BF THE VEHICLE WAS REPAIRED ON 4/27/2015. UPDATED 7/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704717April 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TRAVELING UP A HILL AT 15 MPH IN INCLEMENT WEATHER, THE REAR END OF THE VEHICLE SPUN OUT AND THE VEHICLE FLIPPED OVER INTO AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED WHIPLASH AND THE PASSENGER SUSTAINED WHIPLASH, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND WAS WAITING ON INSTRUCTIONS FROM THE DEALER AND THE MANUFACTURER TO INVESTIGATE THE AIR BAG FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 204,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10704755April 9, 2015
UNKNOWN OR OTHER
MY WINDOWS FALL DOWN DUE TO A FAULTY WINDOW REGULATOR. EACH WINDOW HAS FALLEN AT LEAST ONCE. MY BACK PASSENGER JEEP WINDOW HAS BEEN FIXED TWICE AND FELL AGAIN LAST YEAR. ORIGINALLY I WAS TOLD MY WINDOWS WERE FIXED VIA A RECALL, BUT WHEN I CALLED LAST YEAR AND AGAIN TODAY IN REFERENCE TO MY WINDOW FALLING FOR A THIRD TIME, I WAS TOLD THE ISSUE WAS FIXED VIA AN EXTENDED WARRANTY, WHICH HAS SINCE EXPIRED. I CALLED THE CHRYSLER/JEEP COMPLAINT LINE TODAY AND WAS TOLD THAT EVEN THOUGH THIS WILL BE THE SEVENTH TOTAL TIME A WINDOW ON MY CAR WILL HAVE TO BE FIXED DUE TO THE FAULTY WINDOW REGULATOR, I WILL HAVE TO PAY TO FIX THE PROBLEM OUT OF MY OWN POCKET. I UNDERSTAND HOW AN EXTENDED WARRANTY WORKS; HOWEVER, I SHOULD NOT BE RESPONSIBLE FOR FIXING SOMETHING THAT HAS ALREADY BEEN FIXED TWICE ON ONE WINDOW. NOT ONLY IS THIS A SAFETY HAZARD WHILE DRIVING. EVERY DAY I FEAR SOMEONE WILL GAIN ACCESS TO MY CAR AND EITHER STEAL IT, OR WAIT UNTIL I GET IN THE CAR AND KIDNAP ME OR WORSE. I LOVE MY JEEP; HOWEVER, I WILL NOT REMAIN A JEEP OWNER FOR MUCH LONGER. THOUSANDS OF PEOPLE CONTINUOUSLY HAVE THIS ISSUE. JUST BECAUSE SOMEONE HASN'T DIED FROM IT YET DOESN'T MEAN A RECALL SHOULDN'T BE PLACED ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704808April 9, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/29/15*CN UPDATED 9/17/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704848April 9, 2015
FUEL/PROPULSION SYSTEM
WHEN FILLING THE GAS TANK THE SENSOR THAT INDICATES THE TANK IS FULL IS DEFECTIVE. WHEN IT SHUTS OFF THE GAS PUMP, GAS SPEWS OUT OF THE TANK HEAVILY, GETTING ON AUTO, GROUND AND PERSON. I SPOKE TO CHRYSLER ABOUT THIS PROBLEM AND THEY SAID THEY ARE AWARE OF THIS DEFECT BUT HAVE NOT ISSUED A RECALL. THEY FURTHER ADVISED THAT I WOULD BE RESPONSIBLE FOR ALL REPAIR EXPENSES IF I CHOOSE TO HAVE THE TANK REPLACED. THIS IS A SERIOUS DEFECT THAT CHRYSLER SHOULD FIX. THE JEEP LIBERTY HAS POORLY DESIGNED GAS TANKS, THEY SPEW GAS UPON FILLING AND CATCH FIRE UPON REAR IMPACT. CHRYSLER SHOULD BE MADE TO CORRECT THESE ISSUES AND STOP OFFERING PATCHES, I. E. HITCHES THAT HELP PROTECT GAS TANKS IN REAR CONTACT/IMPACT UNDER 40 MPH, THAT DON'T PROTECT THE CONSUMER FROM SERIOUS BODILY HARM AND/OR DEATH. THESE RISK NEED TO ELIMINATED, NOT PACIFIED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704437April 8, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT WHEN ATTEMPTING TO NOT HIT A DEER, THE VEHICLE FLIPPED AND CRASHED INTO A DITCH. THE CONTACT STATED THAT FUEL BEGAN TO LEAK OUT AFTER THE VEHICLE LANDED UPSIDE DOWN. A POLICE REPORT WAS FILED AND THERE WERE MINOR INJURIES TO THE CONTACT'S FOOT AND ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10704451April 8, 2015
AIR BAGS, FUEL SYSTEM, GASOLINE, STRUCTURE
TL*THE CONTACT OWNS A 2002 JEEP LIBERTY. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS). THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/15/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704457April 8, 2015
FUEL/PROPULSION SYSTEM
EVERY TIME FOR THE PAST 9 MONTHS WHEN I HAVE FILLED UP MY GAS TANK IT OVERFLOWS AND DOESN'T SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704536April 8, 2015
FUEL/PROPULSION SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
GREETINGS, I AM WRITING TO YOU TODAY BECAUSE I HAVE RECEIVED SEVERAL SAFETY RECALL NOTICES FOR THE SAME RECALL #N46/NHTSA 13V-252 BEGINNING IN 2013. I HAVE HAD MY NAME REGISTERED WITH TWO DIFFERENT DEALERSHIPS FOR WELL OVER 18 MONTHS WITH NO REPAIR WORK DONE. I AM ASKING FOR YOUR ASSISTANCE IN HAVING THIS ISSUE REMEDIED. I CAN BE REACHED AT [XXX] FOR ANY RELEVANT INFORMATION OR COMMUNICATION. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704107April 7, 2015
FUEL/PROPULSION SYSTEM
I AM TRYING TO FILE A COMPLAINT TO GET THE RECALL REPAIRS TO MY VEHICLE COMPLETED. I RECEIVED THE RECALL (13V252) ON DECEMBER 11, 2013. I HAVE CALLED THE NEAREST JEEP DEALER TO ME WHICH IS 30 MILES AWAY. THE DEALER IS FLOWER MOTORS IN MONTROSE, COLORADO AND I HAVE CALLED THEM MORE THAN ONCE DURING THE PAST YEAR AND A HALF AND THEY HAVE STILL FAILED TO CALL ME BACK TO SCHEDULE THIS REPAIR. I AM AT MY WITS END AND HOPEFULLY, YOU CAN DO SOMETHING TO PROVIDE RELIEF. I LOOK FORWARD TO HEARING FROM YOU SOONEST. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704205April 7, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP LIBERTY. WHILE DRIVING AT 55 MPH , THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V046000 (AIR BAGS) AND 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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