Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#745079May 8, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN BRAKING EXPERIENCING VIOLENT VIBRATION DURING DEACELERATION/ ROTORS ARE WARPED AT 26,000 MILES. DRIVING CONDITIONS EXPERIENCED BY VEHICLE ARE 80% HIGHWAY DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744974May 5, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
SEVRE BRAKE SHUDDER WHEN SLOWING FROM HIGHWAY SPEEDS. BRAKES PULSATE WHEN APPLIED ON IN TOWN DRIVING. WE OWN 2, JEEP GRAND CHEROKEES AND HAVE THE SAME PROBLEM WITH BOTH VEHICLES. PARTS WERE BACKORDERED WHICH INDICATES THE DEMAND IS GREATER THAN THE SUPPLY. I BELIEVE CHRYSLER KNOWS THEY HAVE A PROBLEM BUT ARE FAILING TO CONSIDER THE SAFETY OF CONSUMERS. WE CONTACTED CHRYSLER TO SEE IF WE COULD GET THEM WARRANTIED. ONE THEY DID THE OTHER THEY DENIED. THIS IS OUR 3RD JEEP PURCHASE. WE REALLY DO LIKE THE VEHICLES BUT IF WE CAN'T GET SOME SATISFACTION IT MAY VERY WELL BE THE LAST ONES WE BUY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560920April 25, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
CONSUMER STATES WHILE DRIVING HE NOTICED A SIGNIFICANT VIBRATION WHEN BRAKING, UPON CALLING DEALERSHIP AND CHECKING WARRANTY CONSUMER FOUND THAT BRAKES WERE WARRANTED FOR 12000 MILES, FRONT BRAKE PADS AND FRONT ROTORS WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744483April 24, 2001
SUSPENSION:FRONT, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
THIS IS THE 2ND TIME FOR THE BRAKES SHUTTERING. ALSO, ALWAYS PULLS TO RIGHT *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744087April 15, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
REAR DISC BRAKES ON THE VEHICLE WERE DEFECTIVE FROM DATE OF PURCHASE WHICH IS WHY I HAD THE ACCIDENT DESCRIBED IN THE PREVIOUS SECTION. WHEN I ASKED MY DEALERSHIP TO CHECK THE BRAKES NUMEROUS TIMES BEFORE AND AFTER THE ACCIDENT NOTHING WAS DONE BY MY DEALERSHIP. THEY FINALLY INSTALLED NEW REAR DISC BREAKS ON 3/26/2001 WHEN I COMPLAINED ONE MORE TIME THAT THERE WAS VIBRATION IN THE STEERING WHEEL AND THE WHOLE CAR WHILE BRAKING. FROM THE TIME FRAME GIVEN IT LOOKS LIKE MY DEALERSHIP WAS TRYING TO CHARGE ME FOR NEW REAR BRAKES AFTER THE WARRANTY ON THEM EXPIRED BUT I HELD MY GROUND AND GOT IT FIXED FOR FREE. IF THE BRAKES WERE IN NORMAL CONDITION, I WOULD HAVE AVOIDED THE ACCIDENT THAT I WAS IN AND WOULDN'T HAVE HAD $5000 OF DAMAGE TO MY VEHICLE. I HAVE ALL OF THE PAPERWORK TO PROVE MY POINT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#743948April 12, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE QUADRA DRIVE SYSTEM INCLUDES THE DIFFERENTIAL, TRANSMISSION, AND GEROTOR COUPLINGS AND PUMPS. WHEN THE AUTOMATIC TRANSMISSION IS SHIFTING FROM ONE GEAR TO THE NEXT IT HESITATES IN NEUTRAL LONG ENOUGH FOR ALL THE POWER TO BE TRANSFERRED TO THE FRONT WHEELS. WHEN THE TRANSIMSSION DOES ENGAGE THE NEXT GEAR ALL OF THE POWER IS TRANSFERRED BACK TO THE REAR WHEELS RESULTING IN A LOUD THUD. I DO NOT KNOW HOW THE VEHICLE WOULD RESPOND WHEN ROAD CONDITIONS WERE NOT OPTIMAL. THE MANUFACTURE RESPONSE HAS BEEN THEY HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884359March 27, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTS VERY ROUGHLY BETWEEN 1-2 AND 2-3 GEARS. *AK THE VEHICLE WAS TAKEN TO THE DEALER TWICE BUT NO SOLUTION WAS FOUND. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884162March 26, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, WHEELS:RIM
WHENEVER PUSHING ON ABS BRAKING SYSTEM, THEY WOULD FAIL TO ENGAGE. WOULD BE VIBRATING. ALUMINUM RIMS WERE CRACKED. WHEN SHIFTING INTO 4-WHEEL DRIVE WOULD SMELL SOMETHING BURNING. TAKING VEHICLE TO DEALERSHIP.*AK ALSO, THE TRANSMISSION FAILED TO SHIFT CORRECTLY. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#743013March 25, 2001
TIRES
TIRE FAILED AT SIDEWALL FOR UNKNOWN REASON. NO ROAD HAZARD DAMAGE FOUND. NO TREAD DAMAGE FOUND. TIRE JACK FAILED TWICE, RESULTING IN NEAR-INJURY TO STATE TROOPER ASSISTING US. TIRE JACK IS INSUFFICIENT FOR WEIGHT, HEIGHT OF JEEP GR. CHEROKEE. I HAD SAME TIRE JACK FAILURE ON MY 1997 JEEP GR. CHEROKEE AND REPORTED IT TO CHRYSLER THEN (VIA THE DEALER). *AK (DOT NUMBER: M69LDVWR46 TIRESIZE: P245/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883976March 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
ROTORS WARP WHILE CONSUMER IS DRIVING, CAUSING BRAKE PADS TO HEAT UP. THEN WHEN GOING THROUGH WATER PADS QUICKLY COOL DOWN. THIS HAS OCCURRED ON HIS 1998, GRAND, CHEROKEE. NOTIFIED DEALER.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883919March 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE DEPRESSING BRAKES NOTICED A HARD VIBRATION IN FRONT OF VEHICLE. TECHNICIAN STATED MANUFACTURER HAD WRONG BRAKES PADS ON. *AK CONSUMER STATES THE BRAKE PADS WERE NOT DISAPATING THE HEAT AND WHILE THE DEALER REPRESENTATIVE STATED THERE WAS 50 PERCENT OF THE PADS LEFT, THE HEAT HAD WARPED THE FRONT DISCS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#883577March 20, 2001
AIR BAGS:FRONTAL
CONSUMER WAS TRAVELING ABOUT 20 MPH ON A TWO LANE HIGHWAY AND ANOTHER VEHICLE CROSSED OVER INTO CONSUMER'S LANE AND HIT HER HEAD-ON. UPON IMPACT, DUAL AIRBAGS DIDN'T DEPLOY. VEHICLE HAD TO BE TOWED, AND CONSUMER WAS TRANSPORTATED TO HOSPITAL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#742613March 18, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
EXACT PROBLEM AS DESCRIBED IN SERVICE BULLETIN NUMBER 050100A. THIS IS LIKELY TO RECUR!. NO SAFETY DEFECT MENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882586March 9, 2001
SUSPENSION:FRONT
CONSUMER NOTICED VEHICLE PULLED VERY HARD TO RIGHT TAKEN TO DEALER, AND COULD NOT FIX PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882362March 7, 2001
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:POWER ADJUST, STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE, UNKNOWN OR OTHER
THERE IS A PROBLEM WITH ELECTRICAL SYSTEM CAUSING FUEL LIGHT TO COME ON OR NOT COME ON WHEN FUEL IS LOW. ALARM SYSTEM IS MALFUNCTIONING. DRIVER'S SEAT MEMORY IS NO LONGER FUNCTIONAL. KEYLESS REMOTE WORKS SPORADICALLY. OWNER HAS BEEN TO DEALER NUMEROUS TIMES FOR THESE INTERMITTENT PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741398February 23, 2001
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
EXPERIENCING WHAT THE DEALERSHIP CALLS A HONKING NOISE IN THE STEERING WHEEL SOMETIMES WHEN MAKING RIGHT TURNS. THE DEALERSHIP HAS TRIED TO FIX THE PROBLEM TWICE NOW BY PUTTING TWO STEERING GEAR ASSEMBLIES IN AND THE PROBLEM STILL EXISTS. NOW THEY THINK THE TUBING FOR THE STEERING WHEEL FLUID IS THE PROBLEM AND THAT IT NEEDS TO BE RE-DESIGNED. THEY THINK THE TUBE IS TO SMALL. COULD THIS PROBLEM POSSIBLY CAUSE ME ANY SAFETY PROBLEMS WHILE DRIVING? WHAT SHOULD I DO CONSIDERING THEY ARE TELLING ME THAT THEY HAVE TO RE-DESIGN THIS TUBING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741296February 21, 2001
FUEL SYSTEM, GASOLINE:DELIVERY
LEAKING GAS, COMING OUT OF HOSES BETWEEN GAS TANK FILL AND GAS TANK, HAVE TIGHTEN 2 HOSE CLAMPS 3 TIMES, HOSES SEEM TO BE DRYROTTED WON'T HOLD FUEL INJECTION PRESSURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#880954February 21, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN TOWING A VEHICLE BEHIND A MOTORHOME, DRIVER IS SUPPOSED TO LEAVE KEY IN UNLOCKED POSITION, HOWEVER SOMETIMES IT WILL AUTOMATICALLY GO INTO LOCK POSITION CAUSING FRONT WHEELS TO LOCK AND SHRED, $4000 DAMAGE TO VEHICLE WAS DONE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741196February 20, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
HAD REPLACED BRAKE ROTORS TWICE AND IS HAPPENING A THIRD TIME. CHRYSLER NEEDS TO BE INFORMED BY SOMEONE WITH AUTHORITY AND ACTION NEEDS TO BE TAKEN TO FIX THE PROBLEM. I HAVE ASKED FOR A REPLACEMENT VEHICLE AND WAS TOLD "NO" BY A SECRETARY OF CHRYSLER. THERE IS NO WAY OF TALKING TO ANYONE WHO HAS ANY STANDING OR WHO MAKES THESE DECISIONS. PLEASE HELP. SPENT A LOT OF MONEY ON VEHICLE THINKING THAT IT IS RELIABLE. PLEASE RESPOND WITH SOME ADVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741081February 18, 2001
STEERING
STEERING MAKES POPPINGS SOUND -DEALER SERVICE DEPT C/N FIX. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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