Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11440005November 10, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact stated that the vehicle failed to start while the contact's wife was attempting to start the vehicle. The contact's wife forcefully pushed the shift lever to neutral to start the vehicle. The vehicle was taken to the dealer and to Lithia Chrysler Dodge Jeep Ram Fiat of Santa Rosa (2727 Dowd Dr, Santa Rosa, CA 95407) for the failure on two separate occasions, and the recall was repaired twice however, the failure recurred. The vehicle was taken to a third dealer, Arrigo Chrysler Dodge Jeep Ram Margate (2250 FL-7, Margate, FL 33063). The dealer informed the contact that after speaking with the manufacturer, the recall had not been previously performed by the two previous dealers in California. The vehicle was repaired. The failure mileage was approximately 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439260November 3, 2021
SEATS
I was driving down a residential road, going about 30 mph. I went over a very small bump. My driver's side seat headrest exploded open and hit me in the back of the head. It scared me so much I swerved my car. Luckily it was a quiet street and I was going slow or I would have had an accident. I have a medical condition called fibromyalgia so this triggered severe headaches and fatigue for about a week. Luckily no serious injuries. I took it to a Jeep dealership and they said it's covered under the extended warranty and will be repaired for free. But what about a recall to avoid this dangerous safety issue in the first place? What about the passenger seat that is also now waiting to pop open and injure someone?
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11438458October 28, 2021
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Truck wouldn’t start found a recall for my vehicle took to dealer for recall recall is for wiring harness to fuel pump and if fuel pump fails it’s suppose to be covered under the recall dealer saying otherwise that I have to pay
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438530October 28, 2021
SEATS
Drivers side headrest popped open without any collision or contact. It looks like a plastic latch that holds the headrest & airbag in place broke spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435027September 30, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact was made aware of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434686September 28, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17E061000 (Engine and Engine Cooling) however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433735September 20, 2021
ELECTRICAL SYSTEM
2013 Grand Cherokee: Driving on highway, battery indicator came up on dashboard, all dashboard lights started flashing, windshield wipers turned on, and the car abruptly stalled in the middle of the highway. Inside hood, alternator smoking as if it was going to ignite. Alternator, battery, wire harness, fuse box, computer: all fried. Expensive repair. Problems line up with exactly this existing recall NHTSA CAMPAIGN ID: 17V435000 "If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire." Jeep/Chrysler already fixed this recall on this specific car in 2018. According to dealership the warranty for repair is 2 years. Jeep is allegedly "fixing" these cars resulting in the recall consequence to happen regardless. Looking into this issue online it seems I am not the only person to experience this. Jeep/Chrysler needs to open the recall back up as there are unsafe cars on the road unbeknownst to drivers. In addition to this there is an existing recall-NHTSA CAMPAIGN ID: 19V813000- fuel pump relay, which can result in the car suddenly stalling and causing an accident. I have been trying for two years to get this repaired by various Jeep dealerships. They claim there is a limited amount of parts. I have been informed numerous times that if the car stalls as a result of that recall they will reimburse the repair, which indicates there isn't a shortage on the part. Jeep is dragging their feet leaving unsafe cars on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432118September 8, 2021
STEERING
While driving off an exit ramp power steering warning came on wheel was very tight to control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431659September 3, 2021
POWER TRAIN
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds or while stopped at a stop sign, the vehicle was rough idling and would stall intermittently. The vehicle was taken to an independent mechanic and diagnosed as compression leaks and cylinder head failure. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer and the dealer informed the contact that the failure was related to a manufacturer's X56 extension warranty for the 3.6 Liter left cylinder head. The VIN was not included in the extended warranty and the contact was referred to the manufacturer. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431009August 30, 2021
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2013 JEEP GRAND GHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER HAS EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED ASSISTANCE RECEIVING THE PARTS NECESSARY TO COMPLETE RECALL AS THEY ARE ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430337August 24, 2021
ENGINE
The vehicle engine stalls while driving. The electrical remains on, however the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to the dealer (Glendale Chrysler Jeep Dodge Ram 10070 Manchester Road, St. Louis, Mo. 63122 (3140 965-5100) they claimed to have never heard of this issue, but informed me there was a recall on the Fuel Pump Relay. They replaced, however the issue continues and they claim they cannot figure out the problem. I did receive a letter from FCA-Fiat Chrysler Automobiles regarding the recal-P54(NHTSA14V-530) or safety recall R09 (NHTSA 15V-115). The engine will re-start after about 15 minutes and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over a year with the stalling becoming more frequent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429958August 21, 2021
ELECTRICAL SYSTEM
Vehicle stalled while driving multiple times. When I try to make an appointment for the Fuel Pump relay recall the part was either out of stock or the Dealer only accepts recall appointments during specific dates and times that are inconvenient. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429447August 17, 2021
SEATS
The passenger side front seat active headrest disengaged while the vehicle was not in motion. My son was hit in the head but not seriously injured. The car has not been inspected by a dealer. I'm reporting this incident because a dealer will charge a fee to assess the failure and my online research has identified many similar failures without Chrysler accepting responsibility for the defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429296August 16, 2021
FUEL/PROPULSION SYSTEM
I cannot get this fixed. I have been 30th on the list since January and the dealer tells me they only get 1 part every so often. I have this vehicle parked as I refuse to drive since there is a recall. I need help getting the fuel pump component to the Pueblo, CO jeep dealer so I can get my care fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428158August 7, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428120August 6, 2021
SEATS
While driving the vehicle under normal weather conditions and normal road conditions, the driver's headrest exploded forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427772August 4, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact stated the vehicle failed to start. The dealer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System) however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 76,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427463August 2, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact then received a second recall notification which stated that parts were now available however, the dealer informed the contact that the parts remained unavailable and that she would be placed on a waiting list. The contact stated that the vehicle would fail to start-up after several attempts, without warning. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The failure mileage was approximately 95,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427165July 30, 2021
ELECTRICAL SYSTEM
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not available. The manufacturer was made aware of the issue and informed the contact that parts were available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated he has called 3 times.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425245July 17, 2021
UNKNOWN OR OTHER, SEATS
On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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