Jeep Grand Cherokee Complaints (2018)

855 consumer complaints on file.

#11703610December 8, 2025
UNKNOWN OR OTHER
Transmission line has worn a hole from the location it sits under the jeep. The metal hose now has a flat spot. This is because its rubbing on the metal plate below it. I attached photos. I do have a video of what we are seeing and how it’s happening. Yes, it was taken to a dealership for proper diagnosis. Part is unavailable, because of a common issue. No dealership’s are willing to sell the part. It just stated leaking drives fine for now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703268December 5, 2025
SEAT BELTS
8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702850December 3, 2025
ENGINE
I purchased my Jeep in 2023 and have consistently stayed up to date on all required maintenance. I had no issues with the vehicle until recently, when the check engine light and the start/stop warning appeared out of nowhere. After inspection, the mechanic determined that the entire engine needs to be replaced due to severe coolant leakage. My vehicle has now been in the repair shop for over three months because the engine is on national backorder. I contacted the dealership, but they dismissed my concerns and told me that once the car is purchased, it’s no longer their responsibility. I then reached out to the manufacturer requesting a goodwill resolution, given the unreasonable repair delay and the national backorder of such a critical component. Lemon law mileage limits do not apply to goodwill assistance, trade-in support, or corporate escalations. Despite this, the manufacturer has refused to provide any explanation or documentation for why they cannot assist and it has been three months with no progress. There were no warnings or indicators that something was failing internally, and my mechanic confirmed there was absolutely nothing I could have done to prevent this. I’ve also seen numerous reports of this same issue affecting my specific make and model. Stellantis needs to take accountability. It is completely unfair that I am left without reliable transportation for months over an issue that was entirely out of my control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700640November 20, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic control warning light, the check engine, and the traction control warning lights illuminated. The contact stated that while driving at night and looking in the rear-view mirror, the brake lights remained activated. The contact stated that the brake lights eventually deactivated. The contact stated that the brake light remained on after the vehicle was turned off. The vehicle was taken to the dealer, and the contact was informed that the failures were related to an unrepaired recall. The contact stated that the vehicle was not officially diagnosed. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, parts for the recall repair were not available. The manufacturer was made aware of the failure several times. The contact was informed that the parts would be available in mid-November 2025. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700656November 20, 2025
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
My brake light light up, check engine light comes on and my Stability Control system does not work. My car won't electric start as the check engine light is illuminated. I took the vehicle to the dealership and they could not help me as there is no fix in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700044November 18, 2025
SEATS
While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force while I was sitting in the seat. We were not in an accident or collision. The headrest is now push so far forward that it pushes my face down toward my chest. We cannot reset the head rest to its original position and there is some broken plastic inside the headrest mechanism. A warranty extension has been issued for this known problem with 2014-2018 Jeep Grand Cherokee vehicles. When I called my dealership, I was told that my vehicle model was NOT included in this warranty extension.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700066November 18, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The ABS, 4WD, and traction control warning lights were illuminated. The contact was employed by an independent mechanic, where the codes were reset, but the codes returned after driving the vehicle for five minutes. The local dealer was contacted and confirmed that the repair was not available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699669November 16, 2025
EXTERIOR LIGHTING
This applies to ALL vehicles not just this one. The bulbs should be designed and able to be changed in the lot of a store not only by a dealer. I will be forwarding this to my rep and the White House. This BS has been going on for decades and this department has allowed this extreme safety concern to continue. Lights can burn out anywhere and anytime and to make this dealer maintenance is BS since they all have backlogs, limited hours and limited qualified workers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698767November 11, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Recall as known for 2018 Jeep Grand Cherokee Limited (Service Electronic Stability Control) that is not fixed and no fix in sight. Unsafe to drive. Can’t get a Maine state inspection sticker. Can’t sell. Many electronic codes show on dash. Rear lights stay on and will just go on automatically anytime and when using key fob to lock car. Dealership can’t fix. Manufacturer doesn’t know when there will be a fix. No answers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698272November 7, 2025
UNKNOWN OR OTHER
Multiple times now, the rear view camera stays on while driving and there's no way to get it to turn off. Hitting the x in the corner of the screen does nothing, the power button nor the screen off button work, and I cant access anything on the screen. While driving, theres a constant view of the road behind me and it's incredibly distracting. This appears to line up with Recall 20V-191, although my specific car isnt included in that but im absolutely experiencing the same things. No warning messages or anything indicating an issue before it happens - it seems completely random. ive tried soft reset and many button press sequences ive found on forums but the only thing thats ever worked is leaving the car off for 20+ minutes so it resets. This has happened on at least 4 different occasions, I have videos of 3 of them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698046November 6, 2025
ELECTRICAL SYSTEM
touch screen went black a year ago , cannot use back-up cam or change the settings for my car temperature settings. warranty has expired and jeep refuses to fix, quoting $1,700 although it’s a known issue for this year vehicle. prior to screen going black it would ghost button change the stations, there were lines in the radio screen and it would randomly shut off and on when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697308November 3, 2025
ENGINE
In September 2025, the vehicle was shaking upon idle when we started it. We did a test and learned it was somehow losing coolant. We took it to a mechanic who discovered it was burning coolant in the 5th cylinder. They diagnosed the issue as blown head gaskets caused by the engine being machined incorrectly by the manufacturer. This resulted in the need for a short block removal and replacement, resurfacing the cylinder heads, replacing the head gaskets, among with many smaller repairs. The cost was over $8,000 total for a manufacturing error. If left unresolved, this could have caused further mechanical issues and potentially a crash or other safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695718October 27, 2025
AIR BAGS, SEATS
My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695830October 27, 2025
ENGINE
My 2018 Jeep Grand Cherokee suffered a sudden, catastrophic engine failure with no warning lights or alerts. Dealer confirmed the engine seized from overheating and cannot be repaired—replacement engines are on national backorder. This is my only vehicle, I’m 7 months pregnant, and I’ve been without transportation for 30+ days. This appears to be a widespread 3.6L Pentastar defect and a serious safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695659October 26, 2025
ELECTRICAL SYSTEM
I have a 2018 Jeep Grand Cherokee and the screen is delaminating and now my screen is completely black. I cannot do anything on my screen which controls everything in my car. I'm unable to have my heat or air come out of anything except defrost. I had the heat on to defrost my windshield, and it kept switching to a cold setting causing my windows to not defrost. My car will randomly call people from my contacts list or if I'm on a call will place it on hold or mute. When a feature is supposed to help with distracted driving this is doing anything but that and causes all drives to be very distracting. The temperature of my vehicle is constantly switching because of the screen issues. Before my screen went completely black if I was using GPS it would randomly switch my location sometimes to a different continent again causing for a very distracting and unsafe drive because I didn't know where I was going and had to fumble around to find my phone so I could get my maps and not make a wrong turn. I'm thankful a serious accident hasn't occurred yet because of this distraction but if it does Jeep will be taking responsibility. I have called a jeep dealership and states jeep is saying sorry about you, absolutely unacceptable. There is no warning when this happens it starts out as slow minor things happening and is now extremely unsafe to drive because of the distractions it causes. Not to mention no back up camera for that extra step of safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694820October 21, 2025
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694878October 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
A vehicle that is able to start and shift out of park without depressing the brake pedal can result in unintended vehicle movement which can cause a vehicle crash without prior warning and/or injury to others outside the vehicle. There has been a recall out for over an year yet no available solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693282October 14, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, and was unable to provide a date for parts availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693209October 13, 2025
AIR BAGS, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
My ACC/FCW LIGHT IS ON, I HAVE NOT BEEN IN A CRASH. AND WHILE DRIVING AFTER THIS LIGHT CAME ON MY PASSENGER HEADREST AIRBAG BROKE APART. AND MY CRUISE CONTROL IS OUT, ALONG WITH TRACTION CONTROL. MY CAR JUST WENT HAYWIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692310October 9, 2025
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon inspecting the vehicle, the contact noticed that the infotainment system screen was delaminated, which the contact related to the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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