Jeep Grand Cherokee Complaints (2009)

138 consumer complaints on file.

#11163395December 26, 2018
ELECTRICAL SYSTEM
WENT IN TO THE STORE CAME OUT PUT MY KEY IN AND IT DOES NOT START ALL THE DASH LIGHTS COME HAD IT TOWED HOME MY SON CAME OVER PUT KEY IN AND IT STARTED RIGHT UP ONE WEEK LATER THE SAME THING HAPPEN IT NOT READING MY KEY ALL THE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122387August 26, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
HAVE OWNED USED 2009 JEEP GRD.CHRKE. FOR 10 MONTHS 2 MONTHS IN TO OWNING NOTICED AT TIMES VEHICLE WOULD LOOSE POWER. PRESSING GAS PEDAL DID NOTHING. HAD TO PULL OVER SHUT JEEP OFF, WAIT A MINUTE THEN START JEEP BACK UP. THIS WORKED AND THE PROBLEM WENT AWAY. BUT OVER THE MONTHS IT BECAME MORE FREQUENT. I TOOK IT BACK TO DEALER AND HE COULD NOT FIND ANYTHING WRONG. NO CODES FROM ENGINE. I HAVE HAD THE NECESSARY MAINTENANCE DONE ON THE JEEP. THIS WEEK THE PROBLEM BEGAN ON FRIDAY AND CONTINUES ON. MY JEEP WILL NOT GO OVER 25 MPH. TAKING IT TO AUTHORIZED DEALER AND JEEP REPAIR ON MONDAY. BUT HAVING READ THE COMPLAINTS ON THIS SITE I HAVE VERY LITTLE FAITH THIS PROBLEM WILL BE FIX!!! EVEN THOUGH MY COMPLAINT MIMICS SEVERAL OF THE COMPLAINTS SENT IN TO THOSE THAT MANUFACTURER JEEPS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121565August 22, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING AT ANY SPEED AND THE STEERING IS LOST. THIS HAPPENS WHILE DRIVING AND HAS HAPPENED AT 60MPH AS WELL AS 35. THERE IS NO WARNING BEFORE IT HAPPENS. EXTREMELY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104539June 28, 2018
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT NOTICED THAT THE IGNITION SWITCH WAS IN THE OFF POSITION. THE VEHICLE WAS TOWED TO THE DEALER (GOLLING CHRYSLER DODGE JEEP RAM, 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI 48302, (248)-334-3600) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101629June 13, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S UNDERCARRIAGE WAS RUSTED DUE TO SALT EXPOSURE. THE VEHICLE WAS TAKEN TO CAR LINE (3335 JEFFERSON DAVIS HWY, STAFFORD, VA 22554) WHERE IT WAS DIAGNOSED THAT THE SHOCKS AND CONTROL ARMS HAD FRACTURED DUE TO THE RUST. IN ADDITION, THE FRAME AND SUSPENSION WERE SEVERELY RUSTED. THE CONTACT STATED THAT THE ENGINE PULLEYS, SHOCKS, BRAKES, AND ROTORS WERE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098329May 28, 2018
EXTERIOR LIGHTING
RIGHT REAR TURN SIGNAL BECAME TOTALLY INOPERATIVE AFTER WORKING INTERMITTENTLY. BULB AND BULB SOCKET CONNECTOR WAS REPLACED, FUSES WERE CHECKED. HAZARD LIGHT WILL NOT FUNCTION ON THIS BULB ALTHOUGH DRIVING LIGHT FUNCTION WORKS ON THIS BULB INDICATING BULB IS NOT THE ISSUE. ALSO, DRIVER'S SIDE LOW BEAM HEADLIGHT WILL NOT SHUT OFF AFTER IGNITION TURNED OFF. RECEIVED CODE B162B INDICATING POSSIBLE ISSUE WITH THE 'INTEGRATED POWER MODULE' ALSO REFERRED TO AS THE 'TIPM'. NOT HAVING A WORKING TURN SIGNAL CREATES AN EXTREMELY HAZARDOUS SITUATION AND SHOULD BE ADDRESSED BY THE DEALER. FAULTY TURN SIGNAL LIGHTS AND HEADLIGHT ISSUES ARE CHARACTERISTIC OF THE TIPM THAT WAS INSTALLED IN THESE VEHICLES BY CHRYSLER FOR WHICH AN IMMEDIATE SAFETY RECALL SHOULD BE ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098041May 25, 2018
UNKNOWN OR OTHER
FOB FALLING OUT OF IGNITION SWITCH. CAR WAS IN DRIVE BUT WAS NOT BEING DRIVEN AS WAS STOPPED AT GATE WHICH WAS OPENING. WHEN FOB FELL OUT ENGINE STOPPED. HAPPENED MULTIPLE TIMES NOW. THE DESCRIBED WAS THE MOST RECENT. VERY DSNGEROUS. WE PLAN TO TAKE IT TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090953April 30, 2018
AIR BAGS, VEHICLE SPEED CONTROL
TAKATA RECALL - AIR BAG WARNING LIGHT BEGAN BEING INTERMITTENT WHEN TRAVELING ON SECONDARY ROADS AND HIGHWAYS. IT IS NOW LIT AT ALL TIMES. I HAVE ALREADY HAD TO REPLACE THE SPEED CONTROL OPERATOR LEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083381April 5, 2018
ENGINE
VEHICLE WILL LOSE POWER WHILE DRIVING. SOMETIMES WILL LOOSE POWER WHILE PULLING OUT. VERY DANGEROUS WHEN PULLING ONTO THE HIGHWAY. HAVE TO PULL TO SHOULDER TO AVOID BEING REAR ENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076555March 6, 2018
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
VEHICLE TURNS OFF WHILE DRIVING, LOSS OF BRAKES, STEERING AND PROPULSION IS LOSS. VEHICLE DOES THIS RANDOMLY AND IT IS NOT THE FIRST TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055942December 21, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
VEHICLE SHIFTS INTO LOWER2ND GEAR WHILE DRIVING AT HIGHWAY SPEEDS ACCORDING TO OWNERS MANUAL THIS IS CALLED LIMP MODE AND NEEDS TO BE STOPPED PLACED IN PARK AND TURN IGNITION OFF AND RESTARTED TO CONTINUE DRIVING THIS HAS HAPPENED TO ME AND OTHERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030006September 26, 2017
POWER TRAIN
TRANSMISSION WILL DISENGAGE WHILE DRIVING AT ANY GIVEN SPEED. THE ONLY WAY TO CORRECT IT IS TO COAST TO A STOP, PUT THE TRANSMISSION IN PARK THEN SHUT OFF THE ENGINE AND RESTART. ONLY THEN WILL CAR BECOME DRIVABLE AGAIN. THIS IS EXTREMELY HAZARDOUS WHEN ON THE INTERSTATE OR EXPRESSWAY. CHECK ENGINE LIGHT COMES ON AND A CODE P2767 IS ALWAYS PRESENT WHEN THIS OCCURS. MY JEEP MECHANIC SAYS ITS AN EXPENSIVE REPAIR AS THE TRANSMISSION HAS AN INTERNAL SERVO SHORT AND HAS TO BE DISASSEMBLED TO REPAIR IT. MY JEEP ONLY HAS 56,685 ON THE ODOMETER. NOT COVERED UNDER WARRANTY AND I AM TOLD IS A COMMON PROBLEM WITH THIS MODEL TRANSMISSION. SOMEONE IS GOING TO GET KILLED TRYING TO COAST TO A STOP OR ACCELERATING TO GET ONTO A INTERSTATE WHEN THE TRANSMISSION SHUTS DOWN. HAPPENS AT ANY SPEED. TURNING, GOING STRAIGHT, HIGHWAY OR RURAL ROADS, BUMPS OR NO BUMPS, UPHILL OR DOWNHILL. COMES WITHOUT WARNING. ENGINE RPMS INCREASE BUT CAR IS JUST COASTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019628August 25, 2017
ELECTRICAL SYSTEM
MY VEHICLE IS A 2009 WITH THE EXACT ISSUE AS THE 2010. PLEASE REFERENCE BELOW FOR SAFETY RECALL/CONCERN: NHTSA CAMPAIGN NUMBER: 10V200000 REMEDY: DEALERS WILL INSPECT AND REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE AUGUST 23, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. NOTES: CHRYSLER'S RECALL CAMPAIGN NUMBER IS K08. OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV . HTTP://WWW-ODI.NHTSA.DOT.GOV/OWNERS/...OD_IDS=781815#
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012397August 2, 2017
WHEELS, TIRES:VALVE
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE FRONT DRIVER'S SIDE TIRE LOST AIR QUICKLY AND ABRUPTLY. THE CONTACT PULLED OVER AND NOTICED THAT THE VALVE STEM ON THE TIRE HAD FAILED AND FRACTURED APART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE STEMS ON THE VEHICLE HAD FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED ONE OTHER TIME, WITH THE REAR DRIVER'S SIDE TIRE. THE CONTACT SPOKE TO WORLD JEEP CHRYSLER DODGE RAM 681 SHREWSBURY AVE, SHREWSBURY, NJ 07702 WHO STATED THAT THE CONTACT SHOULD SPEAK TO GOODYEAR, THE TIRE MANUFACTURER. THE TIRE MANUFACTURER STATED THAT THE CONTACT SHOULD SPEAK TO THE VEHICLE MANUFACTURER AS THEY WERE NOT RESPONSIBLE FOR THE VALVE STEMS OR RIMS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, STATED THAT THEY KNEW NOTHING ABOUT THE MATTER, AND PROVIDED THE NUMBER TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 102,850. UPDATED 10/05/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956941February 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
4 ISSUES: 1.VEHICLE WILL NOT RESTART RIGHT AWAY AFTER THE KEY FOB HAS BEEN TURNED OFF AND SOMETIMES I HAVE TO GET OUT AND DISENGAGE THE BATTERY FOR IT TO START AGAIN. 2. KEY FOB WILL COME OUT OF IGNITION WHEN IT IS TURNED TO ACCESSORY. 4. KEY FOB IS ABLE TO COME OUT WHEN VEHICLE IS RUNNING. 3. SOMETIMES KEY WILL NOT COME OUT OF IGNITION IF IT LOCKS UP. THERE ARE RECALLS ON THIS PROBLEM WITH JEEPS BUT FOR SOME REASON NOT MY VEHICLE. I DID HAVE IT FIXED AT THE JEEP DEALER BUT IT IS DOING THE SAME THING AFTER $600.00 . THIS IS A SAFETY FEATURE WHEN THE KEY COMES OUT OF THE IGNITION BEFORE TURNING VEHICLE OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955631February 20, 2017
STEERING
MY VEHICLE HAS UNDER 65K MILES AND HAS GONE THROUGH 3 RACK AND PINION UNITS UNDER WARRANTY. THEY GO OUT EVERY 20K MILES OR SO. EACH TIME THEY DO, STEERING BECOMES LOOSE AND UNPREDICTABLE AND HAS THE POTENTIAL TO CAUSE A LOSS OF CONTROL OF THE VEHICLE. THIS ISSUE IS NOT UNIQUE TO MY VEHICLE AS I HAVE READ OF MANY OTHERS HAVING THE SAME ISSUE. THE MANUFACTURER REFUSES TO ADDRESS THE CORE ISSUE, THE RACK AND PINION UNIT IN THIS VEHICLE IS PRONE TO FAILURE AND NEEDS TO BE PERMANENTLY ADDRESSED. MY CURRENT RACK AND PINION UNIT WAS REPLACE JUST OVER A YEAR AGO, LESS THAN 6000 MILES AND IS ALREADY FAILING AGAIN. UNFORTUNATELY I DID NOT MAINTAIN ALL OF MY DOCUMENTATION AS I HAD NO IDEA THIS WOULD BE AN ONGOING CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927236November 21, 2016
FUEL/PROPULSION SYSTEM
EVERY TIME I FUEL MY CAR FUEL BACKS UP THE THE FUEL FILLER NECK AND SPILLS ALL OVER THE GROUND THIS SEEM TO BE A PROBLEM NOT ONLY IN JEEP CHEROKEES BUT IN THE WRANGLER TOO FROM WHAT I UNDERSTAND THIS IS A EVERY FUEL UP ONGOING PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926663November 17, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN THE PARK POSITION WITH THE KEYS OUT OF THE IGNITION, IT BEGAN TO INDEPENDENTLY ROLL BACKWARDS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918772October 25, 2016
ELECTRICAL SYSTEM
CAR IN PARK, REMAINS ON AFTER KEY HAS BEEN TURNED OFF AND REMOVED. KEY IS NEW AND REPLACED THIS YEAR. APPEARS TO BE SOMETHING IN THE IGNITION/ELECTRICAL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892895August 3, 2016
ELECTRICAL SYSTEM
09 JEEP GRAND CHEROKEE ELECTRICAL ISSUE - SECOND OCCURRENCE: LOST ALL DASH GAUGES, SPEEDOMETER, LIGHTING, RADIO, TURN SIGNALS, NO BRAKE LIGHTS AND HEAT/AC WHILE DRIVING DOWN THE HIGHWAY. I TOOK THE VEHICLE IMMEDIATELY TO THE DEALER WITH THE ISSUE SHOWING. I WAS TOLD THAT SOMEONE WOULD LOOK AT THE VEHICLE, HOWEVER, I HAD TO LEAVE THE VEHICLE WITH THE DEALER OVERNIGHT. IT APPEARS THE DEALER DID NOT LOOK AT THE VEHICLE UNTIL THE NEXT DAY. DEALER RETURNED THE VEHICLE UNABLE TO DETERMINE THE PROBLEM. TOLD TO BRING THE VEHICLE BACK WHEN THE PROBLEM OCCURS AGAIN. THIS IS A SAFETY ISSUE WHICH COULD HAVE RESULTED IN AN ACCIDENT. THE VEHICLE SHOULD BE RECALLED FOR SAFETY CONCERNS. THIS IS MY SECOND COMPLAINT TO NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee