Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#11010618July 25, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL TANK WAS BELOW THE BUMPER. THE DEALER RIVERHEAD DODGE (LOCATED AT 642 W MAIN ST, RIVERHEAD, NY 11901; (631) 727-1040) WAS CONTACTED AND CONFIRMED THAT THERE WAS NOTHING THE DEALER COULD DO SINCE THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-814-1480 AND STATED THAT THERE WAS NO RECALLS AND NOTHING COULD BE DONE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE FOR AN INSPECTION. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949823February 6, 2017
SUSPENSION, STEERING
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE FAILED TO REVERSE. THE CONTACT EXITED THE VEHICLE AND NOTICED THAT THE FRONT WHEELS WERE POINTING IN TWO DIFFERENT DIRECTIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TUBE THAT CONNECTED THE TIE ROD TO THE FRONT END BY THE DRIVER AND PASSENGER SIDE WHEELS WAS RUSTED AND FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE THE FAILURE MILEAGE WAS 196,000. UPDATED 07/12/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919199October 26, 2016
SEATS
THE DRIVER SEAT BRACKET SNAPPED LOOSE AT THE REAR LEFT SIDE THAT HOLDS THE SEAT TO THE FRAME WHILE DRIVING. I WAS MAKING A RIGHT HAND TURN WHEN I HEARD THE SEAT FRAME BREAK. NOW WHEN DRIVING THE SEAT IS VERY LOOSE AND MAKES A CLICKING NOISE WITH LOTS OF UNSTABLE SEAT MOVEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918060October 22, 2016
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
ON SEPT.2, 2014 I HAD MY 2011 JEEP GRAND CHEROKEE TOWED TO THE NEARSEST DEALER, MILFORD CHRYSLER, MILFORD, PA. I WAS DRIVING THE DAY BEFORE WITH FAMILY WHEN THE VEHICLE SUDDENLY STALLED IN AN ENTRANCE TO A PARKING LOT JUST AVOIDING AN ACCIDENT. MESSAGE CENTER SHOWED KEY NOT DETECTABLE. SEVERAL ATTEMPTS LATER IT TURNED OVER. TO PLAY IT SAFE I RETURNED HOME TO EXCHANGE VEHICLES. IT WAS MAKING HISSING SOUNDS SO I LEFT IT OUT OF THE GARAGE. THE NEXT DAY, IT WAS STILL MAKING NOISES. I CALLED FOR A TOW TO THE DEALER. I CALLED CHRYSLER AND THEY ADVISED ME OF A RECALL BUT THAT THE ENGINEERS WERE STILL TRYING TO DETERMINE WHY BUT THAT THE TIPM WAS MALFUNCTIONING. I WAS ALSO TOLD THAT A FINAL RECALL WOULD NOT COME OUT FOR ABOUT 3 MONTHS! I HAD NO CHOICE BUT TO GET MY VEHICLE REPAIRED. THEY HAD TO REPLACE THE BATTERY, FUEL PUMP, TIPM FOR A TOTAL OUT OF POCKET COST OF $2493.98. CHRYSLER EVENTUALLY REIMBURSED ME FOR THE TOTAL AMOUNT. ON NOVEMBER 20,2015 I WENT OUT AND FOUND THAT MY BLINKERS DID NOT WORK. IN FACT, WHEN ENGAGED, THE FOG LIGHTS BLINKED AND OR FLASHED. I TOOK IT TO MY ORIGINAL DEALER, R.I. SURESKY IN GOSHEN, NEW YORK. THEY RAN A SCAN AND FOUND THAT IT WAS CAUSED BY THE TIPM ! THIS MAKES TIPM #2!. I CALLED CHRYSLER, THE FINAL VERDICT, IT WAS NOT COVERED BY THE RECALL (FUEL PUMP RELATED ONLY). THE TECH REPLACED THE TIPM YET AGAIN AT AN OUT OF POCKET COST TO ME OF $1043.40. ON OCTOBER 21, 2016 THE ENGINE LIGHT CAME ON. I HAVE AN APPOINTMENT AT SURESKY'S ON MONDAY OCTOBER 24 TO RUN A DIAGNOSTIC ON IT. COULD IT BE TIPM RELATED? WE'LL SEE. I FEEL THAT CHRYSLER OWES ME $1043.40 FOR HAVING PARTS ( NEVER AVAILABLE IMMEDIATELY BY THE WAY) THAT ARE DEFECTIVE AND PLACE PEOPLE IN VERY DANGEROUS SITUATIONS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892969August 3, 2016
STEERING, SUSPENSION
WHEN DRIVING AT 45 TO 50 MPH THE FRONT END STARTS TO VIBRIATE AND STARTS TO SHAKE UNCONTROLLABLY,WHAT'S REALLY BAD IS THAT YOU DON'T KNOW WHEN IT WILL HAPPEN.I DROVE FROM SAVANNAH TO MICHIGAN AND BACK WITH NO PROBLEMS THAN WHEN YOU LEAST EXPECT IT THAN IT HAPPENS ! IT SHAKES SO BAD YOU CAN'T DRIVE SO YOU HAVE TO PULL OFF THE ROAD AND STOP AND IT SEEMS TO GO AWAY BUT IT MAY RETURN AFTER ANOTHER ONE OR TWO THOUSAND MILES. I HAVE BROUGHT TO SHOPS AND HAVE REPLACED FRONT END PARTS,BRAKES,TIRES ETC. THEY CAN'T FIND THE PROBLEM.I HAVE READ THAT IT'S A DISIGN FLAW WITH THE COIL SPRINGS BEING IN A BAD POSITION. GOOGLE JEEP DEATH WOBBLE.YOU WILL FIND. I WON'T SELL THE CAR BECAUSE I WOULDNT WANT TO PUT SOMEONE IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875676June 21, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 45-55 MPH, THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND VIBRATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT INDICATED THAT THE BUSHINGS, TIRES, AND STABILIZER BARS WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872909June 7, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
GASOLINE ODOR/CHECK ENGINE LIGHT HAVE HAD THIS VEHICLE MACHANICALLY CHECKED THE SMELL OF FUEL ON STARTUP WITH WINDOW LOWERED IS OVERPOWERING..THE CHECK ENGINE LIGHT CAME ON AND I HAD THE VEHICLE PLUGGED INTO SERVICE COMPUTER..WAS TOLD TOO CHECK GAS CAP/REPLACE..WHICH I DID..THE GASOLINE ODOR IS STILL PRESENT AND THE CHECK ENGINE LIGHT IS BACK ON..SO NEW GAS CAP ISNT THE PROBLEM. THERE ARE NO LEAKS ANYWHERE ON THE ENGINE OR AT THE GAS TANK, YET THE SMELL OF FUEL IS STILL PRESENT. NO GAS LINE LEAKS...WE NEED TO MAKE THESE TRUCKS IN AMERICA AGAIN WITH AMERICAN PARTS. HAVE ALWAYS OWNED JEEPS HAVE A 93 SPORT IN MY DRIVEWAY RIGHT NOW, BUT THIS '01 MAY BE MY LAST...LITERALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855521April 14, 2016
FUEL/PROPULSION SYSTEM
I AM CONCERNED THAT MY GAS TANK IS A HAZARD IF IN A REAR END COLLISION. MY GAS TANK IS IN THE REAR OF THE JEEP AND IF HIT IN THE BACK WOULD BE THE FIRST THING TO IMPACT. IT LOOKS THE SAME AS THE JEEPS THAT HAVE BEEN RECALLED. BUT I DON'T SEE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838776February 27, 2016
ENGINE
I TOOK MY VEHICLE INTO LARSON JEEP DODGE IN PUYALLUP, WA TO HAVE TWO RECALLS PREFORMED. ONE OF THE OPEN RECALL CAMPAIGNS ARE RECALL F25. THIS RECALL INVOLVES REPLACING THE ELECTRIC COOLING FAN. IF NOT REPLACED IT COULD SEPARATE CAUSING DAMAGE TO THE RADIATOR, ENGINE, OR BODILY INJURY. I PICKED UP MY VEHICLE ON THE DAY THAT IT WAS IN THE SERVICE DEPARTMENT. I SIGNED AND WAS GIVING A REPAIR ORDER NUMBER JECS380694 DATED 2/25/2016. THE INVOICE STATES THE RECALL WAS PREFORMED AND THE COOLING FANS WERE REPLACED AS DIRECTED BY THE RECALL CAMPAIGN. ON THE DRIVE BACK TO MY RESIDENCE I NOTED A RATTLE COMING FROM THE FRONT OF MY VEHICLE WITH INCREASED SPEED OR WHEN DRIVING OVER BUMPS. WHEN I RETURNED TO MY RESIDENCE I OPENED THE HOOD TO FIND OUT WHAT WAS CAUSING THE RATTLE. I NOTICED NONE OF THE UPPER GRILL BOLTS WERE INSTALLED AND THE GRILL WAS LOOSE. I THEN INSPECTED THE LOWER SKID PLATE OF THE VEHICLE AND NOTICED IT WAS LOOSE AND UNFASTENED AS WELL. I THEN INSPECTED THE COOLING FAN BLADES AND FOUND THEY HAD NOT BEEN REPLACED AS DIRECTED BY THE RECALL OR AS STATED ON THE REPAIR ORDER. I HAVE ATTACHED A COPY OF THE REPAIR ORDER AND PICTURES OF THE UNREPAIRED VEHICLE. I HAVE OPENED A CASE WITH DAIMLER CHRYSLER, CASE #28814838. I DID RETURN BACK TO LARSON DODGE 2/26/2016 AND REQUESTED THE HARDWARE BACK TO FASTEN MY GRILL AND SKID PLATE. THE SERVICE MANAGER AND SHOP FOREMAN INSPECTED MY VEHICLE AT THAT TIME. THEY INSPECTED, DETERMINED, AND ADMITTED THE RECALL WAS NOT PREFORMED. I INFORMED THEM I WOULD BE RETURNING HOME AND CONTACTING THE VEHICLES MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808497December 4, 2015
SEATS
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVERS SIDE AND THE FRONT PASSENGERS SIDE SEATS ELECTRIC HEATER ELEMENT FAILED AND OVER HEATED. THE CONTACT TURNED THE FEATURE OFF DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V197000 (SEATS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. ...UPDATED 02/08/16 *BF... UPDATED 05/03/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808047December 2, 2015
STEERING
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE IN ORDER TO STEER THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10795149November 20, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATED SEATS SEIZED TO FUNCTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEATING ELEMENTS MALFUNCTIONED AND RECOMMENDED THAT THE ELEMENTS BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 98,000. UPDATED 02/12/16*LJ UPDATED 02/18/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788421November 4, 2015
UNKNOWN OR OTHER
WHAT IS GOING WITH THE RECALL. HAD AN APPOINTMENT TO TAKE MINE JEEP IN IN SEPT. WHEN I GOT THERE THEY DID NOT HAVE THE HITCH TO GO ON THE BUMPER. I HAVEN'T HEARD FROM THEM. AND I DID NOT GET MY 100.00 GIFT CARD. I DID TAKE IT IN FOR THE INSPECTION AND THE LETTER I GOT SAID I WOULD GET IT THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780806October 8, 2015
ELECTRICAL SYSTEM
I AM EXTREMELY CONCERNED ABOUT MY INSTRUMENT PANEL. THE PROBLEM IS THE VEHCILE IS HAVING ODD INTERMINENT ISSUES WITH THE INSTRUMENT PANEL. THE GAS LIGHT, THE TACHOMETER, THE SPEEDOMETER WILL STOP WORKING. THE INTERIOR LIGHTS WILL COME ON. THE WINDOWS WILL STOP WORKING, ETC. THIS POSES A DANGER SINCE I DON'T KNOW HOW FAST I AM GOING AND MY ALL MY INTERIOR LIGHTS COME ON AT NIGHT. I AM EXTREMELY CONCERNED ABOUT SAFETY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777803September 26, 2015
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON INTERMITTENTLY. IT DID THAT ABOUT EVER FIVE MINUTES. IT HAS DONE THAT SINCE THAT DATE. I TOOK IT TO THE FARICY BOYS JEEP DEALER IN COLORADO SPRINGS, THEY STATED THAT THE AIR BAG WAS NOT WORKING. I ASKED IF THIS WAS A SAFETY ITEM TO BE PAID FOR BY THE MANUFACTURE. HE SAID "NO." HE SAID I HAD TO PAY FOR THIS REPAIR IF I WANTED A NEW AIRBAG. I FIND THIS REPLACEMENT COST FOR THIS ITEM STRANGE FOR TWO REASONS. ONE: I BELIEVE THIS IS A SAFETY ITEM, AND TWO: AIRBAGS ARE BEING RECALLED FOR A NUMBER OF DIFFERENT CARS AT THIS VERY TIME AND ARE BEING REPLACED AT NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767545September 22, 2015
STEERING
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED. THE CONTACT HAD TO APPLY EXTREME FORCE TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V007000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765170September 18, 2015
STRUCTURE:BODY, ENGINE, WHEELS
VEHICLE WAS CRASHED INTO A CEMENT POLE HEAD ON. RADIATOR BROKEN COMPLETELY, ENGINE AS BEEN PUSHED UP ALL THE WAY TO THE WINDSHIELD, HEADLIGHT FLEW OFF TIRES POPPED, YET AIRBAG DIDN'T DEPLOY. AS A RESULT I SUFFER FROM CHEST AND RIB BRUISING FROM HITTING STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746783August 6, 2015
STEERING, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED A SECOND TIME. ON A SEPARATE OCCASION, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735940July 23, 2015
ENGINE
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE TEMPERATURE GAUGE STARTED TO RISE INDICATING THAT THE VEHICLE WAS OVER HEATING. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE BLADES ATTACHED TO THE MOTOR FAN FRACTURED INTO PIECES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE IN NHTSA CAMPAIGN NUMBER: 06V199000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736114July 23, 2015
STEERING
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN AND REQUIRED EXCESSIVE FORCE IN ORDER TO DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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