Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11342287July 30, 2020
ELECTRICAL SYSTEM
FRONT JUMP POST HAS MELTED CAUSING FIRE HAZARD AND MAJOR SAFETY ISSUE. CAR WILL NOT START BECAUSE OF THIS ISSUE. THE CAR WAS IN MOTION AND CUT OFF AT A TRAFFIC LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341737July 27, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SEVERAL ISSUES WITH THIS LEMON. NOT HAPPY WITH MY 2017 JEEP GRAND CHEROKEE -ENGINE MOUNT REPLACED AT 46,000 MILES...(REPLACED OCT 2019) SERIOUSLY???!!!! THIS EARLY IN THE VEHICLE'S LIFE??!!! -AC CONDENSER (REPLACED MAY 2020) -CRACKED RADIATOR-(REPLACED JULY 2020) -NEW BATTERY- (REPLACED JULY 2020) -EVAP PURGE HOSE -(REPLACED JULY 2020) -EVAP PURGE SOLENOID-( REPLACED MARCH 2020) WILL HAPPILY PROVIDE DOCUMENTATION IF REQUESTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337632July 6, 2020
ENGINE, UNKNOWN OR OTHER
WHEN I TURN THE CAR OFF. IT AUTOMATICALLY STARTS UP. IT DOES THIS PERIODICALLY. THIS OCCURS WHEN THE VEHICLE IS STATION AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337758July 6, 2020
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT UPON HIS WIFE EXITING THE VEHICLE TO GRAB AN ITEM OUT OF THE HOUSE, THE VEHICLE HAD INDEPENDENTLY ACCELERATED FORWARD AND BARRELED INTO HIS GARAGE DOOR. THE CONTACT STATED THAT HIS WIFE WAS UNCERTAIN IF THE VEHICLE HAD BEEN PLACED IN DRIVE OR PARK UPON EXITING THE VEHICLE. THE CONTACT STATED THAT HIS WIFE HAD DISENGAGED THE KEY FOB UPON EXITING THE VEHICLE AND THAT ALL FOUR DOORS WERE SHUT. THE DEALER BRANDYWINE CHRYSLER JEEP DODGE RAM (3807 KIRKWOOD HWY, WILMINGTON, DE 19808) WAS NOTIFIED OF THE FAILURE AND INFORMED HIM THAT WHETHER OR NOT THE VEHICLE WAS PLACED IN PARK OR DRIVE, THE VEHICLE SHOULD HAVE RESET ITSELF INTO THE PARK POSITION ONCE THE KEY FOB WAS REMOVED AND ALL FOUR DOORS WHERE SHUT. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND A CLAIM WAS FILED. THE VEHICLE HAD BEEN PLACED UNDER NHTSA RECALL NUMBER18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL) AND HAD YET TO BE REPAIRED; THE CONTACT NEVER RECEIVED A NOTIFICATION REGARDING THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11331394June 29, 2020
UNKNOWN OR OTHER
WHILE DRIVING MY 2017 JEEP, I RECEIVED A WARNING ON THE DASH WITH A DING THAT SAID SERVICE SHIFTER. MY VEHICLE HAD APPROXIMATELY 31,000 MILES. IT WOULD NOT SHIFT OUT OF DRIVE AND INTO PARK. I WAS ABLE TO DRIVE IT BUT IT WAS CONSTANTLY DINGING WITH THE SERVICE SHIFTER ERRED.WHEN I STOPPED I COULD NOT MOVE THE SHIFTER. I HAD TO STOP KILL THE ENGINE AND WAIT SEVERAL MINUTES BEFORE THE ERROR CLEARED AND I WAS ABLE TO SHIFT THE VEHICLE. I TOOK IT TO OUR JEEP DEALER TO BE REPAIRED. HE REPLACED THE SHIFTER HARNESS. I HAVE READ MANY JEEP OWNERS HAVE HAD THIS PROBLEM AND HAVE HAD THE SHIFTER REPLACED ONLY TO HAVE IT OCCUR AGAIN. IT COST OVER $500 TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331031June 26, 2020
ELECTRONIC STABILITY CONTROL (ESC)
AUTOMATIC SHUT OFF WAS ENGAGED AT A RED LIGHT. RED LIGHT TURNED GREEN IN WHICH I PUT MY FOOT ON GAS TO ACCELERATE. VEHICLE WOULD NOT MOVE AND MESSAGE APPEARED ON DASH TO 'SHIFT VEHICLE INTO PARK'. I SHIFTED THE VEHICLE INTO PARK WHEN THE VEHICLE BECAME LOCKED IN PARK AND WOULD NOT SHIFT GEARS. ENGINE COMPLETELY SHUT OFF AND WOULD NOT RE START, LEAVING MY STRANDED IN THE MIDDLE OF THE ROAD. AFTER SITTING IN THE ROAD FOR ABOUT 15 MINUTES AND MULTIPLE ATTEMPTS TO RE START, THE VEHICLE FINALLY RE STARTED. I TOOK THE VEHICLE INTO THE SHOP TO GET LOOKED AT, NO CODES ARE SHOWING ON THE COMPUTER AND ISSUE COULD NOT BE RE DUPLICATED. I HAVE SEEN SIMILAR ISSUES HAVE BEEN HAPPENING TO OTHERS. I CALLED JEEP CORPORATE WHERE THE GENTLEMAN TOLD ME TO 'RECORD EXACTLY WHAT HAPPENS NEXT TIME AS IT'S HAPPENING'. THAT'S A WONDERFUL SUGGESTION AND ALL BY MY BIGGEST CONCERN WHEN THIS HAPPENS IS TO GET OUT OF THE ROAD AND NOT VIDEO WHAT IS HAPPENING, TERRIBLE CUSTOMER SERVICE! I AM SCARED TO DRIVE THIS VEHICLE FOR FEAR OF IT HAPPENING AGAIN AND POTENTIALLY CAUSING AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329734June 19, 2020
STRUCTURE:BODY
PAINT BUBBLING UP ON HOOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324035May 10, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I BOUGHT A 2017 JGC LIMITED 2 WEEKS AGO. IT HAS 31,500 MILES. THIS WEEKEND, THE 'SERVICE SHIFTER' WARNING CAME ON, THE ENGINE WOULD NOT START, THE IGNITION STAYED ON AND WOULD NOT TURN OFF THOUGH THE ENGINE WASN'T RUNNING. THE SHIFTER LIGHTS FLASHED CONTINUOUSLY, THE WARNING SCREEN FLASHED THROUGH SEVERAL WARNINGS CONTINUOUSLY ALL NIGHT. THE BATTERY WAS DEAD THE NEXT MORNING. THE BACK DOORS WILL NOT OPEN, DISALLOWING ME ACCESS TO THE BATTERY (UNDER THE PASSENGER SEAT). THE CAR WOULD BUCK AT INTERSECTIONS WHEN I WAS DRIVING IT LAST WEEK. THE ELECTRONICS ARE POORLY ENGINEERED AND TESTED. REMINDS ME OF THE ENGLISH RANGE ROVER. I DON'T KNOW WHAT TO DO NOW AS THE CAR IS STUCK ON MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323527May 6, 2020
AIR BAGS, SEATS
HI! I WROTE IN APRIL 26, 2020 EXPLAIN MY SITUATION AND I DON'T RECEIVE ANSWER FROM US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322882April 30, 2020
SUSPENSION
THE VEHICLE, 2017 JEEP GRAND CHEROKEE, WAS PARKED (NOT RUNNING & NO OCCUPANTS) UNDER OUR CAR PORT. AN EXTREMELY LOUD POP/EXPLOSION WAS HEARD AND MY SPOUSE SAW THE JEEP ROCKING FROM SIDE TO SIDE (NO ONE WAS NEAR IT). I WENT TO MOVE IT INTO OUR GARAGE AND THE 'SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY' WARNING CAME ON. THE REAR END OF THE VEHICLE IS VERY LOW WITH THE WHEEL WELLS BARELY ABOVE THE LOW PROFILE TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322323April 26, 2020
AIR BAGS, SEATS
MY SUV IS STATIONARY IN CITY STREET. I PUT THE IGNITION IN ACCESSORIES AND I START TO CLEAN WITH A DRY CLOTH THE PASSENGER SEAT AND PASS A CLOTH FOR THE HEAD OF SEAT, IS ACTIVATE THE HEAD RESTRAINT. MY SUV NEVER HAVE A CRASH. I GO IN 23 APRIL 2020 TO AUTOCENTRO SERVICE CENTER DODGE, JEEP AND CHRYSLER IN CAGUAS, PUERTO RICO AND EXPLAIN MY SITUATION AND THEN TELL ME I HAVE TO PAID THE PARTS (ACTIVE HEAD RESTRAINT) AND THE COST IS $994.00 AND LABOR IS $140.00 BECAUSE THE WARRANTY OF MY SUV IS EXPIRE. I REFUSE TO PAID THAT BECAUSE I THINK IS DEFECT OF MANUFACTURE BECAUSE MY SUV I DON'T HAVE ANY CRASH. PLEASE LET ME KNOW HOW THIS SITUATION CAN BE RESOLVED. THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317527March 11, 2020
FUEL/PROPULSION SYSTEM
ABOUT A YEAR AGO I WAS NO LONGER ABLE TO PUT GAS IN MY CAR UNLESS I INVERTED THE HANDLE OF THE PUMP. I FINALLY TOOK IT TO DODGE TO GET IT FIXED. I HAD A PREVIOUS DODGE VEHICLE THAT HAD A SIMILAR ISSUE WITH THE FILLER NECK AND IT WAS FIXED ON A RECALL. I WAS EXPECTING THIS TO BE THE SAME, BUT THE DEALER TOLD ME IT WAS A BAD GAS TANK AND NEEDED REPLACING FOR SEVERAL THOUSAND DOLLARS. THEY REPLACED THE GAS TANK AND IT DID NOT FIX THE PROBLEM! NOW THEY ARE SAYING CHRYSLER IS BLAMING THE GAS PUMPS, AND THEY HAVE NO SOLUTION TO THE PROBLEM, AFTER CHARGING ME FOR A NEW GAS TANK! THEY NEED TO DETERMINE THE CAUSE OF THIS PROBLEM WITH THEIR DESIGN, AND FIX IT VIA RECALL, AND REIMBURSE ME FOR UNNECESSARY REPAIRS WHICH DID NOT FIX THE PROBLEM. I HAVE BEEN ADVISED THAT MANY CARS ARE COMING IN WITH THIS PROBLEM INCLUDING DURANGOS. I ALSO HAVE A 2020 JEEP I JUST BOUGHT AND THAT VEHICLE HAS HAD THIS SAME ISSUE A FEW TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316835March 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY ELECTRONIC STABILITY CONTROL TURNED OFF AND WON'T TURN ON, MY FCW FRONT COLLISION WARNING IS OFF A WON'T TURN ON BUT THE SENSORS IN THE FRONT WORK FINE AND DETECT OBJECTS NEAR THE BUMPER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316597March 6, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
CAR CRANKS BUT WILL NOT START!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311567February 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS STOPPED AT A STOP LIGHT ON A BUSY 4 LANE HIGHWAY WHEN MY 2017 JEEP GRAND CHEROKEE STALLED AND WOULD NOT RE-START. THE ENGINE LIGHT CAME ON, I COULD NOT PUSH THE BREAK PEDAL IN. I CALLED U-CONNECT ROADSIDE AND THEY SENT A TOW TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311605February 26, 2020
ENGINE
THERE WAS A POOL OF OIL COLLECTING IN A CHANNEL LOCATED ON THE ENGINE BLOCK. MY FIRST THOUGHT WAS THIS COULD BE A FIRE HAZARD UNDER THE RIGHT CONDITIONS. I HAVE LESS THAN 12,000 MILES ON THE 2017 VEHICLE. FIRST, I SAW THE OIL LEAK IN MY DRIVEWAY, CHECKED MY OIL AND WAS A QUART LOW. I TOOK IT INTO THE DEALER WHO IDENTIFIED THE LEAK COMING FROM THE OIL FILTER HOUSING UNIT. I WANT TO DOCUMENT THIS WITH NHSTA . THERE ARE A GROWING NUMBER OF OTHER OWNERS OF THIS VEHICLE WHO BELIEVE THERE SHOULD BE A RECALL ON THIS PART, OUT OF SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309362February 15, 2020
POWER TRAIN
THE TRANSMISSION STOPPED WORKING WHILE DRIVING. THE CAR STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THE JEEP HAS 57,067 MILES AND NOW IT DOES NOT DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309202February 14, 2020
SERVICE BRAKES
AFTER A FEW MINUTES WHEN THE CAR IS PARKED AND STATIONARY ON AN INCLINE IN OUR DRIVEWAY, IT WILL ROLL ABOUT 3-4 FEET AND THEN STOP ON ITS OWN, ALL WHILE VEHICLE IS IN PARK. THIS DOES NOT HAPPEN EVERY TIME IT IS PARKED ON AN INCLINE, SEEMS TO HAPPEN RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306730February 3, 2020
SEATS
POWER SEAT WAS ADJUSTED ALL WAY BACKWARDS AND STOPPED WORKING. CAN NOT ADJUST SEAT TO DRIVE IT CORRECTLY.THE VEHICLE WAS SITTING STILL IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302275January 27, 2020
FUEL/PROPULSION SYSTEM
WHEN TRYING TO FUEL OUR VEHICLE THE HANDLE CONSTANTLY STOPS, THINKING IT IS FULL. HOWEVER, MY WORK AROUND IS TO TURN THE HANDLE TO 3'OCLOCK AND ITS ABLE TO FILL THE VEHICLE WITHOUT INCIDENT, HOWEVER, YOU HAVE TO HOLD THE HANDLE IN THAT POSITION THE ENTIRE TIME. I HAVE SEEN OTHER PEOPLE POST ABOUT THIS TOO. NEVER HAD THIS ISSUE WITH MY 2015 JEEP. PLEASE NOT THAT THIS HAS BEEN HAPPENING EVERY SINCE WE PURCHASED THIS VEHICLE IN MAY OF 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee