Jeep Compass Complaints

4,014 consumer complaints on file.

#11482321August 31, 2022
ENGINE, SUSPENSION, SERVICE BRAKES
I have taken my jeep to get the thermostat sensor put in for the second time. This jeep has multiple mechanical issues that i have taken into a mechanic shop for fixing now the check engine light on.jeep came from drive time with these issues since I had the car they need to recall these jeep because it's a safety issue for possible accident.the issues have been a problem since 2020 when I got it and every year from then
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482006August 30, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
8/30/2022 Started the vehicle in the drive way foot still engaged on break and the vehicle accelerated forward with my foot on break and damaged my home and vehicle. 8/28/22 Emergency Break engaged on its own and we couldn’t move the vehicle it was turned off and restarted. 8/27/22 vehicle information screen was blank and black after starting the vehicle..this happened at least three times.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11481738August 29, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The on off start failed to operate. It didn't start two mornings and I had to have it jump started. It failed to start while parking. The sheck auto start light finally came on. I called the jeep dealer and I can't get an appointment until October and i am afraid to drive the car like this. In 2020 it malfunctioned while I was driving over Red Mountain pass on a cliff edge and luckily wasn't killed. They repaired it. but now it is n ot working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481775August 29, 2022
SUSPENSION
I was informed about my rotting subframe on my 2009 Jeep Compass about a year ago. I took it to a Jeep dealer for a second opinion as well as contacted Jeep. I was told about some extended warranty that I was not eligible for. Now, 1 year later, my vehicle will not pass inspection without replacement of the subframe. I contacted Jeep again. Of course, since this was extension of warranty, only the original owners were notified. This should have been a recall. This is a safety hazzard and should not have happened to vehicle just over 10 years. Jeep purposely did not issue a recall to save money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481906August 29, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
While drive the abs, 4wd, and traction control lights came on. Never done this before. I was only 2 minutes from from home. Once I arrived home I turned it off to restart it and only the abs and traction control came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481344August 26, 2022
UNKNOWN OR OTHER, AIR BAGS
My driver side passenger headset deployed without warning, on Sunday 8/21/22, while my husband was driving the car with vin # [XXX]. I called the dealer on 8/26/22 and provided the last 8 #s from the vin, per the dealer repair shop rep at 10:22am; which stated no recalls on the headrests and due to the mileage of 109k it would not be covered anyway. So, I sharing my safety concerns since the passenger side deployed the driver's side headrest can do the same thing and worst while I am driving. Dealer called was called: Robert Hutson Chrysler Dodge Jeep Ram Trucks on 2500 1st Ave SE, Moultrie, GA 31788 and ph # (229) 891-4000. Please feel free to contact me. Thank you for you time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481462August 26, 2022
SEATS
Headrest deployed, it can be inspected upon request. Headrest eployed after just closing the door, it impacted hard against the back of my head while parked, had this happened while driving it would've caused a serious accident. After getting home safely I did a quick resesrch of this issue with several reports from other car owners, plan on going to the dealer tomorrow to report the issue with them. Since it just happened I will report it to the dealer tomorrow but will keep a record for insurance report. No, there was no signs or alarms when the system failed, just with a visual inspection you can see broken plastic where it was supposed to be connected.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11481471August 26, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The week after I purchased it, the warning for my eco fuel came on and then service engine light. I was traveling at 45 mph and it instructed me to pull safely to the side of the road. Before I could do so, the car seized and jerked to a halt at a slowing speed of 10pm. The car had to be towed, “reset”. Since then I get the same alerts, the car will not accelerate when this happens and then slowly declines and shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481148August 25, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The stock radio is extremely hazardous. It started to delimite. It glitches all the time and takes my focus off the road. It randomly calls people, changes important settings such as safety features like the turn signal warning alerts and other functions. It changes the climate controls as well. I have to keep it off at all times due to the issues. There are lots and lots of other jeep/doge owners who have the same issues as I do. This needs to be recalled and taken care of for the safety of people and driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481191August 25, 2022
ELECTRICAL SYSTEM
The truck just stopped in the middle of the highway. I came to a red light when it turned green the car would not move. The emergency brake engaged and would not disengage to allow the car to be placed in neutral. All power was loss with no warning or check engine notification. Come to find out both batteries were bad. Having the vehicle only 4 months and no one wants to take responsibility for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481219August 25, 2022
ENGINE, VEHICLE SPEED CONTROL
In May 2020 as I was driving down the road at approximately 50 mph I suddenly lost the ability to accelerate and dropped down to 25 mph immediately. I tried to accelerate, but the vehicle would not go over 25 mph. The check engine, traction control and another light illuminated on the dash. I pulled the vehicle over and shut it off. I waited approximately 5 minutes and restarted the vehicle. All of the lights went off except the check engine light. I started to drive again and it appeared that I had function back with the accelerator. This happened again several days earlier. It seemed to happen most when I needed to accelerate to climb a hill or slight incline. This is not safe, especially when in traffic or with traffic behind you. I brought it to my local garage and it was diagnosed with a bad throttle body sensor. The sensor was replaced in May 2020. I have just begun having similar issues again recently. The vehicle seems to hesitate when the accelerator is pressed as though it is not getting enough gas. I brought it is to the garage again, and again it was diagnosed with a bad throttle body sensor. This is not something that should be replaced twice in 2 years?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481030August 24, 2022
UNKNOWN OR OTHER
i have a rear view camera that went out 4 times during the warranty period , there is now 50K on jeep compass 2018 and camera is out completely, i am wondering if others are having this problem and why isn't this on a recall, thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480838August 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Back Up camera says “check surroundings” but is a completely black screen. Sometimes it works, sometimes it doesn’t…… most of time it doesn’t work. Sometimes it stays on when I’m driving forward as well. With the amount of complaints online about the 2018 Jeep Compass camera issues…. There should be a recall as it’s a safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480569August 22, 2022
AIR BAGS
2019 Jeep Compas Sport still under warrenty was involved in a head on collision with an estimated speed of 40 mph. The airbags did not inflate.I was not able to remove my child from vehicle to safety. Sprain of ligaments of cervical and thoracic spine ,Cervicalgia ,Precordial pain ,Thoracic pain. Two months have passed and i still have a problem picking up my 1 year old when Im actualy able to. The seatbealt injury sustaned has undeniably resulted in medical problems aswell as everyday hardship in my physical abilities. No warning lamps, messages or other symptoms were noticably present.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11480363August 20, 2022
EXTERIOR LIGHTING
OEM Xenon headlight do not turn on at all while vehicle is running at times, other times they will turn on a few minutes after vehicle has been running and stay on until it is turned off, makes no difference if switch is on the headlight on position or auto. Turned on high beams turns off the fog light and does not turn on either low beam or high beam. No solution has been found with 2 master mechanics have looked at it and internet search revealed other people are having this issue with no resolution. This is a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480021August 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I've recently out of the blue developed problems with my car. For some reason it want crank ( 2), air-conditioner making popping noise as well stopped working, and it also jerks shortly after cranking ( like a hiccup. Please let me know something as quickly as possible if my vehicle has any recalls. I would highly appreciate it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480074August 18, 2022
ENGINE
Engine would intermittently stall while driving without warning. Some cases the engine would go into limp mode and other cases the engine would completely shut off. Problem occured while driving on city streets as well as driving on highway at highway speeds. Severe risk of collision occurred multiple times to myself and all other vehicles around me. A local repair shop misdiagnosed the problem multiple times as there was no check engine light present. A private mechanic determined that my vehicle needed the Chrysler s89 recall fix. A licensed dealership declined to perform the recall because my vehicle was manufactured in November of 2015. The private mechanic replaced the three electrical terminals that connect to the crank/camshaft sensors which unofficially completed the Chrysler s89 recall fix. Vehicle ran problem free for two weeks with about 300 miles driven before engine stalled again this time with check engine light illuminated as well as an emissions light. Vehicle was towed to a licensed dealership. Licensed dealership found codes C2101 and P2173. Dealership replaced throttle body and a sensor. Between a local repair shop, a private mechanic, a licensed dealership and multiple tow companies I spent over 3,000 dollars (assuming the throttle body failure is a result of the Chrysler s89 recall).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479912August 18, 2022
ENGINE
Oil was changed last year and within 48 hours all leaked out, no issue found with oil filter such as torn gasket, double gasket, twisted gasket, etc. Refilled and installed new filter and randomly there would be oil spots. Next 2 oil changes we ran into the same issue with slow leaks, random leaks, etc. with no reason why. This last time, the technician stated that it has been seen frequently on Jeep Compass vehicles in their shop. In researching we found there is a known issue where the oil cooler sheet metal is too thin and it easily warps which prevents a solid seal on the oil filter causing leaks. When I called our local dealership the service manager agreed and said they have the new replacement part in stock and are frequently changing them due to this issue. I believe this should be a recall as there is a safety risk if it randomly decides to leak out all the oil while driving down the road, or randomly leak any amount of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479987August 18, 2022
AIR BAGS
The contact's daughter owned a 2020 Jeep Compass. The contact stated that while her daughter was driving at approximately 2 MPH in a parking lot, she was involved in a head-on collision. The vehicle was listed as totaled by the insurance company. The contact's daughter and niece were injured when the air bags did not deploy, causing her daughter and niece to strike their foreheads on the steering wheel and the passenger’s side dashboard. The contact's daughter was unaware if any warning lights were illuminated. A police report was filed. The contact's daughter and niece did not seek medical attention. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11479735August 17, 2022
ENGINE
Vehicle seems to be consuming oil at a rapid pace. The vehicle does not leak oilt. I had to add over two quarts of oil on 8/16. This has happened between the last time I got the oil changed and the next scheduled oil change. The vehicle just suddenly stalled in traffic while driving with not warning. This has happened multiple times since we have owned it. No low oil notification alert. It is going in for service this evening. The dealer says there is not a recall on this VIN yet I am reading about a recall for this same oil consumption issue that we are having.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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