Jeep Compass Complaints

4,014 consumer complaints on file.

#10421588August 26, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE WOULD DRIFT FROM LANE TO LANE ABNORMALLY WHEN DRIVING 60 MPH IN RAINY WEATHER. THE VEHICLE WAS TAKEN TO HAVE THE TIRES REPLACED WHEN HE WAS ADVISED BY THE MECHANIC THAT THE FRONT LOWER BALL JOINTS WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421646August 26, 2011
SUSPENSION:FRONT, STEERING
MY 2008 JEEP COMPASS, WITH APPROXIMATELY 32,000 MILES, REQUIRED THE LOWER BALL JOINTS TO BOTH BE REPLACED OR RISK A SERIOUS POTENTIAL SAFETY HAZARD. THESE PARTS SHOULD HAVE LASTED AT LEAST TWICE AS LONG AS THEY ACTUALLY DID AND THE TECHNICIAN AT THE JEEP DEALERSHIP I SPOKE WITH SAID THIS IS A RECURRING PROBLEM ON THIS MODEL OF JEEP WITH THIS SPECIFIC PART. WE TOOK THE VEHICLE IN TO HAVE IT INSPECTED BECAUSE IT WAS RIDING ROUGH. IF WE HAD NOT TAKEN THIS VEHICLE TO THE DEALERSHIP FOR INSPECTION AT THE TIME WE DID THEN THERE WAS A STRONG POSSIBILITY THAT THE PARTS FAILURE (LOWER BALL JOINTS) COULD HAVE CAUSED A CATASTROPHIC FAILURE OF THE FRONT END RESULTING IN THE WHEEL AND TIRE SEPARATING FROM THE VEHICLE. THIS IS A DEFINITE SAFETY CONCERN FOR ANY FAMILY WHO OWNS THIS MODEL OF JEEP. WE HAVE WRITTEN A LETTER DIRECTLY TO CHRYSLER CUSTOMER CARE DESCRIBING THE PROBLEM AND TELLING THEM OF OUR DISSATISFACTION WITH THE PART BOTH NEEDING REPLACED WELL BEFORE THIS PART SHOULD NORMALLY BE DUE FOR INSPECTION. WE FEEL THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE CONSIDERED FOR A PARTS RECALL BY CHRYSLER. WE SOLELY WISH TO FORWARD ON OUR SAFETY CONCERN TO YOUR ORGANIZATION FOR FURTHER REVIEW. WE SUSPECT THAT THIS ISSUE MIGHT BE A TREND AND WE WANT TO MAKE SURE OUR CONCERN IS VOICED; MAINLY IN ORDER TO PREVENT A FUTURE INCIDENT IN WHICH A FAMILY IS DRIVING DOWN THE ROAD AND THEIR WHEEL SEPARATES FROM THE VEHICLE CAUSING A SERIOUS COLLISION OR POSSIBLY A DEATH. THANK YOU FOR YOUR CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420889August 21, 2011
STEERING:LINKAGES:TIE ROD ASSEMBLY
LAST YEAR, 2010 I HAD TO REPLACE THE TIE RODS IN MY 2007 JEEP COMPASS 4X4. IT ONLY HAD 36,000 MILES AT THE TIME. NOW I'M TOLD THE BALL JOINTS ARE BAD. I CAN'T DRIVE MY CARE BECAUSE IT THROWS ME ALL OVER THE ROAD. A VERY DEFINITE SAFETY PROBLEM, NOT TO MENTION THE MONEY I'M SHELLING OUT FOR THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419944August 18, 2011
ENGINE AND ENGINE COOLING:ENGINE
I OWN A 2011 JEEP COMPASS FOR 2 WEEKS WHEN I STOPPED AT A STOP SIGN, STOPPED AND TOOK OFF. ONCE I TOOK OFF THE JEEP ENGINE JUST STOPPED. I COULDN'T TELL IT UNTIL I TRIED TO TURN AND HAD NO CONTROL! THE DEALERSHIP SAID THE ENGINE NEEDED AN UPDATE CODE, THAT THEY DON'T HAVE YET FOR THE 2.4L ENGINE. SO NOW I HAVE A CAR WITH LESS THAN 2600 MILES ON IT IN THE SHOP THAT WE CAN'T DRIVE. WHY WOULD THEY SELL A CAR THAT SHUTS OFF FOR NO REASON AND THEY KNOW ABOUT IT? I HAVE 2 SMALL CHILDREN THANK GOD THEY WERE NOT IN THE CAR WITH ME. NOW WE ARE IN A RENTAL. THANKS JEEP. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418397August 10, 2011
FUEL SYSTEM, GASOLINE
FUEL OVERFLOWS AND SPILLS OUT OF GAS TANK OPENING WHEN FILLING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416501August 1, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:GLASS, SIDE/REAR
I SHUT THE HATCH ON MY 2011 JEEP COMPASS THAT WAS SITTING IN MY DRIVEWAY AND THE BACK WINDOW SHATTERED. I TOOK IT UP TO THE DEALERSHIP WHERE I GOT IT, THEY TOOK PICTURES AND SUBMITTED THEM TO CHRYSLER AND THEY REFUSED TO REPLACE AND REPAIR THE WINDOW BECAUSE THEY SAID THERE IS NO POSITIVE WAY TO DETERMINE IF IT WAS A MANUFACTURE DEFECT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416364July 30, 2011
FUEL SYSTEM, GASOLINE
WHILE FILLING THE FUEL TANK ON MY 2007 JEEP COMPASS, WHEN THE PUMP SHUT OFF, A LARGE AMOUNT OF GAS REGURGITATED FROM THE FILLER NECK SPILLING ALL OVER ME, THE GROUND AND MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414013July 21, 2011
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
THE PROBLEM VEHICLE IS A 2011 FWD JEEP COMPASS. ON 5/31/11 WITHIN THE FIRST 10 (TEN) MILES OF OWNERSHIP THE VEHICLE STALLED OUT ON ME WHILE STROPPED AT A TRAFFIC LIGHT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO RESTART IT WITHOUT ANY DIFFICULTY. ON 6/19/11 (WHILE IN MOTION), WITHOUT ANY ADVANCE INDICATION OF A PROBLEM THE VEHICLE TOTALLY LOST POWER. I PUT IT IN NEUTRAL AND WAS ABLE TO ROLL IT OUT OF TRAFFIC AND INTO A TURN LANE. THE VEHICLE STRUGGLED TO RESTART BUT DID AFTER A COUPLE OF TRIES, A "CHECK ENGINE" LIGHT CAME ON AND REMAINED ON FOR APPROXIMATELY 30 MILES. AFTER WEEKS, I AM STILL WAITING FOR AN "INSPECTOR" TO EXAMINE THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414017July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL
(AMONG OTHER PROBLEMS), THIS 2011 JEEP COMPASS HAS TRANSMISSION DIFFICULTIES. ON MULTIPLE OCCASIONS THE AUTOMATIC TRANSMISSION HAS FAILED TO SHIFT FROM GEAR TO GEAR WITHOUT MANUAL ASSISTANCE. IT WILL WHINE AND STRAIN AND JUST NOT CHANGE, EVEN AS THE RPM CLIMB SKY HIGH, IT WILL NOT SHIFT WITHOUT ASSISTANCE. THIS FAILURE WAS FIRST DOCUMENTED ON 6/19/11 BUT THERE WERE MULTIPLE FAILURE BEFORE THIS DATE. THE SYSTEM FAILURE HAS RESULTED IN A REDUCTION OF POWER TO SUCH EXTENT THAT IT IS DIFFICULT TO SAFELY MERGE INTO A LANE OF TRAFFIC. DURING SUCH EPISODES THE ACCELERATOR COULD BE PRESSED TO THE FLOOR AND THE MAXIMUM SPEED WOULD NOT EXCEED 20 OR 25 MILES PER HOUR. THIS VEHICLE (WHICH HAS OTHER PROBLEMS) IS CONSIDERED TO BE UNSAFE. I AM PRESENTLY WAITING FOR A COMPANY "INVESTIGATOR" TO ACCESS THESE PROBLEMS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413449July 18, 2011
STEERING, WHEELS, STEERING:LINKAGES:TIE ROD ASSEMBLY
MY 2008 JEEP COMPASS BEGAN MAKING A LOUD NOISE A FEW MONTHS AGO. I RECENTLY BROUGHT IT IN AND HAD THE CONTROL ARMS REPLACED, BALL JOINTS, REAR BRAKES AND HAD AN ALIGNMENT. AFTER I LEFT THE CAR BEGAN SHAKING ON THE HIGHWAY AND WHILE BRAKING, I BROUGHT IT BACK AND WAS TOLD THAT I NOW NEEDED TIE RODS, WHICH SHOULD HAVE BEEN NOTICED WHEN THEY DID THE ALIGNMENT. THE JEEP HAS LESS THEN 55,000 AND I ONLY DRIVE IT 20 MINUTES TO AND FROM WORK. JEEP REFUSES TO HELP ME BECAUSE I AM NOT THE ORIGINAL OWNER, WHICH I DID NOT FIND OUT UNTIL RECENTLY..THE CAR WAS SOLD TO ME AS A DEMO CAR, NOT A USED CAR. I AM PREGNANT AND VERY NERVOUS THAT THIS CAR IS GOING TO KEEP FALLING APART. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413451July 18, 2011
SEAT BELTS
2011 JEEP COMPASS, A RENTAL VEHICLE. THE FRONT RIGHT SEAT SAFETY BELT, WHILE APPEARING TO BE BUCKLED, WAS NOT SECURELY FASTENED. WHEN THE VEHICLE CAME TO A SUDDEN STOP, THE BELT UNBUCKLED ALLOWING THE PASSENGER TO MOVE FORWARD TOWARDS THE DASHBOARD. NO INJURIES RESULTED FROM THE INCIDENT. UPON INVESTIGATION IT WAS APPARENT THAT THE OUTER PLASTIC CASING OF THE BUCKLE RECEPTACLE WAS NOT IN THE CORRECT POSITION. THIS PIECE WAS MOVED BY HAND INTO THE CORRECT POSITION, AND THE BELT THEN APPARENTLY OPERATED APPROPRIATELY FOR THE REMAINDER OF THE RENTAL PERIOD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413452July 18, 2011
WHEELS
WHILE DRIVING ON INTERSTATE 5 TRAVELING AT 65 - 70 MPH THERE WAS A LOUD EXPLOSION TYPE SOUND AND THE FRONT DRIVERS SIDE OF OUR 5 WEEK OLD 2011 JEEP COMPASS SUDDENLY DROPPED. UPON COMING TO A SKIDDING STOP IN THE CENTER DIVIDE IT WAS DISCOVERED THAT THE WHEEL AND TIRE HAD BROKEN OFF OF THE VEHICLE LEAVING ONLY THE CENTER PART OF THE WHEEL BOLTED TO THE CAR. THE CAR CAME TO A STOP ON THE ROTOR. THE WHEEL'S FIVE SPOKES WERE COMPLETELY SNAPPED AND THE TIRE STILL ATTACHED WITH SEVERAL BURN HOLES ON THE SIDE WALLS BUT NO TREAD DAMAGE. THERE WAS NO DAMAGE TO ANY OTHER PARTS OF THE CAR EXCEPT FOR TIRE MARKINGS ON THE SIDE AS IT DETACHED FROM THE JEEP COMPASS. THE WHEEL AND TIRE WERE FOUND APPROXIMATELY 60 YARDS DOWN THE FREEWAY. THERE WERE NO INJURIES BUT CHP SAID IT WAS A VERY FORTUNATE SITUATION AND IT COULD HAVE BEEN FAR WORSE. THE JEEP CHRYSLER DEALERSHIP CAN NOT EXPLAIN IT. THE INSURANCE COMPANY CAN NOT EXPLAIN IT BUT SAID IT WAS TOO COST PROHIBITED TO PAY FOR FORENSIC TESTING ON THE WHEEL SO WILL ONLY PAY FOR THE DAMAGE AND NOT THE "WHAT IFS". WE ARE BEING TOLD THAT IT IS OUR RESPONSIBILITY TO GET THE WHEEL TESTED FOR POSSIBLE STRESS FRACTURES. OUR COMPASS HAS BEEN AT THE DEALERSHIP FOR A MONTH AND CHRYSLER HAS STILL NOT SENT AN INVESTIGATOR TO LOOK AT IT DESPITE OUR MANY CALLS. DO NOT WANT TO HAVE JUST THE ONE WHEEL FIXED AND GET BACK IN THE CAR IF ALL THE WHEELS COULD BE DEFECTIVE. WE MIGHT NOT BE SO LUCKY NEXT TIME. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410322July 2, 2011
ENGINE AND ENGINE COOLING
I HAVE A 2011 JEEP COMPASS,BROUGHT IT IN MAY,LESS THAN (1) MONTH IT HAS CUT OFF ON ME. THE FIRST TIME I MAKE A RIGHT TURN AND TRUCK CUT OFF,SECOND TIME IM AT RED LIGHT IT CUT OFF,THIRD TIME I STOP AT RED LIGHT ,CHANGE TO GREEN GOT READ TO TAKE OFF TRUCK HAD CUT OFF.IT BEEN IN SHOP ,DEALER COULDN'T FIND ANYTIME WRONG ,SECOND TIME THEY SAID IT IS CODE IN KEY. NOW IT CUT OFF AGAIN. IM SCARE FOR MY SAFETY THERE NO WARNING ,YOU NEVER KNOW WHEN IT GOING TO CUT OFF. PLEASE HELP THERE IS SOMETHING WRONG WITH THIS JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10410147June 30, 2011
SUSPENSION:FRONT
I WAS JUST HAD MY TIRES REPLACED AT 60,000 MILES AND WAS TOLD THAT BOTH LOWER BALL JOINTS WERE BAD . THIS IS A VERY LOW MILEAGE FOR THIS TO OCCUR.. I WAS QUOTED OVER $900 USD TO REPLACE BOTH LOWER CONTROL ARMS (WITH NEW BALL JOINTS) PLUS ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409141June 27, 2011
SUSPENSION:FRONT
BALL JOINT FAILURE. SEEMS TO BE A PROBLEM WITH THE JEEP COMPASS. I HAVE 55000 MILES AND HAVE NOTICED THE NOISE SINCE 50000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408607June 23, 2011
SUSPENSION, STEERING
I WAS INFORMED BY THE DEALERSHIP OF WHICH I PURCHASED MY VEHICLE THAT MY VEHICLE REQUIRES FRONT CONTROL ARMS AND TIE RODS WHICH WAS GIVEN AN ESTIMATE OF ABOUT $900.00 TO CORRECT. MY VEHICLE HAS 17,000 MILES AND IS OUT OF WARRANTY, HOWEVER, I VIEWED NUMEROUS COMPLAINTS ONLINE OF THE SAME NATURE ON THE SAME YEAR, MAKE, AND MODEL VEHICLE. THIS APPEARS TO BE A DEFECT FROM THE MANUFACTURER SINCE THERE WERE SO MANY IDENTICAL COMPLAINTS INDICATED ONLINE. THE DEALERSHIP REQUESTED I DO NOT DRIVE THIS VEHICLE UNTIL REPAIRED DUE TO A SAFETY ISSUE. THE DEALERSHIP ALSO SAID THE ITEMS WHICH NEED TO BE REPAIRED WILL BE REPLACED WITH A BETTER QUALITY AND THIS OCCURRED ON MANY OF THESE VEHICLES FROM THIS PARTICULAR YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408478June 22, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT STATED THAT THE WINDSHIELD WIPER ARM RUBBER PROTECTOR WAS WORN, AS A RESULT IT WAS SCRATCHING THE GLASS AND OBSTRUCTING HER VIEW. THE VEHICLE WAS TAKEN TO DEALER WHO STATED THAT THE WINDSHIELD WIPERS ONLY LAST A YEAR AND SHOULD BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407116June 16, 2011
SUSPENSION:FRONT, STEERING
I GOT A FLAT TIRE ON MAY OF 2011, AFTER TAKING IT TO A TIRESHOP I WAS INFORMED THAT I NEEDED 2 LOWER CONTROL ARMS, AND TIRE RODS. THERE WAS ALSO UNEVEN WEAR ON THE FRONT TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406187June 13, 2011
STEERING, SUSPENSION, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT THE STEERING WHEEL WOULD PULL HARD TOWARD THE RIGHT WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS STATED THAT THE FAILURE WAS CAUSED BY A COMBINATION OF THE NATURE OF THE FRONT WHEEL DRIVE VEHICLE AND DRIVER INEXPERIENCE. THE TECHNICIANS ADJUSTED THE CAMBER YET THE FAILURE CONTINUED AFTER THE ADJUSTMENT. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65. UPDATED 07/20/11 *BF THE CONSUMER ALSO STATED THE TRANSMISSION FAILED TO CHANGE GEARS. THERE WAS A WHINING SOUND AND IT FELT AS THOUGH, IT WAS STRAINING TO CHANGE GEARS. THE FAILURE RESULTED IN A LOSS OF POWER NECESSARY TO MERGE SAFELY FROM ONE LANE OF TRAFFIC TO ANOTHER. THE CONSUMER STATED THE VEHICLE LOST ALL POWER. THE VEHICLE STRUGGLED TO RE-START, BUT EVENTUALLY IT DID. THE CHECK ENGINE LIGHT ILLUMINATED AFTERWARDS. UPDATED 11/21/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406218June 13, 2011
STEERING
OUTER TIE-ROD ASSEMBLY DRIVER AND PASSENGER SIDES - 2.4M5 4X4. PREMATURE WEAR AND DETERIORATION. OWNED VEHICLE SINCE PURCHASED NEW IN 2009, HAVE DRIVEN 41K OF WHICH 90% IS HIGHWAY, ALTHOUGH THE CONDITION OF PAVED ROADS IS NOT IDEAL VERY SURPRISED THAT OUTER TIE ROD DRIVERS SIDE LOOSE AT 30K ( REPLACED UNDER WARRANTY ) NOW PASSENGER SIDE LOOSE AT 41K. DEALER SEEMS TO BE QUITE FAMILIAR WITH ISSUE ( PARTS ALWAYS IN INVENTORY FOR SMALL DEALERSHIP ) AND DOES TIE-ROD CHECKS FOR EACH OIL CHANGE HOWEVER DOES NOT WANT TO REPLACE TIE-RODS CLAIMING WARRANTY NO LONGER COVERS DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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