Jeep Compass Complaints

4,014 consumer complaints on file.

#10567950March 8, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY 2011 JEEP COMPASS THAT I BOUGHT NEW FOR $23,000.00 HAS 56,000 MILES AND WOULDN'T START. IT IS NOT RELIABLE. MANY TIMES I HAD A LOSS OF POWER. HAD IT TOWED TO THE DEALERSHIP AND THEY CHARGED ME $900.00 TO FIX IT. THEY SAID I NEEDED A NEW TOTALLY INTEGRATED POWER MODULE. THEY SAID THAT MY COMPUTER WASN'T TELLING THE ENGINE TO START AND THAT WAS WHY ALL THE LIGHTS WERE ON IN THE DASH BUT THE CAR WOULDN'T START AND THAT WAS ALSO WHY I HAD A TOTAL LOSS OF POWER. I SPENT THE MONEY TO FIX IT AT THE DEALERSHIP. NOT A WEEK LATER I HAD THE SAME PROBLEM!! I JUST SPENT $900.00 TO FIX 3 YR OLD JEEP THAT I BOUGHT NEW FOE 23 GRAND, SO I WOULD HAVE SOMETHING RELIABLE FOR MY 20 YR OLD DAUGHTER TO DRIVE WHILE SHE WAS AWAY AT COLLEGE AND ALL THAT MONEY WAS FOR NOTHING AS MY KID HAS A PIECE OF JUNK THAT BREAKS DOWN ALL THE TIME. I LOOKED ONLINE AND SAW ALL THE PROBLEMS THAT PEOPLE ARE HAVING WITH THEIR JEEPS. AND SAW HOW CHRYSLER STILL HASN'T DONE A RECALL. PLEASE LOOK INTO THIS. I LOST ALOT OF MONEY ON A CAR THAT IS WORTHLESS I CANNOT HAVE MY DAUGHTER DRIVE AN UNSAFE CAR. I WILL HAVE TO SELL IT. PLEASE LOOK INTO THIS ASAP. IT'S JUST NOT RIGHT THAT THIS LARGE CORP WON'T STAND BEHIND THEIR PRODUCT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567759March 7, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER:13V120000 (FUEL SYSTEM, GASOLINE) AND CAMPAIGN ID NUMBER: 12V142000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REQUIRED REPAIRS. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE RECALL WOULD BE REPAIRED. THERE ARE NO FAILURES AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567153March 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED THAT AFTER BEING INVOLVED IN A HEAD ON COLLISION WHILE DRIVING 45 MPH, THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE NECK, SHOULDER, AND KNEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 4,828.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10567148March 5, 2014
AIR BAGS
AIRBAGS FAILED TO DEPLOY- DURING A HEAD-ON COLLISION AT 40 MPH IN THE OPPOSING VEHICLE TRAVELING AT APPROXIMATELY 15 MILES AN HOUR, AND TOTAL DESTRUCTION OF THE FRONT END OF THE VEHICLE THE AIRBAGS FAILED TO DEPLOY. ADDITIONAL INJURIES WERE SUSTAINED TO THIS FAILURE. NO RECALL NOTICE HAD BEEN RECEIVED BY THE OWNER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10565748February 25, 2014
POWER TRAIN, ENGINE
I BOUGHT MY CAR 2/5/14, BRAND SPANKING NEW (ONLY 35 MILES ON IT). I WAS STOPPED AT A STOP LIGHT AT NIGHT FAR AWAY FROM MY HOME WAITING FOR IT TO TURN GREEN. AT THIS POINT THE CAR HAS ABOUT 365 MILES ON IT. THE CAR JERKED A FEW TIMES BUT SOUNDED LIKE IT WAS ABOUT TO TAKE OFF, LIKE IT WAS SHIFTING BY ITS OWN. CAR DID NOT RPM. IT STOPPED JERKING HOWEVER HAPPENED AGAIN A FEW SECONDS LATER. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT GO ANYWHERE. I HAD TO PRESS ON THE GAS FOR A LONG TIME BEFORE THE CAR DECIDED TO MOVE OR EVEN SHIFT INTO A GEAR. CAR WOULD MOVE BUT ONLY IN 1ST GEAR, IT RPM'D ALL THE WAY TO 4. THE TEMPERATURE GAUGE SHOWED THAT THE CAR GOT HOTTER THAN USUAL. ONCE I FOUND A SAFE PLACE TO PARK, I IDLED INTO A ANGLE PARKING SPOT AND BY THEN THE CAR WOULDN'T MOVE ANYMORE - SOLID ENGINE LIGHT CAME ON. ONCE I GOT A HOLD OF THE DEALER THEY GAVE ME INSTRUCTIONS FOR TOWING. AS SOON AS THE CAR WAS PUT ON THE FLATBED TOW TRUCK, ALL YOU COULD SEE WAS TRANSMISSION FLUID ALL OVER THE GROUND. IT LOOKED LIKE BLOOD, EVERYWHERE. THAT HAPPENED ON 2/12/14. IT IS 2/25/14 - CAR IS STILL AT THE DEALER WAITING TO BE FIXED, APPARENTLY PARTS ARE NATIONAL BACKORDER AND I AM ANGRY. I HAD MY CAR FOR 8 DAYS; DEALER HAS HAD IT GOING ON 13 DAYS NOW. AT LEAST, THOUGH, I AM THANKFUL IT DID NOT HAPPEN ON THE EXPRESSWAY OR WHAT NOT. I COULD HAVE DIED. THE TRANSMISSION IS NOT SAFE; COULD POTENTIALLY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565344February 21, 2014
POWER TRAIN
CVT TRANSMISSION CAUSING WHINE UPON ACCELERATION AND NEEDS TO BE REPLACED AT 70K MILES. WHEEL HUB ASSEMBLY REPLACED AT 70K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563483February 8, 2014
STEERING
THE CAR IS ALL OVER THE ROAD WHEN DRIVING ON SNOW COVERED ROADS.I HAD THE DEALER CHANGE TIRES.IT DID NOT HELP!! IT FEELS LIKE I''M SKATING ON ICE AND AM WHITE KNUCKLED EVERY TIME I APPROACH OTHER VEHICLES COMING AT ME! I HAD A 2011 COMPASS THAT PERFORMED SPOTLESS_WHAT HAPPENED HERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563342February 7, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE BRAKE PEDAL WAS ENGAGED REPEATEDLY UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 34,151.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563317February 6, 2014
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
THE ALTERNATOR STOPS WORKING AFTER 90000 MILES. YOU HEAR A BIG THUMPING SOUND LIKE A TANK. YOU DO FEEL IT BUT, IS LOUD WHEN ACCELERATING AND ACCELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562344January 31, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE CONTROL LITE COMES ON RANDOMLY WHEN STARTING OR DRIVING LOCKS THE CAR IN LIMP MODE THEN ABS LITE COMES ON AND THE CAR SHAKES TILL YOU STOP AND TURN IT OFF. WHEN THE CAR IS IN LIMP MODE YOU CAN ONLY GET THE RPM'S UP TO 2000. CAR WENT FROM 60MPH TO 30 MPH IN ABOUT 100 YARDS ON THE HIGHWAY. WE HAVE ONLY OWNED THE JEEP FOUR MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561422January 25, 2014
STRUCTURE:BODY
PASSENGER SIDE FRONT AND BACK DOORS HAVE A LEAK WHICH ALLOWS WATER TO LEAK INTO THE VEHICLE CAUSING THE CARPETING TO BECOME SATURATED AND RETAIN THE WATER TO THE POINT WHERE IT PUDDLES AND HARD TO PROPERLY CLEAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561118January 23, 2014
ENGINE, SERVICE BRAKES, AIR BAGS, POWER TRAIN
ENTERED BANK PARKING TO USE ATM MACHINE, AT THAT TIME WHEN STEPPED ON BRAKE TO STOP THE CAR, IT ACCELERATED LIKE SOMEONE WAS STEPPING ON GAS PEDAL. AT THAT TIME I TRIED TO STOP THE CAR BY SHIFTING INTO ANOTHER GEAR AND ALSO TRIED PULLING KEY OUT OF THE IGNITION. AT THAT TIME KNEW I HAD TO GET CAR STOPPED WITHOUT HURTING ANYONE, SO THERE WAS A WOODED AREA BEHIND BANK, I RAN CAR INTO AREA THAT HAD HUGE ROCKS WHICH I RAN OVER AND THEREFORE HIT A TREE HEAD ON TO STOP MY CAR. THE CAR WAS STILL RUNNING WOULD NOT SHUT OFF AND WOULD NOT STILL CHARGE GEARS OR CAR WOULD NOT SHUT OFF AND THE AIR BAGS DID NOT DEPLOY (ANY OF THEM). NOT SURE IF THIS IS A BRAKE, ENGINE, TRANSMISSION, COMPUTER, AIR BAG, OR A COMBINATION PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10561066January 22, 2014
WHEELS
THE PART IS FRONT AND WHEEL HUB BEARINGS. TOOK MY CAR IN FOR REPAIRS AND THEY FOUND THAT THE FRONT AND REAR HUB BEARINGS ARE DETERIORATED BUT NO OTHER PART WAS. WAS ADVISED TO TAKE IT TO A JEEP DEALERSHIP. I TOOK IT IMPERIAL JEEP IN MENDON, MA AND THEY CHECK IT AND COULD NOT EXPLAIN WHY THESE PARTS ARE DETERIORATED. SAID THEY HAD NEVER SEEN THIS BEFORE. CONTACTED JEEP CUSTOMER SERVICE AND THEY OFFERED TO PAY 50% BUT WAS NOT TOLD THAT THE OFFER WAS ONLY VALID FOR 30 DAYS SO WHEN I CALLED BACK WHICH WAS PAST THE 30 DAYS, I WAS INFORMED THEY WOULD NOT HONOR THE ORIGINAL OFFER. NOT SURE WHERE I CAN GO FROM HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559812January 14, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT WHILE REFUELING, FUEL SPILLED FROM THE FILLER NECK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE VENT BREEZER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 90,000. UPDATED 03/05/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557837December 30, 2013
STRUCTURE
I HAVE HAD MY VEHICLE SINCE 2010 AND HAD CONCERNS THAT I HAD SENT TO THE ATTORNEY GENERALS OFFICE LESS THAN A YEAR AFTER I PURCHASED THE VEHICLE AND NOTHING WAS DONE. I'VE HAD THE INTERIOR AND EXTERIOR PANEL GO OUT WHILE DRIVING AND HAD TO USE EASY CARE WHICH I PURCHASED WHEN I PURCHASED THE VEHICLE. I'VE RECENTLY HAVE BEEN AFFECTED AGAIN WITH SOME VERY CONCERNING ISSUES THAT THIS VEHICLE HAVE DISPLAYED AND THAT THE SUNROOF LEAKS THROUGH THE INTERIOR LIGHTS AND I'M SCARED THAT I MAY GET ELECTROCUTED BECAUSE MY INTERIOR PANEL HAVE MALFUNCTIONED WHICH WAS FIXED BUT THEY HAD NO CLUE AS TO WHY THIS HAD HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557458December 27, 2013
ENGINE
VEHICLE WAS DRIVEN AT 60 MPH ON INTERSTATE. VEHICLE'S ENGINE STALLED CAUSING SUDDEN DROP IN SPEED TO 25 MILES MPH. VEHICLE WAS THEN PULLED TO A COMPLETE STOP, PLACED IN PARK, THEN TURNED OFF. ONCE THE VEHICLE WAS RESTARTED ENGINE LIGHT WAS ILLUMINATED. VEHICLE WAS THEN DRIVEN OFF OF INTERSTATE WHERE IT STALLED AN ADDITIONAL 4 TIMES WITHIN 10 MINUTES OF OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556788December 20, 2013
FUEL SYSTEM, GASOLINE
WHEN ATTEMPTING TO FILL THE GAS TANK AT ANY COMMERCIAL GAS STATION THE PUMP NOZZLE SHUTS OFF IMMEDIATELY. IT'S ALMOST IMPOSSIBLE TO FILL THE GAS TANK SINCE ONLY A FEW OUNCES OF FUEL IS RELEASED BEFORE THE NOZZLE SHUTS OFF. SOMETIMES JUST BEFORE THE NOZZLE SHUTS, GAS AND BUBBLES ARE RELEASED OUT OF THE FILLER NECK. THIS PROBLEM WILL CAUSE THE VEHICLE TO BE WORTHLESS FOR A TRADE -IN OR A PERSONAL SALE. TO REPAIR THE PROBLEM THE GAS TANK AND FILLER TUBE MUST BE REPLACED. THE COST IS AROUND $500. PLUS LABOR. THE FLAP VALVE CAN'T BE REPAIRED SINCE IT'S CONNECTED TO THE VEHICLE COMPUTER AND WILL SHOW A SAFETY WARNING STATING THAT THE ROLL OVER SAFETY FEATURE IS DISABLED. THERE ARE OTHER MODEL YEARS OF JEEPS THAT HAD A RECALL AND THIS 2007 MODEL SHOULD HAVE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556818December 20, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2010 JEEP COMPASS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH HE LOST CONTROL OF THE VEHICLE AND CRASHED, AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER INJURED HER BACK, NECK, AND LEGS. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 32,468.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10556227December 16, 2013
SUSPENSION
TOOK INTO HAVE FRONT END ALIGNMENT AND WAS TOLD BALL JOINTS AND TIE RODS WERE BAD. WAS WITHOUT VEHICLE FOR OVER 10 DAYS AND THE COST WAS $750.00. GOT VEHICLE BACK AND WITHIN A WEEK HEARD A RUBBING SOUND WHICH TURNS OUT TO BE BAD WHEEL BEARINGS. WAITING FOR SERVICE SHOP TO CONTACT ME AS TO THE EXTENT OF THE DAMAGE WITH THAT. THE VEHICLE HAS UNDER 70,000 WHICH IS LESS THAN THE ESTIMATED 12,000 PER YEAR. THE VEHICLE IS NOT USED FOR ANY OFF ROAD DRIVING. I HAVE PUT MORE INTO THIS VEHICLE SINCE I PURCHASED IT THAN I DID MY OLD 95 BONNEVILLE, WHICH I DROVE UNTIL I PURCHASED THE JEEP. THE JEEP WAS PURCHASED USED FROM A DEALER IN 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552914November 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER WAITING A FEW MINUTES HOWEVER, THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass