Infiniti QX60 Service Bulletins

507 manufacturer communications on file.

• August 15, 2024•Document ID: 11006961

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB19-029E

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT:  If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242.  See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES.  An Order of Completion table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced.  A CHECK-OFF SHEET has been provided on page 16. Print and check off steps as they are completed. Staple the completed CHECK-OFF SHEET to the repair order.

  Associated Products (24)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX80+ 4 more
  Associated Documents

  • DownloadMC-11006961-0001.pdf↗
• July 23, 2024•Document ID: 11005301

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  ITB23-016

  Date Added:

  July 29, 2024

  Manufacturer:

  INFINITI

  Summary

  REVISION 3 Please discard earlier versions of this bulletin. The announcement from June 8, 2023 has been revised to include the following: • The restriction on parts for this campaign will be removed and retailers will be able to order parts via normal process beginning July 30, 2024  Parts on order in DBS will be fulfilled

  Associated Products (2)

  2023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11005301-0001.pdf↗
• July 19, 2024•Document ID: 11006991

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB24-002A

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION APPLIED VEHICLES: APPLIED DATES: 2022-2023 QX60 (L51) Built on or before October 17, 2022 IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for “IMMOBILIZER” is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable. IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

  Associated Products (2)

  2023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11006991-0001.pdf↗
• July 11, 2024•Document ID: 11006992

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB24-009

  Date Added:

  September 4, 2024

  Manufacturer:

  INFINITI

  Summary

  VIBRATION AND/OR NOISE FROM THE REAR OF THE VEHICLE APPLIED VEHICLES: 2022-2024 QX60 (L51) APPLIED DATES: Built on or before February 28, 2024 APPLIED DRIVETRAINS: AWD IF YOU CONFIRM A binding feeling, vibration, and/or noise coming from the rear end when turning at low speed or accelerating from a stop, AND The issue is resolved by unplugging the Actuator Assembly (AWD Actuator) on the rear Final Drive Unit. ACTION Refer to the SERVICE PROCEDURE below to: 1. Remove the Electro-hydraulic Coupling Assembly (AWD Coupler). 2. Clean the Coupling Oil Tank. 3. Inspect the Breather Tube and Bolt. 4. Replace the Electro-hydraulic Coupling Assembly (AWD Coupler). IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair.

  Associated Products (3)

  2024 Infiniti QX602023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11006992-0001.pdf↗
• June 7, 2024•Document ID: 11005302

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  ITB23-016A

  Date Added:

  July 29, 2024

  Manufacturer:

  INFINITI

  Summary

  VOLUNTARY SAFETY RECALL CAMPAIGN 2022-2023 QX60; DRIVER’S SEAT RAIL INSPECTION INTRODUCTION Infiniti is conducting this voluntary safety recall campaign on certain specific model year 2022-2023 QX60 vehicles to inspect, and if necessary, replace the Driver’s Seat Rail. This service will be performed at no charge to the client for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification numbers PC967 and PC981 to this campaign. The applicable number must appear on all communication and documentation of any nature dealing with this campaign. RETAILER RESPONSIBILITY It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service History for the campaign status on each vehicle falling within the range of this voluntary safety recall which for any reason enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) clients and vehicles in a retailer’s inventory. Federal law requires that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration. While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles in their inventory before they are retailed.

  Associated Products (2)

  2023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11005302-0001.pdf↗
• May 21, 2024•Document ID: 11004959

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-003A

  Date Added:

  July 19, 2024

  Manufacturer:

  INFINITI

  Summary

  REAR DOOR ALERT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (3)

  2024 Infiniti QX602023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11004959-0001.pdf↗
• May 21, 2024•Document ID: 11004958

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-002A

  Date Added:

  July 19, 2024

  Manufacturer:

  INFINITI

  Summary

  BCM SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.

  Associated Products (3)

  2024 Infiniti QX602023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11004958-0001.pdf↗
• May 21, 2024•Document ID: 11004957

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB22-001A

  Date Added:

  July 19, 2024

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY UNIT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.

  Associated Products (3)

  2024 Infiniti QX602023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11004957-0001.pdf↗
• May 21, 2024•Document ID: 11004954

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB17-060C

  Date Added:

  July 19, 2024

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY INITIALIZATION PROCEDURE STOPS OR WILL NOT CONTINUE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

  Associated Products (18)

  2024 Infiniti Q502023 Infiniti Q502022 Infiniti Q502022 Infiniti Q602021 Infiniti Q502021 Infiniti Q602020 Infiniti Q502020 Infiniti Q602020 Infiniti QX602019 Infiniti Q502019 Infiniti Q602019 Infiniti QX602018 Infiniti Q502018 Infiniti Q602018 Infiniti QX602017 Infiniti Q502017 Infiniti Q602017 Infiniti QX60
  Associated Documents

  • DownloadMC-11004954-0001.pdf↗
• May 20, 2024•Document ID: 11002539

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB13-052E

  Date Added:

  June 28, 2024

  Manufacturer:

  INFINITI

  Summary

  INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (222)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX602021 Infiniti QX802020 Infiniti Q502020 Infiniti Q60+ 202 more
  Associated Documents

  • DownloadMC-11002539-0001.pdf↗
• May 20, 2024•Document ID: 11002537

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB13-006D

  Date Added:

  June 28, 2024

  Manufacturer:

  INFINITI

  Summary

  CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (173)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX602021 Infiniti QX802020 Infiniti Q502020 Infiniti Q60+ 153 more
  Associated Documents

  • DownloadMC-11002537-0001.pdf↗
• May 20, 2024•Document ID: 11001653

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB10-029C

  Date Added:

  June 14, 2024

  Manufacturer:

  INFINITI

  Summary

  CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (169)

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  Associated Documents

  • DownloadMC-11001653-0001.pdf↗
• April 30, 2024•Document ID: 11001182

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB17-009H

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (221)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX60+ 201 more
  Associated Documents

  • DownloadMC-11001182-0001.pdf↗
• April 30, 2024•Document ID: 11001179

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB13-007I

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (221)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX60+ 201 more
  Associated Documents

  • DownloadMC-11001179-0001.pdf↗
• April 29, 2024•Document ID: 11001177

  Service Bulletin/Repair Instructions
  VISIBILITY/WIPER

  Mfr Comm. #:

  ITB09-039K

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (221)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX60+ 201 more
  Associated Documents

  • DownloadMC-11001177-0001.pdf↗
• April 24, 2024•Document ID: 11001190

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  ITB24-005

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  POPPING NOISE FROM FRONT SUSPENSION WHEN TURNING SERVICE INFORMATION Individual strut components are available to service specific issues that have been diagnosed in a strut assembly. If a strut has been confirmed as having a popping noise while turning, refer to the Repair Overview flow chart on page 2 to confirm that the SERVICE PROCEDURE on page 3 applies. HINT: The SERVICE PROCEDURE in this bulletin is only meant to supplement the information found in the Electronic Service Manual (ESM). Refer to the ESM for information to remove and service the vehicle’s struts.

  Associated Products (3)

  2024 Infiniti QX602023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11001190-0001.pdf↗
• April 24, 2024•Document ID: 11001046

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  ITB24-002

  Date Added:

  June 5, 2024

  Manufacturer:

  INFINITI

  Summary

  DTC P161F FOR IMMOBILIZER CODE STORED IN ECM WITH VEHICLE NO-START CONDITION IF YOU CONFIRM The vehicle cranks but will not start, and DTC P161F for “IMMOBILIZER” is stored in the ECM. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the ECM, if applicable.

  Associated Products (2)

  2023 Infiniti QX602022 Infiniti QX60
  Associated Documents

  • DownloadMC-11001046-0001.pdf↗
• April 13, 2024•Document ID: 11001187

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

  Mfr Comm. #:

  ITB19-013E

  Date Added:

  June 7, 2024

  Manufacturer:

  INFINITI

  Summary

  AUTOMATIC EMERGENCY BRAKING WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (50)

  2024 Infiniti Q502024 Infiniti QX502024 Infiniti QX552024 Infiniti QX602024 Infiniti QX802023 Infiniti Q502023 Infiniti QX502023 Infiniti QX552023 Infiniti QX602023 Infiniti QX802022 Infiniti Q502022 Infiniti Q602022 Infiniti QX502022 Infiniti QX552022 Infiniti QX602022 Infiniti QX802021 Infiniti Q502021 Infiniti Q602021 Infiniti QX502021 Infiniti QX60+ 30 more
  Associated Documents

  • DownloadMC-11001187-0001.pdf↗
• March 22, 2024•Document ID: 10252804

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  ITB24-001A

  Date Added:

  April 6, 2024

  Manufacturer:

  INFINITI

  Summary

  ENGINE SUPPORT TOOLS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

  Associated Products (4)

  2020 Infiniti QX602019 Infiniti QX602018 Infiniti QX602017 Infiniti QX60
  Associated Documents

  • DownloadMC-10252804-0001.pdf↗
• February 23, 2024•Document ID: 10251531

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; POWER TRAIN

  Mfr Comm. #:

  ITB24-001

  Date Added:

  March 8, 2024

  Manufacturer:

  INFINITI

  Summary

  ENGINE SUPPORT TOOLS SERVICE INFORMATION A new Engine Support Tool, Engine Support Bracket, and CVT Transmission Jack Adapter are now available to allow the CVT to be removed from the APPLIED VEHICLES without having to remove the engine. The procedure in this bulletin is different from the procedure currently in the ESM, which will be updated with this information at a later date. Please refer to the SERVICE PROCEDURE in this bulletin for information on how to use these new tools:  Front Wheel Drive (FWD) – pages 4 - 25  All Wheel Drive (AWD) – pages 26 - 52

  Associated Products (3)

  2019 Infiniti QX602018 Infiniti QX602017 Infiniti QX60
  Associated Documents

  • DownloadMC-10251531-0001.pdf↗