Infiniti QX56 Complaints

540 consumer complaints on file.

#10336592June 16, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 INFINITI Q-X56. THE VEHICLE WAS HAVING A ROUTINE OIL CHANGE WHEN THE DEALER INFORMED HIM THAT THE FRONT BRAKE PADS WERE DEFECTIVE. THE BRAKE PADS WERE REPLACED AT THAT TIME. WHILE DRIVING HOME FROM THE DEALER AT UNKNOWN SPEEDS, THE BRAKES DID NOT FEEL NORMAL AND TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER ADVISED THAT THE BRAKES WERE NORMAL AND WOULD FEEL UNCOMFORTABLE UNTIL THEY WERE BROKEN IN. THE NEXT DAY WHILE DRIVING AT 55 MPH AND APPLYING THE BRAKES, THE BRAKES WOULD NOT ENGAGE AND THE CONTACT CRASHED INTO A GUARD RAIL. THE CONTACT SUFFERED INJURIES TO HIS RIGHT FOOT. THE VEHICLE WAS DESTROYED. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL AND ONE THIRD OF HIS FOOT WAS AMPUTATED DUE TO THE INJURY SUSTAINED IN THE CRASH. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER SENT AN INVESTIGATOR TO FURTHER ASSESS THE FAILURE IN THE VEHICLE BUT WAS RULED AS INCONCLUSIVE DUE TO THE EXTENSIVE DAMAGE TO THE VEHICLE. THE MANUFACTURER ADVISED THE CONTACT TO ADDRESS THE FAILURE WITH HIS INSURANCE COMPANY. THE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10336711June 16, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES BECOME MUSHY DURING APPLICATION WITH A LOSE OF ABOUT 50-75% OF THEIR POWER. BRAKE LIGHTS ON THE DASH LIGHT UP. CARS ANTILOCK BRAKES ARE ACTIVATED. CAR IS VERY DELAYED IN BRAKING EVEN AT SLOW SPEEDS. THE PROBLEM IS RESOLVED AFTER THE CAR COMES TO A COMPLETE STOP, IS PLACED IN PARK, AND TURNED OFF THEN BACK ON. THE PROBLEM HAS OCCURRED ONLY ONCE; ALMOST CAUSING A WRECK AT A TRAFFIC LIGHT. I WAS ABLE TO QUICKLY MOVE INTO AN ADJACENT LANE TO AVOID A COLLISION. THE PROBLEM WAS THOUGHT TO BE A DELTA SENSOR AND BRAKE BOOSTER. THE DEALERSHIP WAS NOT POSITIVE THIS WAS THE CORRECT FIX, BUT THEY CLAIMED TO HAVE FLASHED SEVERAL OTHER DELTA SENSORS IN AN ATTEMPT TO CORRECT THE ISSUE. THE PROBLEM HAS NOT BEEN RESOLVED. THE DELTA SENSOR WAS FOUND TO BE FAULTY ACCORDING TO THE DEALER. THE PART WOULD HAVE TO BE ORDERED AND REPLACED AT ANOTHER TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336477June 15, 2010
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE
LAST WEEK I EXPERIENCED TWO SEPARATE, UNRELATED SAFETY PROBLEMS WITH MY 2008 INFINITI QX56. ON THURSDAY THE TRUCK ABRUPTLY LOST ALL POWER INCLUDING POWER STEERING AND BRAKES AND CAME TO REST ON A HIGHWAY. IT TURNS OUT THAT I HAD RUN OUT OF FUEL, DESPITE THE FUEL GAUGE READING JUST UNDER HALF A TANK REMAINING. I HAD EARLIER BEEN NOTIFIED OF A RECALL REGARDING THIS ISSUE, BUT WAS ON A WAIT LIST DUE TO LACK OF REPLACEMENT PARTS. THE VEHICLE WAS REPAIRED PER THE RECALL THE NEXT DAY, FRIDAY. ON SUNDAY, THE VEHICLE SUDDENLY LOST IT'S BRAKES, THE BRAKE PEDAL FELL TO THE FLOOR, AND THE BRAKE WARNING LIGHT WENT OFF. I WAS ABLE TO BRING THE VEHICLE TO STOP AND HAD IT TOWED TO THE DEALER, WHO CONFIRMED THE FAILURE AND ATTRIBUTED IT TO A FAILED MASTER BRAKE BOOSTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335771June 11, 2010
SERVICE BRAKES, HYDRAULIC
TLA* THE CONTACT OWNS 2004 INFINITY QUIZ. WHILE DRIVING AT APPROXIMATELY 30 MPH, WHEN THE BRAKE PEDAL WAS APPLIED IT WENT DOWN TO THE FLOOR, MADE A LOUD NOISE AND FAILED TO OPERATE. THE ABS BRAKE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SHIFTED THE GEAR FROM FOURTH GEAR TO FIRST GEAR TO SLOW THE VEHICLE DOWN. THE MANUFACTURER TOOK A REPORT AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED, BECAUSE THERE WAS NOT A RECALL OR A TECHNICAL SERVICE BULLETIN FOR THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 89,000 AND THE CURRENT MILEAGE WAS 99,008. UPDATED 10/22/10 *BF THE CONSUMER STATED THERE IS A FAILURE IN THE SENSOR INSIDE THE BRAKE BOOSTER. UPDATED 10/26/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331806May 23, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, OTHER
VEHICLE STALLING AND LOSING POWER AND ALL WARNING LIGHTS ON DASHBOARD BEGIN TO FLASH. ON SEVERAL OCCASIONS VEHICLE COMPLETELY STALLED WHILE I WAS DRIVING ON THE FREEWAY CAUSING ME TO LOSE POWER STEERING CONTROL AND ALMOST CAUSING AN ACCIDENT. PROBLEM COMES AND GOES WITHOUT ANY PRE-WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330514May 14, 2010
SERVICE BRAKES, HYDRAULIC
AT APPROXIMATELY 8K MILES THE DEALER REPLACED THE ROTORS AND CALIPERS PER THEIR SERVICE BULLETIN WHICH SEEMED TO SOLVE THE PROBLEM. SINCE THEN, PERIODICALLY WHILE DRIVING, THE BRAKE LIGHT WILL ILLUMINATE WHEN BRAKES ARE APPLIED AND THE ABS SYSTEM ACTIVATES AND THE BRAKES BEGIN TO GROAN, ARE SPONGY, HAVE LESS THAN 10% BRAKING POWER. THIS HAS HAPPENED TO ME 5 TIMES OVER 90K MILES. ALTHOUGH I DID NOT MAKE THE CONNECTION AT THE TIME, I BELIEVE THAT IT WAS THE CAUSE OF A REAR END COLLISION THAT I WAS INVOLVED IN 2008 WHEN I ATTEMPTED TO BRAKE THE CAR ON THE FREEWAY BUT FELT THAT THE CAR TOOK MUCH TOO LONG TO COME TO A COMPLETE STOP WHEN I QUICKLY SLAMMED ON THE BRAKES.THE VEHICLE CONTINUES THESE SYMPTOMS UNTIL THE IGNITION IS TURNED OFF. WHEN RESTARTED, THE PROBLEM IS RESOLVED. IT HAS MOSTLY ONLY OCCURRED TO ME WHILE DRIVING AWAY FROM A PARKING SPOT BUT YESTERDAY IT OCCURRED WHILE I WAS DRIVING ON THE FREEWAY AT SPEED EXCEEDING 50 MPH. I WAS ONLY ABLE TO STOP THE VEHICLE BY DOWNSHIFTING MY AUTOMATIC TO 1ST GEAR WHILE ATTEMPTING TO ACTIVATE THE EMERGENCY BRAKE. I WAS FORTUNATE THAT I WAS ON A LEVEL FREEWAY AND NOT GOING DOWN A STEEP INCLINE. AFTER I WAS ABLE TO SAFELY PULL OVER, THE IGNITION WAS TURNED OFF AND THE CAR WAS RESTARTED WITH NO BRAKE PROBLEMS. TODAY I TOOK THE CAR INTO THE INFINITI DEALER AND THEY SAID THAT IT WAS A 'COMMON PROBLEM' BUT NOT A RECALL AND THAT THEY WOULD TRY TO REPROGRAM THE COMPUTER. REPROGRAMMING DID NOT WORK AND THEY SAID I WOULD NEED A NEW ABS BOOSTER PUMP AT A COST TO ME OF $925. I LOOKED UP THE PROBLEM ON CONSUMER WEBSITES AND FOUND THAT THE PROBLEM IS FAIRLY COMMON WITH BOTH THE 2004 NISSAN TITAN AND ARMADA AND THE INFINITI QX56. IT SEEMS TO BE A PROBLEM WITH THE C1179 CODE. WHAT I DISCOVERED IS THAT ANY CONSUMERS STILL HAD THE PROBLEM EVEN AFTER THEY REPROGRAMMED THE COMPUTER AND REPLACED THE ABS BOOSTER PUMP. A SERVICE BULLETIN REPAIR EXISTS FOR THE 2004 NISSAN TITAN (NHTSA ITEM NUMBER: 10020026). THIS IS A SERIOUS SAFETY CONCERN. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10326836April 21, 2010
SERVICE BRAKES, ELECTRIC
I HAVE INFINITI QX56 2005, I HAD BRAKE SYSTEM COMPLAINT COUPLE OF TIMES(BACK 2006~2007)SINCE, DEALER TAKE CARE MY CAR_ I DIDN'T HAVE ANY TECHNICAL ISSUE UNTIL THIS MONTH, BUT, APRIL ON THIS MONTH I HAVE 3 TIME EXPERIENCE MY BRAKE WAS NOT WORKING I ALMOST KILL MY 2 KIDS AND WIFE._JUST REMIND ME BACK IN 2006_ I HAD SAME PROBLEM. ALL I CAN DO TURN OFF THE ENGINE AND RESTART_THEN IT GO BACK TO NORMAL. SO, TODAY I DROP MY CAR AT THE INFINITI TUSTIN DEALER TALK TO MELISSA AT SERVICE DEPT. SHE SAW SAME AS MY PROBLEM BEFORE I WAS SURPRISED SHE SAID TO ME WHY NOT COMPANY RECALL THIS ISSUE? NOW, DEALER ASK ME TO PAY $1,000.00 FOR CHANGE BRAKE BOOSTER ON MY CAR. WHICH IS THEY READY KNOW PROBLEMS. I WANT TO INFINITI NEED TO REPORT THIS ISSUE TO PUBLIC ALSO, FULLY FIX MY CAR AND IT SHOULD BE EXTENDED WARRANTY SAME PROBLEM IN FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326385April 19, 2010
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL*THE CONTACT OWNS A 2008 INFINITI QX56. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH THE VEHICLE STALLED WITHOUT WARNING. THE FUEL GAUGE INDICATED THAT THERE WAS A HALF GALLON OF GASOLINE IN THE FUEL TANK. THE VEHICLE WOULD NOT RESTART, AND IT WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THERE WAS A RECALL REGARDING THE FUEL SYSTEM; NHTSA CAMPAIGN ID NUMBER 10V074000 (FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM). THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED SINCE THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR; HOWEVER, THE PART WOULD BE AVAILABLE WITHIN TWO MONTHS. THE TECHNICIAN STATED THAT UNTIL THE VEHICLE WAS REPAIRED ONLY A HALF TANK OF FUEL COULD BE CONSUMED IN THE FUEL TANK. THE CONTACT WAS CONCERNED OF THE POTENTIAL SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WERE MAKING AN ATTEMPT TO HAVE THE PARTS AVAILABLE TO THE AUTHORIZED DEALERS AS SOON AS POSSIBLE. THE FAILURE AND CURRENT MILEAGES WERE 57,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325825April 15, 2010
FUEL SYSTEM, OTHER
WE RECEIVE A LETTER FROM INFINITI COMPANY BECAUSE I'M THE OWNER OF A INFINITY QX56, YEAR 2006 NOTIFYING ME THAT THE FUEL GAUGE IN SOME OF THE VEHICLE MAY BE INACCURATE DUE TO A MALFUNCTION IN THE FUEL LEVEL SENDING UNIT, THAT CAUSE THE INSTRUMENT PANEL FUEL GAUGE TO INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER TANK, WHEN THE FUEL TANK IS EMPTY AND THAT IF THIS WERE TO OCCUR ON MY VEHICLE, THE VEHICLE COULD STALL, WHICH COULD CREATE AN UNSAFE CONDITION WHICH COULD RESULT IN A CRASH. I NEVER AGO HAS THIS PROBLEM BUT I EVER MAINTAIN THE FUEL LEVEL IN MY VEHICLE SO THE FUEL GAUGE READS ABOVE THE ONE HALF POSITION, SO I WAS VERY INTERESTING TO HAVE MY VEHICLE REPAIRED, BUT I WAS BASED IN PANAM CITY SO I WANT TO KNOW HOW IS THE PROCESS FOR THE PERSONS THAT WAS OUTSIDE OF USA. PLEASE CALL ME BACK TO MY OFFICE [XXX] OR TO MY MOBILE [XXX] OR PLEASE MAIL THE INFORMATION TO THE FOLLOWING ADDRESS: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325706April 14, 2010
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2008 INFINITI QX56. WHILE ATTEMPTING TO MAKE A LEFT TURN AT SPEEDS OF 7 MPH, A VEHICLE CRASHED INTO THE REAR PASSENGER SIDE WHEEL OF HIS VEHICLE. HE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT ENGAGE. THE CONTACT SUSTAINED A MINOR INJURY TO HIS WRIST. A POLICE REPORT WAS FILED. A LOCAL MECHANIC REPAIRED THE WHEEL, AXLE, FRAME AND PASSENGER SIDE DOOR. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 10V072000 REGARDING SERVICE BRAKES (HYDRAULIC: PEDALS AND LINKAGES) AND STATED THAT THE FAILURE WAS DIRECTLY RELATED TO THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE 44,000. UPDATED 05/19/2010. *LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10321749March 24, 2010
FUEL SYSTEM, GASOLINE
WHILE DRIVING TO THE GAS STATION MY 2008 INFINITY QX56 SIMPLY DIED. I HAD TO PULL TO THE RIGHT TO GET OUT OF TRAFFIC ON A BUSY STREET. I CALLED THE DEALERSHIP ( FOR ROADSIDE ASSISTANCE) AND WAS TOLD I WAS PROBABLY OUT OF GAS. I HAVE NEVER IN 26 YEARS OF DRIVING RUN OUT OF GAS AND THE GAS METER SHOWED 1/8+ FULL. I WAS THEN INFORMED THAT THERE WAS A RECALL ON AN INTERNAL GAGE IN THE TANK. THE DEALER HAS KNOWN ABOUT THE RECALL FOR WEEKS, BUT, I WAS TOLD, CUSTOMERS WERE NOT INFORMED BECAUSE THEY WEREN'T SURE HOW THEY WERE GOING TO FIX THE PROBLEM. THIS IS A HAZARDOUS RECALL THAT IS BEING HANDLED WITH TOTAL DISREGARD. RUNNING OUT OF GAS CAN CAUSE CATASTROPHIC ACCIDENTS. HAD I BEEN INFORMED IMMEDIATELY, I COULD HAVE PREVENTED MY INCIDENT. I WAS IN DANGER, BUT THANKFULLY I WAS UNHARMED. I SHUDDER TO THINK WHAT WOULD/COULD HAVE HAPPENED IF I HAD BEEN ON THE HIGHWAY OR IF MY 16-YEAR-OLD HAD BEEN DRIVING. I NOW KNOW THAT UNTIL THEY ARE ABLE TO FIX IT, I CANNOT LEAVE MY GAS TANK UNDER 1/2 FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321778March 24, 2010
SEATS
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE DRIVERS SEAT WOULD MOVE FORWARD AND BACKWARDS WHILE DRIVING AT ANY SPEED. THE VEHICLE HAD BEEN REPAIRED BY THE DEALER SEVERAL TIMES BUT THE FAILURE PERSISTED. THE MANUFACTURER CONFIRMED THAT THEIR DECISION TO PROVIDE ASSISTANCE WAS BASED ON THE DEALERS REPORT. THE DEALER ADVISED THE MANUFACTURER THAT THE FAILED PART WAS REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321839March 24, 2010
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSTIC TEST AND REPLACED BOTH THE BATTERY AND FUEL PUMP. THE CONTACT CONFIRMED THAT THEY RECEIVED NOTIFICATION OF A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 10V074000-FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) FOR HIS SPECIFIC VEHICLE. THE DEALER ADVISED MAINTAINING AT LEAST HALF A TANK OF GASOLINE AT ALL TIMES. THE DEALER ALSO CONFIRMED THE PARTS NEEDED TO PERFORM THE NECESSARY RECALL REPAIRS WERE NOT YET AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320991March 19, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS AN 2010 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 30-40 MPH. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL THERE WAS A DELAY RESPONSE. THE CONTACT REQUIRED AN INCREASE IN STOPPING DISTANCE DURING BRAKING. THE FAILURE WAS CONTINUOUS WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE IS THE PROCESS OF BEING TAKEN TO AUTHORIZED DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316638March 4, 2010
FUEL SYSTEM, GASOLINE
FUEL GAUGE INDICATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316913March 4, 2010
SERVICE BRAKES, HYDRAULIC
MY WIFE WAS DRIVING OUR SUV WHEN A CAR CUT IN FRONT OF HER AND SHE SLAMMED ON HER BRAKE TO AVOID HITTING THE CAR THAT HAD CUT HER OFF. HER FOOT ON THE PEDAL WENT ALL THE WAY TO THE FLOOR AND HER BRAKE LIGHT FLASHED REPEATEDLY. SHE HAD NO BRAKE AND PUT THE CAR IN NEUTRAL TO ALLOW THE CAR TO COME TO A STOP. WE HAD THE CAR TOWED TO THE DEALERSHIP. INITIALLY WE WERE TOLD THAT THE POWER BOOSTER/MASTER CYLINDER AND POSSIBLY A VDC PROBLEM THAT NEEDS TO BE REPLACED. I WAS CALLED LATER ON THAT DAY AND WAS TOLD THAT INFINITI HAD ISSUED A BULLETIN WHICH ONLY CALLS FOR VDC UNIT TO BE RE-SET. I FEARED SAFETY FOR MY WIFE AND TWO CHILDREN AND CONTACTED INFINITI CONSUMER HOTLINE AND THEY BASICALLY TOLD ME THAT THEY WILL NOT REPLACE THE UNIT AND "IF THE UNIT FAILS AGAIN, THEN THEY WILL CONSIDER OTHER OPTIONS". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305583February 4, 2010
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE ON 2006 INFINITI QX56. ONE TIME. SITUATION DANGEROUS, DRIVER AVOIDING PEDESTRIANS AND VEHICLES ON A BUSY THOROUGHFARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299768January 14, 2010
SUSPENSION:REAR
A FAULT CODE GETS SET AND DEACTIVATES THE REAR AIR LEVELING SUSPENSION. WHEN THAT HAPPENS, NO AIR TO THE AIR SHOCKS AND IT BOTTOMS OUT. SUPPOSEDLY, ONLY THE DEALER CAN RESET IT. A REAL PROBLEM WHEN TOWING A TRAILER. AND EVEN WORSE, THERE IS NO DRIVER ALERT WHEN IT HAPPENS OR AFTER IT HAS HAPPENED -- YOU JUST LOOSE YOUR REAR SUSPENSION. VERY DANGEROUS. THIS HAS HAPPENED 3 TIMES FOR ME IN THE LAST 3 WEEKS -- EACH TIME I HAVE TOWED A TRAILER I NEED TO TAKE IT BACK TO THE DEALER TO HAVE IT RESET. THEY TRIED TO REPLACE THE AIR PUMP, BUT THAT DID NOT WORK. THE DEALER INITIALLY BLAMED AN OVER LOADED TRAILER -- BUT THE TRAILER WAS WEIGHED AND SHOWN NOT TO BE OVERLOADED. MY COMPLAINT HAS TO DO WITH THE FACT THAT THE SUSPENSION IS INTENTIONALLY COMPLETELY DEACTIVATED BY THIS FAULT CODE AND THEIR ARE NO WARNINGS PROVIDED THAT IT IS DEACTIVATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280893August 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
AT THE BEGINNING OF JUNE 2008, I NOTICED SPOTS ON MY GARAGE FLOOR UNDER THE CAR, TOWARDS THE FRONT OF THE ENGINE; I THOUGHT IT MUST BE THE OIL FILTER AND IT NEEDED TO BE TIGHTENED. I CONTINUED TO NOTICE THIS FOR THE FOLLOWING WEEKS. I WENT UNDER THE VEHICLE AND NOTICED THAT THE LEAKY FLUID HAD CASCADED ALL UNDERNEATH THE VEHICLE. I WENT INTO HAVE IT SERVICED, DEALER SAID THAT IT WAS ATF FLUID, DEALER TIGHTENED A CLAMP. PROBLEM CONTINUED TO PERSIST, WENT INTO SERVICE, DEALER REPLACED HOSE. PROBLEM CONTINUED TO PERSIST, WENT INTO SERVICE, DEALER SAID THEY NEEDED TO REPLACE THE ENTIRE RADIATOR SYSTEM DUE TO DESIGN DEFECT IN THE HOSE AND CLAMP CONNECTION...TOTAL COST FOR THIS REPAIR $1086.96. WROTE LETTER TO INFINITY CONSUMER AFFAIRS, STATING I SHOULD BE REIMBURSED FOR THIS REPAIR AS IT WAS A NHTSA 10012879 BULLETIN AND MANUFACTURE DESIGN FAILURE.....THEIR REPLY: "SORRY CANT HELP YOU". THEY WOULD ONLY COVER THIS REPAIR TO THE LEAKING ATF FLUID IF THE CAR WAS UNDER WARRANTY ((I NOTICED THE PROBLEM WHILE MY CAR WAS UNDER WARRANTY, BUT TOOK IT IN TO HAVE THE WORK DONE WITHIN 60DAYS OF MY WARRANTY EXPIRING, WITH ONLY 40K MILES ON THE CAR ' I THOUGHT IT WAS JUST THE OIL FILTER NEEDING TO BE TIGHTENED)) THIS IS A SAFETY ISSUE THAT THE MANUFACTURE NEEDS TO COVER IN FULL, REGARDLESS OF THE CAR BEING IN OR OUT OF WARRANTY; IF THIS LEAK CONTINUED TO PERSIST, THE FLUID COULD COME IN CONTACT WITH THE EXHAUST MANIFOLD OR CATALYTIC CONVERTER AND CAUSE A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253272December 30, 2008
ELECTRICAL SYSTEM
INFINITI QX56: INTELLIGENT CRUISE CONTROL ON VEHICLE CAUSES ALL OF INSTRUMENT PANEL TO MALFUNCTION AND THE VEHICLE TO SUDDENLY STOP RUNNING. THIS OCCURS EVEN WHEN THE CRUISE CONTROL IS NOT BEING USED. THE LASER GUIDED SYSTEM CAUSES ELECTRICAL MALFUNCTIONS THROUGHOUT THE VEHICLE CAUSING GAUGES TO FLUCTUATE RANDOMLY AND ALERT LIGHTS TO GIVE FALSE READINGS. DEALER DEEMS IT A "POOR DESIGN" AND CONSIDERS VEHICLE UNSAFE TO DRIVE UNLESS THE SYSTEM IS REPLACED. THE SYSTEM IS BEING REPLACED WITH THE EXACT SAME PART SO THE LIKELIHOOD OF RECURRENCE IS VERY HIGH. MULTIPLE VEHICLES AFFECTED; DEALER HAD SEVERAL VEHICLES IN THE SHIP WITH THE EXACT SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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